Simpro Reviews

Pros

Simpro is an excellent software for project management. it embeds features such as estimation, planning, execution of tasks, inventory management. it's really a complete and quite easy to use software.

Cons

I have to use it at least for 3 pojects to get my hands on it.

Alternatives Considered

MeasureSquare

Switched From

MeasureSquare

Pros

Rather than a cookie cutter software, we were able to build simPRO specifically for OUR company's needs. It is saving us more time than I ever imagined! It is user friendly from both the administration and technician standpoint. My technicians are actually excited about using simPRO because it is straightforward and efficient.

Cons

It has taken time to get it up and running just the way we want it, but that would be the case with any software.

Alternatives Considered

Tigerpaw Software and Service Fusion

Reasons for Choosing Simpro

Our previous field management software was too cumbersome to retrieve information and was limited in its functioning.

Switched From

RazorSync

Reasons for Switching to Simpro

It was important to have a cloud-based system and one that would grow with our company.

Pros

The Quote features and catalogue worked well.

Cons

Time entering, looking back on jobs, live time costing

Alternatives Considered

Joblogic, ServiceTitan, ServiceTrade, Fieldpoint, Jobber and Service Fusion

Reasons for Choosing Simpro

We were looking for a more encompassing CRM that would require less man hours to run

Reasons for Switching to Simpro

At the time thought it was the closest one to cover all of our needs.

Pros

Ease of use, functionality, easy to scale up and down with the software.

Cons

I hate the fact that I cannot remove the ability by security group to download whatever is on the screen. This is a huge data info/sec problem. For a business product I should have the ability to limit employee's ability to download a CSV file from any screen effectively handing out my pipeline, customer list, etc to whomever they want. There should be some control for this and this is almost to the point where the product is unusable because of security requirements we have from our own customers.

Pros

simPRO Enterprise is functional! And improving all the time. It's quick to load and easy to navigate. Now, this may be because we were one of the first to use it in Canada, but the level of customer service and attention to the users requests throughout our set up and subsequent upgrades has been amazing.

Cons

I would say, it has a learning curve - but if your implementation team are on the ball - you'll be ok!

Pros

There are some good features to this software, and on paper it works amazingly.

A few stand out features for me are:

- Inventory management
- Asset Management
- Would be great for large scale project management
- Integration

Cons

- Complications with the app syncing. The app will not automatically refresh itself so every-time there is a change you will need to have all your staff update their app
- Expense, be prepared for implementation to cost thousands of dollars.
- Overall SMUG (Im right you're wrong) attitude you will receive from many of their staff
- Their timesheet functionality is poor, they tell you you can use these start stop timers in the app and how good they are. When you use them it overlaps time in the time sheet rendering in inaccurate and unusable. Good luck getting the tech support team to spend time with you to figure it out. They will quickly find a way to blame you for the issue and move on.
- Many of the great features do not operate smoothly, you will need someone in your office to constantly monitor everything.

Alternatives Considered

Tradify and Fergus

Reasons for Choosing Simpro

Fergus is a small team with limited resources so their R&D is slow. Fergus is an amazing app with really friendly staff however Simpro sold me a dream and I took the bait. Simpro does have may features

Switched From

Fergus

Reasons for Switching to Simpro

Simpro has more features and more integration options

Pros

SimPro has helped our bottom line grow & grow & brings many departments into 1 platform!

Cons

Items like customer contacts & customer setup require multiple data entries. Quote forms needs higher level of editing to produce a pleasing, eye-catching aesthetic presentation form.

Pros

Customer support is always available when we need them and extremely easy to work with. SimPro software has extensive features to grow with our business. It is an all-in-one solution for us and eliminated the need for complex integrations.

Cons

Setup took some time and implementing required a lot of tweaks to the setup. But, with the amount of features we are utilizing it was to be expected. It also really helped to have a Simpro implementation specialist onsite during the process. Much better than trying to do it remotely like we have with previous software.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Simpro

Did not track inventory and software was slow

Switched From

FieldEdge

Reasons for Switching to Simpro

Cost and pre-configured features

Pros

Bid creation. It is great to be able to pull a part from our catalog and then have a time associated to it and not need to calculate it.

Cons

There are some ease of use issue complaints I have gotten from our team. But once you get a hang of it, it is great. Just a bit of a learning curve from what they are used to.

Pros

The end-to-end solution of simPRO, from Lead to Invoicing, has helped to transform and streamline our business processes, going from an old server-based system to this new cloud-based system. Overall simPRO is a versatile field service management and service desk software that can also incorporate the management of larger projects.

Cons

Asset management and asset/job history could be more transparent. The system is very much geared towards assets that do not have multiple parts to them as it's difficult to see what parts have been replaced or haven't over time, plus you cannot see total asset spend of callouts.

Pros

I am able to customize and report on about pretty much everything I could possibly desire. We are all very happy with the way this system handles assets, we will be able to move our entire previous work history into these notes as it pertains to site location. We don't really care who owns the property. Our service life is about 10 years, it is very normal that owners change. This system organizes information perfectly to suite our needs.

