User Reviews Overview
About RazorSync
RazorSync is a cloud-based field service management solution that features both mobile and desktop capabilities. It is supported on Android and iOS and is designed for small and midsize field service businesses. Key features of...
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- Industry: Consumer Services
- Company size: 11–50 Employees
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Review Source
Best Bang for Buck!
I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based.
RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.
Pros
Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed.
All the other features are great but you can find the same features elsewhere (and pay a lot more).
Cons
Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky.
UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
LOVE IT!
Love the way I can just put it on peoples routes and not have to remember to tell them. As long as they Sync it works wonderful.
Pros
I do all my scheduling through this system. I love the app and what I use on the computer. I can go any where and use any computer or smart phone and get the most out of it. If there's something not quite jiving with my life I can always find a way to make this system work. I don't think I use all the features to their fullest but it's there for me once I figure it out or have them figure it out for me.
Cons
I sometimes have to figure it out but can't think of much I don't like. When I started using it 5 years ago it was difficult till it wasn't. Everything takes some getting used to and this was some learning but not to challenging. Growing pains only.
Response from RazorSync
Thank you for the great review Brenda! We are grateful to be able to help your business. If you ever need anything, please do hesitate to reach out to us.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Makes our business work...
Without a software like this, our company would be almost impossible to operate efficiently. Although it can be slow responding to touch at times especially when the techs are navigating between screens on ipads in the field, it does function well 90% of the time.
Pros
We like that we can really track each service call and pull up reports that will list each call and what status it is in, based on what we customized out status headings to be.
Its great to be able to back track and un-invoice something if we want to reopen the work order, or service request.
Also, the fact of adding multiple work orders to one service request for a job that may be ongoing or needing return trips is an excellent feature and essential part of our requirements.
Cons
It is really tricky navigating and opening past work orders and invoices to view history.
Also confusing and somewhat limited in customizing customer entries and how it is set up for adding or deciphering sites versus billing, etc. Commercial customers can not be saved without adding a first and last name? this is strange and entries have to be modified in Quickbooks online after we export.
Response from RazorSync
Thank you Thomas for your review. We are glad to hear its making your business operate more efficiently! Please reach out if you have any questions, our team is always happy to help!!!
Top RazorSync Alternatives
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
What I would like have added or changed
I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.
Pros
Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great
Cons
I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice.
Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client?
Alternatives Considered
Salesforce Sales CloudReasons for Switching to RazorSync
Yes, I did, but back then when we were looking for that type of software the cost was the main factor, you were very reasonably priced and still are. For a small company, the $10-dollar difference per user really adds up on an annual basis.Response from RazorSync
Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Okay software for the price
Razor Sync is a decent program and we are making things work the best that we can. The set up did not go as well as we were told it would and a lot of our customer information was not transferred over. I had to hire someone else to come in and move over our customer data.
Pros
Razor Sync is user friendly for the most part and I like that all customer info is in one place with unlimited space. I like that it is a cloud based program and can be accessed anywhere.
Cons
The software does NOT work with Quick Books as well as we were lead to believe which was the biggest factor for us when we decided to purchase. We have tried to get our Razor Sync to link to our Quick Books with tech support on multiple occasions which were unsuccessful so it has caused a lot of issues with out billing. We also have had over 6 instances where the Razor Sync invoicing and payments have caused customers to get double charged and I have had to call and have the second charge reversed. It does not show up in our Razor Sync only on the customers card statement. Also our mobile ap goes down often and our field techs can not use it.
Reasons for Choosing RazorSync
Wintac was not a cloud based software and we wanted an ap for our field employees to use.Reasons for Switching to RazorSync
It seemed like a much better price point with all the same features however it does not seem to be comparable or work the way we were led to believe it would. If we hadn't just moved all our customers over we would probably look into other software programs.Response from RazorSync
We appreciate the feedback Brianna. Please reach out to support at 877-675-4395 ext. 2 so we can help with the issues you are having.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Has Potential
We see that a CRM program would be tremendously helpful to our business, but unfortunately RS is costing a lot of man hours to resolve quirks and glitches, only to have new ones come up. Customer support is usually very helpful - but there are limitations with this software. It just eats up so much of our employee time and energy to keep it working for us. We are on the lookout for something else.
Pros
It is easy to see how navigation of the software should work.
The schedule is clear and has multiple views for daily / weekly / monthly.
