JivoChat Reviews

Pros

Integration with other business apps CRM, mail etc.

Cons

Would like more configuration options for some features

Alternatives Considered

Zoho SalesIQ

Reasons for Switching to JivoChat

Price / functionality

Pros

I have been using Jivochat for a couple of years already and I must say that it became an essential tool for our day-to-day business. We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.

Cons

I would like to start seeing more integration possibilities with different platforms, and share of information.

Alternatives Considered

LiveChat, Chatbot and Intercom

Reasons for Switching to JivoChat

Best option

Pros

Easy to use - until you need help - then they vanish

Cons

While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!

Alternatives Considered

HoneyBook and Freshchat

Reasons for Switching to JivoChat

ease of installation

Pros

JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.

Cons

Brand removing is not available for my subscription

Alternatives Considered

LiveAgent

Reasons for Choosing JivoChat

They are closing down the service.

Reasons for Switching to JivoChat

It is more costly to add extra agents

Pros

Capabilities of software to store common knowledge.

Cons

There is not an assistant program for when live agents are unavailable/

Alternatives Considered

tawk.to

Reasons for Choosing JivoChat

twice. Recently (last year)

Switched From

tawk.to

Reasons for Switching to JivoChat

Ease of use, overall cost, accessibility.

Pros

Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!

Cons

There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.

Pros

Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.

Cons

JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.

Pros

you need very low effort to setup and integrate the web widget to our self developed applications.

Cons

it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.

Pros

I like that is stable, it has desktop and mobile apps

Cons

Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding

Pros

The Best thing about this software is that it keeps track of the users and allows you to set up reminders while showing you the conversation you are being reminded about in the following week or month.

Cons

The worst part is that you can only assign chats to online users. It would be helpful to be able to assign B2B leads to offline sales agents.

Pros

Most I like is that software show text when customer typing, which help our supports to answer as quickly as possible

Cons

There is no option to use one account in different desktops.
But I understand the reaseon

Pros

The Web platform is great, and the chat is very efficient, thinking about the group of people that use it with me, the software has served me very well, for people who have ecommerce like me this app is splendid.
The contact we have with the client, gives much more confidence and credibility to the work.

Cons

One point of improvement was that when minimizing the window, the software inserts the missing status, even if it is online automatically.

Pros

Very user friendly for both parties, integrates with everything! Apple business chat works great with JivoChat!

Cons

SMS features are limited.. we’d like to be able to send SMS from our business numbers without a customer first having to chat in to create a dialogue.

Alternatives Considered

Salesforce Sales Cloud

Pros

We use the chat daily...setting it up for our needs was not too difficult but needed some adjustments after we figured out how it looked and functioned on our set...it was certainly not a one-step set up process. It's been very helpful in allowing us to assess our customers questions so that we can make improvements to our site. As with any chat, we get some interesting questions...

Cons

Some of our customers complain about the number of times the chat box pops up while they are on the site...call it "annoying". I sent a note to your customer support dept. but never heard back :(

Pros

- The triggered chat
- Ease of installation
- Filtering of transcriptions

Cons

- My company don´t have any cons about this software.

Pros

Allows more users than other software and contains the same features.

Cons

I can not think of a feature I do not like. It works well for our business.

Pros

I really liked all of the great features and integrations that make JivoChat a great asset for your business. It’s a very easy to use platform, so first time users and new employees will catch on fast.

Cons

It was customizable but it can use a little more options to make it more adaptive depending on your business, such as widgets and more.

Pros

I found the chat accidentally, while searching for the system which would show better that our website had an online chat. I am very satisfied with jivochat, it is definetely one of the best.

Cons

I am using free version now, we are 4 agents and the price is a bit above our budget.

Pros

The app allows me to connect with our website visitors daily and the reporting tools give us a good view of daily activities. The program is easy to use and we have seen a rapid improvement in our Customer Care Department for the short time we have been using it.

Cons

I miss the daily visitor statistics in our analysis tools. Would be a great feature.

Pros

Far better than AI powered Chatbots . Ability to handle complex queries as the chat is with real person

Cons

Nothing in particular. over all a great software.

Pros

EASE OF USE, LIKE THAT YOU CAN SEE WHAT PEOPLE ARE ABOUT TO SAY

Cons

WHEN A CONVERSATION COMES UP AND YOU HIT IGNORE, IT KEEPS COMING UP

Pros

convenient, understandable, i like it, simple

Cons

I like everything, it is understandable even for children

Pros

The ability to connect to multiple outlets and devices makes sure you don't miss a potential customers message.

Cons

Set up may take some time and the chat box is not that aesthetic. However, it works and that's all that matters and for the price (free) you can't beat it.

Pros

easy to use.efficient.extremely necessary in a company.

Cons

the price could be more attractive......

Pros

A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

Cons

All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years.

When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business.

It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket.

We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again.

Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.