User Reviews Overview
About Marketing 360
Marketing 360 is a cloud-based marketing platform suited for entrepreneurs as well as small and midsize businesses. This solution allows organizations to run social media advertising campaigns, conduct search engine optimization...
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- Industry: Internet
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
The finest marketing strategy is Marketing 360.
Bringing in a slew of new customers. Depending on the year, Marketing 360 can bring in an additional million or more for our businesses. They are the only marketing firm I've worked with that truly understands search engine optimization and Google AdWords, and we've collaborated on a number of website builds together. They have excellent problem-solving skills and consistently look out for my best interests.
Pros
I had a lot on my plate, including the challenge of starting a new business and the subsequent hunt for the ideal marketing team. Then, I was sent to Marketing 360, where I was taught a wide variety of topics about which I had previously been woefully uninformed. My confidence in the competence of the company has been bolstered by the onboarding procedure. I enjoy working here because of the positive business culture that is conveyed by every member of the team, the expertise available to assist me in setting up my marketing, and the additional software tools provided to aid in my time management.
Cons
They are not always content or design specialists in our field, so we need to work together to meet their needs. It's natural to assume that. While I like that there is internal promotion, I dislike having to switch to a new rep whenever my current one moves up the ranks. The 360 dashboard may use some user interface improvements.
Response from Madwire
Matthew,
Thank you for taking the time to share your experience with Marketing 360. We are thrilled to hear that your experience with Marketing 360 has been positive and has provided you with valuable knowledge and support for your new business. Your kind words about our onboarding procedure and the competence of our team mean a lot to us. We will continue to work hard to ensure that our clients receive the best possible service. Thank you for choosing Marketing 360 and for this thoughtful review.
- Industry: Libraries
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Marketing 360: All-in-One Campaign Hub
The utility of the Marketing 360 software has been to make our campaign management much more efficient. That integrated tools allow to work several channels from one program has positively influenced the promotion performance of my team and the overall consistency of the campaigns. The reporting features are quite useful; however, there is a bit of a learning curve when it comes to exploring all available options in the data analysis.
Pros
Coupled with marketing automation, they fall under the category of integrated CRM. An AI tool used in the generation of advertising headlines and copy for social media accounts.
Cons
The email marketing module lacks more levels of segmentation as compared to the other modules offered. The landing page builder is rather more simple and less graphic compared to other specific pages, builder programs. Integration with other tools would also deem it even more suitable for use since there are many tools that are complementary to video encoding.
Response from Madwire
Thank you for your review, Gisel! We are glad to hear that the tools within Marketing 360 have positively impacted your team's performance.
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Don't Trust Them
Overall do not trust this company. You can say they don't know what they are doing when it comes to ads. They screwed me over on their sales pitch and nothing they said they would do to my website was carried over into their work. Plugins were deactivated and deleted from my website when we were done.
Pros
Prior to signing up with this company their sales team was contacting me almost everyday with their pressure sales tactics. "What's taking you so long to finish what you're doing with your website". So many statements like that which then lead them to say they could do what was needed. Which they didn't. There wasn't one good thing about this company. Ads were late, not promoted, graphic design was poor quality and no imagination.
Cons
We planned on launching the first ads campaign on Black Friday and they missed the launch. Their excuse was they were snowboarding. They didn't think it was a big deal and brushed it off.
I signed up with them because their sales department said they could help me with my website. I needed video integration, stats and a email pop up. They were confident prior to signing their contract that they could do it until after I paid them.
Prior to signing their contract I ran my own ads for 3 weeks on Google and I brought 30,000 visitors to my website with a average stay of 5 minutes. In their 4.5 months of ads they brought a total of 3,500 visitors with a average stay of .5 seconds.
Nothing they said in the beginning was carried over into their advertising strategies.
Zero remarketing was done the majority of the money spent was on Facebook. When you sign up with them you basically pay for someone to take a image off Google and add caption to it. That is all they did.
When I was done with their advertising I had a lot of plugins (wordpess) deactivated prior to them leaving my website. They were also following random people on Instagram.
