User Reviews Overview

About Acumatica Cloud ERP

Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Through leading-edge technology, best-in-class business functionality, and customer-friendly...

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Feature ratings

Value for Money
4.3
Features
4.3
Ease of Use
4.3
Customer Support
4.2

Browse Acumatica Cloud ERP Reviews

97 of 97 reviews
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Shovon
  • Industry: Consumer Goods
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
N/A

5
Reviewed on 24/8/2022

A good Cloud ERP solution

Pros

When we think about ERP, as a cloud ERP solution, this one is great. Because of being cloud based, it's very powerful to integrate and it also gives the flexibility to work on the go, even with a mobile device and internet.

Cons

Cloud based comes with both, dependency on server makes it difficult when server is having an issue. Also because of that, costing increases.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Acumatica Cloud ERP

In search of a cheaper solution with modern features.

Switched From

Tableau
Becky
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 17/3/2023

Acumatica, the incredible ERP system

I enjoy being a part of the Acumatica community, and I find their ability to automate processes through business events, import scenarios, and workflows using low- or no-code to be particularly impressive.

Pros

When it comes to business software, Acumatica is without peer. The system is fantastic, and because it exists in the cloud, it can be accessed from any device at any time. It's easy to use, and you can tweak it to meet your specific requirements.

Cons

This module for fixed assets is insufficient. Converting a transaction to an asset is cumbersome and inconsistent with posting in the right time periods. As a customer, I hope the screens associated with my service contract get updated in the near future.

Arthur
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 25/7/2023

Acumatica Inventory Management

Even with a few issues, overall the system is very effective and efficient. He makes life working on inventory much easier. When handling errors in the inventory, it helps to be able to dive deeper into the past and movements of the items. They make it easier to find out where the item may have lived in the past and correlate where the item could have been moved to. The inventory needs these types of tools.

Pros

The features I like the most, are the ease of use when transferring items to different locations and updating purchase orders. The system is built for an inventory specialist especially when doing investigations on inventory errors and finding more details about a product.

Cons

The system does have issues when backtracking or updating many items. The system doesn't allow for changing more than when one item at a time for each location. You always have to go back to the home page to use the inventory details link.

Top Acumatica Cloud ERP Alternatives

SAP S/4HANA Cloud

Katana Cloud Manufacturing

Sage 100 Contractor

Xentral Software

Brandi
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
2
Features
3
Ease of Use
5
Customer Support
3

3
Reviewed on 22/7/2023

Acumatica Cloud ERP

Pros

Acumatica Cloud made my workflow easier and my online store more profitable.

Cons

Acumatica Cloud was lacking in a few features that I was able to find in another product.

Jamine
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/7/2023

Purchased with Aspire

Overall, Acumatica has done very well for us.

Pros

I like that it syncs well with Aspire. We love the reporting - our rep at High Touch helped greatly to set up the entire system and reports.

Cons

The credit receipts from Aspire do not sync over to Acumatica. This should be rectified sooner rather than later. Also, writing reports is not easy; we used our rep at High Touch to write all the reports.

Alternatives Considered

Sage 100

Reasons for Choosing Acumatica Cloud ERP

Recommended by Aspire sales team.

Switched From

Sage 100 Contractor

Reasons for Switching to Acumatica Cloud ERP

Recommended by Aspire sales team.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/9/2022

The right ERP for growth

Excellent - Great customer support services from Acumatica staff,
Tech Future Proof

Pros

Scalability - you can start small and grow your business with Acumatica which provides a quicker ROI,

Cons

Cost - especially when comparing with entry level products;

Uetutjinda
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 8/9/2023

Acumatica 4 Life

Pros

I find acumatica very Flexible and Customizable: Acumatica adapts to my business needs, allowing easy customization without extensive coding.I can have access to real-time data and analytics empowers quick, informed decisions.I find that Acumatica has a very User-Friendly Interface: Intuitive UI simplifies navigation and onboarding for all team members.

