User Reviews Overview
About Sevocity
Sevocity is a cloud-based medical solution best suited to practices seeking a very customizable EHR. The system includes unlimited customization services, unlimited personalized training, and US-based live telephone support 24...
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- Used Daily for 2+ years
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Review Source
We use many EHR/EMRs and Sevocity is our favorite.
We benefit because the interface works so well with Open Practice Solutions
Pros
As a billing company the set up to interface with Practice Management software was with ease and it the only one that we interface with that works perfectly bi-directional. Also this software is user friendly. To check Meaningful use with the reports is also done with ease.
Cons
I would say have the LMP date sent over with the patient charges would be so helpful for my OB/GYN group.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Sevocity
My overall experience with sevocity has been good. Costumer support is usually very helpful and quick at responding back. Also very receptive to making updates when needed. It is also very user friendly as far as being able to modifier the templates our selves to make it fit our practice.
Pros
I like the ease of adding and modifying templates. Also setting up favorites that we use often.
Cons
It takes to long to get a provider set up in sevocity with prescriptive authority. To many steps involved. Wish once the provider was activated that was it.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Unethical
The salesperson made his pitch he STATED that I would have a 60-day trial. No mention of 100 encounters must be made within the 60 day period which included training time. It was imperative to sign up before the end of the year to avoid start-up costs. If I was not satisfied with the product all of my money would be returned. He also assured me that the program would be customized to fit the needs of my practice. NEITHER of these is true. It was a complete misrepresentation of the facts.
This is not a program for Doctors starting a practice. The program was NOT customizable, and there was NO SUCH THING as a money back guarantee.
Cons
Difficult to use Not Customizable
Response from Sevocity
Dr. Davis, I am very sorry if there was any confusion about our Two Month Guarantee. We do many things to ensure customers understand the requirements. The requirement for finalizing encounters is covered in our standard demo introduction, on our pricing webpage (http://www.sevocity.com/custom-ehr-solutions/pricing/), the pricing sheet you were emailed, and also included in the customer agreement:
"The two (2) month period begins on the Go Live Date specified on the Activate SEVOCITY® Enrollment & Signature Form. In order to qualify for this Section 4.5, Licensee must submit payment for Start-up Fees and the first month of Monthly Fees pursuant to the Agreement and pay for the second month of Monthly Service Fees when invoiced. Licensee must also finalize a minimum of one hundred (100) encounters for each Provider contracted for during the two (2) month period.”
We require the usage because we want to ensure the provider gives the system a chance before deciding to cancel. However, if they do the required encounters and decide to cancel we certainly honor the agreement and refund all amounts they have paid to us. Otherwise, we are going to considerable expense to implement and would be providing refunds for customers who didn’t complete the implementation or try to use the system.
We are more than happy to work with you and extend the 60 day period in order to give you time to be fully trained and to use Sevocity for the 100 encounters. If the 100 encounters is too many for you based on the size of your practice, we are also more than happy to work with you to determine a feasible number of encounters.
Thank-you,
Catherine Huddle
Chief Customer Success and Marketing Officer
Top Sevocity Alternatives
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Sevocity - One stop shopping
This software has helped my office to become very efficient, save us time, assist our patient response time and performance. The audit feature is very helpful and I use it often. Routing messages is easy to use and I train my staff to send one to themselves so we have a tickler file to verify no one is ever overlooked.
Pros
I have been using Sevocity since 2009. I enjoy the flexibility, I also appreciate that it is user friendly and Sevocity as a company is very attenuative in regards to how they can improve the system.
Cons
The only con I have is I wish the interaction between Sevocity & Dr First was more helpful. It is not a Sevocity issue but a Dr First problem. It would be better if when a provider receives a refill request they had last visit and some additional information to speed the refill process along. Currently you have to leave Dr First - go into Sevocity review the chart, plan notes and return to Dr First to complete the script. It takes more time than it should. However It would not stop, prevent or slow down my decision to purchase Sevocity again.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sevocity has our stamp of approval
Sevocity is very easy to work on and with. The employees go above just working with you. They really try to help as quick as possible. I have never had a problem with them not getting back to me. I may not always like the answer but they do respong. Overall I love working with Sevocity.
