User Reviews Overview
About Cin7 Omni
Cin7 Omni is a highly configurable inventory management and order management solution with built-in EDI and integrations to all the popular ecommerce platforms, marketplaces, and 3PLs. It's best-in-class for all combinations of...
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- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Cin7 has transformed our small business - We absolutely love Cin7.
Pros
Integrates all of our Sales Channels with our inventory management - streamlines our business - Customer Support is absolutely Outstanding.
Cin7 has transformed our small business and we could not be happier. Cin7 consolidates all of our sales channels; to include, 2 EDI sales channels. To have all sales channels integrated with inventory management in one application streamlined our business processes and reduced manual admin requirements. Truly, Cin7 is one of a few applications where technology actually reduces workload and frees up our small staff to focus on marketing, product development, and customer service.
The Cin7 customer support is OUTSTANDING. Our On-Boarding Account Manager was fantastic. The Support team made our transition to EDI smooth and they patiently trained us to automate our EDI processes. The telephone support provided is priceless. Knowing that we can reach out for help, around the clock, from an intelligent and caring "human" is absolutely essential for our small team of 8 employees. Each of us multitasks and manage many applications...we do NOT have time to be experts in any one application. We do NOT have time to read technical information, use forums, or play the back and forth never ending game of trouble tickets. With Cin7, we don't have too. We can simply pick up the phone and get help Immediately.
In the strongest term, we high Recommend Cin7 to anyone who is serious about running a successful eCommerce Business.
Cons
We did not have a way to import sales history from Stitchlabs...there might be a way..need to assess
Response from Cin7
Thank you for a Fantastic five star for Cin7. We are glad you liked Cin7 and our service. We will get in touch with you shortly about your query on importing sales history
- Used Daily for 2+ years
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Review Source
Cin7 Review
We started using both Xero & CIN7 in January 2014 and so far, both systems are working extremely well for us.
We have two business units. We roast and package coffee locally here in Australia as well as import a premium finished coffee product from Europe.
Cin7's ability to produce a customised system has allowed both business units to seamlessly integrate with Xero.
Our production module within Cin7 allows us to accurately record raw materials and WIP so as to correctly transfer our stock position into Xero. Additionally, the BOM module really supports our customised selling strategy by allowing us to take different products to make up a customer specific final package. There are numerous benefits of this module which include detailed packing slips to ensure accurate picking, summarised invoices so that the customer receives a neatly finished invoice and very importantly, accurate costings.
Cin7's foreign currency and freight allocation capabilities has also allowed our imported products to be accurately record in Xero.
On the front end, our B2B module built by Cin7 has resulted in efficient order taking that integrates into Xero with the push of the data transfer function. This is extremely efficient during the bank reconciliation process.
The main area for improvement revolve around Cin7's handling of gst free products.We had some teething problems on both the purchase and sales side of things as the majority of our products are gst free. However, by working closely with the Cin7 support team, we have been able to resolve this from both a recording of revenue/purchases and reporting perspective.
I would definitely (and already have) recommend Cin7. A cost effective and efficient customer and inventory management system.
Response from Cin7
Hi, thank you for the 4 star review! It's great to hear that Cin7 and Xero have been a great asset to your business! We look forward to the continued support and value you as a customer.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
review
Pros
Easy to use and obtain movement of a product with 1 click by checking the last 50 transactions. I wish there was a way to check more than 50 from the same feature, rather than running a report.
Cons
Product jobs often have problems being completed. Contacted support on numerous occasions but couldn't resolve. When a master code is build with SN and 10 serial numbers are entered, the production job often fails when completed and erases the serial numbers and the quantity being entered. Once clicked manually on the qty. box and have the SNs entered again, it always works. Components are in stock, but the production job module is having hard time completing from one attempt. Recent January 2023 update shows 50 last transactions in a different way, where now PO's show as "IN" and Sales Orders show as "OUT" while they havent been received, nor invoiced. Used to simply show "Open" and it was much clearer. Now everything is OUT or IN even if there's no movement.
