Hubstaff Reviews

Pros

As a company with lots of employees working remotely for us, we need strong software to monitor employees' performance and act according to the efficiency analysis. Its best feature is idle time management which helps you know if some employee is sitting idle.

Cons

Customer support is delayed a bit. We sometimes faced problems with Windows computers, this is somewhere Hubstaff needs to work it more user-friendly for Windows.

Pros

The app is very easy to use.
The ability to take screenshot of worker's screen is great.
Very customizable.
I like the fact that it's free for a single user.

Cons

At a point in time, it gives different recorded times. A different time sent via email from the actual recorded times.

Alternatives Considered

Time Doctor

Reasons for Choosing Hubstaff

Toggl was not working to my expectations...

Switched From

Toggl Track

Reasons for Switching to Hubstaff

Per reviews, hubstaff was the best so I decided to give it a try.

Pros

Hubstaff is one of the most outstanding activity trackers for hourly-based work. Particularly, while you are a paying freelancers hourly and considering the movement you can perceive the sum you have worked. It is easy to comprehend and simple to utilize, it isn't inclined to mishaps or bugs, you can work without stress over time being clocked and it's not difficult to get and realize about it with practically no struggles. Time has unequivocally followed the software which surveils the employee movement and takes screen captures, you comprehend what individuals are chipping away at, and when! It makes your activity amazingly productive. The efficiency score is refined into a fundamental keyboard and mouse movement however it is the most un-intricate and clear technique to follow action and it assists the management with checking the comprehensive picture. There are heaps of blends and the assistance is awesome. One savvy thought is the day-to-day notice email that is sent with time worked, and level of activity.

Cons

Hubstaff at times adversely affects productivity. Representatives should recreate activities to work the entire hours, regardless of whether they can complete a venture quicker. I find the date selection genuinely burdensome and furthermore find it hard to recall where the specific reports are that I would like. Hubstaff ought to offer more customization choices to tweak the working of the application as indicated by the environment/nature of the workplace and work for instance setting a dormant break, screen capture recurrence, and so on. Our work is reliant upon the web, however, when the web is off, it actually tracks time, albeit the group isn't working around then, so there ought to be a choice to change these settings. The time fizzles when you utilized Hubstaff on your phone, and of the time it didn't match up with the Hubstaff on your PC. The screen capture is an excess of in some cases multiple times in succession without notice might save undesirable screens as well.

Pros

I don't like anything about it. It's aimed at management/HR/payroll which means it's too complicated for other staff to navigate.

Cons

Everything is way too over-complicated, too many things to choose from, titles irrelevant to me, adds seconds to my timesheets but we have to correct this by removing them so why have them there in the first place - I don't get paid by the second! Needs to be SIMPLIFIED to suit the users' needs. It has basically created extra work.

Pros

My team really appreciated the intuitive user interface and easy to understand features of this software. We found it very helpful in streamlining our workflow and making tasks easier to complete. Additionally, we liked that the software was highly customizable, allowing us to tailor it according to our specific needs. Furthermore, the customer support team was available 24/7 which provided us with great peace of mind. Overall, we found this software to be a great solution for our business needs.

Cons

The pricing of the software is on the high side, and some of the features appear to be a bit advanced for my needs. Additionally, I find the interface difficult to navigate and understand at times.

Pros

• Easy to set up and use• Provides detailed reports and graphs• Built-in Pomodoro timer• Helps to optimize team’s workflow• Tracks time and progress on tasks• User-friendly dashboard

Cons

• Limited customization options• Can be difficult to interpret reports• No automated reminders for due dates

Pros

Hubstaff is perfect software for tracking your team's work performance, productivity, and time. It's a great way to ensure that everyone is on the same page and working hard. It also allows you to monitor progress and make sure that tasks are being completed on time and with high quality. With Hubstaff, you can easily review time cards, manage projects, and set up reports. It also offers a wide range of features such as activity tracking, goal setting, and team collaboration tools. With Hubstaff, you can make sure that your team is staying productive and on track.

