InventoryCloud Reviews

Pros

It's easy to set up and use, and has enough features that you could easily manage an inventory of a few thousand SKUs. Organization of the software menus is done well and there are no issues training people to perform the basic functions like scanning items in and out. Being able to redesign your labels and reports is a nice bonus feature I wasn't expecting.

Cons

The mobile app has some issues from time to time and any time I have a question, customer service takes their sweet time.

Alternatives Considered

e-PIC One Enterprise and NetSuite

Reasons for Choosing InventoryCloud

Fishbowl's terrible UI and issues with reports.

Switched From

Fishbowl

Reasons for Switching to InventoryCloud

Price to feature set ratio. Seemed like the most well-rounded option for the price.

Pros

The capability of utilizing the software on an app as we use iPads to input data in various storage locations. I also like the customized reporting option as we set min and maxes to calculate and control reordering quantities.

Cons

That I cannot get alerts for both expiration date warnings as well as min and max alerts. Handheld devices are also finicky with wifi connections.

Alternatives Considered

Clear Spider

Reasons for Switching to InventoryCloud

Because I was able to talk to a real person as opposed to setting up a demo with an automated messenger. Also, Wasp was a local company in Texas.

Pros

For a cloud product, it is robust, quick to access and interface is friendly. Inventory and items do have a solid amount of information to them. History and transactions are recorder correctly. Improvements to scanning have helped streamline scanner usage.

Cons

Kitting does not work. Picture downsizing is too aggressive. Lack of picture export options. Reports require a lot of cleaning up after exporting. Lack of csv PO import. No field for landed costs on POs. Only one type of order available (no transfer or custom orders.) Serial auto creation is flawed, opens the door to duplicates in inventory.

Alternatives Considered

Fishbowl

Pros

We use it to track paper. It is extremely adequate for this purpose.

Cons

It can at times be arduous to modify multiple inventory quantities at once.

Pros

The inventory management portions are wonderful. Everything is tracked in real time. Lists of low stock items, soon to expire products, and other tracking metrics work well.

Cons

The search feature is lackluster at best, unusable at worst. The non-pro subscription does not let me customize hardly anything. With a university lab's research budget I cannot afford the extra $5,000 each year for customization. Most things are still doable, but having custom alerts, report templates, etc. would be nice. Not $5,000 per year nice though.

Alternatives Considered

Labguru and Quartzy

Reasons for Switching to InventoryCloud

Barcoding and inventory tracking features were miles above Labguru or Quartzy. Also, since I am paying for Wasp they don't bombard me with ads or ask me to purchase through them so they can make a commission.

Pros

It's mostly self-contained. I completely about 85% of the functionality with the Program.

Cons

Number 1, software updates a a huge growing pain.

Number 2, I personally with it was more of a CRM like experience, that could tie in thing like emails and notes.

Number 3, lack of finer reporting details. If an items is edited with the edit page, their is no tracking regarding the previous data or whom made the edit.

Pros

This software is user friendly for an industry that has a high turnover of inventory.

Cons

The app interface could be improved to be simpler for employees that are simply handling inventory in and out.

Alternatives Considered

Fishbowl and Zenventory

Reasons for Choosing InventoryCloud

Server crashing, remote interface that never works.

Reasons for Switching to InventoryCloud

Authenticity of staff and user friendly interface.

Pros

implementation was easy and like putting in pictures

Cons

Took time setting up all the different types

Pros

Wasp Allows us to work more efficiently and more organized. Now, we know our supply consumption.

Cons

I would like the barcode device to be simpler

Pros

InventoryCloud is a great tool to manage,organize and look after our inventory with minimal effort

Cons

Dashboard could be improved since it is little cluttered

Pros

When I say that I LOVE this software, it isn't an understatement. This software has changed not just how I do my job, but has changed how the company I work for does inventory. Before InventoryCloud, the company as a whole was doing inventory through Excel. While this worked it was extremely inefficient. with InventoryCloud, checking in, managing, and charging materials to certain projects, couldn't be easier. Monthly hard counts? simplified. Inventory running low? Notifications sent straight to your email. InventoryCloud is well worth it.

Cons

Now, while I said I love this software, that does not mean that there are not things that need work. for example, the barcode scanning, while easy to use, requires a lot of setup. also, it doesn't always scan on the first try, and sometimes you will need to scan a few times. secondly, if you have other people using the software on iPads, like the company that I work for does, the training needed is a lot of work. some workers may have trouble understanding the ins and outs of all of the transactions that can be performed.

Pros

This is a renewal, this software is not user-friendly. We had to renew until we can move our inventory to a new system.