Cons

Acumatica features set comes at the cost of a steeper learning curve. It can take time for users to become proficient in navigating and utilizing the software to its full potential, which might slow down operations during the initial stages.

Ash
  • Industry: Consumer Electronics
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
1
Customer Support
5

4
Reviewed on 4/8/2023

My Review of ACU

Experience is good. It's just frustrating having to build everything from scratch.

Pros

I am not sure yet tbt. I am still using this product under a year now. I like the Cloud Aspect of it.

Cons

Report Design Editor / Wiki Editor / Everything seems very 1999 and not Modernized WYWG.Approvals & Maps is a disaster putting together - Nothing saves you have to go back. The whole Editingfunction of it is very draconian and old!. Creating INstances & Tenants is a pain and Customization Projects having to put them in again is such a joke. Upgrading is not fun!.

Eileen
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 3/8/2023

Acumatica

Pros

Being a cloud-based ERP, Acumatica offers several advantages, such as easy accessibility from anywhere and automatic updates.

Cons

There is difficult for Acumatica integrates with other business applications.

Liliane
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 15/9/2023

Acumatica Cloud ERP

Pros

I like this software because it's easy to use and accessible at all times. It's one of the best ERP software I know of and it's also easy to configure.

Cons

This software is really very obsolete because there are many new software that do better than it and its features because they have no improvement and it lacks many necessary features

Herman
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 4/4/2022

Herman's Review

I love the software, so much possibilities that we still have to make use of and I am looking forward to improve our originations automation and efficiencies across all departments.

Pros

The fact that this is all in the cloud makes it easy to use anywhere. You can use current processes and build on it and Acumatica also gives you background of what should be done easier, faster and automated.

Cons

One thing I am looking would like to into personally as I saw this with other users in our origination as well as a frustration. The start date to enquiries always defaults to start on the current month you are using the enquiry for. As mention I saw the issue and have it myself and will still have to look into fixing this but I am sure there is a way to fix this and believe it is not fixed and could be changed.

Response from Acumatica

Hi Herman- Hello. We are interested in learning more about how you're using Acumatica Cloud ERP. Is it OK if someone from product/customer success is in touch on your issue? - Kim

Replied 12/4/2022
Ed
  • Industry: Construction
  • Review Source
Value for Money
N/A
Features
4.5
Ease of Use
5
Customer Support
4.5

4.5
Reviewed on 30/12/2015

Great Cloud ERP System with an open source

Pros

Access data anytime from any device anywhere around the world via an internet connection with a consistent real-time visibility. All users can access and input data into a centralized data store which puts consistent updated information at everyone’s fingertips instantly.
the flexibility: Easily scale resources up or down as needed without making a major investment decision. Cloud ERP software will remain current with automatic updates as part of your Cloud ERP service contract making it easier to take advantage of new capabilities.
More Responsive Service and Support: Cloud vendors provide more detailed information to Cloud ERP users at every service level and are more motivated to provide the best customer support.
Faster Time-to-Solution Value: When using public cloud models, businesses don’t have to buy and deploy infrastructure which allows them to be up and running with their Cloud ERP system much more quickly.
Minimized Financial Risks: Reduce upfront capital spending on technology infrastructure and the option of subscription software licensing thus further minimizing financial output and risk.
Economies of Skill: Vendors deploy, manage and run Cloud ERP solutions so businesses don’t have to, therefore allowing them to focus more on employee success, optimal business growth and bottom line profit initiatives.
Easy adoption and the user frendly, the seamless integration between the erp and microsoft office 365 and the workflows.
easy to customize without needed to have deep technical knolwledge to do the customization, the cost effectiveness of the ERP allowing us to increase the profitability, in addition the fact that maintennance of the database is easier, and the inclusion of CRM with the ERP accessing a unique database. Integration with PowerBi, and Financial reporting.

The software price is not based on the number of users. and the posibility to grow with the software. easy consolidation between companies with differents multi-currencies and multi-languages. Worldwide access.

Cons

there is just not much i can say about dislike, due to any issues that i have with the system, the system was able to complete all the process without customization.