Cons
It is VERY "glitchy". Working one day, kicking us out the next.
Places don't seem to connect - for example customer notes will appear in one spot for administration, but then the techs don't see it. Tech's will enter a customer notes and administration can't find it.
Alternatives Considered
JobberReasons for Choosing RazorSync
It was not well suited for our type of industry.Switched From
ServiceTitanReasons for Switching to RazorSync
RS was more visually pleasing, appeared easier to navigate with very little training.Response from RazorSync
Thank you for your feedback, can you please call us at 877-675-4395 option 2 for support so we can document the issue in order to get it resolved?
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Prices keep rising
Razor sync is fine for a customer data base and service schedule for technicians but we were initially sold on it helping us schedule and telling us when customers were due for service based on our inputs but that isn't how the system actually works
Pros
We needed a system to be able to remotely look up our customers information and scheduling and this did that
Cons
The prices keep going up. We've used razor sync for about 3 years now and are play no more than double what we started at without changing anything in our use or any improvements that affect our companies use of the software.
Alternatives Considered
GorillaDeskReasons for Switching to RazorSync
My husband liked razor sync better so thats what we went with. Now we wish we'd chosen otherwise with prices rising every time we turn around.- Industry: Construction
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
I wear all the hats
There is a little bit of a learning curve, but it is fairly intuitive. When I get stuck, customer service is very responsive, with short hold times and hands-on tutorial help
Pros
The flexibility of the invoice entries. I can edit as needed.
Cons
I'd like to see the ability to automate discounting and service charging for credit card payments when invoicing services
Alternatives Considered
JobberReasons for Choosing RazorSync
Mediocre customer service, cluttered, un-editable service items,Switched From
QuickBooks OnlineReasons for Switching to RazorSync
RazorSync is a bit better when cellular is not availableResponse from RazorSync
Hello Scott! Thank you for your positive review. We're thrilled to have you as our Customer and genuinely appreciate your feedback and especially, your acknowledgement of our 'high touch' Customer Service Team. You can be assured that we'll continue to improve our feature set to increasingly deliver more value. Many thanks again!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
RazorSync is great for any sized business
Pros
I like the flexibility that comes with Razorsync. I can make adjustments on the fly
Cons
Inventory management portion leaves a lot to be desired
Alternatives Considered
XeroReasons for Choosing RazorSync
Service desk was an office based software with little flexibility for the technician in the fieldSwitched From
InvGate Service ManagementReasons for Switching to RazorSync
Integration with Quickbooks and reporting optionsResponse from RazorSync
Thank you Duane for this review! I am glad this has allowed you more flexibility. Please reach out if you ever have any questions!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
very good program, with a few minor changes can be great!
Time-efficient , least paperwork more profit!
Pros
price, support, offline capabilities, relatively easy to use.
Cons
QB integration, communication with customers(ex. mail to only one person at a time), miss some intuitive options, no statement or finance charging option
Response from RazorSync
Thank you Marc for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great in a crunch and ever since!
In late 2016, the NC Department of Revenue notified service businesses like ours that we would be required to collect Sales Tax on labor charges beginning January 1, 2017. We had less than 40 days to implement a entirely new billing system. Before this change, we didn't have to collect any sales taxes under NC laws. NC new rules required that we computed the tax based on a complex formula with tax components for the state, counties, and local transit jurisdictions where our customers lived. We learned that our customers living in the same city and zip code could easily fall into totally different tax districts. Our old software for our national franchise had no sales tax computation or reporting functionality. As we entered our "crash course" to select and implement something by the January 1st "D-Day" deadline, RazorSync became our choice. We were particularly impressed by their customer support and training commitment. When cutover time came, the worked with us every step of the way providing training, assistance getting our Quickbooks intergration online, and migrating our old customer data into the new system. As the inevitable glitches and questions occurred in the next few weeks, they were responsive to every concern we raised. While we rarely have issues today, their customer support is great whenever we call. We're very happy with RazorSync in the office and in the field. Our experience has been great.
Pros
Excellent customer support and integration with Quickbooks.
Cons
Uploading photos one at a time is too time consuming.
Response from RazorSync
Thanks Bill! We love hearing about our excellent customer support! They are always here if you need them. We are so grateful to be able to help your business! Please reach out if there is anything else we can help you with.
