NCR Aloha Reviews

Pros

Aloha has the capability to handle any concept protype in development then seamlessly transition into multi-units. Reporting structure is best in class with unit level metrics remaining a priority.

Cons

NCR Aloha is one of the pricier options which should really only be utilized with multi units. It's too robust and complicated for the average mom and pop place.

Alternatives Considered

Square Point of Sale, TouchBistro and Revel Systems

Reasons for Switching to NCR Aloha

Scalability, fiduciary confidence, security.

Pros

All aspects of back office management is well integrated into one platform.

Cons

Sometimes has long lags in between screens.

Pros

I liked it a lot in the 80's but now, it's still the same. It's clean and front end easier to use as it always was.

Cons

The software is challenging to navigate and is not as easy to use as many of the other systems on the market today. They system is clunky and takes forever to program and input new information for use. Then, the refresh that has to be completed. Outdated program.

There are way too many people and systems involved in the customer service. i3, NCR, Aloha...it's a joke when you need something done and it takes forever to get resolution.

Pros

I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.

Cons

I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.

Pros

Quick to learn. Great for multi units operations. No monthly fees, can purchase Aloha outright. Provides necessary reports to efficiently run and operate your business. Durability.

Cons

NCR support response time to issues . Monthly Fees for optional products e-cards, loyalty. Unable to purchase swipe e-cards from other sources.

Pros

Easy Of use. Back of the house Simple The program wants me to keep writing here evidently they are looking for more positive things to say about their company good computer trick

Cons

People behind it Help desk knows nothing my managers are telling them how to do things

Pros

It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.

Cons

Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should.
Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.

Pros

Ease of use for servers in that the categorization and screens are easy to follow and remember. The checkout feature for daily data capturing is also very usefull.

Cons

Back of the house programming. Changing buttons and designing screens, along with changing the footer on the customer ticket, is too difficult to navigate easily.

Pros

It's the complete package, nothing I can't do, I have always loved Aloha, if you don't have it because you can't afford it, I can understand that. If you don't have it and can afford it...you're just not very bright.

Cons

Price but whatever...it is 100% worth it, if it was mine I wouldn't sell it cheap either...support is what you pay for the product, as expensive as it is, is still worth waaaaaaaay more than what you pay for it in percentage of mistakes lost alone! Dial into your number and find the money for it!

Pros

Works well in the restaurant and is easy to train staff on how to use

Cons

Menu management is a little cumbersome until you get used to it.

Pros

The Aloha system is easy to use, easy to update, and is stable.

Cons

I would like to see Aloha partner with large delivery companies to develop a seem less software addition for incoming orders. It also would be nice to see Configuration Center have an option for live screen view when you are building out menus.

Pros

Easy to use when it is working. User friendly.

Cons

New upgrade has a lot of issues and it doesn’t seem like anyone has the knowledge to fix them. Spend way to much time dealing with these issues. They fix one problem and create another.

Pros

Aloha is perfect for restaurants industries. I used it at Fatburger at all our store locations. We pulled payroll hours and exported it into ADP easily.

Cons

I can't say much about what I liked least about it since I only used it for payroll purposes. However it had over great functions.

Pros

I like the ease of use. Even a brand new employee of a company can jump right in and use this intuitive software. Also you can use it as an in house system or could based.

Cons

Setting up in house can be more confusing if a restaraunt or store is doing it themselves. Takes a little bit of tech knowledge to setup.

Pros

Once you understood the setup and features it was easy to use and train staff on. It was also nice you could create multiple gift cards at once.

Cons

It was clunky and hard to integrate with our business that was expanding. When we incorporated more online orders/catering software this program wasn't keeping up to our standards.

Pros

I’ve been using this POS system for 4 years and it didn’t take long to understand how it works.

Cons

This software will glitch from time to time when pressing certain command buttons.

Pros

Seems newer in style, table layouts are nice, and Equipment is newer/modern.

Cons

Customer service is horrible, when using in Casinos Comp using is too complicated and time-consuming, and this P.O.S. is not good to use in high volume businesses.

Pros

It's easy to use for servers Programming is ok when you get use to it. they layout is nice
there needs to be a local help desk its all directed

Cons

Never stays online, system goes down all the time terrible. no one wants to properly fix it they want to pass it on via email and leave you with no system

Pros

Legacy product but overly complicated with network configurations. You really get the feel that the vendor wants to make their service contract a life or death decision by making it as complicated as possible. In a plug and play and cloud based era, this is very unattractive.

Cons

When you do buy the software and service contract, they are responsive to fixing things as needed.

Pros

Organization of files, user-friendly interface, can organize both HR files along with other paperwork

Cons

Glitchy, occasionally not enough communication within customer service dept. (Ex: we were told one thing by one representative and something else from another)

Pros

it is very flexible and configurable, it is easy to use and learn for the servers.

Cons

it is not always stable, and can be very buggy. It was great 10 or 15 years ago, but they have not kept up and the software is plagued by old code.

Pros

Honestly it helps managing the big picture of the restaurant using your sales, labor and sales mix to control your shift.

Cons

Sometimes support takes a while to get back to you.

Pros

A restaurant POS system powerful enough to run an entire restaurant on. Aloha is definitely an easy-to-use software. The core features are designed specifically for restaurant success.

Cons

The cost is really the only cons that I could say for the software, however, with that said, you get what you pay for.

Pros

I really like the reporting module and its automatic reports

Cons

Week inventory management system could use improvement