Waleed
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/3/2022

An integrated tool to put all tasks and resources under constant monitoring

Because we now have a strong database linked to the cloud, we can carry out our tasks with precision and quality. Our reports are reliable, especially regarding the organization's financial operations and projects, and thus we know the true status of the project, saving us time and allowing us more flexibility.

Pros

Acumatica is a great ERP and project management solution that allows us to track orders and information in the field, as well as add partners and suppliers and provide them with access to specific tools to track their orders and update their data and completion percentages of their activities. Acumatica enhances team collaboration, so one colleague enters data while another colleague gets access to project details that help them complete their task. I love how Acumatica allows us to export data for use in another system and also for audits. Acumatica has enabled us to improve field interaction, simplify operations, and make quick decisions without lengthy meetings. Acumatica enables progress tracking and bottlenecks along the project lifecycle, as well as cross-departmental collaboration to discuss, answer general inquiries, collect data, and automate processes, allowing employees to focus on problem-solving and follow-up tasks more efficiently.

Cons

Acumatica is simple to use and takes little training for the employees to become comfortable with the tools. I also saw data import and export issues.

Response from Acumatica

Thanks for such an incredible review Waleed! We'd love to have you consider joining our Customer Heroes program. Check it out: https://acumati.ca/2Teo1I2

Replied 3/4/2022
gad
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
3

3
Reviewed on 5/4/2022

review

to be frank i am disappointed but we feel we are stuck with the product
instead of saving time and personnel we need more time to do the functions

Pros

functionality,
accessibility
option of users CRM -but we could not implement

Cons

product is not easy to use
spending extra times on unnecessary steps-printing document require multiple steps
search function not logical
report are not easy to generate
very rigid to make changes if needed

Response from Acumatica

Thank you so much, Gad, for sharing your honest feedback on Acumatica with the review on Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. Would it be alright to have someone from our product/customer success team get in touch with you to go over the concerns? We really strive to provide the best support that we can so your input would really help to that effect. Thanks for considering, Kim Plank - [email protected]

Replied 7/4/2022
Mike
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
1

3
Reviewed on 5/4/2022

Okay ERP system if you cannot use Oracle, Netsuite, SAP on Demand

I don't like the reliance on VARs to do all the implementation and support. Most VARs are small so they have at best 1-2 staff who really know the application. Seems better for Acumatica to have a central, core group of specialists at Acumatica who can handle technically challenging implemenations and support issues. My VAR struggles on an issue, ends up having to check w other VARs and resources which ends up costing me more time and money.

Pros

we are in cannabis industry, so only options we have at mid tier are Acumatica and Microsoft.

Cons

I'm thinking of moving over to Microsoft. They seem to put more resources into development, support and the ecosystem.

Response from Acumatica

Hi Mike - We appreciate the feedback on Acumatica. Would it be OK if someone from our product/customer success team gets in touch with you to go over the concerns? We really strive to provide the best support and product that we can so your input would really help to that effect. Thanks for considering, Kim Plank - [email protected]

Replied 12/4/2022
Keith
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/1/2022

Acumatica 2022 Pushes Eagle Fence Distributing LLC Forward

We have been very pleased with our decision

Pros

Licensing and ease of implementation, easy of customization

Cons

Nothing at this time, we are currently good

Alternatives Considered

Sage Intacct and NetSuite

Reasons for Choosing Acumatica Cloud ERP

Move to the Cloud

Reasons for Switching to Acumatica Cloud ERP

Licensing and ease of use

Response from Acumatica

Thank you for the thoughtful review, Keith!

Replied 1/2/2022
Harkirat
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 11/6/2023

Overall Experience With Acumatica is Just Amazing

Acumatica Cloud ERP is a comprehensive business management solution designed to help us streamline operations, improve productivity, and make informed decisions.

Pros

Acumatica is known for its highly flexible and customizable platform. It allows businesses to tailor the system to their specific needs, workflows, and processes. Acumatica operates on the cloud, providing users with any time, anywhere access to their data.