Response from Madwire
Hi Tyler, Thank you for providing your feedback. It disappoints us you feel this way and would like to address your concerns. We developed a marketing game plan for one of your two businesses, and we trusted the information you gave us was up-front and correct. Just before signing on, you made the decision to change which business you would be bringing on board with us but chose to utilize a marketing strategy developed for your other business. The planned Black Friday campaign was, in fact, ready to launch, pending your final approval. We made multiple attempts to reach you for final approval well in advance of Black Friday. However, you weren't able to respond to us until the Monday following Black Friday. It also seems that either your analytics are off, or you misrepresented your previous marketing strategy to our team. 30,000 visitors in three weeks via Google ads would indicate you spent more on ads in two days, before hiring us, than what you invested into your ads over the course of our four month (not 2+years) relationship. We agree that trust is important in a partnership, and we'd likely agree it must go both ways. We work hard for our clients. We're sure you do as well. We wish you the best moving forward.
Top Marketing 360 Alternatives
- Industry: Legal Services
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
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Review Source
Suggestions
Well i would personal say the platform itself is amazing
Pros
Its a realiable marketing agent, and i person values the feedback
Cons
Marketing strategies between different countries all around the world
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Great Results from an Incredible Team
Marketing 360 has been great. I was fortunate to be partnered up with [SENSITIVE CONTENT] and his team. We have been able to achieve more in the few months I've worked with him than I was able to on my own over the past several years. He is responsive, awesome to work with, takes my suggestions and ideas, and is able to stay with me and the goals I have.
Pros
The software is fairly simple to use. I have used different CRMs, payment processors, and website tools in the past. This software is right on par (if not more advanced) than the others. It is incredibly easy to use! The built-in automation, payment processor, and nurture tools are incredible.
Cons
The only part of the software that I think could be improved upon would be the social media tools. This could be (mostly) because I haven't used them a whole lot. I find it is almost easier to jump in and post on the different social media accounts myself.
Reasons for Choosing Marketing 360
An all-In-One platform that also had amazing customer service behind it.Reasons for Switching to Marketing 360
The customer service. After the initial meeting, I was a little worried about getting the biggest bang for my buck. I did my research and thought that I would give it a go. I trusted my gut and put some faith into [SENSITIVE CONTENT]., his team, and Marketing 360. So far...I feel that I made the right decision.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
The CRM soft ware is not difficult to understand. For me it's about TIME BLOCKING ....
I enjoy my team [SENSITIVE CONTENT]. The entire experience from start until now has been professional. I like having the support. Speaking weekly is invaluable.
Pros
The CRM soft ware is not difficult to understand. For me it's about TIME BLOCKING and actually taking the time to learn and push buttons. It's kind of like having a new cell phone. You learn new features along the way. I liked that everything is at your finger tips
Cons
Maybe it was me. Maybe it was system interface errors. Not often but sometimes languages simply were not communicating. That's when you walk away and go have Margaritas. This happens in every situation where Tech is involved. Nothing to be concerned about .
Response from Madwire
Hi, Coach Kenya. So glad to hear you've enjoyed working with our team. Please let us know if there's ever anything specific in the platform that is giving you errors or putting you into a margarita-induced state. Our tech team definitely wants to know about that stuff so we can address them. We're looking forward to working with you for years to come!
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Christopher Kokelea
Good
Pros
The different website template, the fast payment processing and multi account management.
Cons
The price of the plans were a little bit high for my budget.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
GREAT CUSTOMER SERVICE
THEY ARE PHENOMENAL, AND WE WILL CONTINUE DOING BUSINESS WITH THEM!
Pros
We've used 360 Marketing for a while now, and they do a great job!
I'm writing this review because we are impressed with their customer service. I called in with an issue right at their closing time because of a problem with an ex-employee whose email was still listed on our site. [sensitive content hidden] was amazing! Even though it was Friday at % p.m., he still took the time to assist me in removing the ex-employee. GREAT TEAM.
