ZENOTI Reviews

Pros

The client interface for booking class and purchasing a membership is a wonderful experience, I find it to be much more straightforward and there are a lot of customizable options. I also find Zenoti's integration with Zoom and Shopify create a better client experience and we're just starting to see the benefits.

Cons

With any software, when you switch from using one to the other, there will always be some things that are missed. But the team at Zenoti has been very accommodating and helpful with finding alternative solutions or even raising opportunities for some of those features that we would want to see.

It is a bit of a learning curve and the number of reports available are a lot and overwhelming. So it will take time to understand and learn the ropes.

Pros

It's breadth and depth of features to help manage and have a comprehensive view of our salons performance and operations along with the ability to customise to our unique needs.

Cons

It's speed in general as well as payment processing - it's slow, despite us having excellent internet speeds. Lag in Zenotipay payouts, daily/24hrs would be preferred from a cash flow perspectiveUI - needs a refresh feels very outdated and not intuitive, hopefully coming soon!

Pros

Compared to the previous software that was used, Zenoti is much more straight forward and has many useful features to facilitate daily activitiesAlso, the support that was given to us all along this process was great and [sensitive content hidden] was always available to help. Thanks, [sensitive content hidden]!

Cons

I think overall the experience has been good so far, no complaints

Pros

Zenoti has alot of the same booking features as their competitors. There is really nothing here that stands out. We were sold on features that are still not implemented after two years. A series of lies right from the [SENSITIVE CONTENT HIDDEN]. Stripe tip outs, stripe loyalty for franchsie and onward.

Cons

Their inventory module is by far the worst in the industry. Multi store transactions of transfers still is not working. Columns are not customizable.
Reporting in general is quite shockingly poor.

Alternatives Considered

Vagaro

Reasons for Choosing ZENOTI

Sold on features that Zenoti still has not implemented

Switched From

Booker

Reasons for Switching to ZENOTI

Features that were promised.

Pros

Extraordinary professionals committed to ensuring an excellent experience for their customers!

Cons

Zenoti is getting so many new customers migrating from other POS systems in the market that they are a bit overloaded. But they are worth waiting for!

Alternatives Considered

Vagaro

Reasons for Choosing ZENOTI

Patient Now did not have flexibility with membership functionality, for example, did not allow memberships to be frozen or for members to share their discounts or a prepaid membership, bank with family members or friends, etc.

Switched From

PatientNow

Reasons for Switching to ZENOTI

Excellence in the membership functionality.

Pros

Our onboarding specialist [sensitive content hidden] he was very helpful

Cons

Onboarding process, and feel like other softwares are ahead in offerings

Alternatives Considered

Vagaro and AestheticsPro

Reasons for Switching to ZENOTI

Melanie our sales rep said Zenoti was more progressive and could address the things the other programs did not. I found this to be true and false. I don’t like that I had to sign a long contract for a very pricy software which did not meet my expectations.

Pros

The software is amazing and have many features, but for us what we love about zenoti the most is the customer service we get from our team.

Cons

There are none, I can’t think of anything to complain about

Pros

If we needed help a real person was there to assist.

Cons

There were some payment issues in the beginning and we were not receiving our money earned.

Pros

Our account manager Apratim is great support and so helpful. The system is great for running reports and also client experience.

Cons

How long it takes to implement new features

Pros

[sensitive content hidden] were great to work with!

Cons

NA - nothing major worth calling out at the moment

Alternatives Considered

AestheticsPro

Reasons for Switching to ZENOTI

Better features

Pros

Cloud based, and security that comes with it

Cons

There are a few issues, but it's getting harder to wrap our heads around these:
1. Unable to add a product to a service without interrupting the POS - is an issue in larger salons where people are checking out while another ticket is being edited.
2. Waitlist does not work, even though one chooses a specific stylist, a range of dates and time, software triggers notifications when none of the specified criteria are met.
3. Manual invoices for deposits are not available (be aware of this seemingly trivial issue that could force one to sign up with another credit card merchant)
4 Rebooking a guest that sees different service providers during one visit is NOT possible.
5. Addon services cannot have a time duration if the main service has a duration on it (and what service doesn't?)
6. None of the employees can see weekly reports on their mobile devices - their options are daily or from the beginning of a payroll cycle. If one had to see weekly report, they have to add service totals, product and tip totals from each day manually. For the weekly feature, be prepared to buy a reporting module that has it's own additional monthly subscription fee.
7. Marketing modules bundled with most other software is available for additional monthly subscription
8 Customer support - We had critical issue on one occasion when clients could not book online. After a half hour, a junior tech. from Philippines comes on and had go find a senior engineer who were not available for hours and hours.

Pros

The ability to consolidate multiple functioning systems into one.

Cons

There are so many features and access to fully customize that it can get really overwhelming during setup

Alternatives Considered

Vagaro

Reasons for Choosing ZENOTI

functionality and growth potential where the main to but consolidating multiple systems to have everything in the same place was highly critical.

