Ooma Office Reviews

Pros

The Ooma Business platform is pretty robust and easy to setup and use. We've been able to deploy phones and fax and our clients get a professional experience when they call us.

Cons

There are a couple of quality of life features missing, i.e. you can text from mobile, but not from desktop.

Alternatives Considered

RingEX

Reasons for Choosing Ooma Office

Limited functionality and difficult setup/management.

Reasons for Switching to Ooma Office

The price, features, and reliability.

Pros

It's simple and works good. Voice mail works well.

Cons

Don't have any. I have a UPS set up so the phone and internet connection works even when the power goes out for short periods.

Pros

The best thing about Ooma was leaving Ooma to another phone company.

Cons

Too many things too list.
Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me. The phone number only worked sporadically with the majority of calls getting a disconnect recording which they blamed on the phone company of the caller even though I tested the phone line by calling from another Ooma phone a few times as well as ATT and Verizon all with the same result. It took them over ten hours of calls until they finally admitted to the problem and told me the only option was to take a new phone number after I paid to have literature and website put out with the issued phone number. They would not even refund the money they charged me for the phone line that did not accept calls. They billed me twice for the first month which i wouldn't have noticed if I wasn't having other issues with OOMA.
Ooma puts you on hold for about an hour to transfer you to the correct person for help, subsequently, you then they put you on hold again and disconnect you so you need to start over. The representatives constantly telling lies instead of fixing issues. Blaming the issues on everything else instead of taking ownership of the issue.

Pros

Being able to make calls, messages, faxes and voicemail management from one integration solution makes for easy client communication management.

Cons

Set up of phone numbers and how they interact can be difficult, but Ooma customer support was very efficient and effective at optimizing our settings.

Alternatives Considered

RingEX, Vonage Business Communications and HubSpot CRM

Reasons for Switching to Ooma Office

Overall features including text messaging and fax integration was vital for our business model.

Pros

Ease of set up, the service is reliable, call quality is good, great price and many extras, and customer service is top notch (if you need them at all).

Cons

Desktop app and call recording are only available with a higher prices plan. Occasionally there is a little static on the call or echo, but it could be my internet service as I am out in the country and only get DSL.

Alternatives Considered

RingEX

Reasons for Choosing Ooma Office

Godaddy service was unreliable and there was a lot of noise during the calls.

Reasons for Switching to Ooma Office

Better price and either more or just as many extras. Much easier setup.

Pros

I originally sought a solution to replace AT&T. Ooma has addressed every single one of my issues - cost, reliability, and customer support are second to none.

Cons

I can't think a single thing. I love everything about this company.

Pros

Text messaging, desktop app, recording features are so simple to use

Cons

Some mobile devices have a lag for text messages

Pros

Not having to use AT & T at all and easy to use

Cons

Nothing other than not being able to see what number calls in when I transfer to a mobile number.

Pros

We don't use our phone often and I'm not in the office near the phone much, so the call forwarding to my cell is perfect, as is the ease and low cost for these features. The cost for the function is essential and a great balance here.

Cons

Limited to internet connectivity, which hasn't been a major issue but has caused minor inconveniences. There was some issues with the app and some settings that I had to figure out, too.

Pros

I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out!!!!!

Cons

Honestly, there isn't anything I don't like about this product!!!!

Pros

The ease of set up and use. I could easily add all users and setup calling configuration will little instruction.

Cons

Faxing documents has some limitations on page orientation and upload size. Voice mail to text not included with basic package.

Alternatives Considered

Vonage Business Communications

Reasons for Choosing Ooma Office

To get the features I required the cost was significantly more than I wanted to invest. The hard requirements and monthly service were both much high than Ooma’s product.

Reasons for Switching to Ooma Office

Value. More features at a lower cost.

Pros

The customer service is rude, when they bother to answer the call. I am trying to cancel my subscription and obviously customer 'service' is trained to make an unhappy customer even more aggravated.

Cons

Ooma does not take the necessary measure to protect their users from data breeches as the detective told me when he called my number b/c it was traced back to a bucket shop where the elderly are the target of a scam. As is my prerogative, I've changed my VOIP service to another provider but cancelling my subscription with Ooma has been an exercise in total frustration. I've sent emails, messages, texts, tried to call 3 times, filled out a complaint with the Better Business Bureau and I still owe my soul to this inept company.

Alternatives Considered

Nextiva

Reasons for Switching to Ooma Office

I can't remember. It's been years.

Pros

That I am able to work from another state and it is as if I am in the office. I can send items to the printer, get and answer phone calls and have calls transfered to me from the office.

Cons

We had some issues at first set up with voicemails and getting it corrected was problematic. Also in the beginning there was a problem with the call forwarding and we had to call in frequently with problems. These have been corrected.

