RUN Powered by ADP Reviews

Pros

Constant updates and ADP actually listens to the feedback of their customers. I LOVE having a dedicated manager to answer my questions or to direct me in the right direction.

Cons

I wish that when setting up a new tax that needs an ID #, that ADP would handle contacting the state for id #'s, etc.

Pros

What I like most about the ADP RUN software is how user-friendly it is. You can literally be a first-time user with no instruction at all and successfully execute any task. The way the site is laid out makes it very easy to find what you're looking for. If you're not 100% sure what it is that you need but you have an idea you can even type a keyword into the search and all of the options associated with that word will pop up and trust me, you'll answer will be there!

Cons

The thing that I liked least about ADP Software was the GPS tracking feature. It does offer a feature that will show you the location of the employee when they clock in and out but that's it. For my business I really needed more out of this feature like geo-fencing for each job location and for me to be able to get an alert if the employee clocked in/out outside of the job location. ADP RUN does not offer those additional features.

Alternatives Considered

Paychex Flex

Reasons for Choosing RUN Powered by ADP

With Heartland Payroll I received only payroll processing and that's it. Sure, it was extremely inexpensive, but I got no other support from them. After I switched to ADP RUN I found out that there were so many things that I wasn't doing for my company that I should've been. Because of the lack of guidance from Heartland I was truly missing out.

Switched From

Heartland Payroll

Reasons for Switching to RUN Powered by ADP

What made me choose ADP RUN over other payroll processing providers was the customer service I would receive for my money (which isn't expensive at all) as opposed to paying close to nothing for a payroll service that gave me no benefits whatsoever.

Pros

ADP has some positives. Their customer service is always polite and helpful. Otherwise, hard for me to say much positive.

Cons

ADP must be the only software company in the world that hasn't resolved what is a very simple issue. If one of my employees forgot their password and could not log in to see their paystubs, I, the administrator, had to call ADP to get it resolved. Their is no option for employees to call customer service themselves to fix it. ADP always stated that this was for "security reasons," which I find hard to believe, as every other company has figured this out. I kept ranting at them and finally they gave me a code to give to any employee that was locked out to prove they had permission to see their paystubs. Next time it happened, I gave the code to the employee, and ADP still called me to make sure they had permission. That was the last straw! I am a business owner and administrator, my time is too valuable to be calling them all the time when this is absolutely resolvable.

Pros

Ease of use, customer support, features of the product

Cons

The fact that only SOME things can be completed from the App

Alternatives Considered

Paycom

Reasons for Switching to RUN Powered by ADP

Difference in the features and how the product is rolled out. Run has a stress-free process for implementation.

Pros

I like the ease of running all of the reports and that most of the ones you need are listed as standard reports. They also prepared PPP loan reports as standard reports to make your life easier.

Cons

I don't like that when you have to divide salary employees into different accounts that it only keeps the first amount you put in. You have to manually add the other amounts every time.

Alternatives Considered

Paychex Flex

Reasons for Choosing RUN Powered by ADP

We switched because we decided that we didn't want to be a part of their employee base. And the cost of their 401K plan was very expensive.

Switched From

Paychex Flex

Reasons for Switching to RUN Powered by ADP

They came in at an inexpensive rate and we could choice to just get the portion to run payroll.

Pros

It is very easy to make on the fly adjustments to paychecks, such as overriding the amount of withholding, recording an advance repayment, etc.

Overall the system is easy to use.

The payroll for my accounting firm is free, which is appreciated.

Cons

In 2022 one STILL cannot access the Run Oayroll website from a mobile phone. This is inexcusable and something I have been asking them to correct for more than 15 years. The site automatically redirects to the mobile app, which still, after 15 years, can’t be used for wholesale accounts like mine. It is beyond aggravating.

Alternatives Considered

Gusto

Reasons for Switching to RUN Powered by ADP

Gusto makes it nearly impossible to change paychecks on the fly.

Pros

ADP Run is exceptionally easy to use for payroll. The screens are pretty self explanatory and ADP sends you e-mail notices to remind you to post your payroll. The payroll reports that you can generate also integrate easily on other software.

Cons

There is very little that I dislike about this software. The only issue that once you post your payroll, there can be no changes. I wish that there was a 30 minute grace period, but overall, ADP really did think of everything.

Alternatives Considered

QuickBooks Payroll

Reasons for Choosing RUN Powered by ADP

This gave us a way to do direct deposit and avoid all hand-cut checks.

Switched From

QuickBooks Payroll

Reasons for Switching to RUN Powered by ADP

It seemed to be the easiest to use, both from a time standpoint and was not too complicated. Also, it featured back-up customer service to help us along the way.

Pros

The ability to run payroll quickly and easily was a huge draw. The biggest benefit is the knowledge that we are compliant with all of the ever changing tax requirements. All of our taxes are paid automatically which is also a huge time saver. I'm excited to see how it helps with year-end reporting.

