EMDECS Reviews

Pros

All of the tracking features are amazing! From cost, to maintenance history, to repairs, this software makes it very easy rather than our old paper system.

Cons

The overall performance could be upgraded but from what I have been told, this is currently in the works.

Pros

The features that benefit us the most are the PM and work order related activities and then the reporting on the backside. We are currently integrating with Spireon and once complete this will be a big benefit in mileage documentation and retention for tax reporting.

Cons

The cost of the software is expensive but we believed that because of all the features and being customizable it will benefit us within our current workforce. We have a very diverse workforce and the software is able to meet our needs for our employees.

Alternatives Considered

RTA

Reasons for Choosing EMDECS

Ease of use and being able to customize.

Reasons for Switching to EMDECS

Ease of use and the ability to customize. The follow up and people part of getting something new meant a lot to us. The team at Emdecs went the extra mile to help us in making a decision and showing all parts of the software.

Pros

The service board, time sheet for mechanics, and complete RO are what we use most and work awesome for us.

Cons

PartsWe still have troubles with printing of labels . There are so many tabs to go into when pulling up a part number. It was so much easier and user friendly with the old system, Connect. Receiving parts, doing physical counts, printing labels, and adjusting inventory are still done in the old system.

Pros

I LOVE THE EASE OF SETTING UP PROGRAMS, THE SEVERAL DIFFERENT WAYS OF CROSS REFERENCING SERVICE, PARTS OF FINANCIAL SYSTEMS. IN THE 9 YEARS THEY HAVE MADE IMPROVEMENTS WHICH HAS HELPED

Cons

THE INABILITY FOR THE MANAGER OR ADMINISTRATOR TO MAKE DECISIONS CONCERNING THE PROGRAM . FOR INSTANCE YOU CAN DELETE A WORK ORDER INVOICE BUT IF YOU RECEIVE A PART WITH THE WRONG INVOICE NUMBER YOU CANNOT GO BACK AND DELETE THE INVOICE AND RE DO IT. i WAS TOLD BY THE HELP DESK THAT I WOULD MESS UP THE INVENTORY. WELL I THINK THAT THE SITE MANAGER SHOULD BE SMART ENOUGH TO DO AN INVENTORY ADJUSTMENT. AFTE R RE-DOING THE INVOICE. BY NOT BEING ABLE TO DO THIS REQUIRES A LOT OF LEG WORK TO THE MAIN OFFICE AND THE INTEGRATION WILL BE WRONG SO YOU HAVE TO WRITE A LETTER EXPLAINING WHAT YOU DID WRONG AND THEN THEY HAVE TO DELETE AND MANUALLY RE-ENTER ON THERE SIDE. tHE INABILITY TO CLEAN OUT OLD INFORMATION ON THE SRT GUIDE. THE INSTRUCTIONS FOR SETTING THIS UP IS VERY VAGUE SO MISTAKES WERE MADE IN THE BEGINNING WHICH MADE IT MISERABLE FOR SETTING UP FUTURE SRT GUIDES. IT HELPED A LOT WHEN YOU ALLOWED US TO INACTIVATE THE OLD ONES BUT WHEN SETTING UP A NEW ONE YOU HAVE TO BE SO CAREFUL NOT TO REUSE CERTAIN WORDS. THE TUTORIALS ARE GOOD FOR ANYTHING BASIC BUT ANYTHING THAT IS MORE COMPLEX THEY MAKE MINOR MENTION OF THE THINGS YOU NEED TO KNOW AND MOST OF THE HELP DESK ARE NOT MUCH HELP. SOME OF YOUR AGENTS ARE VERY GOOD BUT SOME ARE OF NO HELP AT ALL.. ONE TIME YOU CALLED HERE ASKING ON HOW TO IMPROVE THE SYSTEM BUT I WAS RIGHT IN THE MIDDLE OF EVERYTHING AND WAS HARD TO THINK OF ANYTHING. WITH A LITTLE WARNING OR SOME ADDRESS WHERE WE COULD SEND OUR CONCERNS AS THEY COME UP WOULD BE EXTREMELY HELPFUL . THERE ARE A LOT OF THINGS IN INVENTORY MANAGEMENT THAT COULD BE IMPROVED ON.

