User Reviews Overview
About RetailEdge
RetailEdge is an on-premise, retail POS solution designed for small and midsize businesses. It offers mobile POS, multi-location support, website integration, credit card processing and gift card management functionalities within...
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- Industry: Retail
- Used Daily for 2+ years
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Review Source
Started RetailEdge in 2013 . Quickly proved to be faster, easier & 1/5 the cost of POS used...
Saves money, makes money, saves time analyzing and ordering products.
Pros
Pre-made Reports export to excel with 1 click. The customer loyalty program alone is worth the price of the program. The stand alone laptop workstations let me work anywhere. The support is personable, quick and detailed.
Cons
Some of the reports I use the most require extra steps to create. There is a nice feature which gives you extra "custom" database fields for inventory and customers - but you cannot change the generic labels - which makes it hard to keep consistent across multiple users.
- Industry: Printing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great system especially if you're internet is not stable
It works well with our current system.
Pros
We chose this software because we didn't have to pay a monthly fee (except for support). We liked that the inventory and reports are all included.
Cons
The software was a little confusing in the beginning. It's expensive to get new workstations but it pays for itself eventually when you use it for a longer amount of time.
Reasons for Choosing RetailEdge
We needed a way to keep track of inventory and customer information.Reasons for Switching to RetailEdge
We liked that we didn't need internet for it to work.Response from High Meadow Business Solutions
Hi Melissa, great feedback! We aim to keep your cost of ownership low with reasonable prices and little to no monthly fees so more money stays in your pocket. :) Thanks again! -Kayla
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Retail Edge User
I have used Retail Edge for more than 17 years. It has served us well. I would recommend RetailEdge.
Pros
It is user friendly. It is easy enough for all my staff to use.
Cons
When an update is required, I need to call on IT to help me because I don't have admin rights. I understand the need for this. It just requires me to call on help and not be able to do it myself. Not a complaint, just a reality.
Response from High Meadow Business Solutions
Hi Connie,
While we understand that must be frustrating, we want to clarify that Admin rights have nothing to do with RetailEdge, as that is a security feature by Windows itself set up by your IT. Unfortunately we cannot do anything about that. Thank you so much for the kind words from such a long-standing customer.
Top RetailEdge Alternatives
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Mostly good, with a few major frustrations.
Ease of checking out customers and keeping track of inventory.
Pros
Pretty simple and explanatory interface. Not difficult to teach new hires how to use. Tech support is usually pretty speedy and efficient.
Cons
Every time there's an update with the software or with Windows 10, we have to call tech support because something becomes incompatible or switched off. Also unhappy that we started out being able to use our POS as a touch screen, and when Windows 10 became the operating system, it was no longer able to operate as touch screen, tacking on time to our checkout speed.
Some of the report functions are a bit tedious to use.
Many customers unhappy that we can't tell them how far along in the loyalty program they are without us doing some major research; wish it was just automatically tracked in their account.
- Industry: Museums & Institutions
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Technical support
[SENSITIVE CONTENT] in technical support has been instrumental in our loyalty to Retail Edge. Ray returns calls promptly and has been able to not only answer our questions but facilitate our crossover to our new system in a friendly, efficient manner while adding to our knowledge of Retail Edge. This allows us to operate in a more efficient and profitable manner.
Response from High Meadow Business Solutions
Hello Tom,
We pride ourselves on knowledgeable, friendly, and prompt technical support you can trust. So we love hearing about the good work being done in Support and we will certainly pass along the kind words to Ray. Thanks so much!
- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Intelligent Choice
We have now used RetailEdge for five years, and it has been trouble free, it has saved us at least $3,000.00 in lease fees for similar software, tremendous value for businesses large or small.
Pros
We consciously set out to find a retail software that was not a month to month rental, but one in which we could outright purchase. RetailEdge was one of the few products out there, but it is everything we wanted and more. The cost savings, despite the upfront costs of purchasing the software, it paid for itself in the first year easily. And has saved us at least $600.00 per year in rental fees for similar software products that only lease on a month to month basis.
Cons
Nothing, it ticks all the boxes we were looking for.
Alternatives Considered
Square Point of SaleReasons for Choosing RetailEdge
We were literally in the stone age, for number of inventory products, inventory management, speed, we had to upgrade.Reasons for Switching to RetailEdge
RetailEdge was a better value delivering the same if not better performance for our needs.- Industry: Retail
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
The great service I received from [SENSITIVE CONTENT]
Pros
keeping track of inventory, faster sales
Cons
Hard to figure out making reports, easy to change prices
Response from High Meadow Business Solutions
Marilyn,
Thank you for your review! If you don't like that it is easy to change prices, you can set up security in RetailEdge that only allows clerks with certain security levels access to actions like changing prices. Check out our video tutorials on that here: https://bit.ly/364WZum
And if you ever need help with reports, don't hesitate to call or email us!
