--- description: Review of Quiq Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Quiq | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Conversational Marketing Platforms](/directory/4671/conversational-marketing/software) > [Quiq](/software/173542/quiq) # Quiq Canonical: https://www.softwareadvice.ie/software/173542/quiq Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/173542/quiq?page=2) > Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professionals to engage and resolve queries of website visitors by routing requests to respective team members. Agents can utilize the forms management module to capture customers’ preferences and provide resolutions based on requirements. Quiq enables teams to provide pre and post-sales support to customers on a unified dashboard, improving customer retention for businesses. Businesses can improve brand experience by automatically realigning customers with previously interacted agents and allowing them to restart conversations from where they left off. Quiq comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Salesforce, Zendesk, Oracle NetSuite and more. Pricing is available on monthly subscriptions and support is extended via phone, email, live chat and other online measures. > > Verdict: Rated **4.5/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 37 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Quiq - **Location**: Bozeman, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$6,000.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Pricing is conversation-based, not seat based, starting at $500 per month. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, English, French, German, Hindi, Italian, Japanese, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Australia, Canada, Mexico, New Zealand, United Kingdom, United States ## Features - 2-Way Messaging - A/B Testing - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Automated Responses - Automated Routing - Autoresponders - Blended Call Centre - CRM - Call Centre Management - Canned Responses ## Integrations (4 total) - NetSuite - Oracle Service - Salesforce Sales Cloud - Zendesk Suite ## Support Options - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software) ## Related Categories - [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software) - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "this software is the definition of innovative" — 5.0/5 > **Gerabel** | *5 March 2019* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: this software is the definition of innovative for messaging platforms. the options and functions available are really so informative that you do not need to look for information on chat status that you need. Also the function of the software to be able to chat with customers that are using their phones to text is really a big plus for this software. We just recently replaced our old chat system with this and so far I am really super satisfied. > > **Cons**: sometimes it's just really confusing since there are so many graphs showing on my window ----- ### "Quick Quiqs and Messages" — 5.0/5 > **Adam** | *21 May 2019* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease. Easily Editable Auto Response messages help let customers know available hours. Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text. > > **Cons**: I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders. > > We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam. ----- ### "User friendly and convenient." — 4.0/5 > **Verified Reviewer** | *3 April 2018* | Recommendation rating: 7.0/10 > > **Pros**: I find the ease of use convenient. I was able to work from home when I was sick and this is also a plus. > > **Cons**: I would like it to tell me specifically why a text won't go. It took me the longest time to figure out that a phone number was entered incorrectly. > > We haven't used it long enough to track benefits. ----- ### "Amazing Product for Sales/Support and a phenomenal dev. team." — 5.0/5 > **Nicholas** | *24 May 2019* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Quiq is a highly customizable software and the integration with Zendesk allows for a lot of automation and customization on both a Sales and a Support Side. With the use of Zendesk we're able to automate SMS flows and have timed responses in cases where a user doesn't respond to initial outreach. It has helped us grow quickly and efficiently through the uses of triggers, automation, and detailed reporting in and out of the software. > > **Cons**: At times of high congestion (300-400 active conversations concurrent), it can get a bit slow for agents but it isn't an issue 99% of the time. Lack of automated daily reporting exports/emails in the dashboard. Lack of query abilities for current conversations/searching for current conversations that are open and ongoing in the Manager / Reports View. ----- ### "Club Med" — 5.0/5 > **Jennifer** | *12 August 2019* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues. Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed. > > **Cons**: We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point. > > Becoming more multichannel. Giving our clients more options to contact us outside of the phone. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/173542/quiq?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/173542/quiq) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data