User Reviews Overview
About WorkflowMax
Workflow Max is a cloud-based workflow and job management solution designed to serve small to midsize service-based businesses. Along with key project management capabilities, the solution provides quote creation, timesheets, job...
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- Company size: 11–50 Employees
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Review Source
WorkflowMax has changed the way we work
I’m a Partner at Greengage - a London based sustainability and environmental consultancy providing advice to a range of different clients on how they can integrate sustainability into their core operations as well as making their developments more environmentally responsible.
We used to employ a cumbersome system of spreadsheets for time & project management that would often involve duplicate information. It was not a system we could use to generate meaningful information about how much cost had gone into a job, or how much time or budget we had left and how we we were tracking a fee.
When we switched to WorkflowMax, I was surprised how easy it was to get started. All our staff found it very simple, intuitive. The online video tutorials and the support team helped us immensely by answering all of our queries.
WorkflowMax provides us the opportunity to run our own reports with a very powerful custom report builder in a very easy and intuitive way. As a consultancy, its having that information in hand to be able to go back to clients where we are with individual projects.
The way WorkflowMax enables us to tailor the information has saved us 70-80% of the time we used to spend on that system. In terms of return on investment, WorkflwoMax is a no-brainer. We can recoup the invest on a monthly basis by just having one more hour of consistency.
As a business owner, WorkflowMax makes my life easy by having all the information in one place - so we can see where we are at in terms of projects, we can see who is working on it, we can see where we are with invoicing, we can see how much money in the budget is left over and much more.
There is less admin involved in the business now. WorkflowMax has given us an unfair advantage to stay ahead of our competitors. Highly recommended for forward-thinking service businesses.
- Industry: Consumer Goods
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Review Source
WorkflowMax is working for us
"WorkflowMax has been like someone turning the light on for our business.
We knew our old software wasn’t giving us the information we needed to know whether we had been profitable on each job. Manual costings were so labour intensive we didn't tend to do them very often.
Now at the touch of a button WorkflowMax gives us a profitability report on each job which is amazing. We share this information with our staff, who really take ownership of the job to ensure good profitability.
This and other reports in Xero help give us the information we need to make decisions within our business.
Forgive me if I am starting to sound a little bit evangelical, but the change to WorkflowMax really has had a dramatic impact on our business, and put us back in the driver’s seat, linking through to Xero and giving us all the information we need.
Guided patiently by the team at Equation we undertook a seamless transfer over to WorkflowMax and Xero. Bonnie was able to understand our business and how we needed Work Flow Max to work for us. She ensured we set up and customized WorkflowMax correctly to meet these needs. Not only is Peter May Ltd is a canvas fabrication but a marquee and event hire business. Bonnie has set WFM to cater to both sides of our business."
Pros
Good management of jobs, and costs.
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Archaic and limited
As the title suggests, it's an archaic program. There was no real "flow" to anything you did within Workflow Max and although it integrated ok with Xero, even that was limited. The Gantt charts were terrible, you had to click on numerous things to get to where you wanted to go within a project, the custom reporting was a nightmare and the tasks and milestones were difficult to set up and super limited.
Pros
It was cheap and integrated ok with Xero
Cons
Not very user friendly, not very customizable, customer service was slow,
Top WorkflowMax Alternatives
- Industry: Accounting
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Review Source
Timesavings for billing and quoting
At Jones Business Solutions we used WFM to move off MYOB Time Billing - conservative estimate that saved around 10-12 hours each month with invoicing. Even better now to have the Tax Practice - previously used an excel template for financials - the combination with WFM, Xero and Spotlight Workpapers is sensational for a small Tax Agency like us. WFM Support is prompt and helpful and we love WFM so much we now regularly implement and support other businesses wanting to get the max out of job costing and reporting. Have tested other similar systems and yet to see something that stands out for a comparable price.
We have used since 2011; we operate in a virtual office and users are both employees and contractors.
Pros
Timesavings for billing and quoting
Seamless integration with Xero
Tax practice version - auto synch with IRD
Good functionality with reporting
Brilliant for our virtual office
Cons
Work arounds needed for retentions - but to be fair not really designed for construction industry - but it can work
Not too much else that is a problem - especially for the price

- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
WorkflowMax is the best at tracking time and project costs
I was looking for a project management software that I can offer as a business solution to my small business clients and WorkflowMax is the clear winner. It has excellent functionalities at an affordable price and integrates with Xero very well. It is user friendly and their contact supports are also very helpful.