- Industry: Chemicals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
going downhill
It's been really good, but I want some new upgrades like I mentioned above
Pros
Easy to use, pretty straight forward. Cost is cheaper than most. Can use on your cell phone. Keeps track of things great
Cons
Your last update totally sucked, you can't just type in a customers name and their info pops up anymore, you need to GO ONLINE. Makes it difficult to check invoice history with people on the phone. Your system is good overall, but used to be better. The map used to be much easier to use and view. I want you to add to your system a reminder text message to my clients cell phone numbers without me having to know their particular cell phone carrier (people change those all the time) right now I pay protexting $100 a month for this I wish you had it all in 1. Also people don't want to have a full login to pay their bill. Right now I have a paypal button to handle my customers paying online. BUGTHUGLV.COM is my website check it out. People don't want another username and password to remember to pay a little $45 pest control bill. You should change it so people can just type in an address and pay, nobody is going to pay for an invoice that isn't their house so why all the security and confusion. Alright, I love you guys, but you could do some changes
Response from RazorSync
Thank you for your review Steven and we appreciate your feedback! I will be sure to pass the information on to the team. In the meantime please reach out to us if we can help you with anything!
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great dispatching tool!
Overall I have been extremely impressed with RazorSync's customer service. Being able to chat with them online is super helpful when we have a quick question that we need an answer to right away.
Pros
I like the ability to track our technicians using the GPS software, as well as the visual appeal of the dispatch board. I like that the technicians are able to set up their own work orders on the road by using the app on their phone.
Cons
I do not like that we cannot have a "bill to" account set up separately. Instead, all sub-accounts must be created under the same account. This can become frustrating when we set up a customer and realize down the road that it must be billed to someone else. Instead of having a bill to option, we must then create this address, work order, and copy all relevant information over to that bill-to account before we can invoice the correct person.
Response from RazorSync
Thank you for the review Chelsea! We work hard to deliver world class support to our customers! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
A great tool for managing a service business...
RazorSync has been a good choice for the money we spend on it. The issues we run into are rarely serious and we've found ways to work around the one-way sync for the most part. Overall we are pleased with RazorSync and will likely stay with it for the near future.
Pros
RazorSync does a good job at managing Service Orders, Work Orders and Invoicing for my business. The workflow is reasonably well thought out and implemented and the mobile app makes it easy to check in and out of jobs. The web interface is decent and being able to track technicians' locations through the Field Workers map is handy for determining ETA to jobs. We do invoicing and accounting through Quickbooks Online and the syncing from RazorSync makes billing simple. The Customer Service we've received from RazorSync has always been friendly and timely.
Cons
QuickBooks Online syncing is only one-way so invoices added in QB or modified doesn't carry changes through to RazorSync. We were told shortly after we signed up that updates were in the works to make it a true two-way sync but two and half years later that still hasn't been implemented. Updates to the product seem to have slowed in the last year and we've not seen too many new features added as of late.
Response from RazorSync
Thank you Phil for the review! We are happy to hear that our customer service has been timely and friendly! Thank you for making us the partner in your business. Please connect with us if anything ever comes up!
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Makes daily dispatching easy breezy
Out of all of the software solutions we investigated while shopping, this one checked the most boxes. There are things it is missing, but overall it works for what we need it to.
Pros
Creating new work orders and dispatching technicians is extremely easy
Cons
There are a lot of features that the software is missing, little ease of use functions like filtering and sorting lists, that make it unnecessarily difficult on the back office side to use. If you revisit the same locations for different requests it can be easy to lose things that need to be invoiced if you're not careful, but if you never revisit the same customer it is excellent. Many of the reports we need as a business have to be created by hand outside the software by combining multiple reports, basic things like WIP are very difficult to identify & require 3 different reports put together in excel to get a full picture.
Alternatives Considered
JobberResponse from RazorSync
Thank you for the review Jennifer and we appreciate your feedback! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Razorsync is for the most part user is very friendly and easy to dispatch the information
I really like how the dispatching is done and received by the technicians and that all the pictures are retrievable. Just like I suggested, I just wish there was an easier way to import the pictures from RazorSync because we have some very large accounts where we have to upload everything on a vendor portal. Sometimes I have to take the technicians phones and take the pics straight off their phones so I can complete what I need to do. I do like the way on the invoicing and quoting is completed because they come out in a PDF that looks very professional to our vendors and customers. The importing of information from Razorsync into QuickBooks is very easy to do and convenient so that I don't always have to do double the entry.
