Veloce Reviews

Pros

I like that it's easy to use and easy to learn. This is important when you regularly hire new staff. It's also an added bonus that the interface is easy to use for older generations not familiar with computers. Also a very stable system, no crashes!

Cons

I don't have many cons, some very specific things that are probably only an issue with few merchants. Too long to describe here but generally very few cons if any.

Pros

Easy to use and to program. Well adapted to sitting restaurant business

Cons

The veloce analytics is very weak. Work half the time. Half of my restaurants dont have accurate sales on it (my actual sales and the ones on veloceanalytics are different when they should be the exact same)

Alternatives Considered

Maitre'D and Lightspeed Retail

Reasons for Switching to Veloce

Cause we've been using it for 15 years but the online being very weak and the customer support almost non existing it is hard for us to know if we ll stick to it if we expand as we ll need to know that a problem is fixed withing hours, not weeks or months

Pros

Its ability to quickly and definitively expose itself as a deficient and less than mediocre POS system.

Cons

It is clunky, require a lot of cabling and third party software that needs to be pirated in order to access the Back Office function remotely. The developers have promised us many fixes and improvements but they never get done. It is very expensive to set up and the service contract is not clear what is included. I

Alternatives Considered

Maitre'D and TouchBistro

Reasons for Choosing Veloce

We were promised a better future. We have been let down, unfortunately.

Switched From

Lightspeed Retail

Reasons for Switching to Veloce

The salesperson made promises that we naively believed.

Pros

I like the simplicity and reliability of the system. User interface is user friendly and easy to adapt it to your need.
The reporting is very strong and can be trailered to specific data measurement.

Cons

1- Due to Microsoft environment it may need a regular reboots to clear the memory of transient errors.
2- Lack of graphics to the interface

Pros

Excellent platform with many features including reporting, menu customization and localization features, head office control and updates, grouping, and the POS system themselves are very nice and visually up to date. Mobile app available for live reporting. Customer service is excellent.

Cons

Certain features in the reporting could be improved to better visualize the data. Eventually, have data transfer from the stores to head office live or through the cloud would be best.

Pros

User friendly!
Easy to learn, to navigate.
Veloce should provide a user book to facilitate the programmation with the information of our business

Cons

The fact that we have to use a supplier at high cost to assure a smooth use.
Great variations of price between them.
We always have the impression that it is too costly !

Pros

The front screen and functions of the softare is very easy to use for the staff. Easy to learn the basics.

Cons

None or very little training was ever given when we purchased the software, and none or very little training given when updates arrive. 80% of what I know I learned by trial and error

Pros

Nice interface , user friendly, great for quick service and Table service. Integrates with many partners. Nice Credit card integration with Desjardins. Great Bar interface and many other great features for customer loyalty.

Cons

Delivery a little confusing and limited to 4 numeric characters to log in. Unable to reprint server readings once you close waiter. Reports are not as customized as other software. Expensive to purchase many modules

Pros

Easy to use for the waiters/waitresses, easy to split bills

Cons

Bad cloud and customer service, no new apps integrated to the system

Pros

Veloce is a pretty easy software to use. Doesn't take much time/training to grasp.

Cons

Veloce will randomly crash at times and there is usually nothing we can do about it, we have to call to help have it fixed. In terms of customer support/help, theirs is lacking, especially when its past 5pm and their "office hours are over" it's terrible. The system being down for long periods of time can result in a loss of money for the company because we can only take cash when it's not working.

Pros

The user interface is good although sometimes we receive prompts in French.

Cons

The functionality is not good. This software does not produce theoreticals for inventory control and food costs. There is very minimal functionality for a restaurants use. In addition, there are constantly errors in the reports and many times the reports contain french language that is not legible for our employees. Updates to the system happen at inappropriate times and there is very little communication to the users.

Pros

It doesn’t crash anymore. Our internet was not holding a signal for the first 3 months so it would crash and not connect for hours. Forcing us to manually take

Cons

No app to access sales in real-time when I’m off site.

Rarely get emails in English.

Attempted charges for faulty equipment on veloce end.

No auto inventory software.

I would like the POS to track inventory depending on what has been sold. So I’m not forced to count everything In my store every week manually.
There is too much room for human error when we have to count inventory manually take orders. Very in professional.

But finally after 3 months the field instillation guys fixed it. He is the Pro.

Pros

Convience, easy, simple, can do all kinds of reports

Cons

👍

Alternatives Considered

Asset Panda

Reasons for Switching to Veloce

Used it before in other restaurants

Pros

Highly configurable and plenty of functionality for the front-end staff.
Capable SW designed for the full array of operating models.

Cons

Lacks instruction /special configuration capabilities to deliver instructions to the back-end staff (printing mainly)

Pros

Ease of use set up and upkeep. Highly customizable

Cons

Should have a simpler pre-packaged setups for common installations which could then be customized ... makes installation even quicker

Pros

-easy to use
- full features
- easy to set up

Cons

Not cheap
The Price increase too much since 2 years

Pros

Easy to use. Friendly user. Simple users

Cons

Some functions we can't change by our selves.

Pros

the programmation is easy and the platform is dynamic

Cons

The impossibility of reprinting an bill without having to move the customers.
Because no bill comes out if it's the second time

Pros

Potentially makes my team work faster, with less mistakes and keeoscall accountable

Cons

I use Veloce with az/bar and I'm,having a problem with the spout a. They are fragile and break or are not working all of the time.

Pros

The Veloce on IPAD are easy to use and my employe like it

Cons

break down, the systeme have a lot a problem and the renew solf ware are rare

Pros

It has been well-customized to our needs

Cons

Its Ease of use - not always intuitive to find what you need

Pros

It’s iPad easier usage . Easily navigates through out the menu etc
Fair

Cons

Can’t access the software outside the store .

Too slow to access.

Need to implement inventory count and purchase

Pros

Its ease of use and connected directly to moneris machines

Cons

Functionality problems with the application on mobile. Not quite explored with different sections or departments

Pros

It's is pretty straight forward to use.

Cons

not being able to check statistics and analytics, ie, what times are busy, what items sell at which times, analyzing trends, etc

Pros

The report monthly and weekly and loving to compare.

Cons

Nothing i enjoy the way is made easy to use.