Switched From

Clover

Reasons for Switching to ZENOTI

Based on capabilities and what upgrades they had in store for the next year, i identified that this is a company looking to truly listen to what a business needs how to 10x that.

Pros

Zenoti meets many of our current needs and then some! The customer support staff is amazing and very responsive. We are pretty new to using this software and each day gets better as we grow more familiar with it.

Cons

Even with all the customization abilities available in Zenoti- there is no way to customize the theme of the booking software to coordinate with the look and feel of our brand. There is a steep learning curve- but thankfully they provide lots of education in the form of Zenoti University.

Alternatives Considered

Vagaro

Reasons for Choosing ZENOTI

Lack of customer support, problems with membership adjustments, challenges with payment processing, retail products not populating in the mobile app making cash outs via the app unfeasible.

Switched From

Booker

Reasons for Switching to ZENOTI

I did not want to go with another plug and play type software- my hope is that the customization of Zenoti serves our business well.

Pros

[SENSITIVE CONTENT]. He’s been Amazing at helping us adjust to the change. I Ike the way it looks and there’s some really easy functions to it. I like the class sign up.

Cons

There’s some things that are fluid with a yoga studio. The inability to change a clients membership between packages, for example is we do a challenge and they have an existing package, I would like to have the ability to set priority in pricing options. So the system will pull from the challenge or the most important one and leave the class passes I also do not like thaT you have to open an invoice to change the date of a memberships. We will our chase a membership say on Friday for a student who took class in a Monday and it’s a lot of steps to do that.

Alternatives Considered

Constant Contact, FitGrid and Canva

Reasons for Choosing ZENOTI

Money Customer service Outdated

Switched From

Mindbody

Reasons for Switching to ZENOTI

I chose it due to you having a contact with yoga works but I realized you’re not a yoga software, however Colter has really helps us stay and make it what we need

Pros

Our number one objective was to move to a cloud based product for remote access and to centralise our data. In this regard it has been very successful, and the Zenoti team were brilliant at importing and merging all our services and products. I think the inventory section of the software will work very well for us, help us save time ordering and help records be more accurate. The booking is very good also.

Cons

I feel that scheduling could be better, so that it is easier for employees to work across different sites and for people that work in other roles (such as trainers) still be able able to be scheduled and hours worked be recorded.

Pros

I had anxiety about switching because of the potential impact it would have on my business, but in hindsight so glad I finally did. I was not happy with my former vendor and hadn't been for quite some time.

Cons

The project was lengthy and a substantial investment of time and collaboration.

Alternatives Considered

AestheticsPro

Reasons for Choosing ZENOTI

Need a software package that was more flexible towards the needs of my business. One size does not fit all.

Switched From

Mindbody

Reasons for Switching to ZENOTI

More features.

Pros

It seemed extremely feature-rich for large businesses, and very flexible and customizable from the backend by Zenoti. However, it was overwhelming and cumbersome for a small business like ours. We were guinea pigs for a trial run for small business integration, so we got a lot of attention and help from the developers.

Cons

The interface looks dated and unattractive. Also would load with visual glitches on certain browsers. Tremendous amount of features was overwhelming and unnecessary for a small business. POS integration was awkward and unreliable. Despite the fact that we got a lot of attention and help from the developers to try to mold Zenoti to our needs, we ended up spending too much time fighting with the system to the point that it was harming our productivity and we had to switch to something that was more stable and plug-and-play ready.

Alternatives Considered

Boulevard and Square Point of Sale

Reasons for Choosing ZENOTI

Instability with POS and glitchy scheduling

Switched From

Booker

Pros

Zenoti is great for membership-based businesses. It allows many things to be customized with many more options than Booker/Mindbody. Online scheduling overall has a good flow and can help upsell add-ons. The online booking experience is better than prior software I used. It is also great that Zenoti allows you to create target segments based on many triggers to send automated text and emails.

Cons

There are lots of the backend is not very user-friendly. There is lots of html coding and other outdated features when creating content, but Zenoti is slowly making things more user-friendly over the years. Some features are hard to find since the backend is quite large and scattered in my opinion, but the good thing is that many features can be customized more than other booking software. Since there are so many features, I feel that I am not using the software to its full potential.

Pros

[SENSITIVE CONTENT HIDDEN] is an amazing technical support person. Our system has some complex set-ups that are not common for this software. [SENSITIVE CONTENT HIDDEN] has been able to correct some major issues that have caused our system not to perform accurately as well as getting many credit card processing issues resolved. Over the years he has been the go to guy for the hardest of issues. He is very knowledgeable, patient and has great follow up.
Many things have frustrated us about the software, but [SENSITIVE CONTENT] and a few others[SENSITIVE CONTENT HIDDEN] have saved the day for us.

