Ooma Office Reviews

Pros

I love that I can use my personal cell phone to call back a client using the OOMA app and have the call appear that I am calling from my office! My personal cell phone remains personal!

Cons

I can't answer text messages using my desktop or laptop computer!

Pros

Ooma offers great value for small businesses. It's easy to set up and use and has lots of call menu options and call forwarding. You can also set schedules, which are also easy to change. Call logs are available and offer call blocking with a single click, which is awesome to avoid robo and sales calls.

Cons

The phones themselves could be better. They often reboot or "search for base" at in opportune times.

Pros

Not much.

I was sent a desk phone as part of a 30-day trial. I didn't want a deskphone, but they said it was included in the trial. After I agreed to try their service, he kept calling me every day to see if I got the phone yet. The phone was fine. I have a small desk. I don't need a bulky corded phone on my desk. I mostly use a soft phone or my cell phone with an app to take business calls.

On the soft phone, I was able to make calls easily enough, although there was an unusually long delay from the time I tried to dial a number and when it actually started ringing on the other end. I never experienced this with RingCentral. Very annoying.

Then we decided to port one of our incoming business lines to Ooma. Once the port went through, I then learned that our incoming business line was ported to a fax line. Thankfully one of my existing customers emailed me to tell me that he could not reach me because when he called my business line, he got the loud beeping of a fax machine in his ear. I don't know how many prospective customers I may have lost during the time that my main business line was connected to a fax line. When I tried to contact Ooma customer service to fix this problem (because their admin portal won't let me fix this myself), I waited on hold for 20-30 minutes. Once someone picked up, I had to be transferred to someone else and then the call was dropped. This happened to me two times before I was able to reach someone that was able to reat

Cons

Also, there is no music on hold included with Ooma business plans. You have to buy your own royalty-free music and upload it yourself. Otherwise, your customers hear dead silence when you put them on hold.

I also was unable to make my after hours business voicemail greeting work the way it did on RingCentral (and the way it now works on DialPad). Their system couldn't do it.

Meanwhile, I continue to get sales calls from Ooma trying to get me to switch back to their service.

Alternatives Considered

Dialpad

Reasons for Choosing Ooma Office

Looking to simplify and save money

Switched From

RingCentral MVP

Reasons for Switching to Ooma Office

DialPad lets you try their service for free, test it out, without any equipment rental entanglements. Once we knew that we loved it, we switched to a paid account so that we could initiate the porting process. DialPad ROCKS!

Pros

Ooma office gives your business a tool that you can use to efficiently to manage your client calls and start point of contact with your phone system. The UI requires minimal training to navigate on PC and offers a separate admin portal to restrict access to settings that are not needed for day to day use.

Cons

The software in some spaces does seem to be dated. The UI layout does seem less advanced that other providers and that could be to simply use. Power and Advanced users running business in IT like to have full function and features of their software to properly deploy solutions to problems.

Alternatives Considered

Dialpad and RingCentral MVP

Reasons for Choosing Ooma Office

TELUS did not offer the features that Ooma office did for our daily needs in a phone system.

Reasons for Switching to Ooma Office

Availability of customer service to help with onboarding in a timely manner. The system could use improvement in the integrations department for automation

Pros

Cost per line is very affordable at $20 per line. Android/iOS soft phone and eFax included in base rate. The only downside is softphone for PC/Mac requires upgraded license.

Cons

Voicemail transcription is an extra cost, as is PC/Mac softphone, which is a bummer. Otherwise, no complaints.

Alternatives Considered

Vonage Business Communications

Reasons for Choosing Ooma Office

Switched from AT&T Cellular Landline service due to unreliablity of LTE signal in new office and AT&T's inability to use existing hardware as VOIP ATA.

Reasons for Switching to Ooma Office

Ooma's price point was excellent, including the hardware.

Pros

Simple Installation
Soft phone is excellent and flexible

Cons

The base station and or phones need an occasional reboot

Pros

I like that I can upload a voicemail greeting, and that I have a lot of control over how to handle incoming calls with the virtual receptionist. In my case, I want the phone to ring 4 times, and if it is not answered to not allow people to leave voicemail, but instead be presented with a greeting. Ooma allows me to do this.I also like that they have both mobile and desktop apps, as I am choosing to use only the desktop app. It starts up automatically and displays notifications when the phone rings, so this is exactly what I was looking for.

Cons

Two things. 1. When a call comes in, the call display only shows me the first and last name from my contact list, but it does not show me the company name of the person who's calling. I wish there was more control over what data from the contact card was shown on the call display for incoming calls.2. The customer service is annoying. The good thing about the customer service is that it's easy to get a customer service agent on the phone, and also that the customer service agents are friendly. So they're trying, but the bad thing is that all the customer service agents are incompetent. They don't seem to understand when you explain an issue, and they don't seem to ever know the answer. They always seem to have to do research with you on the spot to find the answer, and even then half the time they give you an answer to a question you didn't ask. Sigh.

Pros

Ease of use -- very user friendly! I love the way it keeps the bogus telemarketing calls away from my associates that have more important things to do! Thank you, Ooma!

Cons

All good! Nothing to note as a "con." I can't think of one single thing that would be considered a "negative" point with this VoIP product. It's simply GREAT! Thank you, Ooma!

Pros

-US Based, 24/7 Support
-Friendly Staff
-Value

Cons

-Hidden Fees
-Extra cost for pro features
-I don't always receive my calls in the app.