Pros
We have been using Sevocity for 10 plus years. It is very affordable and user friendly. I love how we no longer have to keep up with charts and filing. Everything is right at your fingertips. Love how reports & labs are scanned right into the charts. Makes life so much easier for my front office staff and the nursing staff. Very easy to send the patients messages to the dr and receive a response in a matter of minutes.
Cons
Really like the system but the only thing I wish was more available is setting up letterheads that print out on the letters you send out to patients. Sevocity was wonderful in helping us set up this feature when we first stated with them. Since them we have changed a few dr's and needed the letterhead updated. I have reached out to them but was told they only help with the initial setup. This I wish was different due to my staff nor I having any knowledge on setting up our letterhead. Therefore our letters go out now with no office letterhead.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Office Manager
The quality of the product is good. The only concern that is constant is the execution of the product and getting new providers enrolled but once that portion is completed things run fairly smooth. The last concern a customer service representative. There is one individual that needs additional training which can either make or break the process and that person answer calls regularly.
Pros
The software is user-friendly and the product seems to be consistent.
Cons
The interface with other software's need to be better and the execution on when to update the software (time wise) and how it affects the customers.
Response from Sevocity
Angela, Thank you for your feedback. I have asked our support team director to contact you to find out more about your concerns with execution of the product and interfaces. We have customers go through support to enroll providers because we have to set up ePrescribing and we also offer customization and personal training to all new providers. Our support team director will also get more information regarding our support team member who may need additional training. Support calls are recorded and we have a quality review process where several random calls are reviewed and scored weekly. We may have missed a team member¿s need for additional training and certainly will address.
All updates are scheduled to begin around 11pm to midnight CT and we notify customers at least 72 hours in advance when an update requires Sevocity to be off-line. We make every attempt to limit the off-line time to 4 hours or less for such updates so that Sevocity is up and running no later than 4am
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sevocity Review
We have been using Sevocity since 2010 and have evolved with Sevocity as it changes and updates to different versions. We love the easiness of the program and the different features as well as some of our trainers are great !
Pros
The features and ease of use in the Tools and Administrative are very easy to use, and if you don't understand Sevocity has Customer News in the Help Section where you can always request help, and / or go to training webinars. It is also easy to train our employees to use Sevocity.
Cons
Most of the software is great and different features, but we always have trouble with the PPDX, this could be due to the Hospital we work with but it is an issue where we have had no incoming PPDX messages coming through and it takes a long time for this to get resolved. We pretty much gave up on it despite that we really need this feature for hospital notes, pathology etc.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Love this software
Sevocity is great for my daily needs. Customer service is usually quick.
Pros
I love this software. It is easy to use, and takes care of all of my daily needs. Makes the care of patients easy.
Cons
I have no cons related to this software. I do wish they had a practice management software to go with this EHR
Alternatives Considered
AdvancedMD EHRReasons for Switching to Sevocity
Easy to use
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great EHR for the cost. very user friendly
Sevocity was the first EHR program that I had ever used. I was amazed at how with just a couple training sessions how easy it was to pick up. Sevocity made my first EHR experience a good one.
Pros
Ease of use.
Great customer support (which was rarely needed).
Cons
No audible tone when a patient is ready to be brought back.
Response from Sevocity
Jared, Thank you for your suggestion. Sevocity is not currently designed with audio/sounds and most practices have indicated there is too much noise in the practice to be able to hear such audio indicators. However, we would like to understand more about your suggestion and exactly when/where you would like audible tones, so please submit a product suggestion through the Help menu in Sevocity. Please keep in mind that we receive hundreds of product ideas every year and our #1 priority is meeting government program EHR certification requirements and these change every year. As a result, while we strive to address as many ideas as possible it is usually not possible to address all suggestions.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
User friendly.
Pros
Sevocity is very user friendly and easy to navigate through.
Cons
Haven't been using long enough to have any complaints.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Awesome EHR system
Pros
very user friendly, easy to navigate and support is awesome.
Cons
when an encounter freezes sometimes the information entered by the providers get deleted and they need to restart their documentation.
