User Reviews Overview
About Simpro
Simpro is a powerful job management software solution created by trade contractors, for trade contractors. If your business struggles with quoting multi-stage projects, managing inventory, communicating with technicians, or any...
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- Industry: Accounting
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
the ideal software for project management.
I recommand this sofware because it's really helps to get project done very quickly
Pros
Simpro is an excellent software for project management. it embeds features such as estimation, planning, execution of tasks, inventory management. it's really a complete and quite easy to use software.
Cons
I have to use it at least for 3 pojects to get my hands on it.
Alternatives Considered
MeasureSquareSwitched From
MeasureSquare- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Worth every penny!
Our workflow is much more efficient and all users can easily see the information they need to do their jobs. The implementation/set-up was essential in getting us up and running quickly and without the frustrations that can come with learning anything new. Our Implementation Consultant has been fantastic! I have been in contact multiple times with the Help Desk/Software Support and they are great too!
Pros
Rather than a cookie cutter software, we were able to build simPRO specifically for OUR company's needs. It is saving us more time than I ever imagined! It is user friendly from both the administration and technician standpoint. My technicians are actually excited about using simPRO because it is straightforward and efficient.
Cons
It has taken time to get it up and running just the way we want it, but that would be the case with any software.
Reasons for Choosing Simpro
Our previous field management software was too cumbersome to retrieve information and was limited in its functioning.Switched From
RazorSyncReasons for Switching to Simpro
It was important to have a cloud-based system and one that would grow with our company.Response from Simpro Software
Hi Nichole, thank you for taking the time to review simPRO! We're glad to hear that your technicians have had a positive experience with our software. If you ever need help with any simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Customer Service is horrible, lots of broken promises.
Our experience with Simpro started out great. The sales person promised us the world and we bought in. The onboarding process was partially hampered by Covid so the whole process was done online. We worked our way though that and started to use the program. We even switched our accounting software to one that was compatible with their system. A lot of the features that they promised to be seamless were not and I kept getting told that it would get better and that they would work on it. The tax features were not compatible in Canada, even though we were assured numerous times that they were and when they finally admitted that they weren't they promised they would fix the issues. We limped along with the software for about 6 months all the while being promised that the issues were being fixed. During this time we saw a definite drop in revenue, that corrected itself when we cancelled the software. We eventually got in contact with upper management, they promised to work with us and make things right. Unfortunately that is all it was, promises that were never followed through on. After cancelling Simpro we were promised that they would keep in contact and even potentially talk about refunding some money. From that point on they refused to reply to emails or phone calls. Stay away. They only care about collecting your money and will say whatever they need to to do this.
Pros
The Quote features and catalogue worked well.
Cons
Time entering, looking back on jobs, live time costing
Reasons for Choosing Simpro
We were looking for a more encompassing CRM that would require less man hours to runReasons for Switching to Simpro
At the time thought it was the closest one to cover all of our needs.Response from Simpro Software
Hi there Russell,
Thank you for your candid feedback and details in regard to your experience with simPRO. We are deeply saddened to hear that you had a less than ideal experience with our software and team. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time, however, it is essential for long-term success with our software.
We are also disappointed to hear that you were not pleased with the experience you had with our upper management; serving our customers is a top priority of ours, and we want to make sure it is being showcased through all of our simPRO departments. We have reached out to your Account Management team to have them assist you in any way possible. Once again, we would like to sincerely apologize for any negative experience you have had, and we wish you all the best in your future endeavors.
Top Simpro Alternatives
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great Product for SMB
It is pretty good. The support improved with the transition from Australia to local US support. Things have sort of gone backward since rep left though and now the support isn't the same and I really believe that a lot of it has to do with the fact that rep had done so many implementations that he knew the different ways to skin the cat to achieve implementation objectives.
Pros
Ease of use, functionality, easy to scale up and down with the software.
Cons
I hate the fact that I cannot remove the ability by security group to download whatever is on the screen. This is a huge data info/sec problem. For a business product I should have the ability to limit employee's ability to download a CSV file from any screen effectively handing out my pipeline, customer list, etc to whomever they want. There should be some control for this and this is almost to the point where the product is unusable because of security requirements we have from our own customers.