ELITE EXTERIORS ROOFING & RESTORATION
Cons
LOVE EVERYTHING ABOUT THEM. I'VE NEVER CALLED IN AND THEM NOT DO EVERYTHING TO ANSWER MY QUESTIONS
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Marketing 360
Overall I'll say they have a good rating,streamlined bussines and very good to work with.
Pros
Very good support team and it's track performance across multiple channels.
Cons
Priceing a bit steep especially for the small business.
Response from Madwire
Thank you for your review, Jaco! We are glad to hear that you have found our team to be good to work with. We look forward to our continued partership!
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Supportive and dependable.
It's smooth, reliable and dependable. It's a supportive soft ware that is suitable for business.
Pros
The fact that it helps small business owners in running their business smooth and easy
Cons
It's easy for business and helps in CRM.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Small Business Owners and SAHMs stay away, This is NOT your answer
They were horrible to work with. They neglected my account and almost never reached out to me, they only responded when I was wondering what they were doing with my money and when I complained about not seeing anything happen. They nickel and dime you for every little thing on your website, all set up costs thousands and takes MONTHS or longer to be up and running. They switched my contact and account manager several times, many new ones blaming the previous one for the fact that I had nothing to show for the thousands of dollars I had invested. If you try to cancel they have a rule that you have to give them so much notice and they will still charge you for 30 or 60 days.
They ran a few ads that got me NO leads, it felt like they didn't know anything about key word research or running ads. They charge you a ton saying they are setting up SEO stuff on your site but I never saw any leads. Everything about them just felt like a huge waste of money and time and energy and it was all SO FRUSTRATING.
Pros
It seemed all inclusive. They were willing to help you try and figure it out.
Cons
There was WAY more features than I needed. I didn't need 1/10th of them when I started, but it doesn't matter, you still pay their full flat rate fee even if you don't use much of it. Even if you don't use ANY of it, they still charge you that fee which is steep for SAHMs.
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The platform is great. but the people are better
I've been with Marketing 360 over two years now. From day one the level of service I received from every person I worked with was exceptional. I've referred at least 10 other businesses owners I know to Marketing 360 and they're all extremely happy as well. Pretty much, anybody business owner I talk to I tell about how amazing Marketing 360 is. I can't image running my business at this point without Marketing 360. I love the fact that through one company I have everything I need. I literally don't use any other tools to run my business except for Quickbooks for my accounting and Google Apps for my email and online documents, etc.. So if you are looking for a powerful software platform to build your business on I think you'll find Marketing 360 is hard to beat. But the real difference maker is the people. Having dedicated specialists do everything for you is such a huge value. I basically have my own marketing team without the cost by working with Marketing 360. I can't express enough how powerful that has been for me. My final advice is to be patient. The marketing works really well, but it takes time. The results I'm getting now (2 years later) are 4-5 times better than the results I got inside the first 6 months even though my advertising budget is roughly the same as it was then. But my ads are better now, my rankings on Google are higher, my social media presence is better and more. So be patient and commit long-term.
Pros
The best part about Marketing 360, at least for me, is that fact that they do everything for you. My Marketing Executive is amazing. Whenever I need something done or have a question, I just give him a quick call or shoot him a quick text and he knocks it out. Candice, my CRM expert is so awesome. She has taken so much time to walk me and my team through how to use the CRM and set it up so it works perfectly for our business. The CRM has been a game-changer for us. I have worked with so many incredible people at Marketing 360 it's hard to remember them all. But everyone is friendly, knowledgeable and a joy to work with. As far as products & services go, the Marketing 360 platform has it all. They designed and manage my website, which I love. The website took about 2 and a half weeks to design and get live. It took about a week to get the initial website designed and built, we then went back and forth 2-3 times on revisions until I approved it to go live. My project manager called me every 2-3 days to give me an update which was great. Once the website was live, marketing executive took over and started all the marketing campaigns. I gave him some guidance, but for the most part, he took the lead and wrote and designed all our ads for Google and social media, etc. It was pretty hands off for me which was great. The ads started to drive traffic and leads about 4-5 days after the website was live! From there I really started to heavily use the CRM and love it!
