authorize.net Reviews

Pros

I like the ease of use. and ease of deployment of the service. my main reason for using it is because ITS not all the other providers out there. its a REAL merchant account.

Cons

The actual process to get approved is LONG and kind of a pain because it is a REAL merchant account, they also do a hard pull on your credit, which was less t Han ideal but a pessary evil to get the service.

Pros

Easily connects to backend of websites. Stores credit cards as tokens and is safe and easy

Cons

Hard to find transactions, have to know the last 4 of the credit card and the date the credit card was processed.

Alternatives Considered

PayPal and Stripe

Reasons for Switching to authorize.net

We use all payment options, but Authorize was the easiest to connect to our 3rd party platform.

Pros

It was very easy to set up recurring payments and sync with my webmaster.

Cons

- The UI is extremely outdated and looks like it's from the early 2000s.
- Your invoices are not customizable and they look tacky
- Navigating around the menu is not user-friendly as finding where you're trying to go and can be difficult
- Customer support is not the greatest and sometimes I can't help you with your problems or get back to you in a timely matter

Alternatives Considered

Quickbooks Online

Reasons for Switching to authorize.net

I moved to QuickBooks.

Pros

The product is easy to use and provides a critical function (online ordering)

Cons

Seems like there are some unnecessary hoops to jump through for different levels of sales.

Pros

Authorize.Net is a very reliable and secured platform. The platform is PCI compliant and uses advanced security measures to protect our customers data and ensure secure transactions. It also offers a range of fraud prevention tools, such as address verification and card code verification. Those features helped us to reduce the risk of fraudulent activity. Another pro is the platform's flexibility and integrations. Authorize.Net supports a variety of payment types, including credit cards, debit cards, and electronic checks, and it can be easily integrated with a wide range of shopping carts and e-commerce platforms. This makes it a convenient and flexible solution for businesses of all sizes and industries.

Cons

Nothing to complain, but this platform requires merchants to have a merchant account in order to use its services, which can be an additional cost for businesses that do not already have one.

Pros

At one time Authorize.Net was only one of a handful of payment gateways for small business. They do that well and have a feature-rich customer portal. They are also widely supported by the various eCommerce platforms.

Cons

Be aware that Authorize.Net is not a CC card processor but a payment gateway that can be paired with a CC processor. There are a many one-stop alternatives available today. You might be able to get a better discount rate with a CC processor/Authorize.Net combo, but it is certainly more hassle.

Alternatives Considered

Braintree

Reasons for Switching to authorize.net

I ultimately switched to Braintree for CC processing, PayPal processing, and payment gateway all in one place.

Pros

Authorize.net is our payment gateway, as we are a company that runs several credit card transactions daily. The fees are minimal, the customer service has always been great (even if, at times, the reasons I had to call we're not so great), and the website is about the simplest one I've ever used, considering all of the information it processes. We don't use any POS devices, just the website, but that's still MORE than enough for us.

Cons

I wish it was easier to edit ARB subscriptions; for example, if I want to simply change the date that a customer's auto-charge runs, I have to actually delete the whole thing, and create a new one to reflect the date change. That's pretty annoying, but for a website that hasn't really changed much in the 12 years since I first began using it, I can only expect so much at this point.

Pros

Virtually every major e-commerce platform integrates with Authorize.net. It's fees are comparable to most other major processors. Very simple to setup and on board. No complaints from customers.

Cons

I personally haven't run into any problems setting it up. Rates are comparable to competitors. Might be nice to see better deals there.

Alternatives Considered

Square Payments

Pros

As a business owner, the protection of my customers' sensitive information is of utmost importance. Authorize.Net utilizes advanced security measures like encryption and tokenization, ensuring that all payment data is securely transmitted and stored. This has given me and my customers peace of mind.

Cons

While the basic services are reasonably priced, some functionalities, such as recurring billing or specific fraud prevention tools, come with extra fees. While I understand the need for these charges, it would be helpful if the pricing structure was presented more transparently upfront. Having a clearer understanding of the potential costs would allow businesses to make informed decisions.

Pros

The ease of intro into our company and ease of use.

Cons

Can only capture 20 payments at a time at the end of the day

Pros

Authorize.net is very easy to navigate as an admin, you can set up parameters and change company info on your own without support, but if you do need support, the support team is easy to contact and very helpful.
Also the reporting is easy and comprehensive.