Cons

There was nothing that I did not like, it was a very efficient product for me.

Pros

Excellent platform to keep track of the time consumed in the workloads and tasks of your project members. Easy to use and integrate with other applications.

Cons

When timer is paused, it needs to restart again, which can be excruciating at times during busy hours/heavy workloads. Interface can be improved.

Pros

It's easy to install and use, even with a large team

Cons

Some feature and shortcut are missing. For example, the ability to change sub-tasks without opening the app

Pros

A good platform for organizing work, issuing invoices, and tracking them. This platform can track time easily, works on mobile efficiently, reduces the time and effort required to complete many works, and this program can also integrate with many applications on the desktop, facilitating communication between remote workers.

Cons

Some problems may occur in the employee salary reports, it needs to be developed and improved a little, sometimes problems may occur in determining the time.

Pros

We have an overseas team of Filipino employees that are amazing and Hubstaff really helps us with Time and Activity tracking. They are so trustworthy, but it's nice to know that they are actually doing their jobs correctly. The screen capture software enabled us to solve an internal dispute about managing some finances and resulted in one employee being let go and another employee promoted -- all this was verifiable because of the time tracking as well as activity tracking software.

Cons

I would really like it if more integrations were allowed within the Hubstaff standard program. The functionality for the price should be included.

Alternatives Considered

Time Doctor, ProHance, ActivTrak and Insightful

Reasons for Switching to Hubstaff

It aligned more with our goals of time tracking and employee monitoring.

Pros

Hub staff is very convenient to use and very detailed as screenshots from what the workers were doing are available but it isn't readily available real time. The interface is user-friendly. The percentage of work and movement is there, so you kind of have the idea if the worker is idle or not, hub staff capture 3 random screenshots​ every 10 minutes so it does really help a lot in catching workers who are doing unrelated things while they should be doing work. Apart from this, the admin can restrict the workers from deleting the screenshots but​ it could also be enabled in the setting, when screenshots are deleted, it also deducts the 10 mins. Both admins and users​ can add time manually depending on what you set up.
With the support people, I think they are okay, but can only be reached through emails and chatbox on the website.

Cons

One of the issue 90% of us encountered​ with hubstaff is with setting up, the timezone is really hard to set up, but hubstaff provided a troubleshooting guide link also posted on their website, but still it is quiet techy for someone who is not tech savvy​.

Another thing that I least like about the software is that, they can't track real time, which I think is very essential for most businesses. They don't have a live monitoring set up.

The Customer service is good, however it is very unconvenient to reach them, I would really prefer them to have a phone line so I don't have to type a very long email explaining about my technical issues. Apparently, they can only be contacted through chatbox in their website (which is not 24/7) and through emails.

Lastly, I really don't like how google gives ideas and accesses on tutorials on how to bypass the hubstaff system. There are a ​couple of ways a worker can bypass the hubstaff system and it may seem to you that the worker is working but actually not. Applications and tricks are available online.

Pros

I've only used Hubstaff for time tracking with my company, I've never used it individually, but I've worked with it with two separate companies so far (as a freelancer), and when comparing it to other time tracking and monitoring tools, I find Hubstaff to be one of the most easy to use and amenable. The thing I like the most is the comprehensive user experience from my end, though I can't speak for admins. As a worker I enjoy being in control and up-to-date with my activity.

Cons

I would say that working with Hubstaff can get a little pressuring because of the activity system in place. What I mean is that I understand the way they measure activity but I do believe that looking for an activity sign every second can be very daunting, especially when some affiliate companies look for activity percentages higher than 80% for their employees. This forces many freelancers into a burnout trying to achieve these impossible productivity standards. Of course, Hubstaff can't claim responsability for what its users decide to do with it, but since it's fairly understandable that we (as workers) don't necessarily press keys or move the mouse at all times, maybe it would be better if they counted one activity sign every two (2) seconds, for example. Or if they offered ways to take breaks that were a direct part of the software and not something entirely at the discretion of one's employer. Hubstaff is great, but its current system does seem to favor employers more than employees, in my opnion, and this could lead to exploitation. Another thing is that the Windows app really needs an update, it has many bugs and doesn't look well on the UX side. There should be more options, not just an outdated-looking time tracker.

