Phonexa Reviews

Pros

We have a lot of atypical workflows for our lead/call buyers. Phonexa has worked closely with us to make sure we can work smoothly with all of them - which is exactly what they said they'd do when we were vetting them. They have way more features and flexibility than the other SaaS's we tested, too.

Cons

Features and flexibility means complexity - and Phonexa can be complex, depending on how deeply you use it. But doesn't it say something that what I like least about Phonexa is it's robustness and ability to handle pretty much everything we've thrown at them? Not a lot of complaints about Phonexa from me.

Pros

The ease of having all of your marketing automation and accounting in one place

Cons

Some reporting on the customer side needs customization but the Phonexa team (especially Mohd Abbas ) are ready, willing and able to tackle our modification requests.

Alternatives Considered

Ringba and Invoca

Reasons for Choosing Phonexa

We were considering adding a 4th platform to handle all our tracking and invoicing needs, until we found Phonexa which enabled us to use just theirs.

Switched From

Retreaver

Reasons for Switching to Phonexa

The integrated billing platform and ability to expand into other forms of lead generation products such as sms, emails and link tracking tools.

Pros

The onboarding team is amazing. Hands down amazing. Best ever! They are patient, kind, and dedicated to making their product work for you.The support and developer teams at Phonexa are some of the best assistance teams I have ever worked with.

Cons

The UIIts clunky, boxy, looks like win95 and functions like it too

Pros

Working with Nasser. He is always attentive and you clean tell he cares. He goes above and beyond to make sure I am happy and understand.

A hard worker.

Also, ALWAYS makes time to meet with me.

I would hire him if i could!

Cons

Set up is miserable so much to do............

Pros

We looked for software that could handle a different part of our business and reviewed several options, but Phonexa quickly took the lead. From our initial discussion with [sensitive content hidden], who took his time explaining all the platform had to offer (it has so many unique features – too many to list!) to the onboarding process, where [sensitive content hidden], our primary onboarding support contact, devoted his time to ensure we were able to utilize the system effectively and now we have the Customer Success team, [sensitive content hidden], who is responsive and a joy to work with - we are blown away on the customer attention and overall support Phonexa had to offer. We enjoyed reviewing our traffic easily and troubleshooting any error failures so we could quickly investigate the issue. Starting with new software and system can be intimidating, mainly if you are used to your current system. Still, Phonexa’s interface is easy to use, and you can rely on a competent and customer-focused Phonexa team every step of the way.

Cons

Starting over with a new system requires time, and it will take time to learn the interface. But, with [sensitive content hidden]’ leadership regarding how to use the system, we did not regret the time it took to get up to speed – thanks, Phonexa team, for taking what is typically a pretty daunting experience into a pleasant one.

Pros

As the CEO of Billy.com, I decided to fully transition to Phonexa in 2021. Since then, I have been provided with over-the-top customer service from some truly great people. I cannot speak highly enough of how great the Phonexa team is, from the top down. My main reason for transitioning was to avoid exorbitant onboarding fees and to take advantage of the multiple systems they offer. These multiple systems have increased my revenue, while my costs have gone down, resulting in greater profits for the company.

Cons

There is a learning curve, like with any new software, due to the many features not found on other platforms.

Pros

Our company loves the fact that they are offer multi tier lead gen management and they have the most features for affiliate management and tracking. We know the origin of every deal now and our affiliates are happy because they get paid on every deal thanks to phonexa’s technology.

Cons

It has a LOT of features so sometimes there’s a big learning curve but it’s ok because they have awesome support.

[SENSITIVE CONTENT] have been phenomenal at getting our platform up and running. Amazingly helpful.

Alternatives Considered

LeadsPedia

Reasons for Switching to Phonexa

Because of Redha and his team. The best support.

Pros

Phonexa is easy to use and very customization. I am just starting to learn all the capabilities however the ones I am familiar with are easy to use and important in our day to day.
All the different requests I made thus far were solved within the platform or was adjusted to meet my needs.

Cons

I am a new user to the platform and don't have any cons yet.

Pros

Platform is packed with features. Reporting is very detailed. You can build a ping tree for any vertical. Phonexa support will build API integration for anything you need.

Cons

Its hard to find certain settings in the UI. Repetitive actions when building Min tiers.

