XCALLY Reviews

Pros

Intuitive GUI.
Tons of features.
Easy Install & Maintain.
Future Proof Investment.
State of the art technology.

Cons

I live everything about Xcally Motion 2.

Alternatives Considered

Reasons for Choosing XCALLY

Switched From

Reasons for Switching to XCALLY

Pros

We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services.

Cons

Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want.

Alternatives Considered

Reasons for Choosing XCALLY

Reasons for Switching to XCALLY

Pros

Single UI for multiple input streams to call centre agents.
Open channel to allow unlimited integrations.
Support.

Pros

Easy installation. Fast support response. Reasonable price.

Cons

Upgrade may bring some additional issues.

Pros

As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.

Cons

I can honestly say there was nothing I do not like

Pros

The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale!
Last but not least, the training plans for users and partner programs !! really excellent!

Cons

The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!

Alternatives Considered

Reasons for Choosing XCALLY

Reasons for Switching to XCALLY

Pros

As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general

Cons

The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is.

Alternatives Considered

Reasons for Switching to XCALLY

Pros

I use many telecom solution but xcally is perfect, easy to use and stable.

Cons

All is perfect in xcally i have nothing to write here at this moment and after 4 years of use.

Pros

What I like most is the unification. I think every component of the software is clear and has it's function well defined. Optimization I think is the word.

Cons

What I like least is sometimes I think it's a little limited by the admin portal. I'm used to work with pure asterisk configuration and everything written on asterisk dialplan.

Pros

Ease of use for administrator and agent.

Cons

Reports engine lack the option to run all query types from the database

Pros

I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.

Cons

There really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer!

Pros

XCally is a great solution for our activities! It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors. One of the best thing about XCally is that you don't need IT people in order to configure queues, agents and even simple IVR.. We use XCally mainly for handling Voice Phone Calls but we use also the Omnichannel Chat module, which provides a good level of customization and activities monitoring capabilities (using the Realtime environment and the Analytics). We are using XCally from 5 years now and each time we need to upgrade it for a new channel it takes us very little time!

Cons

nothing special, it’s a good solution for all our requirements and needs

Pros

We integrated with our Zendesk ticketing system and it is no brainer and easy to navigate and use. The subscription fee is consider affordable. The account manager in charge are highly responsive and extremely helpful.

Cons

I dont have any bad experience with XCALLY so far.

Pros

The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail
Many interesting projects can be made with the tools provided by the software
Very user friendly and awesome look in terms of design
Many integration possibilities with existing customer care systems
Very strong development team with many additions and suggestions implementing to the software on a regular basis
Awesome communication experience with customer support and sales teams

Cons

As everything in the world, it is not ideal. But it is the closest to ideal in terms of price and functionality/quality you can get.

Pros

one system - all channel for communication with our clients.

Cons

hard to start dailer system, imposible start several dailer campaign at same time, contact manager one form for every employee, at big companies, there are different departments and they need different contact manager forms. If use one form for everyone - too much info for end users

Pros

This is a great product for omni-channel contact center work. We've been with the company since their voice only product ... Shuttle. We are now on the latest version and we love it.

Cons

Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.

Pros

Its ease of deployment and use.
No need to spend several days training administrators, supervisors, agents.

Cons

That there is no native connector with Odoo.

Pros

XCALLY is very stable with a Linux based core, low resources consumption and ease of use.
Elegant design with many language even for eastern written languages like ARABIC you get RTL support.
Easy drag and drop IVR.

Cons

Nothing really the applications is awesome.

Pros

Ease of use and global support system when the need for support arises.

Cons

Still trying to figure this out - nothing not to like so far.

Pros

Fast support, fast to use, not expensive software

Cons

I tried to integrate e-mail but it was not a success. I use it only for the phone

Pros

To start with, it has a beautiful design and it's one stop solution for all GUI regardless of whichever media is used from voice, SMS to messenger. The dashboard is user friendly. It has social media integration and inbuilt voice recording.

Cons

The tech support team is not available for help during emergency. It takes time to resolve issues.

Pros

that you can create you own channels in all of your social networks.

Cons

tech support is not the fastest tech support in this industry. Can improve please!!!

Pros

Its flexibility on cloud because of its architecture. Price is fairly and WebRTC version is pretty enough.

Cons

Because of its fast growing there are updates very often, some of them have some bugs which must be corrected on later versions.

Pros

What I like the most about the software is that it is possible to develop any project thanks to the possibilities of integrations it offers.

Cons

To say something, what I like least about XCally is maybe the lack of graphics in the reports

Pros

XCALLy is an easy to setup and manage platform. It offers us the ability to automate many of the call center needs and filla gap in the market.

Cons

Will love to see an integration of call controll int he scripting page.