CallHippo Reviews

Pros

-The customer support team is excellent. They are very responsive and help me resolve my problems.
-The prices are afordable: comparable or better than others Virtual Phone Services.
-Provides great services for international calling ! Makes international calls alot more easy and less expensive.
-It is easy to use.
-It has a simple UI which greatly facilitates the domain of the service.

Cons

I had some problems trying to register even with a business email I could not create a new account and
the first time I used the service it crushed 2 times and keep logging me out of my account.
But i called the support team and they helped me resolve the problem.

Pros

I liked how their customer service team emphatises when an inconvenience is faced and treats us like valuable customers instead of just another number.

Cons

Not bad. I have used multiple voips in different organizations. But, it is competitive.

Pros

Integrates with other features, good transcription of calls, high quality transcriptions.

Cons

Customer service was so TERRRIBLE, you go around and around in circles. They say they will cancel a feature then don't do it, then if you ask for a refund for the service you cancelled and they confirmed had been cancelled they will take you round in circles again. They

Alternatives Considered

Aircall

Reasons for Choosing CallHippo

They stopped supporting outbound calls from Australia. They were great.

Switched From

CallTrackingMetrics

Reasons for Switching to CallHippo

It seemed a bit cheaper, but its not.

Pros

easy panel management, fast customer support, integration options.

Cons

Prompt and effective customer support is crucial for any service provider. Users often consider the responsiveness and helpfulness of the CallHippo support team when assessing the overall experience.Users may assess the app based on the range of features it offers and whether they align with their business requirements. This includes call management features, integration capabilities with other tools, ease of use, and customization options.

Pros

The support team is extremely good. They work hard to get your problem fixed. They do it until it's fixed! Special shout out to [sensitive content hidden]!

Cons

I do not have anything as of yet to claim.

Pros

I like the tool because it is easy to use, it allows me to be connected to my telephone exchange from the country or place that I am, which allows me to speak with my clients easily, safely and clearly.

Very good connection, audio quality and customer service

Cons

The technical support I feel that sometimes they do not know well what they are doing, they take a little time to give answers to the tickets and the transfer of calls stinks!

Pros

I appreciate their constant availability and willingness to address my concerns right away.

Cons

I have been using this for months, and I haven't had any issues yet.

Pros

Pricing and Support team. I always got the solution within half an hour.

Cons

Everything is perfect, if I found any issue definitely I will share

Pros

The calling interface and uninterruptable services.

Cons

Nothing as such as of now. I have been a very recent user

Pros

Easy to use. Customer service is very responsive

Cons

No call recording in 1700Rs plan and I cant see sms either. Other than that no problem

Pros

That we always someone to reach out to, in case of a query! need to follow those long procedures to get to the customer service dept. Someone new like me, might have questions and queries in the initial phase! And I highly appreciate CallHippo customer service!

Cons

I would say you should come up with options where one can sign up, without having a GSuit account or with email IDs like Gmail.com, yahoo.com! As I believe an entrepreneur, or a freelancer, might not have access or availability of official email Id! Hence they are left with no choice than not to use your service!!

Pros

Our team found CallHippo to be very easy to use and it was super quick to set up.

Cons

The only criticism is that it was very difficult to find how to cancel my account, once we no longer needed it. But [SENSITIVE CONTENT] in Support was very helpful and quickly gave me the information I needed. Way to go, [SENSITIVE CONTENT]!
We used CallHippo for a client's project that is now complete, so we no longer need the service.

Alternatives Considered

Voximplant Platform and Microsoft Teams

Reasons for Switching to CallHippo

CallHippo had the best balance of features, reliability and price. Though VoxImplant is cheaper, the quality was better with CallHippo. MSTeams are all well and good, and a solid product, but astronomically much more costly than CallHippo.

Pros

Provides all the features that would need and then some. There are lots of services to choose from but no matter which service you choose having reliable customer service is critical to making it all work.

Cons

The only thing I can think of is the robot voice for the voicemail technology could probably be upgraded. But they also allow you to upload your own pre-recorded audio file which works perfectly for me so it wasn't really an issue at all.

Pros

Once you learn to use it, it is very easy and robust. It does more than what we need it to do, and the price is great.