- Industry: Insurance
- Used Daily for 2+ years
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Review Source
Flexible: Can be as complicated or as simple of a system that you want.
Pros
There are actually a lot of features that I like about this program. The program is "forgiving". If you make a mistake, there are lots of options for fixing your error. Voiding and reissuing a transaction is easy. You can merge items or customers if you accidentally set them up two different ways.
Also, you can use one UPC for many items using their alias feature. So, say you have a bunch of "eaches" - you only have one of that item, but you want to scan the UPC but you don't want to clog up your inventory with all of those one time items, you can add each UPC as an alias and when you scan that UPC, they are all under the same item.
To accept the "exact balance", you can just hit "+" in the payment field and it will take it as the full amount instead of having to type in the amount paid.
Cons
They took away the columns for quantity and last action date in Inventory list (unless you export). So, if you pull up the inventory list, you'd have to look at each one individually to see the quantity in stock instead of it being a column you can just view.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Makes my job easier
Pros
It is easy to use and train others on use. Most of the features are self-explanatory and straight to the point.
Cons
I wish I can integrate my business site which is hosted by Squarespace
Response from High Meadow Business Solutions
Hi Stephanie,
Thank you for the review! We are always open to new future integrations. I have submitted this suggestion to programming. If you want to discuss your options further, please email us at [email protected]!
Kayla
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great Customer Support
Pros
The customer support is always great. Friendly and patient!
Cons
report fields sometimes dont work and hard to get printed
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Reliable, full featured and affordable POS
I can perform all of my inventory management processes and sales from anywhere. Even when I travel to Trade shows across the country, I am never impacted by internet issues.
Pros
This is a full featured POS and inventory management application that can run with or without an internet connection. All of this at a very reasonable initial investment price.
Cons
It does not integrated with my website database, Magento.
Alternatives Considered
Quickbooks Point of SaleReasons for Choosing RetailEdge
Quickbooks release a new version several years back that was extremely buggy. While I struggled for 3 months attempting to resolve the issues, it was negatively impacting my ability to do business. Customer support was terrible.Switched From
Quickbooks Point of SaleReasons for Switching to RetailEdge
It was 25% of the cost of most other full featured POS applications and included all of the functionality i needed. Because it is a small company that has been around for awhile, customer support is easy to work with - you can talk to the same support rep throughout the process of completing an issue.Response from High Meadow Business Solutions
Hi Donna, thank you for the kind words! We do have an integration with Magento through a third party called Modern Retail. Feel free to give us a call or email if you'd like to learn more!
- Industry: Consumer Goods
- Used Daily for 2+ years
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Review Source
User friendly software that takes only a few days to learn. Awesome tech support! :-)
Made my product inventory easy to handle. Does not need much computer knowledge to operate. Easy to capture customer's information and use the data to develop promotions and obtain more return customers to our crystal showroom. Lots of functions for data backup and security to prevent unauthorized entry to sensitive data ( about inventory, customer info, sales and account info etc..)
Pros
I have been using RetailEdge POS since 2014. Glad to say that I'm very satisfied with this software. It's very easy to learn if one can commit just 1 to 2 hours for one week when newly bought. The functions provided are certainly worth more than the price tag of this software (I'm not kidding).
The function buttons and menu items are easy to navigate and after a few tries, it becomes natural to navigate. When compared to other competing POS software which may look more colorful and user friendly at first, they sell functions which are already included with RetailEdge as add-ons. A good example would be RetailEdge's gift card function, membership function, cupon function and many more. With the other software, you will end up paying for each add-ons and the final cost of owning that software can be quite costly.
I have been persuaded by many firms that want me to switch over to their POS software but when asked if they can give a software that has the same or more built in functions as that of RetailEdge AND at the same cost of RetailEdge, I never seem to get a reply from them...haha.
Any software is as good only if the tech support provided is reliable and prompt and the folks at RetailEdge have not failed me once. The tech support cost is again affordable when compared to other POS software. Oh, before I forget, the constant software update provided is simply awesome. You can be assured that you're in safe hands for the long term when you purchase RetailEdge POS.
