RetailEdge Reviews

Pros

Pre-made Reports export to excel with 1 click. The customer loyalty program alone is worth the price of the program. The stand alone laptop workstations let me work anywhere. The support is personable, quick and detailed.

Cons

Some of the reports I use the most require extra steps to create. There is a nice feature which gives you extra "custom" database fields for inventory and customers - but you cannot change the generic labels - which makes it hard to keep consistent across multiple users.

Pros

Retail Edge is so easy to use! The checkout process is straightforward and hard to make a mistake. The integration with Shopify is great for my business because I have the same inventory instore and online. The reporting is amazing to help analyze my business. The gift cards Retail Edge offers are nice to offer to customers and easy to use when checking out. The purchase order section is great for retail because you can easily see what hasn't come in and what you should cancel. I also like that the Retail Edge team is constantly updating the software and staying up to date so you don't have to. I have used most features that Retail Edge offers and I love most of them!

Cons

I love so much about this software but if I had to change anything it would be to make the security feature easier to use. I want to be able to lock the sales manager so employees can not see how much money is made, which you can do, but every time I lock it, I mess something else up. Also, one thing I have run into with the online integration is when people buy gift cards in store and want to use them online and vice versa. If there was some way to make gift cards able to use both instore and online, that would be awesome! So, just making those things easier would be so helpful and make this software perfect for my business!

Alternatives Considered

Clover, Lightspeed Retail and Shopify

Reasons for Switching to RetailEdge

Retail Edge had the best options for my business, at the best prices. When shopping around, I constantly came back to Retail Edge and ultimately realized it was the best. The integrated with Shopify was a huge draw for me because I need both instore and online, and I did not want to have two separate inventories. I talked to other retail store owners that had Retail Edge and heard great things from them so that drew me in as well. Ultimately, Retail Edge had a great software, at a great price, with the features I needed most for my business. It was an easy choice!!

Pros

Pretty simple and explanatory interface. Not difficult to teach new hires how to use. Tech support is usually pretty speedy and efficient.

Cons

Every time there's an update with the software or with Windows 10, we have to call tech support because something becomes incompatible or switched off. Also unhappy that we started out being able to use our POS as a touch screen, and when Windows 10 became the operating system, it was no longer able to operate as touch screen, tacking on time to our checkout speed.

Some of the report functions are a bit tedious to use.

Many customers unhappy that we can't tell them how far along in the loyalty program they are without us doing some major research; wish it was just automatically tracked in their account.

Pros

Awesome Customer Support! They always listen and work to do their best to make sure the system works for you!

Cons

As an IT Manager, the only thing missing is a way to automate the updates behind the scenes so our clerks do not have to do this manually.

Pros

I like that I have the option of Free email tech support and that updates are reasonably priced via the bronze package. The replies are always courteous and helpful. Plus, I know that I have the paid one off tech support service which I used once due to the urgency of the issue. I can't complain about the actual software because I am extremely satisfied.

Cons

I wish that I could refund a store credit via cash instead of only being able to apply it to an invoice. Sometimes, I need to refund a customer their store credit and I have to do lots of work arounds.

It would be nicer to have a totally revamped discount system. I find creating promotions and renewing them tedious. The options are adequate, but the interface is not user-friendly for regular changes... it just needs to be an easier faster process for the person inputting the promotions. Again, possibly a total revamp instead of updates. Maybe an up-loadable spread sheet would be an option as there are sometimes so many items to create promotions for that my ability to create promotions becomes frustrating.

Pros

-soft learning curve
-excellent reports
-feature rich
-extreme value for the price
- wicked awesome support
-easy to update inventory

Cons

- minor tweaks that may well be built in later- just getting used to another system, nothing really against RE

Pros

The pos was fairly easy to learn and upload inventory and customers from old POS system. Support team was a tremendous help with uploading information

Cons

Not enough training included in purchase price.