Cons

Integration with the desktop version of Sage 50 was a little cumbersome. It works, but doesn't import the data in the way that we were used to. It's just fine, but not perfect. Setup happened at the end of a quarter and took a little bit too much back and forth to get working properly. Support wait times were unusually high.

Pros

The portal is so user friendly and the online chat function is great and easy to get help

Cons

I have had no problems with this program.

Pros

Support from customer service. They actually expressed wanting to work with me. Went out of their way to get me started.

Cons

Nothing. I have honestly been impressed.

Alternatives Considered

Gusto

Reasons for Choosing RUN Powered by ADP

Pricing. Not overall satisfied. Better integration with Bank of America.

Switched From

Paychex Flex

Reasons for Switching to RUN Powered by ADP

Bank of America link.

Pros

There isn't much I like about this software. I think it isn't rocket science so a beginner could navigate it.

Cons

It has major limitations. Support is difficult to get ahold of. The company tries to sell you unnecessary products through scare tactic emails (ex. you are not in compliance).

Alternatives Considered

QuickBooks Payroll

Reasons for Choosing RUN Powered by ADP

Benefit Mall sold it's payroll division to ADP.

Reasons for Switching to RUN Powered by ADP

ADP purchased our previous payroll service. At the time the transition was easier.

Pros

Scalability, portability, reliability, ease of use, security, reporting & customer support are the most valued features when it comes to RUN powered by ADP. Our payrolls can grow or shrink very rapidly. This platform allows us to quickly transition our staff size & allows an international team to onboard, process payroll and terminate employees easily & efficiently. We can work anywhere that there is an internet connection & can focus on our core business and rely on ADP to handle taxes and garnishments. The application is well organized & easy to navigate. Security has greatly improved empowering employees & administrators. Central database is secure while always at my finger tips. Standard reporting & Adhoc reporting features are great! Customer Support deserves lots of credit - they are helpful, professional & supported us with difficult HR & technical questions passing along problems & ideas effectively. Finally, ADP has listened to suggestions & continuosly improved its software since 2010.

Cons

There are two items that I like the least about this software. They are both related. Most important is the lack of a feature allowing us to import our payroll data into the "Payroll Task". When we grow it is very time consuming & cumbersome to key in all the data. A feature to import the payroll data would be fantastic! I do not want to go to another platform, which allows the data from the proprietary Time Tracking software to be imported. ADP has tried to sell me this but RUN is perfect for us - just the payroll processing is more cumbersome when under time crunch & when we have lots of employees working different shifts, at different rates, with OT, double time, etc. Second point is the capability of a payroll administrator being able to input/review/edit the data in the Payroll Task & save it. Should not be able to add or delete the Task and not be able to RUN the task (impound the bank). But my team could help out in different time zones if this 2nd feature would be implemented.

Pros

We've been using ADP RUN for a few years now and have enjoyed our experience with the system. It makes payroll a breeze and provides our staff members with an easy-to-use timecard and information portal, which allows them to see their pay stubs, W-2s, and retirement balances. Errors within the system are rare, and the ADP customer service team is extremely responsive if any issues do arise. W-2 forms are generated automatically for us to mail out and ADP also helpfully files tax and employment reports, which saves a ton of time. An added bonus is the fact that RUN integrates with ADP's retirement services division, so employees can make changes to their deferral percentages and investment options directly through the Employee Access hub. We've also found the HR411 feature to be useful for basic HR queries, particularly when certain forms are needed. It's a good resource.

Cons

Every so often, the Employee Access hub seems to glitch and prevents some employees from reaching their accounts. I've found that this can sometimes be rectified with a cache clear or even opening the Access portal in a different browser, but overall this is a relatively minor issue and it can be quickly cleared up in most cases. ADP also has a bit of a habit of having random salespeople reach out from time to time to attempt upsells rather than a dedicated account manager (we do have a dedicated manager, but the upsells are usually pitched by others).

Pros

I've had to rely on customer support a few times, whether for questions or the occasional mistake in processing. I've never had an issue that wasn't solved within five minutes. I can open a chat or give them a call, and they either fix it for me or teach me what I need to know. I'm sent a reminder when it's time to run payroll. I especially like that any of the reports can be exported to Excel.

Cons

Once you submit a payroll, you can't edit it. It would be nice if you could complete a payroll, then view some of the resulting reports to identify an errors, then submit it. But, once you click submit, you have to get support involved to change anything. Also, though it's very easy to export any report to Excel, they are formatted to be viewed, not necessarily used for analysis. For example, a report might have multiple occurrences of column titles in the same column as numerical data, in addition to having subtotals in the same column as data. Employee name and date appear above each data set and not on the same row as the data.