Pros

When using in the office with their IP phone, the call quality and reliability are good. Fair price for features offered.

Cons

Ongoing issues with access and notification on my mobile phone. Months of efforts with their customer service team have failed to fix a bug they have working with Google Contacts.

Alternatives Considered

RingEX

Reasons for Switching to Ooma Office

Positive experience with their home product.

Pros

Very easy to use, mobile app, e-fax, phone # porting, very affordable, can use existing phones. There is a desktop app available although it cost extra.

Cons

It's not so much about the software, but the quality of VOIP solutions in general are dependent upon the quality and strength of your internet connection. We are connecting using a WiFI adapter since we don't have direct access to the modem. As a result every once in a while the connection isn't so great so the clarity isn't as great as it could be. The other thing I don't like is that the desktop app is extra.

Pros

Very affordable, allows you to listen to voicemails through email, has a desktop app for text messages, call logs and faxes, you can forward calls to your cell phone or download the cell phone app to use wherever you are. Faxes though email and texting through desktop is probably the biggest plus for us. We also use their virtual receptionist to set our operation hours and set away messages.

Cons

The desktop app is pretty glitchy. We are constantly having to click on force reload in order to get our newest text messages to populate (instead of them just appearing on their own as they should). If we do not do this we risk missing a text message.

Pros

I love Ooma office. My company, only me, does not do a lot of phone correspondence. And a few years ago, I was inundated with spam and junk calls. The switch to Ooma Office allowed me to set up a system where the user needs to push a few buttons to get to me. This has stopped all spam and robo calls. As a one person business, this has saved me hours of previously lost productivity.

Cons

If I have to give a con, then it would be their desktop app. I can't recall why I didn't like it, but I ended up removing it from my desktop. I use the web version of their app and it works just fine.

Pros

I like that we have the option to set up a ring group, so it cycles through phones that it rings to if no one picks up, though occasionally it skips people for seemingly no reason.

Cons

It is unreliable and flaky. We often can't tell if there is an OOMA outage or if it's just our office that is having the issue. Occasionally skips people in the ring group for seemingly no reason, we have to force reload the app to load new text messages (rather than getting them as they come in). It also drops our calls sometimes too, especially during bad weather. Occassionally we have to restart the base unit, or unplug the phones and remove the batteries to reboot them, and that only works ocassionally. It's challenging to find customer support, and they often walk us through how to restart it, and when that doesn't work they tell us they'll call back. Usually the problem resolves itself before we hear back from anyone, but it isn't long until there are more problems.

Pros

Quality handsets and voice quality. Mobile phone integration has been valuable.

Cons

Monthly costs may not be the least expensive but the quality of the service has been better than expected.

Pros

Appreciate that the platform is always adding new features and other requested functions

Cons

Set up is a bit tricky in the beginning to be honest

Pros

MY HUSBAND AND I HAVE A GROWING ELECTRICAL COMPANY. IT WAS SO BENEFICIAL ADDING OOMA OFFICE TO OUR BUSINESS. WE EASILY INTEGRATED IT INTO OUR CURRENT SYSTEM. WE HAD TO WORK OUT A FEW KINKS BUT NOW IT IS A SMOOTHLY RUNNING SYSTEM. AS OUR COMPANY GROWS, WE HAVE THE OPTION TO ADD MORE SEVICES. THAT'S WHAT I LIKE THE MOST.

Cons

OVERALL, THE SYSTEM IS REALLY GOOD. INITIALLY, I HAD CONCERNS WITH SETTING UP EVERYTHING BUT IT SEEMS LIKE THE COMPANY HAS IMPROVED A LOT WITHIN THE PAST COUPLE OF YEARS. I WOULD ADD A FEW MORE OPTIONS FOR THE VOICE MAIL OPTIONS.

Pros

I love that I can use my personal cell phone to call back a client using the OOMA app and have the call appear that I am calling from my office! My personal cell phone remains personal!

Cons

I can't answer text messages using my desktop or laptop computer!

Pros

easy to use and can be used on cell, computer and physical phone

Cons

didnt had many call center features that are needed for big amount of calls

Alternatives Considered

Nextiva

Pros

Ease of use -- very user friendly! I love the way it keeps the bogus telemarketing calls away from my associates that have more important things to do! Thank you, Ooma!

Cons

All good! Nothing to note as a "con." I can't think of one single thing that would be considered a "negative" point with this VoIP product. It's simply GREAT! Thank you, Ooma!

Pros

-US Based, 24/7 Support
-Friendly Staff
-Value

Cons

-Hidden Fees
-Extra cost for pro features
-I don't always receive my calls in the app.

Alternatives Considered

RingEX, Vonage Business Communications and Nextiva

Reasons for Choosing Ooma Office

Pricing and features.

Reasons for Switching to Ooma Office

Pricing, and contracts.