User Reviews Overview
About inConcert Contact Center
Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoint...
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- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Excellent omnichannel platform
Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software
Pros
Price, product quality, commercial attention, support
Cons
Nothing, it is a product that continues to evolve over the years, fully recommended
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Monthly for Free Trial
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Review Source
A good runner up in a very competitive market
A very good experience, but an extra hand in the deployment proccess can be apreciated
Pros
The developer teams are very good, this guys can integrate anything to anyone
Cons
Maybe they need more presence in they objetive markets like America
Reasons for Switching to inConcert Contact Center
I dont choice inConcert, just used the free trial a couple months- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
A very complete product, but very difficult to configure
Pros
Good inconming interaction managementOmnichannelBots
Cons
Very difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond
Top inConcert Contact Center Alternatives
- Industry: Information Services
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Performs very well, very good features, outstanding customer service.
Excellent product at a good price.
Pros
1 .- We are getting better results in our operation than with our previous system.
2 .- The system is evolving rapidly and incorporating new features that we can really use.
3 .- The system is reliable, and well designed. Intuitive and easy to use.
3 .- The service is just great. They really understand the need to work side by side with their clients in order to drive customer satisfaction up. This is specially important during the adoption process.
Cons
They have their own way of doing things. Most of the time their service is great, but sometimes we need information or support that could be considered very basic, but for some reason is hard to get with inConcert. In certain specific situations (very rare), they could be very rigid.
- Used Weekly for 2+ years
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Review Source
is a very nice software to adminstrations very intuitive
the benefit are great because the business are happy to increase the contact and makes campaign of telesales or give support. the contactation growup like 50% with this software
Pros
the easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc
Cons
the support is very deficient the are good but the are to slow to answer to the issues that you explain
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Review Source
Very performant and omnichannel
Is a very good software, flexible, open, friendly, that helps your productivity. Cloud or in your server. Includes everything!
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
inConcert, idispensable para el marketing omnicanalidad
Pros
Es realmente granular, lo que permite generar un esquema muy personalizado, básicamente se adapta a cualquier tipo de negocio.
Cons
Como siempre, la granularidad genera complejidad para la implementación, aunque una vez superado esta etapa, es todo valor agregado.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
InConcert Contact Center
Pros
La posibilidad de tener un control sobre el trabajo de los agentes del contact center, envío de mensajes, escuchas y estabilidad de la herramienta.
Cons
Se queda muchas veces pillado el usuario y toca expulsar al agente, es complicado encontrar los informes a no ser que lleves mucho tiempo con la herramienta y sepas nombre de informe, no es muy intuitivo para realizar cambios en campañas/servicios, si borras un usuario borras las grabaciones asociadas al mismo, por lo demás, todo correcto.