Cons

The set up with my bank was a bit cumbersome, perhaps because we have a Hawaii bank? The time difference between where authorize.net is located and Hawaii caused a couple of reconciliation problems until I realized that some of yesterdays transactions are on todays reports, once I figured that out the reporting was a breeze.

Pros

It was very simple to set up and implement on our clients' sites. We also chose this as our payment portal because it is very safe for the customers' information.

Cons

The only thing I did not like is when they updated their platform we had to make changes to the code ourselves which caused some hiccups on our end, other than that no issues.

Pros

Our office can do everything with Authorize.net...track payments, set up recuuring billing, recharge community members. Our favorite feature is how we get an email everytime someone uses the credit card form on our website so we do not have to go into Authroize.net to pull up information.

Cons

Our office would benefit from the last 4 digits of the credit card in the email that is sent to us after someone makes a payment.

Pros

It's pretty much a one click install now with most major e-commerce providers. It gives you plenty of anti-fraud settings, and is easy to find payments and see all transactions / attempted transactions

Cons

The overall UX design is pretty rough, it feels like it was designed 15 years ago and has never been updated. That's purely aesthetic though. Rates are decent, although it's hard to compete with some of hosted eCommerce single percentage rates for all cards.

Pros

Authorize.Net provides good, helpful API documentation. Its web-based virtual terminal is also easy to use.

Cons

I would give their support a grade of B. Fortunately, it is rarely needed. A few years back, there were some rough patches where the service was down or unreliable for brief periods. We have not had reliability problems for the last few years.

Pros

The easy to navigate menus are very intuitive and simple. You can easily find what you need quickly plus it has a QuickBooks download feature.

Cons

In the transaction statistics report there are no hyperlinks to expand the report data. This is a minor thing, you just need to go to the Reports, but it's a feature some other processors have.

Pros

We use authorize.net from our desktop pcs and in the field for our technicians. The administrator features are really good. Being able to make reports and authorize devices in a breeze. And for simple card entry it is pretty straightforward.

Cons

I wish there was a section that just was labeled "recent transactions" so you did not have to go through editing dates and menus. Also, it would be great to see emails of customers after your have sent the receipts.

Pros

The reporting is simple to use and doing voids or refunds is very straight forward. Documenting and printing receipts is also a great feature.

Cons

Credit card processing security is very strict. You only can do refunds that are 120 or less days old. Sometimes we have a need to go out further to refund a customer.

Pros

That it's super easy to use, and has been extremely reliable. When dealing with your customers money, thats of the upmost importance.

Cons

We have lots of fraud transactions, but we can't prevent that without implementing settings that would block a lot of legitimate transactions. Wish we could figure out something in the middle.

Pros

This program is great for our service techs in the field. It does not require the use of a card reader, although it is certainly supported. Our tech's can quickly run cards through the app without a lot of screens and hassle.

Cons

The program tends to have a lot of "timing out" issues and will appear logged in, but once you start processing the transaction it kicks you out.

Pros

We use Authorize.net as our main Credit Card processor and it always runs smoothly! We would definitely recommend it to anyone looking for a good processor.

Cons

We don't have any issues with it. It is very straightforward and easy to use. We've enjoyed our experience with it.

Pros

I have used Authorize.Net for about 2 years now and I have rarely ran into any problems. I love the clean format and it's easy to get the job done. I would recommend this product.

Cons

The interface of Authorize.Net hasn't changed in the 2 years I've used the software. So I'd say my only request to improve the software is add some cool new features every once in a while.

Pros

Timely processing and payment deposits. I also like that i can run a transaction manually very easily. It is also very easy to process refunds.

Cons

The challenge I always have with this software is that it is impossible to reconcile deposits to charges. There is not one good report that shows how fees are calculated.

Pros

It allows you to find transactions quickly. Love that you can keep track of declined transactions

Cons

I wish you could search for settled/unsettled transactions at the same time when searching with a card number

Pros

Works with most merchant processors. Offers both credit cards processing, as well as ACH (eCheck) payments processing. Variety of reports available.

Cons

Sometimes Authorize.net is down, this is rare, but when it happens you can't process your payments. They usually try to fix it fast.