Pros

- random screen capture every 10 minutes that allows managers to check if employees are focused on their intended tasks
- lets you track running time to the second that can also be used to determine pay.
- you can track overall running time with preset time periods or set your own
- forgot to time in? dont fret! you can edit this and leave a note to state your reason so managers can review and approve or reject the changes
- has a mini time window that allows users to check how much time is running without closing any windows
- works great with Mac and Windows
- Different parameters used to measure productivity
- color coded productivity
- can view daily, weekly, and monthly productivity rate
- easy to use interface
- set tasks, projects, invoices, calendar schedules, admin can limit user access
- easy to use dashboard with graphs of productivity

Cons

- its not an exact science. My task is "Product Sourcing" which greatly relies on scrolling through thousands of pages to find a good item to sell and sometimes it takes the whole 8 hours to find 1-2 good items worth a second look. Hubstaff sees this as not productive and gives me a real low productivity percentage rate.
- it can be manipulated if you still have time in between your tasks like opening new windows and tabs and mixing it with other "movements".

Pros

I had used so many other softwares in my previous companies which also offers the same features with this software. However, the best thing I like most with Hubstaff is the accuracy of work done per agent by providing accurate timestamp, screenshots & productivity report per agent & a lot more. Also, this software is indeed a friendly user which provides all users or agents an easy access to this software & provides easy instructions on how to make further changes in each users of this software. I would highly recommend this to all my friends & previous co-workers to work efficiently with less supervision.

Cons

Well, only one thing that I like least with this software & that was the delivery of screenshots per agent. It was more of the interval of each screenshot provided by this software. Honestly, I'm not really sure how exactly it works since I'm not the one in charge of this software in our company. Nevertheless, I am pretty sure it can be improved more to deliver quality experience to all users.

Pros

I like the ability to track individual tasks and customize a dashboard on the homepage to show the metrics that are most useful to you, the individual user.

Cons

The sync with Confluence takes a while to upload tasks into the pop-out timer, and I feel that time is wasted waiting for the update on the timer to occur so I can start tracking time. I also think that the way the timing works per week should be based on the individual user's time zone, and not the company time zone.

Pros

* Apps for OSX, iPhone
* Perfect for individuals
* Allows reports for customized date range

Cons

* Website is often confusing: always have to look around to find the right page for creating a customized report
* Task durations are only downloadable in hour:minute:second form, which makes it cumbersome if you're importing into a spreadsheet and still need to convert to decimal hours (e.g., convert 1:37:17 to decimal)
* Need to enter tasks when setting up a project: can't enter them in the process of entering time. Would be nice to be able to type a task in the dropdown, have the page display an alert ("Do you want to add the task 'Drive to customer site' to the project?"), add the task to the project, and update the drop-down.
* Would like the option for more flexibility in manually entering times, e.g., if I'm doing something from 9:00
a.m. to 9:38 a.m., and I realize that I haven't started the timer, give me the option of manually entering 40 minutes before 9:40 a.m., even if it's not yet 9:40.
* In general, need more configuration options (see above).

Pros

It has revolutioned the way that we manage our employees. It's amazing to be able to see granularly what they are doing so we can manage them more effectively and have them use their time more productively.

Employees waste time, let's face it with Facebook, cell phones, lots of other stuff is distracting them and wasting you the owner ofyour companies time, give them an inch, they will take a mile. Let's keep honest people honest and let them know from the beginning, if they are here to work, they are here to work and not to waste any time!

Cons

None really, I love it. It has met and exceeded all of my expectations.

Alternatives Considered

Time Doctor

Reasons for Switching to Hubstaff

Perceived ease of use

Pros

I like how easy it is to track projects and prove my activity level is high enough. I also like how you can see if your employer tracks URLs, apps, or Screenshots in case something sensitive is on there (for example, a screenshot of you talking about someone else at the company or bank password).