Top Cin7 Omni Alternatives
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great To Use with Shopify
Pros
We can keep track of our inventory level at different locations and have that reflect on our Shopify system.
Cons
It's expensive and there are some things we still can't figure out with the backend, in terms of having Shopify read into Cin7. Currently, only Cin7 can read into Shopify.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
[SENSITIVE CONTENT] Is Awesome!
Inventory Management, Online and Retail System Management, Accounting Integration, Manufacturing and Production Management. I don't know if anyone has yet but we plan to test out and potentially use every feature that Cin7 has.
Pros
It is the one-stop shopping of e-commerce and inventory management, every feature we were looking for we found with Cin7. All of the agents we dealt with were great and [SENSITIVE CONTENT] has made the process very simple for us and he has a great personality.
Cons
There is a learning curve that makes sense due to how many features there are however Cin7 has an efficient and thorough onboarding process.
Alternatives Considered
UnleashedReasons for Choosing Cin7 Omni
It wasn't meeting our company's needs.Reasons for Switching to Cin7 Omni
They met every need we had.- Industry: Chemicals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Very user friendly
CIN7 makes managing my business far more efficient, allowing me to work more on my business instead of in it.
Pros
The most intuitive and user friendly software I've used yet. Integrates seamless with Xero & Shopify and reporting options are endless.
Cons
Doesn't always correctly allocate stock to completed orders.
- Industry: Luxury Goods & Jewelry
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Sheryl Lowe Review
Pros
Ease of use, ability to link to so many platforms, open API, inexpensive for what it is capable of,
Cons
User controls are too broad so hard to manage what people can or can't do, COGS/margins are confusing,
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best Inventory Management Package
When I joined our company they have issues in tracking orders, keeping copies of POs, order management, etc. When I recommended Cin7 to our [sensitive content hidden] and we implemented Cin7, he was impressed that all these issues were resolved.
Pros
Cin7 is easy to roll out and easy to train other users.
Cons
Nothing really. Cin7 resolved all the issues that we are having before and we also gained some unexpected benefits like the use of Google drive to keep record of customer POs.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Inventory Management Sorted!
Cin7 Omni has given us complete visibility of our stock position with almost real time updates. The simple integration with platforms like Amazon or shopify saved hours in manual updating and provide valuable insights through the cin 7 built in reports.
Pros
Slick solutions for our stock management across multiple locations with many locations using different sku codes for same item!Great integration with selling platforms.Realtime sales data and great reporting tools! Simple integration to our Xero accounting system
Cons
The learning curve is steep -but worthwhile! Budgetting and forecasting tools are basic and could be enhanced to give even more value
- Industry: Warehousing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Cin7 in a 3PL envionment
I think it is a feature rich tool but it is stuff in the past as have not seen anything new in Cin7 . Annoying how frequently and aggressively they increase their price, particular when they are not delivering anything new for it. Their support has really suffered, so a great tool as long as everything is working and youdon't need help.
Pros
Software is good and reasonably safe and stable and has good features once and boarded in familiarised it is reasonably easy to use
Cons
Cin7 has evolved very little since i started using it 4 years ago, The products has less errors and downtime but the support has got worse
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
High-Powered Tech for a Fraction of the Cost
We are so excited to finally be done with unbelievably inferior products! Every concern we had with our previous inventory management software has been solved with Cin7, and it has combined a few different programs we were paying for, so we're also saving money! Our implementation specialist [SENSITIVE CONTENT HIDDEN] was FANTASTIC; incredibly personable, very patient and helpful, and just delightful to talk to.
Pros
First of all, the price is impossible to beat for the amount of modules and capabilities Cin7 provides. Where they really shine is the understanding of how technically complicated their software is. They understand that it's not as intuitive as the more expensive options, and they make up for that difficulty by providing a dedicated implementation specialist to make sure the people using the software understand how to properly use it.