Cons
The Marketing 360 platform does it all (website, crm, email, text message marketing, google ads, social ads, etc...) which can be intimidating to setup and learn! The good news is, Marketing 360 has dedicated people assigned to your account which setup everything for you, answer your questions, provide training, etc.. Without their help, I'm not sure I'd have the time or skill to do it all myself. So it's great that they offer that at no additional cost. My CRM expert must have spent countless hours working on my account and it was all included free! Very thankful. The reason I signed up with Marketing 360 was the fact that I did not have to do it all myself. I spent a lot of time looking around at other solutions and found a lot of great tools/platforms out there, but none offered the level of dedicated support that Marketing 360 did so that was the deciding factor for me.
Response from Madwire
Hi Gina! Wow! Thanks for taking the time to write us such a detailed and in-depth review! I really appreciate your honesty and candor.
I wanted to take a moment and touch on a few points you brought up. First - it sounds like we got your site live in about 15 business days or less which is exactly what we aim for! I'm happy to hear we reached that milestone.
Second, it sounds like you're using just about every service that we offer - pay-per-click advertising, email, SMS marketing, CRM, etc. Managing all of those services on your own take time away from running your business, and by utilizing everything we offer you give yourself an even greater chance of success. Like you said, taking advantage of your dedicated support team and getting the most out of every single service essentially gives you your own marketing team!
You and your team have been great to work with these past 2 years and I wanted to personally thank you so much for your trust & partnership!
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
The exact awesomeness anyone would be looking for. Try Marketing 360.
Truly appreciates the efforts I have experienced from this tool. I treasure Marketing 360.
Pros
Marketing 360 will do all the job for you. It is the most effortless software I have used so far. The best part about Marketing 360 is that it centralizes all the functions in one place simplifying work and saving time. The cost of employing several other softwares for the job is cut down. Eventually, marketing has been made easy and smart.
Cons
Marketing 360 is probably one of the most user friendly softwares with the most flawless performance ever.
Response from Madwire
Monica,
We are thrilled to hear that you have had such a positive experience with Marketing 360! Our team works tirelessly to provide our clients with the most efficient and user-friendly software, and we are happy to see that it has made a difference in your work.
We understand the cost and time-saving benefits of having all marketing functions centralized in one place, and we are constantly striving to improve and simplify our platform for our customers. Thank you for choosing Marketing 360 as your go-to marketing solution.
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Very robust platform
In May of 2016, we decided to work with Madwire's Marketing360 software/platform after both a bad previous experience with another company and some thorough internet research. As a niche business with very little experience and history managing any advertising/marketing campaigns, we had many questions regarding the software. Fortunately, we worked with Customer support representatives, who worked very hard to provide honest feedback and guidance on our campaign to start. Now that we have become familiar with the software, we really look forward to continue using the platform as we expand our business.
Pros
The data delivered to users is both extremely relevant and timely
The customer login/portal/dashboard is very user-friendly and easy to understand. As a caveat, I am from a younger generation that grew up using technology on a daily basis.
Cons
-In the past, there were occasional reporting discrepancies when running daily reports for a given month and comparing the amounts to the same MTD reports over time (i.e. Daily ad spend / visits / conversions). However, when comparing daily reports for multiple months over time to MTD reports, the discrepancies were not a problem. Fortunately, this was a very MINOR technical issue that did not significantly impact our experience with the software.
-Occasionally, we would receive "internal server error" messages when logging into the old portal during the evenings, which resulted in no data being visible. This does not appear to be an issue with the updated software.
Response from Madwire
Brian, thank you for taking the time to provide your feedback. We're glad you've found the platform easy to navigate. Continue giving us your input and ideas. We're always improving our products and services. Thanks for your business!
- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Marketing 360 Is the Best Digital Marketing Reporting Tool I've Ever Used
Marketing 360 provides excellent guidance on where I should focus my limited time to get the most from our digital marketing efforts. It also provides all the data I need to justify the benefits of having an agency manage our PPC, social media and retargeting ads.