Pros

What I like best is how simple and user-friendly it is. The ease of initially setting up an employee can't be beaten. I especially love how fast I get payroll done. Run takes all the guesswork out of payroll. I simply approve what RUN has already done and submit. Payroll is just that easy! Plus I can easily access any payroll, employee or tax document. The best part, if I make a mistake their staff is incredible at finding a solution! They're friendly and very knowledgeable. I highly recommend using Run in conjunction with ADP's ezlabor. You';re employees clock in and get paid under the same system which saves even more time!

Cons

The only flaw I can is that if an employee puts in their 2 week notice, for example, you cannot add it to run in advance. You have to wait until the employee is no longer clocking in/out to update their information. It would have saved a step to be able to put it in immediately when they give notice.

Pros

ADP works as advertised. Payroll is easy to run, reports are bundled and stored online for easy access. We really love the Employee on-boarding self service feature as it saves us a lot of time and helps minimize errors.

Cons

Not much to dislike - We want to use the HR module but due to cost issues, we will hold off on that. I had the trial run and really liked the Doc Vault features.

Pros

The product is a good product, money value is cost effective, informative, easy to understand. I have used ADP for about 23 years. I have seen several products that were used. Technology moves fast and this product provides future assurance of meeting the technological needs that businesses will be looking for to help run their payrolls. Education of the product and how it links into the unemployment office and keeps records on our employees and their payroll tax needs is also very important The reports that are offered can provide endless data. I am appreciating all these features available to me as I focus on running the company as well. I need quick, friendly and understanding customer service attendants that can help with my unique needs for my employees. It is a product that NEVER CLOSES and this is invaluable as my hours of work never close. Thank you for all the support that is at my fingertips. I would not want it any other way. A product I can count on!

Cons

So many functions on one page that it sometimes loses its value of finding the right page for the right need. Maybe more pages with less on each page would make a person that is just starting out with ADP feel that it is more user friendly product.

Pros

Many changes have been made to this product since our firm started using it which is a plus. There has been improvement in regard to clocking and out @ desired times. It's very easy to manage your time as well as PTO accrued time .

Cons

There are times when there are server issues and I can't clock in and out. Even when I am in the office.

Pros

ADP has a lot of good benefits to the user. First off, the user interface is easy to use. It is fairly easy to learn the system and start navigating its menus. Second, the system is very accurate as one would expect. It makes running payroll fairly easy. It allows users to house employee data and then using that data when running payroll.

Cons

The one con (if you can call it a con) would be that you would have to have some training on how to use the system to get the most benefit out of it. It isn't a system that you can just sit down and play with it for a few hours and be an expert at using it.

Pros

It's simple enough to navigate even if you haven't used RUN before. The features are organized in a way that makes sense, and if you have any trouble you can always call and someone will help you. The support is hands-down the best "feature" because ADP service is above and beyond what you get elsewhere. The guidance they offer is sound and they do everything they can to seek more informed recommendations if you ever have a grey-area question. They also prepare filings on time and without error.

Cons

The only thing I disliked was that we outgrew RUN at my current company and had to upgrade to a solution that suits businesses with 50+ FTE headcount. ADP does offer other platforms that serve a larger scale, so it's not a big deal as long as you upgrade to another ADP product. I would never recommend switching to another provider. It's been a nightmare for me to be forced to work with a new company which I won't name here. You can't even call them a competitor because they do 5% of the work ADP did for me and they charge twice the price.

Pros

Great human resource management tool that is easy to use. I love that it gives you real-time reports and lets you create reports that are calculated by the time you have been working. It is very convenient that ADP tool is compatible with many other project management tools and can be easily integrated.

Cons

ADP is a web-based tool with smart time tracking. I wish it could track how many time you have spent on each client with one simple click. The general invoice system is very user-friendly and straightforward however currency change is not an available feature. Detailed visual overviews help plan your time and resources better and offers valuable insights, however the interface is a little boring.

Pros

Software is very intuitive easy to administer.

Cons

Customer Service/pricey after initial terms

Pros

I am new to ADP so I am still learning. It has been very easy to maneuver through payroll. I have been able to make changes and add things with very little trouble. I like it so far and the customer service is good also when you do not know just what to do.

Cons

I have not found too many things I don't like about it. The only thing I can think of is when I signed up I was talking to a sales Rep who led me to believe he was my go-to person for all problems. He was very helpful in the set up process but when I needed customer service he was not thee for me. It would be nice to have a representative to call with my questions.

Pros

Ease of use, well respected company. Good PTO tracking.

Cons

The product is very expensive and does not integrate easily with QBO.

Alternatives Considered

Paychex Flex

Pros

The system is easy to use and intuitive. Most days there are very few issues. Everything from benefits, taxing, withholding and demographics are is right there to see.

Cons

Customer service can be a struggle. However recently this does not seem to be an issue either. There are also changes being made, sometimes we are not expecting the placement to change. For example following the last big change we suddenly had to stop and look for the items moved to the pay tab. Even though it did not take long it was unexpected.