Cons
As mentioned in the Pros, it's not the most user-friendly software. They definitely help with the training (both with the implementation specialist and the Cin7 Academy), but there's definitely room for improvement on the UX side.
Reasons for Choosing Cin7 Omni
Quickbooks Commerce (fka TradeGecko) was a disaster from the start, but it was the only affordable option for our size at the time. When the employee who set up the store connections left the company and was thus Deactivated as a user, we ended up with a broken connection for just over a month. We had contacted Customer Service (which you can only do via email because they no longer provide a working phone number) immediately upon realizing orders weren't being imported, and it took them two weeks to even figure out WHAT happened since, according to the software, everything was fine. It took another two weeks for them to fix it and at that point our inventory counts were completely wrong. We had been considering a switch for months, and that incident made it a necessity.Switched From
QuickBooks eCommerceReasons for Switching to Cin7 Omni
Cost and capabilities.Response from Cin7
Hi Jordanna,
Wow! Thanks for your amazing review! We are so pleased to hear that Cin7 turned out to be the best option for you and your business needs.
We are thrilled to hear you had a great experience with Jean! We will ensure your review is passed on to her, she will be delighted! Thank you for being a Cin7 customer, Jordanna!
Warmest Regards,
Erin (Marketing Team)
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall good - relatively steep learning curve but manageable
We used excel spreadsheets to track orders from multiple sales channels (Shopify, email, phone, Instagram, messages etc). We manually entered every single Shopify invoice into Xero AND onto our spreadsheet.
We then manually entered every single tracking number onto our spreadsheet too AND into Shopify.
This was all fine when we had 1 or 2 employees and doing 100 or 200 sales per month.
Now at 1000+ sales per month and growing, we needed a way to automate this process. We looked at Cin7 and 2 other similar software for Inventory management and decided this was the best. We are paying extra to have this custom integrated into our 3PL warehouse so orders will be automatically sent for picking and tracking numbers etc will automatically flow back. Currently we're still a couple of weeks away from the integration being finalised so we are still manually bulk exporting orders to the warehouse. However all Shopify invoices are automatically imported into Cin7 and then flow into Xero.
My advice would be to dedicate 1 (if possible 2) people to the implementation. Do the training vidoes and then when you are ready to 'Go Live' make sure you have 2 or 3 days clear as you will need it to get up to speed and get comfortable.
Pros
To switch Cin7 on was relatively easy. Once we went live with it, it all works quite well, it's just a matter of learning how it differs to the software we used previously.
Support when going live is good, i had pages of questions over several days, all of which have been answered.
Cons
There are still manual processes required when it comes to Xero however the time savings and automation are obivous.
Reasons for Switching to Cin7 Omni
I felt Cin7 had better sales and support processes and was a more 'comprehensive' package. Plus their 3PL integration is custom made for you (at a cost of course).Response from Cin7
Hi IIiano,
Thank you for your review! We are thrilled to know our software and support have met your business expectations. Thank you for being a Cin7 customer!
Sincerely,
Erin (Marketing Team)
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Decent software Terrible support and service.
Trying to move our inventory management system to a cloud based one and one that links directly with Xero accounting software.
'Onboarding' process was not finished during the time line that Cin7 dedicated to onboarding. Once this deadline elapsed we've been drowning in bugs that we can't get help with. Usual response is 'we're sorry - someone will get back to you in 48 hours.' no one does then we have to keep chasing them for weeks...
Pros
Powerful reporting functionality. Cloud based so good access.
Cons
Support. We have a bug list a mile long and we can't get anyone from Cin7 to respond. I'm actually reviewing here in the hope that having it in public will prompt Cin7 into getting back to us. We switched to their inventory management system but trying to get help to make the program work to the requirements of our business has been a nightmare. Unless this suits your needs perfectly straight-out-of-the-box I recommend you look elsewhere.
