User Reviews Overview
About Phonexa
Phonexa Call Logic is a cloud-based solution that enables businesses to gain data insights into marketing calls and campaigns, improving return-on-investment (ROI). It allows users to capture caller demographics, analyze inbound...
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- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
White Glove Service
Pros
As the CEO of Billy.com, I decided to fully transition to Phonexa in 2021. Since then, I have been provided with over-the-top customer service from some truly great people. I cannot speak highly enough of how great the Phonexa team is, from the top down. My main reason for transitioning was to avoid exorbitant onboarding fees and to take advantage of the multiple systems they offer. These multiple systems have increased my revenue, while my costs have gone down, resulting in greater profits for the company.
Cons
There is a learning curve, like with any new software, due to the many features not found on other platforms.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Cost efficient all-in-one platform versus paying for multiple platforms with singular...
in one word "Fantastic"!
The reporting dashboards have been able to show us trends in the data immediately signaling potential issues or red flags. This has saved us time and money as well as allowed us to shift budgets and help or monetization efforts.
Pros
The ease of having all of your marketing automation and accounting in one place
Cons
Some reporting on the customer side needs customization but the Phonexa team (especially Mohd Abbas ) are ready, willing and able to tackle our modification requests.
Reasons for Choosing Phonexa
We were considering adding a 4th platform to handle all our tracking and invoicing needs, until we found Phonexa which enabled us to use just theirs.Switched From
RetreaverReasons for Switching to Phonexa
The integrated billing platform and ability to expand into other forms of lead generation products such as sms, emails and link tracking tools.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Excellent Support and Easy To Work With
Good to work with. Support is always available to help and turn around time is quick
Pros
Platform is packed with features. Reporting is very detailed. You can build a ping tree for any vertical. Phonexa support will build API integration for anything you need.
Cons
Its hard to find certain settings in the UI. Repetitive actions when building Min tiers.
Top Phonexa Alternatives
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Nasser is the best
Pros
Working with Nasser. He is always attentive and you clean tell he cares. He goes above and beyond to make sure I am happy and understand.
A hard worker.
Also, ALWAYS makes time to meet with me.
I would hire him if i could!
Cons
Set up is miserable so much to do............
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Customer Service is second to none!
I have talked with numerous people in their organization and I am always surprised that everyone there embodies the same helpful, kind, and extra-mile services. They have done an amazing job of developing a culture that is so easy to work with.
Pros
Phonexa has every component we need and is easy to understand. Their support team is the best in the industry - bar none.
Cons
I don't think there is anything I do not like. The team addresses any concern immediately.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Phonexa is perfect for multi-tier lead management
Great customer service. Fast onboarding. Lots of features we didn’t even know we needed which is awesome.
Overall, highly recommended.
Pros
Our company loves the fact that they are offer multi tier lead gen management and they have the most features for affiliate management and tracking. We know the origin of every deal now and our affiliates are happy because they get paid on every deal thanks to phonexa’s technology.
Cons
It has a LOT of features so sometimes there’s a big learning curve but it’s ok because they have awesome support.
[SENSITIVE CONTENT] have been phenomenal at getting our platform up and running. Amazingly helpful.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Mati Milller Media Manger - RMI
Pros
Phonexa is easy to use and very customization. I am just starting to learn all the capabilities however the ones I am familiar with are easy to use and important in our day to day.
All the different requests I made thus far were solved within the platform or was adjusted to meet my needs.
Cons
I am a new user to the platform and don't have any cons yet.
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Phonexa
Fantastic from onboarding to support and end-user experience is great.
Pros
Does a great job capturing all our demographic data. Also, love that they offer multi-tier lead management and by far the most features for affiliate management.
Cons
Learning curves can be a little steep, but other than that its great.
Alternatives Considered
Leadpages- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Phonexa for Web Lead Distribution
The software is excellent, but more than that, the account management and support teams make implementing Phonexa a prospect that's far from daunting.
Pros
The most useful aspect of Phonexa for Lead Prodigy is the available interface which allows any buyer (individual, agency, call center, etc.) to set their own campaign filters and schedule, as well as fund their own account directly.
Cons
Phonexa is so robust and powerful, sometimes its difficult to navigate the plethora of settings. But they have excellent real-time support for when I just need to get something done.
- Industry: Logistics & Supply Chain
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Affordable lead distribution software with excellent customer service
Pros
Great lead distribution system with a great team at an affordable price, fast integration, overall highly recommended.
Cons
nothing so far, great product, great price.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great product, Exception customer service
Great
Pros
Working with phonexa team feels like extension of our own operation and IT team. They are doing great job at understanding the market and rolling our features which are very relevant and criticial for all the users success
Cons
ML & AI capability to run deep analytics are still missing
- Industry: Financial Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Incredibly Easy to Use and Provides Very Robust Reports
It's an amazing product, and my account manager is pretty phenomenal. It was a bit of a drag when I first signed up because the setup took a while, however once I was up and running, my leads were completely monetized and I was able to fluidly run lead gen and grow it.
Pros
I really enjoy how easy the platform is to use. You can see MTD reporting and group all reports in different ways depending on what you are trying to see. Also the customizable dashboard makes it easy to see all the stats I want at a glance in one location. The best part is that there is an app, so it makes it super easy when I am out and about.
Cons
Sometimes there are updates they make and the notifications are a little vague. However, my account manager always seems to have any answers to the questions I have and provides solutions if no answer.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Highly Recommend
Pros
Phonexa is an amazing piece of software that our business couldn't live without. We have been using it for over 2 years now and it has never let us down. It makes running our business so much easier. There isn't anything the software can't do, and there are constantly new features being added, features that you didn't know you even needed until you have access to them. I would highly recommend.