Pros
- Easy to use
- Affordable cost of entry
- Links well with Xero
- Real-time tracking of progress and budgets
- Owned by Xero
Cons
- Customizable reports are still limited and basic
- Lacks multi-line quotes itemization
Alternatives Considered
Microsoft ProjectReasons for Switching to WorkflowMax
Integration with Xero
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Can't Trust the Document Management
Interface is ok, but takes several months to setup and get used to. Also managing tasks for employees for small business is based on larger, long-term projects rather than short design projects. I wouldn't recommend it for small design agencies.
Pros
Integration with Xero is really the biggest benefit... also their estimate-to-invoice system is pretty good.
Cons
You can't trust their document management system to appropriately save emails to the correct folders. It duplicates, stalls and, after a month of waiting for customer support, ended up loosing several months of emails, attachments, images and documents that were supposed to be saved to job folders. Very frustrating. When we asked customer service, they didn't know why and didn't offer a solution.

- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Good UI, however bad support
Pros
I liked that you can time your projects.
Cons
The support is not very good, I reported multiple bugs to the support team, however the response was that they will not fix the problem (the problem is that the timer sometimes records incorrect times). Another problem is that when searching for projects to time under, it only displays the first ten jobs (if you have more to select from, it simply won't display these, therefore you cannot time those particular jobs).
- Company size: 2–10 Employees
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Review Source
Organized task specification and time tracking
Catamaran Marketing is utilizing WFM to boost overall efficiency and smoothen administrative tasks that can easily be mismanaged by any entrepreneur running their own business. Its organized structure and multitude of customization options has enabled us to track time on tasks more accurately than ever before. All tasks are fine tuned - avoiding things that fall through the cracks, which in turn, eliminates so many of the technical headaches that business owners waste time and energy problem-solving. Not only has scheduling vastly improved our customer service to clients in estimated turnaround, but its enabled us to process many jobs more quickly than ever! WFM has been the lubrication to help run Catamaran Marketing like a well-oiled machine and I now have more time and energy to devote to scaling up my business.
Pros
We love the job templates. Our business model is to do many things for a select group of businesses. Some are small and some are large. WFM helps us clearly define each type of job and create a template for that.
- Industry: Financial Services
- Company size: 11–50 Employees
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Review Source
Seamless Workflow for On The Road Coaching
As a consultant travelling to my clients I find Workflowmax invaluable. i can use it for leads to jobs to billing. It sends me reminders and I never forget to follow up. I can use it remotely and from my office. I get to track the jobs and status of leads. I can see what time and cost I soend on my clientrs and therefore what I shoudl be charging to make money. Its seamless integration with XERO really helps make themonitoring of my business performance, and therefore my own performance, a breeze. I wouldnt be without it!
Pros
Ease of use and access
Reminders
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
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Review Source
Great Product for Quoting / Job tracking / Timesheeting
My team have been using WFM for around 4 years now. It took quite a while to harness the full potential of the App, and really we needed 5+ people before it really took off.
With 15+ people now using the app to manage weekly quotes, jobs, timesheets, and invoicing, it is a massive timesaver for our company.
Pros
Great timesheeting / job tracking and quote generation abilities
Cons
interface took 2+ years to be updated. The iOS app is still very basic and doesnt allow me to check or add quotes on the go.
- Industry: Computer & Network Security
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Great for project management
Overall very happy with the product. I am able to allocate different tasks to my projects based on need and then track progress and budget against these individual tasks which is great because it provides an additional layer of granularity in terms of maintaining overview of things.
Pros
We use WFM for project management and timesheet management. It's easy to use and for managing small projects, it is a great product. I am not an administrative user, but from I understand it integrates well with various other products you might be using within the organisation.
Cons
As an end user, it does all that I need it to. No complaints. I don't use any of the reporting capabilities but as a project manager, it allows me track progress and the budget of my projects.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
WorkflowMax provides an excellent platform for a business wanting to do time cost recording.
Easy to use
Pros
WorkflowMax has excellent reporting and export functions which allows for production of meaningful management reporting. Client profitability is easy to calculate and more importantly, the productivity of team members. An excellent overall reporting system.
Cons
Navigating from one client to another can be cumbersome. Also, unless the different levels of jobs, tasks, and activities are set up properly, this can result of reports which provide incorrect information. In comparison to CCH iFirm, I think WorkflowMax have a few edits to perform to bring this up to standard
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Pretty good overall, but just didn't work for my business
Pros
I liked the overall workflow of the software, including the quoting/pricing modules. They were pretty flawless and helped me make sense of a pricing system on the fly. Also, there is the intergration with Xero, which is the platform I use for accounting.