Cons
Not much actually. I just hope that the gift card and membership (points system) functions can be expanded more in RetailEdge POS. These are the only functions I personally feel that has not caught up with other competing POS software. There have been many updates and improvements in RetailEdge pos EXCEPT for gift card and points system functions. If these can be made competitive with other software in the POS market, I'll be happy as lark.
Maybe as I write this review, the good folks at RetailEdge are already coding new functions and updates for the above 2 functions....finger crossed.
- Used Daily for 2+ years
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Review Source
Great point of sale software with an amazing support team. Fifteen years of business and very...
Pros
RetailEdge has a very easy to learn and use interface that is capable of doing anything we have needed or thought about needing for our retail store and paintball playing fields. Everything from gift cards, layaway, house charges, multiple clerks with security options, multiple locations, inventory, PO's, integrated credit card processing, customer management, great reporting, barcodes/UPC, 3rd party integrations for online sales, and more! You name it, RetailEdge pretty much integrates it into their program. We also subscribe to their gold level service plan which includes regular updates and priority call in help which is rarely needed but a great peace of mind in case we do need assistance. Their tech support is all in house in America so they are easy to work with and don't rush you off the phone. We have always had courteous professional service when needing support or asking questions. They have also built us some custom software to help RetailEdge integrate with some online marketplace needs that we had prior to releasing it to the public. After 15+ years of doing business with RetailEdge they continue to do a great job, offer great service, and keep updating the program to make it better year after year. We couldn't ask for much more!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
New to the retail environment, starting your own brick & mortar store.... this software is for...
This software gives us great reporting features and allows us to fully understand our growing business on daily, weekly and monthly basis. The ability to do back-office work on the main database without extra licenses is also a plus. Inventory management is second to none compared to other software we have seen.
Pros
As we continue to expand and grow our new business, we are amazed at all the functionality that this software has built in right out of the box. There have been several instances were we have decided to add a new twist to how we run the store, and as we search the Retail Edge manual, there it is! (Example : Gift Cards) This software has every possible option we want, even ones we haven't thought of using yet. We love that all the functionality you need is included in the price, no extra expensive modules to add after the fact. The mobile apps for sales updates are also very much appreciated.
Cons
If there was one thing we could say in the negative (and that is really hard to do), we wish the "operating screens" were a little more fancy in layout and color selection. Maybe an option to customize the screens with some custom colors and a logo here and there. We know that is hard to do and still insure that the software runs on almost every piece of hardware that various customers own, so we will give Retail Edge a pass on that.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Retail Edge for Everyday POS
We have been using RetailEdge since 1995 as our primary POS system. The program has been rock solid (which is why we're still using it) and customer support has never let us down. So the program has it's hiccups, again we find the work a round which makes it worth it since we can't afford to have any 'down time' on our POS or simply put... cash register with customer tracking, inventory management, and daily sales reporting.
Pros
Customer Tracking, Inventory Management, Report Generation and Shopify (E-Commerce) Integration are all super important in our daily use of RetailEdge.
Cons
Some features are a little cumbersome, but there is usually a work around ie... Assigning multiple vendors to an SKU, Apply a multi tier discount structure to a group of items, ie... sell 1 sticker for $3.5, 2 stickers for $3, 4 stickers for $10. Unfortunately program is not able to do this.
Have a feature for service work where customer's items can be tracked like skis in for a tune or bikes in for tune-ups.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Old Dog, New Tricks
My overall experience has been GREAT. I appreciate the time the sales dept spent helping me upload customers and inventory. Customer service is pretty quick to return calls and emails if I have questions.
Pros
I like that the program is user friendly. I'm older and not very tech savvy and was able to pick this program up and use it without too much training. I still have LOTS to learn as I have only had the program about 10 months, but the basic operations are simple.
Cons
I'm still working to understand the use of a matrix. Because I am in the apparel industry, we have MANY colors and sometimes the Matrix is too limiting.
Would like to have a longer period to train on they software. Maybe several hours over several months. If I remember correctly, only 1 hour was provided with purchase.
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
I Love This Retail Solution!!!!
Peace of mind, easy backups, control over inventory, solid reporting.
Pros
GREAT free customer support over email. Frequent updates. VERY Flexible. AFFORDABLE purchase price and updates. Rock solid performance. Great under the hood abilities. Without a doubt, the most feature rich and the most affordably priced retail pos with an incredible and responsive team. Recently improved support for integrated cloud, network, e-commerce. Runs very well on Windows 7.
Cons
Not the MOST appealing visually. Some features are buried or structurally antiquated. Good (not great) reports, templates (no ability to edit template for reports receipts). Sales/discount rules are one of the elements that are feature rich, but tricky to set up. Not as intuitive as they could be. For some, (not me) it might be a con that it doesn't run on an iPad.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Wonderful! Never a glitch!