Response from Sevocity
Thank you for your comments. The Sevocity app is designed to temporarily save the current encounter on the provider's local machine if the user temporarily loses their Internet connection. When the connection is reestablished, the user has the option of using the locally saved information. This may not always be working for you, or the freezing you mention could be causing this. The next time it happens, please contact our live toll-free support line at 877-777-2298, and they should be able to assist you.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Sevocity Review
Pros
1. User friendly.
2. Functional, easy to understand.
3. Complete note- able to chose the components of the chart content.
4. Able to use with lab, drops into chart.
Cons
1. Only one person at a time allowed to be inside the chart; this causes wait time for the patient and staff. Each person must wait to do their part of the record, such as charting, prescribing medications, ect.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
It is a rather bare-bones product, but it captures all of the information you need in an EHR....
Pros
It is very simple to just click and get into charts - very easy to pick up the basics of the program since it is so simple! Quick to learn. Easy to return to charts you were previously in, as charts remain accessible from the main schedule page.
Cons
It isn't easy to personalize the program if you want to adjust little things (and some cannot be adjusted). Occasionally the program freezes up and makes it very difficult to get out of charts (sometimes need to restart the program). Not as easy to create reports you want (like billing-related ones for me) as in other programs. It is not aesthetically appealing.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Excellent EMR
Great
Pros
What I like most about this software is that it is User friendly - Another feature that I like most about this software is that it is reliable. Another feature that I like most about this software is its security.
Cons
What I like least about this software is it’s Support/customer service. Sometimes I have to call repeatedly for someone to answer the telephone. Once they do answer the telephone they do assist me speedily and are knowledgeable
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
SEVOCITY USER
MY OVERALL EXPERIENCE WITH SEVOCITY HAS BEEN GREAT I ABSOLUTLEY HAVE NO COMPLAINTS I USE THIS SYSTME DAILY AND ITS EFFICIENT AND UPTO DATE.
Pros
THIS EMR IS VERY USER FRIENDLY AND COMPLIES WITH ALL EMR REQUIREMENTS. CUSTOMER SERVICE GOES ABOVE AND BEYOND TO ASSIST IN TEMPLATES PREPARATION.
Cons
I DONT LIKE THAT I GET LOCKED OUT EASILY BUT THAT'S MORE HUMAN ERROR THAN THEY EMR'S FAULT
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sevocity ppdx meaningful use
Recent webinar user ability, very helpful but let me wondering how the staff could better assist the Doctor so that his time is not all spent on sending the referral and documents.
Pros
Easy to understand and use but sometimes seems as though things are enter several times when once should be enough.
Cons
Having to enter multiple times the same information in several different spot in order to meet the meaningful use
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sevocity user past 3 years
Easy to use, reasonably fast customer services, only 1-2 times a year have we had any issues accessing EMR due to software or server problems.
Pros
Easy to use, has a portal, Meaningful use complaint, has labs and billing interfaces built and available, love the Sfax included in price.
Cons
occasional is hard to reach support after hours as they are on the EST and we are on PST.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
great product
good compared to other products I have used
Pros
ease of use and individual customizing
ease of getting help after hours
ease of keeping tract of medication history
Cons
always blame problems on the internet connections when at times it is their problem
once problems resolved drops off assessment diagnosis
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
User friendly
Excellent EHR system, reports are easy to access and generate. Customer service representatives are very knowledgeable and always ready to assist you with any questions you have. We are very pleased.
Response from Sevocity
Carol, thank you for taking the time to review us. We are happy that you you find reports are easy to access and generate and that support is always available to help you out. Thank you again!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sevocity Software
Every one I have had to contact in regards to support have been really helpful and the email confirmations are great.
Pros
Easy to navigate patient information, attachments and options
Cons
Unable to make notes on "reason for visit"
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A great software
very good
Pros
Easy to use and user friendly. This software works great !
Cons
A lot of data on the screen at once. Needs to take a little to get use to the work flow of the software
- Used Daily for 2+ years
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Review Source
Excellent
Pros
Meets CMS requirements, reports are great, physicians are happy with the software. Training is always available.
Cons
PPDX giving errors, we do not experience many issues that are not resolved once reported. I'm lost on this one..
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Easy to use
Great!
Pros
I like that I can customize and build templates easily.
Cons
No quick text options and the system cannot enter the patient's name automatically.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Sevocity review
I use this product daily. It's ease of use is fantastic. I just wish the massaging features were better.
Pros
Ease of use
Cons
Emailing within is a pain. There isn't a history of sent messages,nor can you cut and paste
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Awesome
Pros
Very user friendly. Extra help features and videos
Cons
Insurances did not merge over and we had to add