Pros
I like how the invoices come out and look and once everything is entered in, it can be easily imported into QuickBooks.
Cons
I would like to see an easier way to import the pictures after our technicians upload them because most of the vendors we work with have their own portals where we need to upload the pictures individually. I would also like to see an easier way to delete information that is not needed or is a mistake because if something is invoiced or quoted incorrectly you have to go in a round-a-bout to delete it. I would also like to be able to easily delete or edit a service item even if it is attached to another invoice or quote. On the dashboard, I would like to see more reporting with the invoicing, received payments and how much was invoiced out per day/month (even though I can see it in QuickBooks) it would be easier to have a quicker reference
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Needs some tweaks
Pros
It's intuitive & easy to use, and I like that it allows for as much detail and info as possible to be added to a work order. And in service, the more info the better!
Cons
when using on a desktop, the program lags when typing due to the autofill functionality. our database is quite large, which I believe may cause the lag. there are a few glitches that cause work orders to either duplicate or not populate at all. for example, from the schedule tab, if you search for a service request and drop & drag it onto the schedule to create a work order. when viewing the details of the work order, you must re-select the work order or you could potentially be editing the wrong work order. with a high volume operation, this can cause errors and confusion. also, it would be nice to have a way to view a work order report and, if possible, a quick view of the schedule from the customer screen, and vice versa. There's a lot of clicking back and forth between tabs that eats up a lot of valuable time.
Response from RazorSync
Thank you for your review Sarah. We're sorry to hear you've been having issues . Can you contact our support at 877-675-4395 or send an email to [email protected] to see if there's an issue we can help to resolve?
- Industry: Retail
- Company size: 11–50 Employees
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Review Source
Short Learning Curve
If your looking for a field service app then look no further. And trust me we tried them all. Quockbooks, GoServicePro, Jobber, mHelpdesk, ServiceM8, should I go on. First of all if you need a mobile app that works on Android then these guys have you covered. Most if not all the apps I mentioned above only support Iphone. All of our techs have android phones. The learning curve is almost non existent. Give yourself 45 minutes and your already a pro. Everything is synced right to the techs phone. You control what they see and do. So also tracks them with bread crumbs do you know where their at. When they change the status of a work order to "In-Transit" the app send an email or text or both to the client. This frees up the technician time having to call the next stop. I could go on and on with all the great things this does. Been a customer for almost two years and wouldn't think about switching.
Pros
Tech GPS tracking, no learning curve, great support (always answers the phone and fast email replies), integrated credit card processing, schedule by calendar view which is great, customizable, they host on a very fast server so there's no lag switching screens or loading multiple modules, customer portal, integrates with all popular accounting software if your already using something different. (There's accounting module works great).
Cons
Wish they had come up higher in the search when I Googled "field service tech software". I would haven't off had to go through all the other apps before finding them.
They are always upgrading and improving the mobile apps (for both Iphone and Android). I wish they would send out a email to let us know so we can let our techs know to update their phones. Not a huge issue but that's the best I could come up with for the "Cons" section.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Was good. Glitchy now
It was good. Really good but lately it has been extremely glitchy. Especially the mobile app side of it. It won’t sync users will have something assigned to them then it will disappear off their timeline.
Pros
Quickbooks sync, and ease of use. Trying to streamline business for ease of invoicing and collecting etc.
Cons
Service item search takes a while. Lately the app and desktop version has been very glitchy.
Alternatives Considered
ServiceTitanReasons for Switching to RazorSync
PriceResponse from RazorSync
HI Ryan, thank you for your feedback. Please reach out to support so we can document the issue and work to get it resolved for you.
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Razor sync imrovments
very good. site could be a little more eye popping. buttons more bubbly. needs to be easier to get around. not all buttons are obvious to find.
Pros
Lots of features. There is an app which is helpfull.
Cons
Want to add multiple people to one job so i dont have to create multiple work orders. There also needs to be an easier way to view all work orders for one site. Also should be another selection for status of work order such as "incomlete-return needed" or "incomplete-end of day". Could also make it so that work orders dont need to be in consecutive days. I would like to be able to have something scheduled on Monday and be able to come back on Wednesday and still be able to access my notes from that monday because i am still working on the same thing. It would be helpful to organize jobs that were cancelled or restructured or a return site visit needs to be done to be put in a place so i know what waasnt completed that week and what is needed to get back to. Tab on calender for sick days or vacation days. Let us export to excel document or word document.