Alternatives Considered

Lightspeed Restaurant, Clover and Shopify POS

Reasons for Choosing RetailEdge

the company was out of business and didn't offer support or updates any longer

Reasons for Switching to RetailEdge

I wanted to OWN my information! Retail edge allows me to do that!

Pros

I like that this software is relatively inexpensive for the robust features that are provided. The customer support has been fantastic, and once the system is in place it is simple to add additional workstations as my business grows.

Cons

I don't really have anything to compare to this system. This is our first jump into a POS system. It has been a lot of work to get up and running since we are building our item and customer database from scratch. But, we are already seeing the benefit of having an automated system that is tracking our sales by item and customer.

Alternatives Considered

Epicor for Retail and QuickBooks Desktop Enterprise

Reasons for Switching to RetailEdge

Price and the recommendation by our merchant services provider Desormais Management.

Pros

There are actually a lot of features that I like about this program. The program is "forgiving". If you make a mistake, there are lots of options for fixing your error. Voiding and reissuing a transaction is easy. You can merge items or customers if you accidentally set them up two different ways.

Also, you can use one UPC for many items using their alias feature. So, say you have a bunch of "eaches" - you only have one of that item, but you want to scan the UPC but you don't want to clog up your inventory with all of those one time items, you can add each UPC as an alias and when you scan that UPC, they are all under the same item.

To accept the "exact balance", you can just hit "+" in the payment field and it will take it as the full amount instead of having to type in the amount paid.

Cons

They took away the columns for quantity and last action date in Inventory list (unless you export). So, if you pull up the inventory list, you'd have to look at each one individually to see the quantity in stock instead of it being a column you can just view.

Pros

Retail Edge is easy to navigate. Customer Service is always spot on and extremely helpful.

Cons

Reports could use some attention are a bit hard to navigate.

Pros

I love how easy it is to navigate, and customize different reports. It's great to be able to really "drill down" into the inventory and get all sorts of useful data on products. This has been a HUGE help in determining which items to stock more of, and which ones to let go. It really streamlines my inventory! I also love to customize the setup for multiple users, so not every employee has access to all the features. There's nothing it can't do so far!

Cons

I'm having trouble thinking of anything I really don't like... The one thing I wish it did, is have the ability to attach a "time-sensitive" note for individual customers. Similar to the "note" that pops up when selecting a customer account, I wish there was a feature that could let me know when their professional license expires (or is getting close to expiring), so I would be automatically prompted to ask for their updated copy.

Pros

The register system is user-friendly and easy to teach new employees to use, if and when we ever have a problem retail edge customer service is very easy to use and they solve all problems in about 30 minutes or less… But problems are few and far between over the last 10 years of using this system

Cons

The only issue I have had over the last 10 years as if an employee accidentally deletes a listing with the barcode still in the listing retail edge remembers that barcode and we do have an issue with having the “this item has been deleted” error message... I have found an easy work around by putting the barcode into the stock number field so that this error message does not happen

Pros

Multi location. Recon. Brendon barcode reader

Cons

I think it could have more options for credit cards processing

Alternatives Considered

Quickbooks Point of Sale

Switched From

Quickbooks Point of Sale

Pros

The customer service that Retail Edge provides is unparalleled. They were always available to answer our questions and provided excellent training to ensure that we were completely comfortable with the system.

Cons

I cant think of anything specific , but the team as always been very accommodating at adding things or making changes to the program to help us achieve our goal .

Pros

Simple yet powerful. Great support. Online forum is excellent for getting questions answered or to learn a new skill. Fantastic reports and even more functions I have yet to try out. I love how there isn't a huge monthly monetary commitment and that the software does exactly what I need it to do. You really can't go wrong. It was the best decision I made. The gentleman who runs Rings n Things recommended it and I am so glad I went with his recommendation. It is scary to put all your inventory onto one system. I started with a small store and now we are filled to the brim. I am very confident with the software and am looking forward to doing more with it when I can find the time to play with it. I am happy to talk to anyone who has any questions.

Cons

My online store and inventory are not directly connected. The printers can be a pain but that is more of a printer issue not a software issue. Also things are wonky with only one USB on most new computers. Again, the printers don't want to play nice all the time.