Reasons for Choosing Cin7 Omni
need to integrate with Xero accounting software.Switched From
MYOB BusinessReasons for Switching to Cin7 Omni
It appeared to have better method of dealing with our specific taxation requirements. Ironically we were heavily influenced in the decision by the dedicated onboarding process which has turned into our biggest issue.Response from Cin7
Hi Lachlan,
Thank you for your feedback. It looks like our team escalated your account to senior customer service representatives early last week. We apologize for your frustration and thank you for your patience. Our representatives will continue to work with you to resolve these issues.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Bugs & no support
I was very patient. We spent almost 2 months getting ready to go live. Paid them upfront. The day we went live our "pre-live" manager disappeared, post-live support is not there. They couldn't fix even one out of 3 failing connections. Nothing works, we're doing all the inventory on paper now.
Pros
It has most of the features we need for our business. Integrations with all marketplaces we use and shipstation.
Cons
3 out of 4 integrations failing. Basic functionality like order status updates when shipped via Shipstation fails. Wrong inventory pulled when items sold on marketplaces. Cin7 support admitted connection bugs but couldn't fix them for over 45 days now.
Reasons for Choosing Cin7 Omni
Needed more integrations which inFlow don't have. As a warehouse management solution inFlow was perfect, now I understand it.Switched From
inFlow InventoryReasons for Switching to Cin7 Omni
Seemed like a good functionality/price combination. They've made a great presentation showing all the functionality we need. They forgot to mention that most of the functionality will be failing and when carrot sold, pulling beet worm inventory, even when mapping shows the right link from carrot to a carrot. I wish someone would post this kind of review before I made a choice.Response from Cin7
Hello Artem,
We're sorry to learn of the difficulty you've experienced resolving issues with our platform. With our recent change in leadership, we're making it a top priority to earn the confidence of all our customers. We know there's room for improvement, and we thank you for the patience you've shown so far. We will reach out to you directly to help resolve your issues.
Sincerely,
The Cin7 Team
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Geting on board with Cin7
The platform is clearly laid out and fairly easy to navigate. The move to the new Cin7 system has meant a mass migration of a lot of information but has been surprisingly easy to ensure all our stock is reflected and priced correctly in the new platform. The help feature and Cin7 academy have proved invaluable in filling any knowledge gaps, and we have received great assistance in ironing out any issues from the customer support given.
Pros
The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact [SENSITIVE CONTENT]
has been most helpful.
Cons
Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had.
Reasons for Choosing Cin7 Omni
The Quickbooks product was finishing and ending business in Australia from July 10, 2022, so this is the reason we have switched to another platform before the end of the financial year.Switched From
QuickBooks Desktop ProReasons for Switching to Cin7 Omni
CIN7 looked to provide the best support to transition from one system to another and level of customer support throughout. Platform looked simple to navigate.- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Cin7 great for managing product margins and inventory
We found their onboarding process really useful and having a post-implementation consultant has been really valuable.
Pros
We went live with both Xero and Cin7 in April this year. We've loving the insights we are now getting on product margins, the full visibility of our inventory in multiple locations and the integrations with Amazon and Shopify. We still have more work to do to implement all the features of the system but we have a plan to work with the Cin7 team on this.
Cons
We did find the EDI process quite challenging as each one needs to be customised for the legacy grocery systems - the limitations of this process could have been made more clear at the start.
Reasons for Choosing Cin7 Omni
No visibility of off shore inventory, no integrations with ecommerce, out of date, not fit for purposeSwitched From
Reckon OneReasons for Switching to Cin7 Omni
Local support, lower cost and API integrations with ecommerceResponse from Cin7
Hi Rose-Anne,
Thank you for your review. We are happy to know that you found value in our software system and that our support team was able to help in onboarding and post-implementation processes.
We will share your feedback with the product team as we are always looking for improvements.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Maxlight Cin7 Integration
Cin7 meets the needs of our Business, we have used this platform across 5 different businesses.
Our knowledge will continue to grow on how to best operate Cin7.