The software does everything! It provides a flexible and user friendly POS that fits my business. It is affordable, secure, provides numerous reports and has the best support service you will find. Seriously, the best retail program out there.
Pros
It is hard to pick one thing! It was so perfect for my boutique. But if I have to pick one thing, it would have to be ease of use. I was able to figure everything out without help-although they are readily available if you need assistance, and could train my employees on the system myself.
Cons
Since it provided everything I needed, and was so flexible in application, there isn't much I don't like. My store is unique in that I sell some custom items (curtains for example) that are made up of various items purchased and sold as a single unit. This is a bit cumbersome but manageable.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Retail Edge POS software
We were audited a few years ago by the Sales and Use Tax department of the state of Missouri. The auditor said this software was an awesome tool. We actually received a small refund!
Pros
Ease of use, reliable and very efficient.
Cons
Nothing comes to mind. Complete satisfaction.
Alternatives Considered
QuickBooks Desktop EnterpriseReasons for Switching to RetailEdge
Price and referral.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
We have been using RE for a long time. It is perfect for a small retail business.
Pros
It is easy to use and is awesome for managing inventory. The reporting functionality is very helpful for ordering and deciding what inventory should be discontinued or reordered. Great program for multiple locations as it is easy to see what inventory each store has so you can satisfy a customer right away with knowing we can transfer the item right away.
Cons
Two things: I would like to see the loyalty dollar part of the program a little more user friendly. Most loyalty programs accumulate in real time vs. having to batch. The other thing is having to select a payment method for gift cards before scanning the card. It would be easier if you scanned the card before the payment screen.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Retail Edge is so easy to set up and use, and if I ever have a problem, the reps are super...
I can track my stock, issue Gift Certificates...thinking about it, we have 2 locations and we don't utilize a way to be able to track gift certificate sales over both registers. It would be nice to be able to accept our other location's GCs without having to go in and adjust the sales later. I don't know if that can be done or not.
Pros
I like the interface between Retail Edge and my credit card system. I don't have to enter the amount twice, which prevents errors in charge amounts.
Cons
When an old record is deleted, sometimes you can't re-use the stock number or it warns of a duplicate entry. If I deleted it, it shouldn't be there at all!
- Industry: Computer Hardware
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Each time we scaled up in business, RetailEdge always have what we needed. Has been fantastic...
It has been very useful to the company in managing its various outlets within the city. And printing receipt and keeping inventory has been much easier since the purchase of RetailEdge.
Pros
Almost has every thing needed to manage any type of store. Especially being able to manage many outlets with the same software
Cons
RetailEdge is complex to use for a newbie. One will have to study the help files (which was fantastically prepared and exhaustive in detail) very well in order to grasp the understanding of its intricate use. But once that is done, it will be easy all the way.
- Used Daily for 6-12 months
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Review Source
Best bang for your buck, no doubt. Excellent support During implementation.
Pros
The price point was unbelievable. Best value on the market, no doubt.
Support during implementation was excellent. Everyone in tech support was always friendly. Customizing our price tag labels & receipts was greatly appreciated.
Direct integration with credit card processing. The last thing I wanted was to give our customers 2 receipts (sales & CC receipts). The integration works seamlessly.
Cons
All complaints are minor, and relatively insignificant.
Inventory Manager & Recieving seems like redundant functions and can cause some confusion.
Search functions in Recieving has limited function.
Search functions always revers to default search category rather that keeping last search preferences.
I still haven't figured out how to label display discounts the way I want to.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
From day 1 (almost 15 years ago)been so helpful! Rarely need help when I do they are great!
Inventory management, sales reports
Pros
Easy to learn, provides data I need to make good decisions for my business. Turn key set up and support.
Cons
Having to modify the price to reprint a price label with the original price on it. We do markdowns in red pen from original prices. Never need the sale price printed on a label. Would be nice to be able to reprint labels always at original price. Now look up item, change price back to original, print label, change price to sale price.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Easy to Use Daily
The support has always been great, [SENSITIVE CONTENT] is always so patient with non-techy people like me, it makes dealing with RE easy!
Pros
Daily POS, ease of creating reports and keeping track of customer purchases
Cons
I don't use RE as in depth as other members of staff do, I don't have complaints!
Response from High Meadow Business Solutions
Maia,
Thank you so much for taking the time to give us your feedback! We are so glad RetailEdge and our Support staff are meeting your needs!