Pros

The reports available are wonderful. I like that I can create/customize the reports I use most frequently and save them as "memorized reports" and name them as we see fit. The setup was pretty easy overall and the customer service since then has been great. Low monthly fees, or fees based upon your needs is a bonus. User friendly on the front end and staff tends to learn quickly. The deeper you get into the system and use the features available the more you see it offers. The Demo/Training mode available is fantastic!

Cons

We have used Retail Edge about 2 years and just added another terminal at a new location. We are learning how to make sure each user can only see their specific data unless given security rights to see both/all locations. I feel there are a few reports that still show all locations data even though based on their user "rights" they should have limited visibility. Maybe I missed a step during setup? Overall; very happy, just completed cashier training at the new location, and looking forward to what we can do now.

Pros

GREAT free customer support over email. Frequent updates. VERY Flexible. AFFORDABLE purchase price and updates. Rock solid performance. Great under the hood abilities. Without a doubt, the most feature rich and the most affordably priced retail pos with an incredible and responsive team. Recently improved support for integrated cloud, network, e-commerce. Runs very well on Windows 7.

Cons

Not the MOST appealing visually. Some features are buried or structurally antiquated. Good (not great) reports, templates (no ability to edit template for reports receipts). Sales/discount rules are one of the elements that are feature rich, but tricky to set up. Not as intuitive as they could be. For some, (not me) it might be a con that it doesn't run on an iPad.

Pros

It is hard to pick one thing! It was so perfect for my boutique. But if I have to pick one thing, it would have to be ease of use. I was able to figure everything out without help-although they are readily available if you need assistance, and could train my employees on the system myself.

Cons

Since it provided everything I needed, and was so flexible in application, there isn't much I don't like. My store is unique in that I sell some custom items (curtains for example) that are made up of various items purchased and sold as a single unit. This is a bit cumbersome but manageable.

Pros

Most tasks can be done on the keyboard. Using a mouse slows me down on completing a transaction and we don't have touch screens, so being able to use the keyboard and hot kets, etc, is SO helpful! I've used this program for about 15 years and it's a great product at a great value. Their service is good and you get to "know" the people at the company, even though they are based on the other side of the country from me.

Cons

When looking at inventory, have to go to several different tabs to see 1) quantity in stock, 2) price that they last sold at and how many, etc. And quantity in stock is no longer a column that you can see at a glance on the inventory screen.

Pros

It is easy to use and is awesome for managing inventory. The reporting functionality is very helpful for ordering and deciding what inventory should be discontinued or reordered. Great program for multiple locations as it is easy to see what inventory each store has so you can satisfy a customer right away with knowing we can transfer the item right away.

Cons

Two things: I would like to see the loyalty dollar part of the program a little more user friendly. Most loyalty programs accumulate in real time vs. having to batch. The other thing is having to select a payment method for gift cards before scanning the card. It would be easier if you scanned the card before the payment screen.

Pros

I like that RE is all we need for inventory management, POS, reports, etc. It's easy to use, even for new hires, and easy for me as a manager to adjust as needs change.

Cons

I can't think of any cons, because it does everything we need it to.

Pros

I like the interface between Retail Edge and my credit card system. I don't have to enter the amount twice, which prevents errors in charge amounts.

Cons

When an old record is deleted, sometimes you can't re-use the stock number or it warns of a duplicate entry. If I deleted it, it shouldn't be there at all!

Pros

No monthly fees. Powerful yet simple.

Cons

Didn't work with the shopping cart on Weebly. Not able to have Loyalty dollars instantly apply.

Pros

It's user-friendly and has many layers so there is always some report that you can create or you can detail and customize your inventory. Minimal training when you hire new or seasonal staff. RetsilEdge's staff is very professional (I can probably name every one of them from all the help they've given me over the years and knowledgeable, they are all great!

Cons

Nothing really; As I mentioned before, it's user-friendly and can be used easily. Nothing to complain about.