We signed up for premium support to assist with API integration for another part of the business group which was very successful
Pros
As a project based business we have found Cin7 simple to setup and run while providing us the tools to manage the business, it has direct integration with Xero our accounting software. We can track and import product, warehouse locally and remotely, control purchase orders, sales order and invoices.
We also use Cin7 to assist with local manufacturing , production jobs are key to this, we can also buy components overseas and ship to and overseas manufacturer and control all components and roll up landed costs
Cons
Some of Cin7 warehouse functions are not as sophisticated as other software, namely cycle counting and and total location bin transfers.( only be component)
Also a planning and scheduling module would be a welcome addition.
We have had problems with the imbedded exchange rates on purchase orders causing stock valuation errors
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Poor Service - Inflated Pricing - Over promise and under deliver
In summary, the product does work in a very clunky way, but CIN7 will gouge you from a price perspective, and their support is less than supportive.
Pros
It does work in a very clunky sort of way. The interface is very basic. In hindsight wrong decision to go with CIN7
Cons
1) Pricing. The double the price each year. Initially $x price and that was it. Next year they doubled, this year they doubled it again. They say they base it upon the revenue we put through the system. That was never part of the original agreement
2) Support . Unless you pay for premium support they will not take your phone call, to log a support call. It all has to be done via email. If you are lucky they might get back to you in 24hrs with and answer. more likely 48, or 72hrs.
3) Product Releases. The ywill make changes to the production system on the fly with out testing, and release to it customers with out telling them. When we log a call saying a particular function "isnt working" , their response "oops sorry about that we will get our developers to fix that."
4) CIN7 made a big song and dance about a release of a new QBO (Quickbooks online) module, only for it to be delay, delay and delayed again.
Response from Cin7
We are very sorry to hear your feedback and would love to work with you to address your concerns.
1) Pricing is definitely something that will vary from customer to customer due to the number of variables such as users, connections etc. We are happy to discuss your pricing over a phone call to clarify any questions you may have.
2) For any critical issues that you are facing, we are always here to help resolve over a phone call - irrelevant of your support level as we understand the business impact of critical issues on your business. However, it is an industry standard practice to charge an additional fee for phone support relating to non- critical issues. Also, we conducted an internal investigation of your support tickets and find that they have been within our agreed SLA. In saying that, we would love to hear from you if there are any we may have missed.
3) We always follow a rigorous process of testing and second testing items before making any release. However, given the nature of software, there will be instances where a release may have unintended consequences. However, we are always committed to resolving the issues ASAP and establish security measures to ensure this doesn't occur again and mitigate the risk going forward.
4) Again, as stated above, we may delay a release if we have found bugs in the testing process to ensure issues raised in point 3 (releases that have unintended consequences) does not occur.
We are always committed to providing a positive experience for our customers. As mentioned above, one of our senior staff members will be in touch with you to answer any of your additional questions/concerns to help
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great software with a lot of potentials , terrible set up & support
I truly want to love the software but it is still a fairly-new developing software. Their built-in EDI integration is very questionable as it depends on who was assigned to do your set up. I would not recommend Cin7 to a moderated or complex business setting.
Pros
API integration with Ecommerce shopping cart such as Shopify & Esty is great and seamlessly. Customized report is a powerful tool and Cin7 came with many great functionalities for a light ERP system. My second onboarding specialist, [SENSITIVE CONTENT], is amazing, always responsive and willing to help. My 3PL integration engineer, [SENSITIVE CONTENT], is wonderful. He has been the rockstar who not only helped us with building our integrations, but also help resolve many issues that other people created and/or cannot help!
Cons
There were many hiccups started with our sale person who messed up our monthly bill and did not even get our Company Name correct! Other problems such as Cin7 does not work with multiple tracking # in one order, BOM components does not get shipped with BOM parents, etc. I had to continuously chase and escalate different work arounds with their team to get things moving.