Response from Simpro Software
Hi Tyler, thanks for your feedback! We have contacted our US Customer Success team about your concern, and someone will be in contact with you to work through this. If there is anything else you need, please visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to speak with Customer Support via phone or chats, or to access the Help Guide resources.
Best, Team simPRO
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Right From the Beginning!
As I said above, we were one of the first Canadian users - and simPRO did not yet have it's US presence. They were so accommodating - they would come in to work early and catch us at the end of our days. Even with the time difference, they did everything in their power to make our implementation go smoothly. And immediately after we went live, they were attentive to our change requests.
Pros
simPRO Enterprise is functional! And improving all the time. It's quick to load and easy to navigate. Now, this may be because we were one of the first to use it in Canada, but the level of customer service and attention to the users requests throughout our set up and subsequent upgrades has been amazing.
Cons
I would say, it has a learning curve - but if your implementation team are on the ball - you'll be ok!
Response from Simpro Software
Hello Nicola! Thanks for your review. We're so glad to hear that our Implementation Consultants were able to get your business up and running smoothly on simPRO. If you ever need additional help in simPRO, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com.
Best, Team simPRO
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
You will be sold a dream
If you are a small business without several administration staff DO NOT PURCHASE this product. Their sales people will sell you a dream and promise you the world. When it comes down to the training and implementation ( Which for me was a contractor, not a Simpro employee ) you will quickly watch the promised features and dreams fall away in front of your eyes. My trainer, who I admit was great, did mention that Simpro sales people had been promising things that weren't able to be met by the trainers.
If you are a small contractor looking to make the step into a software package, I would highly recommend Fergus or Tradify. They lack a few features but believe me, they will out perform Simpro 10x in ease of use, layout and cost.
Pros
There are some good features to this software, and on paper it works amazingly.
A few stand out features for me are:
- Inventory management
- Asset Management
- Would be great for large scale project management
- Integration
Cons
- Complications with the app syncing. The app will not automatically refresh itself so every-time there is a change you will need to have all your staff update their app
- Expense, be prepared for implementation to cost thousands of dollars.
- Overall SMUG (Im right you're wrong) attitude you will receive from many of their staff
- Their timesheet functionality is poor, they tell you you can use these start stop timers in the app and how good they are. When you use them it overlaps time in the time sheet rendering in inaccurate and unusable. Good luck getting the tech support team to spend time with you to figure it out. They will quickly find a way to blame you for the issue and move on.
- Many of the great features do not operate smoothly, you will need someone in your office to constantly monitor everything.
Reasons for Choosing Simpro
Fergus is a small team with limited resources so their R&D is slow. Fergus is an amazing app with really friendly staff however Simpro sold me a dream and I took the bait. Simpro does have may featuresSwitched From
FergusReasons for Switching to Simpro
Simpro has more features and more integration options- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Growth, Development &
Bring CRM, quote management, inventory, service & billing has been a benefit that cannot be overstated! We've grown with the SimPro product & the team has been so receptive to our needs. Bringing customer service to the US has reduced the wait time & ability to address issues by 90% (not to mention the familiarity of speaking the same language)!
Pros
SimPro has helped our bottom line grow & grow & brings many departments into 1 platform!
Cons
Items like customer contacts & customer setup require multiple data entries. Quote forms needs higher level of editing to produce a pleasing, eye-catching aesthetic presentation form.
Response from Simpro Software
Hi Carl, thanks for taking the time to review simPRO! We appreciate your feedback. Feel free to submit your ideas in regards to custom Quotes to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features.
Best, Team simPRO
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Excellent software to run our business!
This is a great software that we will be using for a long time!
Pros
Customer support is always available when we need them and extremely easy to work with. SimPro software has extensive features to grow with our business. It is an all-in-one solution for us and eliminated the need for complex integrations.
Cons
Setup took some time and implementing required a lot of tweaks to the setup. But, with the amount of features we are utilizing it was to be expected. It also really helped to have a Simpro implementation specialist onsite during the process. Much better than trying to do it remotely like we have with previous software.