Cons

This software did not meet our company's needs. The salesperson sold us the inventory system when it should have been that asset system. The help disk is worthless, they are rood and talk down to you.

Pros

We have enjoyed working with InventoryCloud's support team as they are always helpful, knowledgeable and available in a decent amount of time.

Cons

Unable to add manufacturers, vendors, etc. on "the fly." Instead I was told to open another window and create what I need. The old WASP had an area in the system that if something wasn't there, you could do a quick add. This program, newer and better supposedly, is unable evidently. Also, receiving orders and then trying to move them or remove them, etc., we have to wait for some-odd reason for all of the numbers to get through the system. Annoying and almost enough to make us not want the software anymore.

Pros

the bar codes were very attractive and the ability to implement additional hardware down the line as we grow.

Cons

everything else is extremely difficult to use and input. Customer service is horrible and the staff for the most part in all my experiences calling in, are curt, unfriendly and not very knowledgable/helpful. Almost seems like its a task for them to be helping you out for the high price you pay for this software. Our company is very strongly considering switching to another platform.

Pros

I like how easy it is to view my items in the system by either item codes, locations, or descriptions.

Cons

the WASP online format is constantly crashing. it also is hard to keep an eye on some products. the check-in / out function is way too similar to the add /remove function. and it can cause confusion.

Pros

The setup and training for this software is extremely easy. We quickly remove and add inventory to the system. We can use the software in a very simplistic capacity. However, as we have brought on a software engineer, we can do more complex usage of the system, including API usage for integration.

Cons

There is not a whole lot that we dislike about the software. It is very easy to get information in and out of the system.

Pros

How it keeps track of everything easily.

Cons

Some of the reports are hard to figure out which is which.

Pros

Ease of use, the user interface, the fact that you can customize the columns

Cons

That you can't run reports or filter inventory items by the supplier/manufacturer lot number

Pros

Pros were the sales rep was super persistent when selling me the equipment and software.

Cons

The cons? After this guy sold me the software and scanners, the moment i received the equipment and needed assistance this guy was no where to be found. I tried leaving a message several times, have an email thread for nearly 3 months of him not responding to my request for help but me receiving his automated sales emails, spoke with customer service on 4 different occasions never got a follow up, finally got to the accounting dept who had said they would handle it and cancel it out to only find out months later they're still sending me invoices and never credited me back anything. This began in 02/17 its now 10/17 and i am following up again with Billing as i tried again 2 weeks ago promising they would fix this and still nothing. Now the supervisor relayed a message they would clear out the 2 of the 4 months of unpaid bills and meet me in the middle ( the customer who didnt get an answer back for 4 months and im supposed to pay in full or split the bill?) then to come back and tell me theyll cover all 4 months and that i should try and "re-sell" their equipment online (the same equipment i was sold on and not able to use due to bad customer service, its still in the box and they wont credit me back. Completely unprofessional, offering me to split invoices and re-sell equipment for products i wasnt able to use since the day i got it. If they correct this ill let it be known but until then the way this has been handled is so unprofessional acting like theyre doing me a favor canceling out 2 of the 4 months and not giving me credit for the 1st month and equipment i was swindled into.

Pros

The easiest functions to use on this software are adding, removing, and adjusting inventory numbers. Wasp Inventory Cloud System is much easier to use than many others in that regard.

Cons

I am disappointed that Wasp doesn't integrate with Shopify or Sage 50 easily. Instead, we'd have to pay Barcode Shack a lot of money to integrate. I wish Wasp had better integration with the systems we already use.

Pros

This product is very easy to use. Very easy to search and to find items quickly. Also, easy to update if you need to move items in your warehouse or if you need to add or remove items.

Cons

We had the old WASP system and there was no easy way for conversion. We had to manually upload the data.

Pros

The barcoding system by far. Doing our monthly audits while using tablets is the BEST!!

Cons

If the tablets had the same "locking" feature as the PC it would be faster.

Pros

The feature that is most helpful is probaly the hardware.

Cons

The filter messes up the search. When filters are activated its difficult search

Pros

With some user effort & education, the reports are fairly customizable. The learning curve is a bit steep, but once you get a handle on it it becomes easier.

Cons

At times it can be buggy or slow. That said, we use the cloud version, so there are many factors that can affect this issue. It is not very easy to get specific help without very expensive training packages.
I believe there should be some availability of monthly training available included with the subscription, and without additional cost.

Pros

I have the Role of "Power User" but mostly I use this program to adjust inventory of items given out to staff. I like that, for what I do, it is super easy to use and took only a few minutes from the person who set it up to show me how to use it.

Cons

I do not have any"cons." It works great for what I am tasked to do with the program.