Pros
Marketing 360 provides comprehensive, easily-digestible data from all digital marketing channels rather than just paid ones. I love the way data is clearly categorized by channel, starting with a Marketing Overview and followed by Natural Listing Ads (i.e. organic search stats), Top Placement Ads (i.e. PPC ad performance), Retargeting Ads, Social Targeting Ads (i.e. social media ads), and Brand/Other Channels (e.g. direct traffic, referrals from other sites, and social referrals). Each channel allows me to view specific stats like our organic ranking, PPC ad ranking, traffic by search engine, keywords driving traffic to our sites, direct visits, traffic from social media, and PPC ad impressions, clicks and conversions. Many data can be broken down further to show how many people contacted us by calling phone numbers in our PPC ads, clicked through to our site, submitted forms, placed orders online, or completed other conversion activities. I can view these and other stats by time range or compare it to past periods. These are just a few of the many features that make Marketing 360 easy to use to glean invaluable information that allows us to continuously tune our digital marketing efforts for maximum benefit. Best of all, this web-based software is affordable, comes with access to knowledgeable account reps who provide exceptional service, and is accessible anywhere you have internet access. I can't recommend Marketing 360 highly enough!
Cons
Marketing 360 is so comprehensive that it's hard to think of any cons. I guess if I could change one thing, it would be to show conversion breakdowns on-page instead of in pop-ups. Currently, to see which source's conversions came from "Calls from Website", "Web Leads/Sales", etc., you have to click the (i) in the Conversions cells for Totals, Google Ads, Bing Ads, etc. Plus, those breakdowns don't seem to appear in exported Excel reports, which would be helpful.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great software Great people
Great, Surprised by the team that is available with one phone call, email or text. When hiring Marketing 360 we had no idea of the literal team of 25+ people specifically assigned to our account. From basic social media stuff to 3D rendered product explainer videos they have the best in the business to tackle any task you throw at them.
Pros
The best part about this software is the ongoing support you will get with the madwire team. Our assigned Marketing Executive provided insight for our campaigns and general direction of the business, constant trouble shooting and live support for our technical questions.
Cons
There are no cons, we literally utilize everything.
Response from Madwire
Thank you so much for the outstanding review Drew! We appreciate the fact that our people and software are exceeding your expectations. We work very hard to help small businesses like yours succeed. Not only will we continue to offer the superior service, but are continually working to make our software even more user friendly. Thanks again Drew!
- Industry: Philanthropy
- Company size: 2–10 Employees
- Used for 6-12 months
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Review Source
You might as well burn your money! At least give it to a charity so you can feel better!
After the sales guy signed me up and disappeared the issues started. 10/2017
* My business has been operating for 8 years. Around 95% of our business is via referral or email marketing, attending, industry events and good old fashion face time. I thought this would be a good way to increase leads and branding opportunities. I had completed some FB marketing previously with fair results.
On the sales call, they said they would build me a new website as the current one had some issues and could do with a refresh. That makes sense its 4 years old! All the content remains the same and they will incorporate it into a new site. So it's purely cosmetic!
Well, six months later they asked me to pick a template! We went back and forth for six months, changing staff and eventually they ask me to choose a template. I mean I could have done that from any number of sites, WordPress, theme forest back in November 2017. I could of built a wix
During this time they had already spent a considerable amount of my budget on....... its a good question as we were not running ads as we did not have an optimized website but all the fuel was being spent!
So we finally get the website up and running and its ok at best as to design and updates.
So they build the ads and away they go and the fuel continues to be spent. All I get is that "we continue to tweak the ads we are seeing good traffic". Not a single actionable lead via email or phone in 6 months. Just junk and spam via email.
Pros
I do not have any pro comments about my six month experience with Marketing 360
Cons
It's a con!
For the money I invested and not to get a single actionable lead via phone or email is mind-boggling. I would of been better off donating the money to a charity as at least it would of done some good in the world.
Response from Madwire
Hello, we're sorry to hear this. We want to provide every client with real value. So thank you for the feedback. We'd like to speak with you, but no name or company information was provided. Please contact us so we have the opportunity to look into your account and help. You can call our front desk anytime during business hours and a receptionist will answer (we don't believe in phone trees).