Pros

Customer Support, onboarding process was overall good, integrations were done quickly

Cons

Pricing and time limit of posting leads

Pros

Working with phonexa team feels like extension of our own operation and IT team. They are doing great job at understanding the market and rolling our features which are very relevant and criticial for all the users success

Cons

ML & AI capability to run deep analytics are still missing

Pros

I really enjoy how easy the platform is to use. You can see MTD reporting and group all reports in different ways depending on what you are trying to see. Also the customizable dashboard makes it easy to see all the stats I want at a glance in one location. The best part is that there is an app, so it makes it super easy when I am out and about.

Cons

Sometimes there are updates they make and the notifications are a little vague. However, my account manager always seems to have any answers to the questions I have and provides solutions if no answer.

Pros

Phonexa is an amazing piece of software that our business couldn't live without. We have been using it for over 2 years now and it has never let us down. It makes running our business so much easier. There isn't anything the software can't do, and there are constantly new features being added, features that you didn't know you even needed until you have access to them. I would highly recommend.

Cons

There are no cons, I like everything about it.

Pros

The customer service with Phonexa is OUTSTANDING! Everyone is a pleasure to work with. [SENSITIVE CONTENT] have gone out of their way on multiple occasions to make sure I understood how everything works. They are quick to respond to a question and always offer to get on a call if anything needs further explanation.

Cons

When I first started using Phonexa, it was a bit overwhelming due to all the features. Thankfully the team gave us their full support and helped us quickly navigate and learn the system.

Pros

Phonexa delivers against what it claims to do. Phonexa does an excellent job of call tracking and call routing. We use it to run our call programs and we use the multiple call routing options to determine how to best monetize calls. Phonexa doesn't drop calls and gets both the routing and the reporting correct.

Cons

There is a bit of a learning curve with Phonexa, but once you get the hang of it, it is a powerful tool.

Pros

Does a great job capturing all our demographic data. Also, love that they offer multi-tier lead management and by far the most features for affiliate management.

Cons

Learning curves can be a little steep, but other than that its great.

Alternatives Considered

Leadpages

Pros

Phonexa provides us with all the tools we require across the board to implement our business prodcuts and campaigns effectively. From Ping Tress, Form Building, API set-up, reporting and excellent customer service, and loads of other offerings we make the most of an excellent product.

Cons

Nothing to much to be said here, reporting was a bit lacking in certain areas, but after working with the Phonexa team, we have made some good progress on that.

Pros

Phonexa is definitely all-in-one solution for lead management. Comes with built-in analytics and tracking. Everything is pretty streamlined and easy to manage. We are able to see the lead details in real time and automatic distribution makes our lives easier. For us, the most valuable part of Phonexa is the ability to add additional publishers and buyers into the pipeline. The pipeline is completely customizable, so we have a clear mind that the lead is handled by the right team.

Cons

User documentation is not detailed but Phonexa's account managers are available almost 24/7 for any help request.

Pros

The software is very fast. Everything loads quickly, easily the most responsive platform we've used. The customer service team is great, they are always available to offer advice and walk you through any problem areas. And maybe the most important aspect is how robust and flexible the software is, we are able to set up integrations with all of the marketing/ sales products that we use.

Cons

The product can be a bet overwhelming because it offers many features. However, after a few training sessions with our team, that concern quickly went away.

Pros

This system is easy to setup campaigns with, manage my ping tree and has also help me grow my business. I also love the reporting it has.

Cons

It's such a large platform that learning everything is takes some time, however the account managers are always available to help me.

Pros

Phonexa has every component we need and is easy to understand. Their support team is the best in the industry - bar none.

Cons

I don't think there is anything I do not like. The team addresses any concern immediately.

Pros

Features are build based on day to day data and campaign management for lead gens. The user can easily track the incoming and outgoing leads, the history of the lead and the changes on lead data. Easy process to set up campaigns and 24/7 support. My reps are one Skype ping away.

Cons

Nothing specific I can mention at this point

Pros

Support team is extremely great. You get all of their products into 1 account. Their LMS API Integration for channels is amazing.

Cons

Sometimes it's too complex, user interface is confusing. Trying to setup a channel, integration takes time.

Pros

Very quick to get up and running with most integrations ready to go immediately. Any questions or changes are quickly addressed by the tech team, and I feel like there is always "white glove" service at the ready if needed.

Cons

No issues seen to date. Would recommend to anyone looking for lead management system.

Pros

Very easy to work with, customers enjoy using it as well. Very little questions. Super intuitive

Cons

Onboarding could have been a little smoother, but that was more from our side.