Alternatives Considered
Salesforce Sales CloudReasons for Choosing Simpro
Did not track inventory and software was slowSwitched From
FieldEdgeReasons for Switching to Simpro
Cost and pre-configured featuresResponse from Simpro Software
Hello Dan! Thank you for your feedback! It's great to hear that both our Customer Support and our software features have been helpful for your business. If you ever need additional guidance in simPRO, be sure to visit the simPRO Help Guide: https://helpguide.simprogroup.com
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Great solution!
Our experience has been great. We have been using it for about 6 months tho we have had it over a year. Still learning different things we need to do to get it set up. I wish it was easier to get going out of the gate.
Pros
Bid creation. It is great to be able to pull a part from our catalog and then have a time associated to it and not need to calculate it.
Cons
There are some ease of use issue complaints I have gotten from our team. But once you get a hang of it, it is great. Just a bit of a learning curve from what they are used to.
Response from Simpro Software
Hi Andrew, thanks for your feedback! We're glad to hear that you've had a positive experience with simPRO. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO

- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Transformative Field Service Management
Pros
The end-to-end solution of simPRO, from Lead to Invoicing, has helped to transform and streamline our business processes, going from an old server-based system to this new cloud-based system. Overall simPRO is a versatile field service management and service desk software that can also incorporate the management of larger projects.
Cons
Asset management and asset/job history could be more transparent. The system is very much geared towards assets that do not have multiple parts to them as it's difficult to see what parts have been replaced or haven't over time, plus you cannot see total asset spend of callouts.
Response from Simpro Software
Hi Dean,
Thank you so much for leaving this incredibly insightful review. Feedback like this inspires our team to continue innovating and creating the best experience for our customers. We are thrilled to hear that simPRO has helped transform and streamline your business processes. We also appreciate your feedback in regard to asset management. I would implore you to submit this to our Ideas Portal; every idea submitted is reviewed by the simPRO team. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas.
Thank you again, Dean! Looking forward to continue working with you.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
This system works perfect for our business
1 - Sales Guy : I'm super happy that rep came out to help me sell this software to the owners of my company. We had an awesome chat and he supported me time and time again. We did face difficulties in some parts of the implementation, but rep did an awesome job of feidling my questions and providing answers.
2 - Onsite Phase 1: We feel entirely honored that we had the opportunity to be brought into this system with our on-site trainer. He has been with simPRO for quite some time and has a lot of great experience. The solutions he delivered to us in our routine were exactly what we needed to progress.
3 - Support: Everyone on my team loves the fact that we can call and bug someone about this software and we are welcomed to do so. The support staff are happy to answer questions, they make me feel like they are literally on my team whenever I have questions. We both look our current system and find the exact solution to whatever issue I have had.
Pros
I am able to customize and report on about pretty much everything I could possibly desire. We are all very happy with the way this system handles assets, we will be able to move our entire previous work history into these notes as it pertains to site location. We don't really care who owns the property. Our service life is about 10 years, it is very normal that owners change. This system organizes information perfectly to suite our needs.
Cons
We had a very unique QuickBooks system that had many quirks. I am a troubleshooter by heart and couldn't rest until we discovered a way to take the info kept in QuickBooks and bring it to simPRO. Ultimately, this was discovered to be double duty and not worth the effort. In the defense of simPRO - they did advise me that this was the case. I was very stubborn. Looking back on that experience it definitely went as well as it possibly could considering how much I was 'addicted' to that information. It did turn out that the route of not importing that work history, due to its complexity, was the right decision.
Response from Simpro Software
Hi Wesley,
Thank you for your feedback! We're happy to hear that simPRO is suiting your business needs. If you need any additional assistance, feel free to reach out to our Customer Support team.
Best, Team simPRO
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Good Job management software - poor mobile software
Pros
The software is pretty excellent when it comes to creating, managing and invoicing jobs with day to day clients. Most aspects of the desktop software are quite easy to use and understand. The original setup is quite a task but once you have the system running it works well. It would be hard to loose a job like a papertrail could be lost.
Cons
The mobile platform is rubbish. Constant crashing and syncing errors. From a technician and management perspective the platform either doesnt record any of your information for the day because it failed to sync or it crashes and wont log you in on the day. Constantly resetting the apps database to login and sync my phone. Paper would be faster and more efficient some days.