Cons

Acumatica's pricing can be a drawback for small businesses or organizations with limited budgets. While Acumatica's flexibility is a strength, it can also be a source of complexity.

Heather
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
4
Customer Support
N/A

4
Reviewed on 20/12/2018

Less expensive ERP option with built in CRM

We have seen many operational efficiencies and we are starting to retire multiple legacy operational systems-they will all be replaced by Acumatica.

Pros

Acumatica has a built in CRM that helps to integrate the sales and operations process to finance. It's really helpful to have the financials easily available for each sales opportunity.

Cons

It requires a lot of developer involvement for customization of views, attributes, etc.

Response from Acumatica

Hello Heather - Thanks for sharing your feedback on Acumatica as to the completed review on Gartner Digital Markets! It sounds like a great customer success story - I would love to visit with you more about that as its so helpful to learn about what we are doing right and what we can
improve on from our clients. Thanks!-Kim

Replied 8/5/2019
Natasha
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 5/4/2022

Great Software

Benefits - Excel import and export
Easily integrated

Pros

Easy access / easy to implement / Great customer features / Tracking of mails for Purchase orders and customer communications

Cons

Purchasing Function can be improved
Promised date per line to be changed when Purchase settings are set per day
Promised date to look at weekends

Jerry
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 8/6/2018

Very satisfied user.

Customer service and shipping improvements as well as greater access to data for data mining.

Pros

Very robust, flexibility of software setup and the ability to download data into Excel or PDF files.

Cons

Reporting and getting to data can be problematic for neophyte users but for users with a reasonable amount of accounting and programming experience it is a dream come true.

Joe
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 30/3/2022

A Solid, Cloud-Based ERP System for Small to Medium Companies

Pros

The UI and navigation is very fluid and customizable. Any users experience can be tailored specifically for their role.

Cons

The role setup/management needs work. Roles are interdependent and become complex and difficult to manage as a company evolved.

Dennis
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/4/2022

Satisfied Customer

we have eliminated the need for our legacy systems. Less IT overhead.

Pros

It is complete, customizable, easy to use.

Cons

Access to mobile app. It is not the same as web interface.

Archil
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/11/2021

Great ERP product for huge companies

Pros

One of the greatest ERP products, I ever had a chance to work with. Was using most of its modules, but most frequent was helpdesk management. Providing support to our clients who had their users created in our centralized system and had communication with them there.

Cons

It has a learning curve, some users need time to get in touch with it

Nivaldo
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/1/2019

Good inventory program

I use this program in a clients office that I went every week to do the bookkeeping. The program is strong, the ability that you can use from the cloud for me is the best, I can work in the cloud from my office or from my client office, that save time to me, and money to my client. It is a perfect program for inventory management

Pros

You can work in-situ or cloud, reports are strong

Cons

You need to customize your standard reports

Response from Acumatica

Hello Nivaldo - Thanks for sharing your feedback on Acumatica with a review on Gartner Digital Markets! We really appreciate your letting us know what we are doing right and areas we can improve on. Thanks!-Kim

Replied 8/5/2019
Verified Reviewer
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Review Source
Value for Money
5
Features
N/A
Ease of Use
5
Customer Support
5

4
Reviewed on 24/11/2015

Great Cloud ERP

We are using the software internally to replace our existing ERP. We are choosing the on-premise model so that we can more easily access the SQL data for reporting purposes. We will be using the core financials and project accounting for time and billing purposes.

The interface is a snap to learn, and very customizable. Lots of great UI features like copying transactions, customizing the grid layout when entering data, and more. We were also easily able to import our master records using the built-in import tool.

Using sub-accounts and the Analytical Report Manager (ARM) for financials is similar to the old FRx, but better, and also built into the platform.

Pros

Great user interface
easy to add custom fields
some unique features like Attributes, sub-accounts, non-inventory items, Branches
good, detailed security model
choice of options of deployment
built-in reporting and report customizations
good drill-down features within the reporting

Cons

The custom report modification tool needs more polish to it
The built-in CRM system could be more robust, compared with a CRM-only system

97 reviews