The biggest challenge for us is until now, 3 months after going live, we kept find out more and more issues with the EDI files that was built initially. Some issues was addressed thanks to [SENSITIVE CONTENT]. Others were extremely hard to resolve due to the fact that " the issue was not raised during implementation". After numerous email exchanges, instead of recode/ remap data on our EDI file, they told me to edit data on each order manually and went MIA.
Due to many coding & mapping mistakes with the initial EDI setup that was not address until live. We had to re-process many EDI error files which caused our EDI processing bill from trading partner increased another $2,000.
As I am writing this review with many built-up frustration, we have not been paid by our vendors since Cin7 started due to the EDI invoice files error and their customer support team has not resolved this.
Alternatives Considered
NetSuiteReasons for Choosing Cin7 Omni
Great Inventory Management Module- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Full of bugs with appalling customer service
The platform is full of bugs
The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading.
Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration!
We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800.....
Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault!
I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform.
Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away.
Pros
Integration with our e-commerce stores.
Integration with our 3PL.
Cons
Features full of bugs.
Constant stock syncing errors.
Poor on-boarding.
Appalling support.
Alternatives Considered
QuickBooks eCommerceSwitched From
MYOB Advanced BusinessResponse from Cin7
Thank you for your feedback, Glenn. Our aim is to continuously improve our services, so we appreciate the time you took to share with us your experience. While our records show that we have been in contact with you to resolve your issues, we regret that we have been unable to satisfy your specific workflow requirements. We still believe there is an opportunity for us to work together and to ensure the platform works for your business. Please contact customer support if you wish to discuss this further.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Terrible Custumer Support
Pros
The software has great functionality and streamlines many aspects of the business. They have put lots of work into the bugs but their documentation is often outdated. It is effective for handling ecommerce sales but lacks on the pick-n-pack system.
Cons
The customer support is terrible! If you want to chat or talk to anyone they try to enroll you onto "premium support" for almost $3000 - $5000 per year. Standard support takes over 1 week to get back to you.
Additionally, the on-boarding team has no experience with accounting or the financial setup. More often than ever they tell you they will consult with one of their teams and make you waste time until the on-boarding is over and you have to pay for premium support.
I would recommend it but note, you will spend a lot of time trying to set it up correctly. Be prepared to allocate additional time reconciling inventory if you use shipstation (does not integrate well).
Reasons for Switching to Cin7 Omni
I was promised more than reality.Response from Cin7
Hi Elioth,
Thank you for sharing your feedback, which has been shared with the team. While we're glad you're finding our software useful and would recommend it, we regret that your customer service experience with us hasn't been more positive. We care deeply about all of our customers and will work to improve our services going forward.
- Used Daily for 6-12 months
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Review Source
WARNING: Outdated, Slow, Terrible... but with lots of integrations
None. regrettably, this product cost me significantly in time and money. It was a significant drain on my business.
Pros
This software integrates with the greatest number of marketplaces and also integrates with 3pl providers
Cons
To put it succinctly:
1- sales rep did not provide all the info I needed:
- onboarding fee, is a robbery when compared to superior alternatives (tradegecko, unleashed) which are free
- what data would be required and in what format, ie a simple data template. in fact the sales rep told me not to worry about my data as the cin7 onboarding team would help me get the data into the correct format - this didn't happen as they repeatedly changed the format that the flat files would be required to be uploaded in. Also, my fault but I didn't insist on a list of what data was required so I hadn't consolidated my data sources.
- Rep insisted that I sign up quickly to avoid any delays in onboarding - this cost me in unusable subscription fees.
2- onboarding was a nightmare and was still incomplete by the time I canceled the service.
- onboarding team kept changing their mind about data.
- cin7 is slow and unintuitive so you need an expert to set it up
3- platform is poor:
- it looks cheaply designed (aesthetics is important when you are using something hours everyday)
- this could be forgiven if it performed great - it doesn't!