The worst part about this is the application on android has not had an update since april 2019. (18 Months) It also has an average rating of 1.6 stars with 368 approximate reviews. The company obviously cares very little about its field component.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Simpro Enterprise
Really good
Pros
Relatively easy to use. The jobbing features in general are easy. Interest on overdue invoices should be better set up and integrate with Xero better. Currently is manual and very time consuming. PO's should have better restrictions but are easy to use. Great help menu and find it very easy to follow when I need help. When there are Simpro Enterprise or Connect problems would like immediate notification as this affects job syncing and slows our process down.
Cons
Integration was easy but we had help from our Laser Group business development manager
Response from Simpro Software
Hi there Dale, thank you so much for providing this feedback! We are thrilled to hear that you have found our Help Desk useful. Anytime that you run into problems that are slowing down your process, please reach out to your local support line. They are always here to help and assist you! Thank you again for this feedback.
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent product with good support
Helps are keep track all our enquiries, quotes and jobs all in one place.
Pros
Excellent at keeping track of costs on projects
Cons
Quote forms (templates) are a bit 'clunky'
Response from Simpro Software
Hi there Mark, thank you so much for your kind review! We are so glad that simPRO has helped track costs for your projects. We are looking forward to continually supporting your business growth!
- Used Daily for 2+ years
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Review Source
Simpro is basic and clunky
Pros
It works for very basic things, and if you are a very basic user or currently incredibly disorganised it might be able to help you.
Cons
It is very clunky. The basics do not work well, and they keep adding functionality that seem unneeded and frankly odd. It will leave you disappointed at the core inflexibility.
Even with a huge amount of feedback to this effect, meaningful improvements are never made.
Get used to using workarounds.
Response from Simpro Software
Hello Anthony! Thanks for your review, we¿re really glad to hear you¿re liking our solutions. If you do have any questions or concerns at any point, please do not hesitate to contact your national simPRO Customer Success team, or head to our helpguide which is designed to answer any and all simPRO questions. It can be found at: http://helpdesk.simprogroup.com/.
From,
Team simPRO
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
simPRO review
Pros
Layout is easy to use. Able to customize invoices, etc. Tracks inventory.
Cons
Purchased the software and then almost immediately needed to upgrade to get the features we'd like.
Alternatives Considered
Tigerpaw SoftwareResponse from Simpro Software
Hello Lesley, thank you for your feedback! If you ever need additional assistance, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com.
Best, Team simPRO
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Good but takes time to get used to
Overall I'm pleased that we have moved to simPro although I'm frustrated at the time it's taking us to get to grips with it.
Pros
The quoting element is good but needs to be more customizable as our customers often change their minds. It would also be great if all the quotes in our existing software could have been imported but this isn't something that Simpro do. The mobile app is great as it allows me to keep a track of the team, allows the team to add pictures to the job and they can compete pre start audits.
Cons
It's HUGE and takes quite a while to get used to. It's also not the most intuitive software I've ever used. The help desk team is brilliant though.
Response from Simpro Software
Hi there Jeanette, thank you so much for your feedback! It is reviews like this that inspire us to constantly improve in any way that we can. Once again, we thank you for this insight and look forward to supporting your business growth.
- Used Daily for 1+ year
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Review Source
SimPro has greatly improved our invoicing and estimating capabilities.
Pros
If there is one thing, to say, I like most about SimPro, it would have to be the ability to quote, create a scheduled job, and invoice that Job all in a matter of minutes compared to hand typing everything over and over again, or losing track of time. It's just simple.
Cons
There are minor things about SimPro that could use work, but overall there is nothing I can say I like least about the software.
Response from Simpro Software
Hello Jaron, we¿re glad to hear our product has helped you to speed up your general admin time! We noticed that you referenced a few minor opportunities for improvement; any ideas or suggestions that you have are more than welcome to be contributed through our Ideas Portal (http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm). We invite you to head on over there when you can and input some of your advice.
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Alliant Security
It has been a challenge to learn but mostly because our company does not provide the right training
Pros
The customer support is amazing. I learned the program form them guiding me through everything
Cons
Not the easiest program to learn it also is missing some features the would come in handy.