Alternatives Considered

RingCentral MVP, Vonage Business Communications and Nextiva

Reasons for Choosing Ooma Office

Pricing and features.

Reasons for Switching to Ooma Office

Pricing, and contracts.

Pros

I have been using Ooma as my VOIP provider for a few years. It makes it easy for me to have a local number without having to actually have a phone that must be answered. I also like that I can set up forwarding. It has helped to weed out robotic and solicitor calls.

Cons

I looked into expanding and using Ooma internet. They require you to use their router and pay additional fees for installation and rental. It was too expensive for my small business.

Pros

I did not like much with this to be honest. The best was that for a small office with not many users the price is fairly cheap.

Cons

The service was full of static all the time. You cannot park a call on one phone and pick it up on another phone in the same office. The phones themselves had hardly any features and not many lines. The set up was not as customizable as we had been promised in the sales pitch.

Pros

The software seems to be stable, never really have many issues.

Cons

Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages. Ooma Office service does NOT work with traditional fax machines, this has been an ongoing issue with Ooma Office from day one. If you are looking to use a traditional fax machine, be advised it will only work 25%-40% of the time, and you would be better off keeping a landline for fax services.

Pros

I love being able to forward my business number to my cell phone when not at my business and being able to call using my cell phone as if I was calling from my business number. I also really appreciate being able to see when calls came in and being able to check voice messages.

Cons

I have my cell phone set in a ring group, so when a call comes into my business, it should ring my cell at the same time providing that I am logged into the app. However, if I have it set on wifi only, the call often doesn't completely connect and ring through.

Pros

We used these guys for longer than we should. At 1 and 2 people in the office it was great. Lots of features and made us sound bigger than were.

Cons

As we grew the system failed to keep pace. Dropped calls were a regular occurrence and the phone system also negatively impacted our bandwidth. I did try to address this with Ooma and they always blamed our internet connection. Finally, we decided to cancel as we were spending close to some $ per month for very substandard service. When I called to cancel they tried to get me to resell my system which I told them I was not interested in doing. After we hung up I got an email saying I had three months to resell the system or they would start billing me again. I emailed them back and told them to check the call logs on their call center and that was not what we agreed. I asked not to be charged again by email. They billed me again anyway.

Pros

Auto Attendant makes it easy for callers to get to the department they are trying to reach via extensions. Ability to let callers hear our address and fax number as well without connecting to live person makes things a lot easier.

Cons

I can honestly say I have yet found a feature of this software that I dislike. Everything works as it should.

Pros

ease of use quality and updated technology

Cons

training support on the back level can be challenging

Pros

The thing I like most about Ooma (our office's phone system) is the ability to receive voicemails to your email. It's really helpful when working remotely! Their customer service is also very friendly and helpful.

Cons

The one downside to Ooma is that it's not accessible if the internet goes out. We've had a problem with our internet in the office being down and not being able to receive phone calls during that time really inhibits your ability to get work done.

Pros

There are a lot of features included with OOMA, and their price is reasonable. They are always running specials on phone systems.

Cons

There is often a slight delay between a button push on the phone and it registering, which is a very minor annoyance when calling into a voice response system. Call quality is much better than the cells we were using, but not quite the same as a landline.

Pros

Inexpensive. Well supported. Transferring numbers was fairly painless. Integrates with cell phones. Has the features of expensive phone systems. Easy to administrate.

Cons

Sometimes hard to figure out how to do something you want to, though the feature is probably there.

Pros

I love being able to program a custom receptionist message. Also love that I can set out business hours and holidays for the whole year and not have to worry about programming phones weekly. I can set and forget practically, except I do have to change our after hours message for holidays. Also love the fact I can forward calls to our cell phones so we can stay connected on the go.

Cons

Sometimes if I am downloading programs during business hours the customers complain about hearing a buzzing noise. Would also like to suggest a "holiday after-hour" receptionist message.

Pros

The virtual assistant is great and saves a lot of time and effort with incoming calls. Also, the feature that captures voicemail and e-mails them to you as an audio file is great.

Cons

There is really nothing to dislike. There really are no weaknesses.

Pros

I enjoy using this product. It is perfect for a small office like mine. I LOVE the Virtual Receptionist and the Faxing Capabilities. This product meets my needs. I would purchase from this company again and again it is very affordable.

Cons

I have no cons at the moment it has worked effortlessly.

Pros

Ooma was very easy to setup. Once the phones arrived it was easy to login to the administrative portal and setup the phones for everyone in the office. Working with support to port our old phone numbers over was easy as well. The administrative portal gives me all the reports I need to be sure employees are managing their phone properly and taking care of customers.

Cons

I hate the smartphone app. If you close the app you no longer receive calls on your smartphone. Also, it only presents a notification not a ring for a call. It was also annoying that we had to purchase additional hardware and they couldn't use our existing common IP phones.

Pros

The software is very user friendly. We like being able to see what missed calls we have and listen to voicemails using the mobile app.

Cons

We don't really have any complaints with the software. Our internet was out recently, so that prevented us from being able to receive phone calls. That isn't a fault to the software though.

Pros

Ooma office is the best investment that I have made for my business. It is very helpful that I route my business calls to my personal cell office and the virtual receptionist is a great feature. It also saves me a lot of money with me being able to send an e-fax from my Ooma office subscription. The customer service associates at Ooma are always extremely helpful and courteous. I highly recommend Ooma office to any business. It is a great asset and is very cost-effective.

Cons

I am very happy and do not dislike anything about this software.