- it is slow, outdated, unintuitive,
- the b2b platform is barely functional - it looks like something designed in 2001 and is unable to be integrated with third party analytics tools.
3- customer service is non-existent, promise of callbacks that never occurred, emails not answered.
there are so many better alternatives. Beware!
Response from Cin7
Dear Customer, thank you for your feedback. I was disappointed to read that you did not have a pleasant Cin7 experience and can assure you I will be personally investigating the matter, and am discuss happy to discuss how we can make good or transition you to an alternative software solution. Can you please provide us your details so we can contact you or contact us on +64 (9) 889 7150 Extension 222
- Used Daily for 2+ years
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Review Source
"BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S
"BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S
This is a review based on using Cin7 for apparel/fashion based products. I had been looking for a replacement for a highly developed in house software system and had not been able to find anything that could handle style/colour and sizes involved with apparel or for that matter most fashion products. My first evaluation gave me a glimpse of an extremely versatile piece of software but because of my attachment and familiarity to our existing system could not see the benefits of what Cin7 had to offer.
After 6 months I discovered Cin7 was available as a monthly subscription that represented excellent value for what was on offer so decided to have another look at it with a more open mind. WOW. What I discovered was an extremely well developed and powerful program that had a lot to offer anyone in the fashion business or for that matter any business. It also developed enough to accommodate the growth of your business up to a larger scale.
From the apparel perspective we not only manufacture but also have retail which most software systems struggle to deal with. Cin7 manages this very well.
I have only scratched the surface of the program and based on my initial use of Cin7 can only say how much I underestimated its capabilities.
The support to date has been excellent especially with getting set up.
The user interface once you have learnt the basics is very easy to get to grips with as there is a pattern that follows through on most of the main templates that are used.
Based on my experience with Cin7 I would recommend getting some initial training to gain a better understanding of what the system can do for you because setting it up in the beginning to meet your requirements will reward you with a software package that will help getting your team on board as well as provide you with a valuable reporting system.
Another benefit is because it is cloud based you can utilise it from anywhere you have an internet connection which has allowed me to operate from anywhere I happen to be.
My background is 40 years in the clothing industry both as a manufacturing wholesaler and a retailer with 20 years of developing a bespoke software system for our business."
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
CIN7 for Wholesale
Cin7 has been great overall with our company. Their team leaders make sure that we are well taken care of and when we require a hand, they are there to help us find a quick and efficient solution.
Pros
Cin7's greatest capability is its ease of use. From the start, our employees are able to have a strong grasp of the system.
Cons
Communication. We use cin7 for all of our business operations. From warehouse management, delivery scheduling, all the way to backend sales. Cin7 must implement a way for its users to communicate and plan activities better.
Response from Cin7
Hi Andres,
Thank you so much for sharing your thoughts on Cin7! I'm pleased to hear you and your employees have been able to navigate the software efficiently. It's awesome to hear Cin7 has met your business needs and that you've had great support.
In terms of your feedback, we will ensure to pass it on! We appreciate your feedback as it helps us to improve for you and other customers! Thank you for being a Cin7 customer, Andres!
Warmest Regards,
Erin (Marketing Team)
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Comprehensive software package and easy to use.
I wathe new version was very poor and extremely clunky to use. I spent over a year testing other 'Market Leading' software packages all of which failed in some key aspects and then a customer reccomended Cin7. That was over 5 years ago and in that time the company has expanded from 3 staff to 25 staff and i absolutely believe that Cin7 has been a key factor in that success.
Pros
It does everything we need and everytime we think 'wish we could do this' we check the support Videos or speak to the superb 24 hour support and then we find that we can do what we want. Links seemlessly to other software packages like Xero and Shopify etc.
All my 25 staff from the 66 year old to the 18 year old find it so very easy to use and on the job training saves us £1000s in lost time.
Cons
I would like to be able to either produce bespoke reports or pay a consultant to produce these reports. ie a Price List. Also i think you should be able to restrict staff from having acess to certain information.