Response from Simpro Software
Hi Jamie, thank you for taking the time to review simPRO. We're glad to hear that you've been able to benefit from our Customer Support team! In terms of additional features, if there is anything you would like to see in simPRO, be sure to share your thoughts in the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). We take suggestions seriously, and we have a dedicated product development team monitoring and using these ideas to enhance our software.
Best, Team simPRO
- Industry: Music
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Alot of work to transition but so far worth the work put into it
When they tell you planning and implementing is hard they are not lying. It takes lots of time investment and should be done in stages. The software offers so much and you need to figure out what matters first and slowly work into the other things.
Pros
Service order flow, scheduling, invoicing. Also, the training and support is fantastic. Trainer kept us on track and productive. Came back when we were ready to launch and cleared up alot of things.
Cons
The mobile app needs some help, but I think most do at this point in the world of technology. We expected a little more and hope more is in development
Response from Simpro Software
Hi there Jane, thank you so much for this wonderful feedback! We are thrilled to hear that you have had such a positive experience with our training and support teams. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time; however, it is essential for long term success with our software. We are looking for to continually supporting your business growth. Wishing you all the best!
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used for 6-12 months
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Review Source
Good software but very unflexible
Initial sales presentation was very good, .... the training was in depth and again good. But once we had finished the training and trying to set up the system ourselves the software is far far too complex and producing the results we want seems impossible. We genuinely feel we have been sold the software and left with it. Would i recommend this product absolutely not.
Advice to any potential new customers, see exactly what you want the software to do and how it will work/look. Don't take the salesmans word it will do it. Trust me, it probably won't
Pros
The software has the potential to be very good but ....
Cons
... the forms are utterly inflexible and customer support is absolutely terrible. Communication from my so called account manager is non existent even though i have spoken to him and he knows we are having issues. I really am utterly disappointing in this product and the company. We have invested thousands of pounds and countless hours trying to set up the system, as they promise so much, but in reality they have delivered very little, and certainly for us, an unusable system. Even after we told SimPro we are considering cancelling our monthly contract we still didn't hear from our account manager or anyone else. Is this what they call customer care ?? .... or maybe its customer don't care.
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Long term simPRO user
On the whole good
Pros
Job management and the system is relatively intuitive and easy to learn
Cons
System strong on job costing & management - could be improved to further support high volume recurring job service businesses
Response from Simpro Software
Hi there Greame, thank you for your kind review of simPRO! We are so honored to work with you and your business. It is stories like yours that inspire and motivate our team to consistently improve our software. We look forward to continuing to support your business growth!
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Streamlined
Overall it has made everything we do and record-keeping so much more efficient.
Pros
Our process have been so streamlined since we started using Simpro. It makes having checks and balances so much easier and communicating with our customers.
Cons
You have to be on top of making sure every single setting is correctly set and we have had issues organizing the contacts.
Response from Simpro Software
Hi Jennifer, thanks for your review! We're happy to hear that simPRO has made it easy to communicate with your customers. If you need any technical assistance, visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources.
Best,
Team simPRO
- Industry: Environmental Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Full, end-to-end management of the customer lifecyle
We are a large customer of simPRO and they have chosen to work in genuine partnership with us. Many of the ideas we have for improvements have not only been accepted but improved upon to deliver solutions that will further enhance their overall product offer.
Pros
The ability to mangage and develop the customer relationship from lead to invoicing and payment makes simPRO an obvious choice for any business that needs full visibility. The design of the software follows a logical flow so makes adoption easier.
Cons
Like many solutions of this type, they come from a reactive maintenance background with pre-planned maintenance a later add-on. simPRO has some capability around this but it is not fully featured as things stand. However, we are working with simPRO to deliver much needed functionality to properly deal with the scheduling and invoicing implications of PPM based contracts.
Response from Simpro Software
Hi there Chris, we cannot thank you enough for your kind words! We are honored to work with you and your business, and are inspired by success stories like yours. We look forward to continue supporting your business growth!
- Industry: Defense & Space
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Project management and workflow simplified
Pros
Great user interface, satisfying number of templates for project management processes
Cons
It still requires additional templates and improved precise drawing tools.