Cons

I do not like the UI at all on the mac app. It is dated and does not even show the start button if the window is too small. I also do not like the idea of tracking URLs, apps, and screenshots, though I understand why a company would want to. I prefer review of an employee be done upon their performance on what they should be doing and trust them with the rest. Although if an employee breaks their trust, then I understand tracking them more.

Pros

At first I thought it would be impossible to work with a group of people living from different parts of the country. But through Hubstaff, it allowed me to manage these people with the Task Management tool, easily and accurately measure their productivity level, and at the same time, see what they have been working on with the Screen Capture feature.

Cons

My only concern with Hubstaff, or any product for that matter, is the cost. Everything that offers good quality service really comes at a price, and I think Hubstaff has given me that. My organization has been using Hubstaff for over 3 years now and we are still and will continue to use it for years to come.

Pros

* It's a great productivity tool to have for a company who want's to manage their employee activity tracking with ease.
* Easy to setup specifically in the employee's side.
* Does not require much resource, you'll barely feel it running on the background even though it takes screenshot of your desktop by the minute, so you'll never get interrupted by it.
* Accurate activity & time tracking
* Smart features, like when an employee is inactive for a certain amount of time, it will pop-up a prompt informing the employee that he/she is already inactive, when you get disconnected from the internet it will still resume time tracking, but the activity tracking will halt and it will sync back once your connected again.

* Frequent updates, which in turn addresses any existing bug in the software.
* Cross platform

Cons

* An occasional automatic-stop-time issue, it rarely happens, but when it does, it's a huge hassle.
* Automatic logging out issues, these are knit-picked issues really, and future users might not experience this anymore due to frequent updates done by the hubstaff dev team.

Pros

The user-friendly interface made it a very easy software to install and use. As a user, you can easily see what your manager will see and judge your productivity on it.

Cons

It's terrible being monitored by mouse and keyboard usage for 8+ hours a day. Your productivity isn't measured by those metrics. For example, we had zoom meetings during the day to discuss streamlining processes between departments. Hubstaff showed that we were not working at all for that hour meeting, which skews the daily metric TERRIBLY. I also do not think it's beneficial for employers to hover over their employees strictly, but that's not HubStaff's fault.

Pros

I like how easy is to set up Hubstaff on any OS. How easy it is to log in and forget about the time tracking process running smoothly in the background. The dashboard shows extensive reporting about timesheets and activities.

Cons

The only con I face is that Hubstaff takes screenshots even on login screens which exposes user data and sometimes Hubstaff API blocks the fetching API if you have integrated it with some application.

Pros

From Time tracking, Productivity monitoring, Reporting & Online timesheets all in one software service. Time tracking anywhere or everywhere in remote location, multiple devices or any platform where your employee works. Do you wanna see your projects unfold before your very eyes, Hubstaff has this project productivity monitoring wherein it files screenshots, sites visited or apps used to create the project also it has online timesheets wherein you would know of how long did it take for a project to be done and what "possible problems" caused a delay. Tired of the old biometrics tracking to know if your employee did come to work or not? Solution? Hubstaff. Turn any of your device into a kiosk for clocking in and out of employees. Reporting comes with it too, how convenient is that?

Cons

Only problem with this product is sometimes it malfunctions when not updated properly else it works perfectly.

Alternatives Considered

Time Doctor

Pros

This software is of great importance in the company, because it has made it easier for us to be able to program the daily tasks that our collaborators have to carry out and above all that I can monitor how they are progressing in their work and see how efficient they are, it really helped a lot to optimize our worked. The software is easy to use and with a class you can learn how to use it. The integration was very good as it helped us a lot to move forward and monitor the work of the company.

Cons

Only that the report that is sent is a little better, but for its other functions and for its price it is excellent. Its management is very easy and simple as well as its integration within our company to improve and optimize our work.