Pros

This system is easy to use, so many features to make a shop run smoothly. inventory seems to work very well. tech software is such a big help allowing techs to use, clock in and out of jobs, add comments, add parts, job lines, without enough control to really mess up the paperwork. tech support is fantastic. call back time is usually within minutes and updates are emailed regularly until issue is resolved. when we looking for new program this just seemed to fit all criteria. set up for a repair shop or fleet maintenance it has most all features you could want. appreciate that operators of system can not easily change information once entered and always a record of changes. can not delete workorders or invoices without trail

Cons

reports are not always accurate and sometimes difficult to find which one you actually want. core on hand values are not correct. looking up past work history can be more difficult than other programs

Pros

We needed a product that integrated with our transportation management software. EMDECS met that requirement for us. We really like that employees need to be logged into a job. It helps us track their productivity better than previous software packages. The fact that its browser based puts less pressure on our own internal IT resources so they can focus on other things. The service board allows for better planning in the shop for the daily activities. Does what we need it to do. Some reports are very detailed. Support requests are promptly responded to and addressed.

Cons

Integration with our transportation management software was very painful and time consuming. Cost us a lot of time during tax season when we didn't have time to spare. A lot of reports can't be exported to excel or have limitations on what they report on. For example, you can only report turnover on the top 100 parts. Default settings on the customer can override amounts on invoices and you can charge incorrect amounts if you're not paying attention. The server speed is slow. Physical inventory interface can be very slow to input data and cumbersome. Has a higher learning curve than previous software packages we've used.

Pros

How we have been able to insert the uniqueness of our inustry / business / process into the EMDECS system.

Cons

Nothing to report. We are very satisfied.

Pros

Inventory Once you learn the system its easy to navigate

Cons

Not being able to go in a report and print information by click on an amount

Pros

It has ease of access, good customer support, friendly interface.

Cons

System is crashing down often and almost all updates are followed by more issues than before.

Pros

Ease of use, reliability, attention to detail, customer support is amazing if any issues

Cons

no identifiable glaring weaknesses noted

Pros

Overall a great fleet management app. Main purpose for me is vehicle history of repairs, parts, dates etc....available at your finger tips. Works well with our requirements for DVSA ER, however, i do believe we are the only ER operator who uses Emdecs, it does make me wonder why? I have never looked at other products available but i have had no reason too. You work with the tools you have and more than happy to continue with Emdecs. Support team are very responsive and helpful when needed which is very key.

Cons

Emdecs are an DVSA ER approved service. Attention to Driver reporting defects is much needed going forward with ER KPIs (M4) Unable to use this function comfortably on our Drivers PDAs.

Pros

Emdecs system supports our business operation daily, we have tried other systems but EMDECS is definitely the best out there.

Cons

Nothing, I can honestly say there’s isn’t any negatives

Pros

Paperless, DOT schedules are in real time. Intergration with McLeod Loadmaster

Cons

the least thing I dislike about it. I really don't have one.

Pros

To have a complete Inventory and the ability to track our units.

Cons

We are still transitioning from old program.

Pros

It seems to be on its way to being a high quality program, but its not there yet and service outages are an all to common occourance

Cons

Transitioning from paper/spreadsheet has been horrific, customer service is nice and they do what they can, but they are kind of clueless, it seems like they weren't given any training and are expected to learn it all on the job, from an outside point of view anyway

Pros

This system goes down so often, you never know when you’re not going to be able to access your information.

Cons

Very difficult to use. Not QuickBooks compatible as they will tell you it is.
Their system goes down constantly once for three days with no access to any of our information

Pros

The software is flexible enough to be used in ways other than intended, which allows us to track our work the way we want to

Cons

job scheduling has a few flaws where multiple jobs are booked for the same asset

Pros

Il modo semplice facile e veloce di gestire il proprio magazzino.

Cons

Non ho ancora provato l’assistenza clienti e spero sia altrettanto facile contattarla.