Cons
I wasn't a fan of how WorflowMax's calendar system worked. I also wanted a task system with Kanban style layout, and that just isn't in there..
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Basic but Good for an SME
WorkflowMax was a good tool for the needs of the company. It is however lacking in terms of visualision of reports and data.
Pros
I found this tool to be simple to set up tasks and to log time.
Cons
The software lacked some functionality which means it might not be a good fit for all companies. Lack of visualisation in terms of reporting.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Easy to use project task timing online software
Easy to use time tracking for billable workdevelopment .
Pros
I love how easy it is to start timing a job/task for billable time tracking.
The website is fast to load and use with a great UI.
Cons
There are a few bugs in the timing feature where you try to stop timing, however it loses your total time at times.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Good for time tracking
Pros
Integration with Xero is great. Timing your work is easy as well although finding your work item could be better
Cons
"Remember me" option when logging in would be a welcome addition. Saving drafts could be improved as sometimes you lose them
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Easiest way to keep track of multiple jobs
Great, easy to piece of software that makes my job a lot easier
Pros
All data in one place for each job, making it easy to break down information for clients
Not complicated
Can be used for so many parts of a job
Cons
Getting my head round some of the accountant figures that appear (My lack of knowledge, not the softwares issue)
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
At the end of each day, I go into WorkflowMax and put in my time and it's just so easy to use....
Pros
The quick 1-2-3 of putting my time in and the job I did. At the end of the week, I just click one button and the whole week is recorded. So easy.
Cons
I don't see any cons at the present time. Everything seems to be pretty well covered. The only thing I think I would like to see changed is, after saving your time for the day, you, personally cannot go in and make a change. You have to have your HR change it.
- Industry: Defense & Space
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
For the money probably the best option out there for production and distribution.
Scheduling an organization for manufacturing. The quote process has been made easier and standardized. Ability to keep everything in one location.
Pros
Easy to navigate, fulfilled all of our needs for the company as far as manufacturing, scheduling, easy to assign two different employees four tasks. Integrates with our current CRM. For the price I believe it's the best quoting software and Manufacturing distribution and organization software out there.
Cons
Not easily customizable. Very time-consuming to set up. And customer service was below average. The video tutorials don't go into depth as far as instructing on customizable features example importing and using customizable quotes.
- Industry: Civil Engineering
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Poor Service
Average
Pros
Nothing Particularly excites me about this software
Cons
The support is terrible, reports are clunky at times and you need to pay extra to unlock half decent reports
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Review Source
Very cost effective job management product
We have implemented and support WorkflowMax for multiple clients across different industries both large and small.
It is an extremely cost effective product for all of the features you get to manage jobs and have all staff entering time sheets and disbursements.
We routinely set up custom templates for quotes, invoices etc for clients bringing on their own branding which works really well and is simple to use.
The reporting is great with the ability to customise your own and add extra fields throughout the system, the reporting is however limited when compared to more advanced systems such as SQL based systems as WFM does not allow you to set up your own data containers or queries to get all of the information you sometimes need on a single report.
All in all an extremely good, cost effective solution that integrates well with Xero and all of our clients are always happy with the solution.
- Industry: Consumer Services
- Company size: 2–10 Employees
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Review Source
Bitter Sweet
We've been using WFM for as long as I can remember and it's come a long way. It has many small features you would not think of till you need them, its fantastic in that way. But lacks in usability, project time management and planning.
Pros
Pricing flexibility by client or team member. Good Xero intergration.
Cons
No planning tools. Like a simple gantt chart to plan out a day or week for team members.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Implementation for a planning consultancy.
Pros
The time sheet app that links to mobile is very easy to use and consultants have no excuses for not recording time on projects. This can be done whilst on the go without costing the business time with unwanted admin.
Cons
The link to Xero works well for timesheets but adding standard purchases invoices to a project is very time consuming and not efficient.
- Used Daily for 1-5 months
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Review Source
A brilliant and easy to use platform
Pros
Xero is super easy to use, it flows in a logical manner, information is easy to find, view and edit quickly. Handles multiple users really well.
Cons
The only real issue I have with this software is that it isn't capable of 'talking to' some of the other platforms I am required to use however I anticipate this could change in the future.
- Used for 6-12 months
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Review Source
Great for Project Management
Pros
WorkflowMax is great in managing project workflow from quote to invoice and at the same time tracking time and costs. Also it can be integrated with Xero Accounting.
Cons
WorkflowMax is quite affordable but can be quite costly for big company with many users. Also it is a cloud-based app so it requires internet connection for access.