Cons
There are no cons, I like everything about it.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
OUTSTANDING Customer Service
Pros
The customer service with Phonexa is OUTSTANDING! Everyone is a pleasure to work with. [SENSITIVE CONTENT] have gone out of their way on multiple occasions to make sure I understood how everything works. They are quick to respond to a question and always offer to get on a call if anything needs further explanation.
Cons
When I first started using Phonexa, it was a bit overwhelming due to all the features. Thankfully the team gave us their full support and helped us quickly navigate and learn the system.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Phonexa Delivers
Overall, Phonexa is helping us to be intelligent about our call routing and monetization.
Pros
Phonexa delivers against what it claims to do. Phonexa does an excellent job of call tracking and call routing. We use it to run our call programs and we use the multiple call routing options to determine how to best monetize calls. Phonexa doesn't drop calls and gets both the routing and the reporting correct.
Cons
There is a bit of a learning curve with Phonexa, but once you get the hang of it, it is a powerful tool.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great Lead Generation & Tracking Platform
Pros
Phonexa is definitely all-in-one solution for lead management. Comes with built-in analytics and tracking. Everything is pretty streamlined and easy to manage. We are able to see the lead details in real time and automatic distribution makes our lives easier. For us, the most valuable part of Phonexa is the ability to add additional publishers and buyers into the pipeline. The pipeline is completely customizable, so we have a clear mind that the lead is handled by the right team.
Cons
User documentation is not detailed but Phonexa's account managers are available almost 24/7 for any help request.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Reports Load Instantly and Unl. Integrations
My overall experience has been great. Our team uses vanity numbers to track calls and a custom IVR to route these calls. It helps with our attribution and we are able to see what campaigns are the most profitable, which helps us increase our marketing ROI.
Pros
The software is very fast. Everything loads quickly, easily the most responsive platform we've used. The customer service team is great, they are always available to offer advice and walk you through any problem areas. And maybe the most important aspect is how robust and flexible the software is, we are able to set up integrations with all of the marketing/ sales products that we use.
Cons
The product can be a bet overwhelming because it offers many features. However, after a few training sessions with our team, that concern quickly went away.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Phonexa is an excellent product
Phonexa are excellent, and we feel we made the correct decision in choosing them for our company requirements.
Pros
Phonexa provides us with all the tools we require across the board to implement our business prodcuts and campaigns effectively. From Ping Tress, Form Building, API set-up, reporting and excellent customer service, and loads of other offerings we make the most of an excellent product.
Cons
Nothing to much to be said here, reporting was a bit lacking in certain areas, but after working with the Phonexa team, we have made some good progress on that.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Increased my ROI
Prior to being on Phonexa, I used to run direct with several networks and be frustrated at the multiple campaigns I would need for this. Phonexa allowed me to monetize all my leads from one campaign, and the reporting allowed me to optimize not only my campaigns, but my ping tree as well. I have full control of my leads and data and can remarket when I choose.
Pros
This system is easy to setup campaigns with, manage my ping tree and has also help me grow my business. I also love the reporting it has.
Cons
It's such a large platform that learning everything is takes some time, however the account managers are always available to help me.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
What a lead gen needs!
Pros
Features are build based on day to day data and campaign management for lead gens. The user can easily track the incoming and outgoing leads, the history of the lead and the changes on lead data. Easy process to set up campaigns and 24/7 support. My reps are one Skype ping away.
Cons
Nothing specific I can mention at this point
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Easy to use but very powerful
Helped improve analytical decision making and improved lead ROI within the first month. Well worth the investment, and has changed the way we do business.
Pros
Very quick to get up and running with most integrations ready to go immediately. Any questions or changes are quickly addressed by the tech team, and I feel like there is always "white glove" service at the ready if needed.
Cons
No issues seen to date. Would recommend to anyone looking for lead management system.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Excellent Support Team. The only platform you ever need for lead management
Pros
Support team is extremely great. You get all of their products into 1 account. Their LMS API Integration for channels is amazing.
Cons
Sometimes it's too complex, user interface is confusing. Trying to setup a channel, integration takes time.
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Raving User of Phonexa
Super useful and unique. Customer support has been excellent. The sales team was very friendly and helpful
Pros
Very easy to work with, customers enjoy using it as well. Very little questions. Super intuitive
Cons
Onboarding could have been a little smoother, but that was more from our side.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
CMS Services Phonexa Review
Im happy and content to stay on this platform just for the customer service and assistance to create new campaigns and assist with onboarding new pubs and buyers
Pros
the call logic and LMS SYNC, the ease in which we can add multiple buyuers to a ping tree
Cons
the reporting and customer service, i dont know what i would do without Miguel! he is amazing!
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Awesome Software! Awesome Service!
Awesome service, amazing product, great value.
Pros
This software is by far the best leads managing software I've ever come across. I previously used a free form from one of my buyers, that was a mistake. Phonexa put me in the driver's seat; the software allowed me to explore all opportunities. It also created some healthy competition among buyers. My leads have doubled since I started using the software. The software is a no brainer! The director of sales, is my account manager she has walked me through the process every step of the way. Additionally, she helped me analyze the data that was coming through, so I could make the most of my campaign. Quality, Value, and Service they hit it out of the ballpark! Go!
Cons
I have not yet experienced any problems.