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Strongly recommend Marketing 360
Pros
I have worked with a few marketing executives at Madwire & most recently. To begin with, I would 100% recommend Madwire to anyone needing to market through social media. I am not social media savvy by any means & really didn't understand how it works. The support staff was able to pull it all together & give me the tools to understand the parts I needed to understand & was able to seamlessly take over the rest. She has made our social media marketing easy to understand & easy to execute & always had ideas & expertise to guide us in the right direction. I am extremely satisfied with her services, response time, & creativity & recommend her & Madwire to anyone looking to improve their social media marketing, regardless of their abilities.
Cons
Nothing that I can think of right now.
Response from Madwire
We appreciate the shout out Danielle! We strive to provide the tools that every small business needs to succeed with their marketing. It is an honor to work with you and we look forward to seeing your future success. Thanks again Danielle!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
No Other Systems Or Agency Compares
Powerful Tools, Team, & Service. I've partnered my Agency with MadWire after reviewing the "all in one system", pricing, team, and tools, it all far surpasses anything anyone can piece together. All systems plugging in and integrating to one powerful marketing back end allows you to see every bit of data and analytics at the click of the button.
You would have to subscribe to, buy, or integrate over 25 tools alone, the ability to track every aspect of call, click, CTA, conversion, call capture, client CRM, demographic, analytics, and pair it with the front end site, design, SEO campaign and more, it works unbelievably.
I manage multiple clients with MadWire, they allowed me to start my clients off with a small budget and work them up in a matter of a few months. The client fear and trepidation for spending more marketing dollars was gone when very quickly clients saw qualified leads coming directly to their brand.
MadWire helps me build my clients to 5 and 6 figure monthly income earners in record time. Thank you for the awesome service and continuous updates and value you keep bringing to the table! I urge you to review the power you get behind MadWire.
Pros
Fully Systems, Analytics and Advertising Back End Integration, I see everything happening at every moment.
Cons
Nothing yet, for their new system is adding in the features I wanted which was Email Marketing on top of the CRM, but I love it.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great software - Totally aware of our marketing spend and emails campaigns
This software and company has been great to work with. Our marketing exec, representative has helped our business to grow and he's taught us a lot about marketing in the process. I appreciate a company and exec that takes time to make sure we know what is going on, what is working well, and areas that the company can improve on.
Pros
We utilize the email marketing software in a big way. We run automations for all of the products that we sell and the Marketing360 software allows easy tracking and great insight to reach our customers even better. I also like that I can see where every dollar is spent. I can see every ad, every keyword, every detail about our demographic that we're targeting... very helpful and transparent.
Cons
It can be a little glitchy... like the numbers are sometimes off or it will say that it is signing everyone up for every email list in the CRM portion but then automatically unsubscribes them. This hasn't affected anything negatively, but it is a little confusing sometimes.
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
A Frustrating Journey with Marketing360: Promises Unfulfilled
I approached Marketing360 with high hopes and optimism, believing they would be the perfect solution to boost my business's online presence and increase customer engagement. Unfortunately, my experience with them has been nothing short of disappointing and frustrating. Four months into our partnership, I am left questioning the value of their services and the effectiveness of their promises.All I ever hear from Marketing360 is the same repetitive mantra: "Marketing takes time." They continuously try to reassure me that results will eventually come, but four months into our partnership - without ONE customer from their efforts, I can't help but feel like they aren't doing anything substantial to justify their claims. It's incredibly disheartening to invest my resources into a service that seems to offer no tangible progress or evidence of their efforts. Their excuses and empty promises of eventual success only serve to further erode my trust in their abilities. I expected a proactive and efficient team that would deliver on their commitments, not one that constantly makes me feel like I'm throwing my money into a void.
Pros
The website creation was a great start; however, I ended up doing most of the work with it once I figured out the program.
Cons
Everything other than the website development (the website shell - I did the rest), this has been a complete waste of money. So very disappointed.