Cons

There are glitches. There are too many steps to some of the processes. we are high volume salons and we have clients stare at us while we get them checked in and out. Its usability is could be simplified. It does not seem to be designed with a non-technical person in mind.
It also lacks some usability conveniences especially in the inventory and ordering end of things.
I wish we could change the print set up of reports too. Some are SO small to read.

Pros

We started using Zenoti before it was even Zenoti...it was called Manage My Spa!
-love the ease of creating services
-robust patient info database with ease for creating reminders for a variety of things related to payment and customer service
- ability to store CC info safely and securely
- reasonably priced text messaging system
- ability to create packages and memberships
- ability to create online purchasing of services and products
- can set up merchant account to accomodate facility as a health/medical facility so patients can use FSA/HSA cards
-ability to create html coded robust email reminders and follow up
-fabulous timely and friendly customer support. Do not let the fact that the customer support is in India steer you away. My experience is that the people of India and those working specifically for Zenoti REALLY understand business and the bottom line. They work hard to get things done in a timely manner.
- On boarding staff was really helpful
-Great marketing options from Text messaging to email campaigns.
-increasing number of good reports for business analysis

Cons

- we didn't like using this system for our very large inventory (7,000 PLUS items) - at the time (2 years ago) it took too many clicks to check our patients out and we found that for us we needed to keep our services separate from our retail options as patients were using FSA/HSA cards
- creating the memberships has been a challenge. We find that there are a LOT of options and we have needed to have our hand held a lot on creating them; however, once they are created, they seem to work great.
- creating the online store has taken a lot of hoops to jump through, but again - the customer support was right there assisting us every step of the way.
-it's not HIPPA compliant. So we have had to make certain adjustments in our system to accomodate this.
- For some reason their merchant receipts also state the sex of the individual. We have shared this with the staff and don't know why it's still on there. In the US, people really don't need to see that they are a Female or a Male who has checked out and purchased XYZ services. It just seems weird and irrelevant.

Pros

Compared to our old system, the user interface was better than the old one. The checkin kiosk works well, and most of the functions for the most part.

Cons

I have many more cons than pros.- Their Zenoti branded credit card machine sucks, and if you lose WiFi connection there is no way to check out clients, this is a BIG problem for us and embarrassing when our clients have no other form of payment. It makes us look very unprofessional.-Our phone rings more now than it has for nearly a decade due to all the grievances our clients have when trying to schedule our appointments, we get calls from disgruntled clients all throughout the day because the Zenoti system for various reasons (we have at least several different scenarios/issues that clients can’t schedule their appointment).- we have two computers at the front desk that we use (as well as our mobile phones), because we are a very busy high-volume salon Zenoti system. The problem with this? It rarely syncs on its own so therefore if you are busy and a customer calls (again we get a lot of calls now because their system sucks) and you schedule on one computer but forget to “sync”, you end up double booking. -Product inventory….I won’t even go into this in detail but let’s just say that after having this system for 6 plus months our inventory count/stock has still not been right.Honestly there is so many more aggravations that I’m done listing them as I am getting angry just thinking about what a nightmare this system has been.We have brought the most pertinent issues to support since having the stystem and THEY STILL HAVE NOT RESOLVED THE ISSUES.

Pros

Zenoti’s customer service team, Zenoti’s features & overall UI. Zenoti’s marketing capabilities and analytics, guest retention tools.

Cons

cross center guest management a bit difficult at times and sometimes multiple profiles get created when one already exists. But this does not affect POS and a merging guest feature can be used,

Pros

It is a full service solution. It's cloud based and integrated multi-site information, so as the business-owner you can dial in anywhere and look at group or individual store performance. It cuts out the need for additional add-on products by doing reporting, marketing, bookings, analytics, etc. from one solution.

Cons

Nothing major. It has ticked all the boxes, if anything we are underutilising it because the software is so diverse and it's hard to learn all the benefits at one time.

Pros

Nothing, really. It was the approved platform with my franchise.

Cons

The platform. Lack of customer service. Unreliable. Inconsistent.

Pros

You have a beautiful dashboard to see appointments for the day/week/month, promo performance, inventory status, revenue and real-time online mentions. Dashboard fully customizable to your preferences. Automation is fabulous. It tracks retail products sold and will send how to use email to cliemt as well as reminder that your product is getting low and sends a promo to come back for another service offering discount. 3 apps one for management, employees and clients/public. Send push notifications, get instant feedback, eliminating a bad review reaching the web. Tracking employee performance for upsell, product usage and any internal metrics you want. Employees can see real-time tips, client reviews, performance between colleagues, status if goals or contests are set by managers but best is they can input client data building profiles to personalize their experience or direct market them. Club members? No problem. Automatically discount or whatever membership provides. Client loyalty options are endless. Thats only half.... Zenoti will be the number one software in a year. They have a huge infusion of investor cash for 2017 and will be the biggest display front and center at ISPA 2017. I used booker, spa soft and others. Not even close. Zenoti comes to your spa or salon and sets it all up. But what you put into it that determines what you're success becomes.