Cons

Our agency sets up many accounts for our clients. Sometimes the anti-fraud department flags our new accounts. Our clients pay their CallHippo bill directly so we have many accounts rather than just one.

Regardless, the new account openings are resolved quickly.

Alternatives Considered

CallRail

Reasons for Choosing CallHippo

Pricing and support

Switched From

CallRail

Pros

It has decent connectivity and simple to set up and use.
They have mobile apps which makes it simpler to stay in touch with our clients.

Cons

It can get difficult to get numbers, I understand that they have strict compliance policies, which is good in longe run.

Alternatives Considered

Dialpad

Switched From

RingCentral MVP

Pros

Affordable to use. Easy UI. Their follow up needs much work though.

Cons

Do not use CallHippo because their communication skills do not make me feel comfortable with the service that I am getting.

Steer clear from the service at all costs. I attempted to change my credit card information because I didn't hear from them for a week and a half on cancelling the service.

Please review this screenshot to understand what I am saying here -> [SENSITIVE CONTENT HIDDEN]

Pros

It is super easy to navigate, no need to have deep training for newly onboarded employees. Good customer support, kudos to [SENSITIVE CONTENT] for always assisting us in terms of support.

Cons

None so far, they already resolved my raised issue before about the compatibility of browsers.

Pros

After an initial poor experience with one of the support staff the
manager stepped in. Kudos to following through on numerous awkward
first starts. Despite one after another issues that came up they
finally persevered and I have a functional product to try out for the
next year. We will see how the relationship goes after I've had some
time to use.

Cons

Some of the functionality is clear other parts are not so. The company
could do themselves a favor by clearly documenting the capabilities AND
LIMITATIONS so that the prospective customer knows what they are. The
company could also do themselves a favor by reviewing their website and
removing obvious typographical, grammatical and outright silliness from
their website (i.e, there is no Boston County in California). The lack
of paying attention to detail in the web pages was evident in similar
problems that occurred getting the software to work. I feel like I was
the first customer that ever used the product from South Africa.

Pros

The software itself was actually great, we used it for 6-8 months, and it did very well.

Cons

They did have some bugs, not show-stoppers, but they were annoying. It took a decent amount of time to get them sorted out, which I think is in some ways normal for any start-up. They did, however, fix it.

Pros

- Its ease of use
- App while using on laptop and mobile
- Dialler has many options
- Ap on mobile is very user friendly
-

Cons

- Sometimes connections during calls gets lagged
- The app on mobile always ask for giving rating.
- There could have been more features like ring central.
- You could provide physical telephone to customers in India also.

Pros

It has what you need for a phone number. Speedy set up, then you can forward the new number to your personal or office number. We've included a voice mail as well so all calls are greeted with a professional message while the line is being redirected. in the past tried 2 other services that did not work and this is the best by far. Been using it for almost 1 year. The phone app is really handy as you can call from the app.

Cons

Nothing much. all is good and can't think of anything, except that for some countries they don't have phone numbers. But guess that's not something not to like - it's just that their service does not include it.
If they can have phone numbers for most countries in the world that would be better

Pros

It's one of the best software for call forwarding out there. I love that I can answer call on web dialer and on the app and on the go over the forwarder number.

Cons

App should have more options in side to change few more setting.

Pros

Easy of use, setup and support they are always willing to help

Cons

it hangs ocasionally and it needs better voices for recordings.

Pros

I tested the number and it worked the A’s expected when I set up the account.

Cons

The software was adequate for my needs but the agents at callhippo started requesting sensitive personal information immediately after taking my credit card data.

Pros

It was pretty easy to use and it also seemed good value for money

Cons

When I did my research it was not stated anywhere that outgoing minutes are extra. I went through the trouble of signing up and than realized that this product will not work for me because of the extra per minute charge. First I upgraded the plan and than i realized that even on the higher plan I am paying per minute for outgoing calls. Cheaper to get another line with local carrier. I am mostly upset because this should be listed front and center and not hidden somewhere at the bottom of a very long pricing page. Just wastes everyones time

Alternatives Considered

CallRail

Reasons for Switching to CallHippo

Seemeded easier