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Review Source
Total commitment to customer service
Marketing 360 has been my web designer and marketing company for the past 4 years, back when they were Chiro360 and only marketed to chiropractors. I wanted a website and I wanted to enter the world of internet marketing and didn't have a clue how to do either one. I found the people I worked with to be not only totally competent, but dedicated and personable. They held this novice's hand through the entire process and not once was I made to feel incompetent. I felt that they had my best interests in mind and that their focus was not just Chiro360's bottom line . They wanted me to succeed and were always available to me for any questions that I might have. They supported me writing my website and helped me learn how to edit it. They have helped me shape my internet presence to become the #1 chiropractor where I practice. I have always appreciated how available they always are to me given that I am someone with a lot of questions. They are clearly customer-centric. I like how the UXI editing suite is user friendly and simple to use. I feel totally supported in my relationship with Marketing 360. I would do it all over again with them in a heartbeat. When a national organization that I am the President of was created, I did not give a single thought to having anyone else design and create the website. That recent process was more intensive than the design of my business website 4 years ago, and again, everyone who worked on the project was knowledgeable, friendly, helpful, and totally supportive of my satisfaction. I have not hesitated to recommend Marketing 360 to others. Those who have used them at my recommendation have had the same supportive and satisfying experience that I have. I can't say enough good things about Marketing 360. When something works, I am happy about it. Marketing 360 has worked for me and continues to do so.
Response from Madwire
Stephen what an amazing testimony. We appreciate the support over the past 4 years. You have been along for an unbelievable journey and helped us shape our world class marketing software into what it is today. We truly value you and your business and look forward to many more years of success. Thank you.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Fantastic product and customer service!
My overall experience with the product and customer service has been exceptional. I was very nervous about learning a new system but I knew I needed a program like this in order to grow and to be able to communicate with my clients and potential clients in the most professional way possible. I love the templates that are available, the training tutorials, the options for sending to different groups, the ability to set up campaigns and automated communication, and the freedom to use it in the way that best suits my business and needs. I've just touched the surface of what's available to me and I look forward to tapping into all of the features that Marketing 360 has to offer.
What I've loved as much or more, is the customer service from the staff. They have been SO professional in their communication with me and their follow up to make sure I am using the features in the best way possible. They are there to answer my questions, as silly as they may be, and they do it with a smile and friendly voice. All of the people I have spoken to or emailed with have been very knowlegeable and timely in their responses. They have given me great ideas on how I can better market my company.
I've also referred a friend to Marketing 360 and she has had the same experience. She's loving the product and has told me how much she loves working with the staff.
I really can't recommend it enough. If you're looking for a way to take your business up a notch, look no further.
Pros
There are several things that I'm loving about this software. I started using it about 6 months ago and I have found it to be very user friendly and intuitive. I've used programs similar in function to this before but this one is the most comprehensive and easy to use. They have also done a great job of offering tutorial videos that have been very helpful! I love all of features it offers for sorting and filtering. I can send communication to my clients and mailing list in just a few easy steps.
Cons
Hmmm, I can't think of anything I don't like about it. I'm loving this tool for my company.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Amazing Partner
Our overall experience with Marketing360 is that they are top tier. Our [SENSITIVE CONTENT]is such a great person to work with and has taken our website and social media to a whole new level. We wouldn't be at the level we are currently at without
[SENSITIVE CONTENT] and Marketing360.
Pros
Marketing 360 and their team of associates go above and beyond with their software and customer service. Our [SENSITIVE CONTENT] keeps us on track and updated with the next step we need to take and using their software has made understanding everything in the marketing world so easy to understand.
Cons
I wish we would have found them earlier
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Right decision
Great experience so far
Pros
I can’t speak highly enough about the experience that I have had with Madwire. The constant support from them and there whole team has been outstanding. Madwire is constantly showing me that they are working for me, and that our money isn’t going to waste. They make sure that I know that I’m a priority, and has great support to our success. Thanks Madwire.
Cons
Expensive, you have to pay if you want to play. If you want great results.
Response from Madwire
Thank you so much Joe! True to our goals we work hard for small businesses like yours. Providing you with at great value so you can turn around and reinvest in the company is the greatest measure of success. We are grateful you are on board and can't wait to see what the future holds. Thanks again Joe, we appreciate you!