Cons

We had a very unique QuickBooks system that had many quirks. I am a troubleshooter by heart and couldn't rest until we discovered a way to take the info kept in QuickBooks and bring it to simPRO. Ultimately, this was discovered to be double duty and not worth the effort. In the defense of simPRO - they did advise me that this was the case. I was very stubborn. Looking back on that experience it definitely went as well as it possibly could considering how much I was 'addicted' to that information. It did turn out that the route of not importing that work history, due to its complexity, was the right decision.

Pros

The software is pretty excellent when it comes to creating, managing and invoicing jobs with day to day clients. Most aspects of the desktop software are quite easy to use and understand. The original setup is quite a task but once you have the system running it works well. It would be hard to loose a job like a papertrail could be lost.

Cons

The mobile platform is rubbish. Constant crashing and syncing errors. From a technician and management perspective the platform either doesnt record any of your information for the day because it failed to sync or it crashes and wont log you in on the day. Constantly resetting the apps database to login and sync my phone. Paper would be faster and more efficient some days.

The worst part about this is the application on android has not had an update since april 2019. (18 Months) It also has an average rating of 1.6 stars with 368 approximate reviews. The company obviously cares very little about its field component.

Pros

Relatively easy to use. The jobbing features in general are easy. Interest on overdue invoices should be better set up and integrate with Xero better. Currently is manual and very time consuming. PO's should have better restrictions but are easy to use. Great help menu and find it very easy to follow when I need help. When there are Simpro Enterprise or Connect problems would like immediate notification as this affects job syncing and slows our process down.

Cons

Integration was easy but we had help from our Laser Group business development manager

Pros

Excellent at keeping track of costs on projects

Cons

Quote forms (templates) are a bit 'clunky'

Pros

It works for very basic things, and if you are a very basic user or currently incredibly disorganised it might be able to help you.

Cons

It is very clunky. The basics do not work well, and they keep adding functionality that seem unneeded and frankly odd. It will leave you disappointed at the core inflexibility.

Even with a huge amount of feedback to this effect, meaningful improvements are never made.

Get used to using workarounds.

Pros

Layout is easy to use. Able to customize invoices, etc. Tracks inventory.

Cons

Purchased the software and then almost immediately needed to upgrade to get the features we'd like.

Alternatives Considered

Tigerpaw Software

Pros

The quoting element is good but needs to be more customizable as our customers often change their minds. It would also be great if all the quotes in our existing software could have been imported but this isn't something that Simpro do. The mobile app is great as it allows me to keep a track of the team, allows the team to add pictures to the job and they can compete pre start audits.

Cons

It's HUGE and takes quite a while to get used to. It's also not the most intuitive software I've ever used. The help desk team is brilliant though.

Pros

If there is one thing, to say, I like most about SimPro, it would have to be the ability to quote, create a scheduled job, and invoice that Job all in a matter of minutes compared to hand typing everything over and over again, or losing track of time. It's just simple.

Cons

There are minor things about SimPro that could use work, but overall there is nothing I can say I like least about the software.

Pros

The customer support is amazing. I learned the program form them guiding me through everything

Cons

Not the easiest program to learn it also is missing some features the would come in handy.

Pros

Service order flow, scheduling, invoicing. Also, the training and support is fantastic. Trainer kept us on track and productive. Came back when we were ready to launch and cleared up alot of things.

Cons

The mobile app needs some help, but I think most do at this point in the world of technology. We expected a little more and hope more is in development

Pros

The software has the potential to be very good but ....

Cons

... the forms are utterly inflexible and customer support is absolutely terrible. Communication from my so called account manager is non existent even though i have spoken to him and he knows we are having issues. I really am utterly disappointing in this product and the company. We have invested thousands of pounds and countless hours trying to set up the system, as they promise so much, but in reality they have delivered very little, and certainly for us, an unusable system. Even after we told SimPro we are considering cancelling our monthly contract we still didn't hear from our account manager or anyone else. Is this what they call customer care ?? .... or maybe its customer don't care.

Pros

Job management and the system is relatively intuitive and easy to learn

Cons

System strong on job costing & management - could be improved to further support high volume recurring job service businesses

Pros

Our process have been so streamlined since we started using Simpro. It makes having checks and balances so much easier and communicating with our customers.

Cons

You have to be on top of making sure every single setting is correctly set and we have had issues organizing the contacts.

Pros

The ability to mangage and develop the customer relationship from lead to invoicing and payment makes simPRO an obvious choice for any business that needs full visibility. The design of the software follows a logical flow so makes adoption easier.

Cons

Like many solutions of this type, they come from a reactive maintenance background with pre-planned maintenance a later add-on. simPRO has some capability around this but it is not fully featured as things stand. However, we are working with simPRO to deliver much needed functionality to properly deal with the scheduling and invoicing implications of PPM based contracts.

Pros

Great user interface, satisfying number of templates for project management processes

Cons

It still requires additional templates and improved precise drawing tools.