Response from RazorSync
Thank you Jack for the review and the feedback! Our Gen 7, which is slated to come out sometime next year will have some new features which will make finding the buttons much easier along with other enhancements! If you ever need anything please feel free to reach out to us.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Support and Ease of Use
Still deciding, have not reached a year yet and still have several problems a month that getting help with can be difficult. We are a summer business so if problems have not subsided may look for other option in the fall.
Pros
Price and ability to work with Quick Books.
Cons
No inventory tracking, no training videos, training received was inadequate, salesman knew more than the guy that trained me. Customer support is hit and miss, if you get one of the good techs it is golden but if you don't it can take days/weeks to get answers OR you receive answers that have nothing to do with your questions OR are told what you sent them isn't a problem when it is when you are getting error messages. Not able to get a tech on the phone very easily to work through a problem. Every time I have reached out for help with support I am receiving the person that I am having issues with is the person that contacts me, THAT IS NOW HOW TO SUPPORT YOUR CUSTOMERS.
Response from RazorSync
Good Morning Susan, I'm so sorry for this frustration, but I really appreciate you bringing these issues to our attention. I am going to connect with our Operations Manager to address these issues! If you have some more details, please email me directly! [email protected]
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
RazorSync Review
Disappointing-I feel that I have been repeatedly told untruths.
Pros
Digital, cloud based, fluid throughout the day.
Cons
Multiple steps required to assign electricians to one project. :Problems with slow response making changes throughout the day.
I was told in the interview that taking deposits were being beta tested and would be available forthwith. It has been almost three years and still not able take deposits from clients. We have talked to Razorsync repeatedly; always told that it was coming soon-next uodate!
GPS on each individual job location is greatly lacking.
Response from RazorSync
Good Morning Brian, I'm sorry for your frustration, but I really appreciate you bringing these issues to our attention. Please consider calling us directly at 877-675-4395 or email me directly at [email protected] to go over these things further.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Easy, user friendly and intuitive
The support staff was great in helping us customize the product for our use. The elevator trade is a bit specific and unlike other trades. All of the agents were extremely patient and always found a way to solve our dilemma. They have patience of saints!
Pros
It's has an app that is easily used by our field mechanics and is very user friendly. We moved from an elevator specific software program that was not app based.
Cons
The only thing we'd like to see is a search field under the schedule page so we would not have to spend time scrolling through 190+ customers. The other option would be to list the customers on the schedule page alphabetically. Either option would make our review 5 stars instead of 4 as this is a crucial way of searching for customers.
Response from RazorSync
Thank you Kristen for the wonderful review and making us the partner in your business! We work very hard to deliver a powerful solution and one that is backstopped by world-class support. We look forward to serving you. If you ever need anything, please feel free to reach out to us.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sometimes it works
I wish razorsync would listen to the issues we are having and try to fix them. All we get is “it is what it is”
Pros
When it works...it does what we need. But it doesn’t work in the Mobil devices very well.
Cons
Mobil. We are constantly having issues with the look back period. We have had this program for over 3 yrs and you can only go so far back on the Mobil devices. So if we entered someone in with notes over a year ago we cannot see it in our mobile devices. (We have messed with the days of look back). Also if you miss putting in certain information before you create...the information is lost and you have to start all over again. If you miss putting in information on the computer, you will see it on your computer, but it will not show up on the Mobil devices.
Response from RazorSync
Hey Jody-Sorry to hear you are having some difficulties with the mobile app. When you can contact our support at 877-675-4395 option 2 to so we can resolve the issues.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
easy to use
It is a good app, easy to navigate overall.
Pros
Our plumbing company uses Razorsync daily and it is very easy for our techs to navigate through. Our office staff would like to see more features to track budgets, sales, and year to date. Our office staff feels that there should be an easier way to achieve searching for customers that have had a particular service done, so we can check back on them. Over all the app is a success with our company, there are just a few little things we would like to utilize from the app. Charts and pie graphs would be an awesome addition to our daily office use.
Cons
It is really difficult to track residential and commercial hours per user. We would like to see more specific reports, other than the few we have to choose from.
Response from RazorSync
Thank you Mary for your review and the feedback regarding tracking hours. I am glad to hear you are finding RazorSync easy to navigate. Please reach out if you have any questions, our team is always happy to help!