--- description: Review of Textline Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Textline | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/3429/patient-engagement/software) > [Textline](/software/175138/textline) # Textline Canonical: https://www.softwareadvice.ie/software/175138/textline Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.ie/software/175138/textline?page=2) > Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Customer support teams can and include images, emojis, URLs and other file attachments within messages. Key features of Textline include triggers, multi-factor authentication, announcements and scheduled messages. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform allows medical professionals to collect patients' consent, set up appointments and utilize internal discussion tools to connect with colleagues. Additionally, administrators can track key performance indicators, send surveys to clients via SMS and set up automated replies for incoming conversations. Textline offers mobile applications for Android and iOS devices, enabling sales teams to receive alerts about new messages, schedule conversations and more. The product is available on monthly subscriptions and support is extended via FAQs, phone, knowledge base, video tutorials and other online measures. > > Verdict: Rated **4.9/5** by 168 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 168 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Textline - **Founded**: 2016 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Textline offers three pricing plans: Essentials, Pro, and Enterprise. Essentials starts at $50 per agent per month, and Pro starts at $70 per agent per month. Enterprise pricing is custom and requires contacting sales. A free trial is available without requiring a credit card, but the duration is not specified. Payments are monthly and in US dollars. Add-ons like message credits and phone numbers are available for additional fees. Numeric pricing is available for Essentials and Pro plans, while Enterprise pricing is negotiable. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - 2-Way Messaging - API - Alerts/Escalation - Appointment Management - Automated Responses - CRM - Communication Management - Contact Database - Contact Management - Customer Communication - Customer Engagement - Customer History - For Sales Teams/Organizations - HIPAA Compliant - Interaction Tracking - Key Performance Indicators - Knowledge Base Management - Lead Capture - Live Chat - Mass Texting ## Integrations (19 total) - Aircall - Freshdesk - Google Chrome - Gorgias - Help Scout - Instagram - Keragon - Make - Pipedrive - Shopify - SignalWire - Slack - Talkdesk - Twilio - Vonage Business Communications ... and 4 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Patient Engagement Software](https://www.softwareadvice.ie/directory/3429/patient-engagement/software) ## Related Categories - [Patient Engagement Software](https://www.softwareadvice.ie/directory/3429/patient-engagement/software) - [Sales Engagement Platforms ](https://www.softwareadvice.ie/directory/4071/sales-engagement/software) - [Marketing Systems](https://www.softwareadvice.ie/directory/4630/marketing/software) - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) - [Lead Generation Software](https://www.softwareadvice.ie/directory/1674/lead-generation/software) ## Alternatives 1. 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Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts. > > **Cons**: There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features. > > We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term. ----- ### "Great Value and Friendly People" — 5.0/5 > **Lynette** | *9 March 2020* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: We switched over to Textline over 6 months ago from another texting service. There is so much that we get from using the service they provide. I like that Textline allows us to text our customers and leads from our landline phones. We have set up "shortcuts" within the system for our most common text responses and we are able to share this within our organization easily. We can also send out "announcements", which allows us to text a group of people at one time, making it easier for us to let our customers know about upcoming events. The platform that they provide is very easy to use, even the most un-tech savy people have no problems at all. Even when we are not logged into the platform we get email notification that a new text is waiting. Textline has great support, online resources and friendly people for whenever we have any questions. Over all it is a great value for what we get in return. > > **Cons**: Switching over was very easy. I cannot think of one thing that would need to be improved for our use. > > I think that everyone involved in a business really should add texting as a way to communicate with current customers and leads. I find that a lot of people don't answer the phone, but they will reply back with a text. ----- ### "The best SMS app for Pipedrive users" — 5.0/5 > **Max** | *6 July 2020* | Entertainment | Recommendation rating: 6.0/10 > > **Pros**: Great UI and features for teams needing to SMS their customers. > > **Cons**: The pricing per SMS is higher than many other available products (particularly in Aus). > > Great customer service and a useful product. ----- ### "Great Easy to Use Service to Connect with Clients" — 5.0/5 > **Genevieve** | *25 February 2022* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: It's ease of use and ability to text clients. > > **Cons**: Nothing. It's simplicity is perfect for our needs. > > Textline's service is reasonably priced and their support team is very responsive. We've never had an issue with texts not getting to our clients or clients not being able to respond. ----- ### "Easy to use two-way-texting with awesome customer service team" — 5.0/5 > **Mikaël** | *21 October 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: 1) Easy to use and user-friendly UI 2) Functionalities can be customized with ease and give your number a personal touch. 3) Customer service is quick, efficient, and they know their product. 4) Setup time was done in about a day, counting the phone number transfer from another provider. > > **Cons**: Could use more features in the "automation" function, but this is really not a big deal when you take in count that you can use their API to connect to almost anything. > > We needed a two-way-texting solution to add an additional channel to reach our customers and to be able to qualify more sales. Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us. They support you in your deployment and are only a text or email away to help you in case you need information or just need to discuss features or feedback you may have. We couldn't be more happier with our choice. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.ie/software/175138/textline?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/175138/textline) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data