ADP Workforce Now Reviews

Pros

ADP Workforce now is an extremely user friendly software that enables clients to accurately keep track of their paychecks in digital form. The software keeps track of tax, deductions and retirement contributions and presents them in an easy to understand visual format. You are also able to change information related to your deductibles etc. from the online platform

Cons

Despite the great features it can be difficult to find what you are looking for in this software. Someone new to this software will feel somewhat overwhelmed by the many drop down menus presented on the home screen. This software is also one of the more pricey options available on the market.

Pros

As someone used to have multiple jobs, to have one system that allows you to track all of your pay is crucial. ADP mobile app is one of my all time favorite app to open weekly or bimonthly, because I can see all of my pays in one place, easy to track. The app is user-friendly, you just need to setup your information one-time and then everything will fall to its place. When you open the app, your pay, federal withdrawing, etc. will appear to let let you see what have been deducted and what is your gross pay. You also have an option to display your pay or opt to hide it.

Cons

I dont think I have any least favorite of ADP Workforce since this is my most favorite software to use.

Pros

It is red - that is the only god thing about this product. It lacks the ability to segregate current work from past work, the website is always down, and the system IT people obviously have 0 concern about CX.

Cons

NO and I mean NO customer support. The online system is constantly down, the phone system will not allow you to authenticate or reset two step verifications without being online (see first compliant). Constantly this software is plagued with issues and no one seems to care. Don't install it.

Pros

ADP Workforce Now offers a wide range of reporting options. I have access to a variety of pre-built modules and fields that allow me to plug and play the data I require for each employee. We were able to update and streamline our payroll with the aid of ADP, which greatly improved both the user and practitioner experience. Payroll, leave management, benefit deductions, and timecard punching are all handled by ADP Workforce Now. The fact that it is so interwoven is nice. Although it is meant to be used out of the box rather than being able to manually customise the experience, it is still rather user-friendly.

Cons

I like the new UI, but the platform's complexity makes it difficult to make it user-friendly. When so many handwritten entries are being regenerated, it is incredibly laborious and presents numerous chances for error. Their reporting function is a little difficult to use. It lists people on two separate lines if they work in two different departments in a single year. It is possible, but the resources that the person standing in for you has are severely constrained.

Pros

I liked that you can access the timeclock remotely and in the office

Cons

The remote feature was limited to a location distance, I believe the mileage was set by our employer

Pros

The software and services that ADP provides are some of the most wide ranging and highly customizable you can find on the market. Being the largest name, they're able to bring in partners quickly and therefore have a good amount of integrations and other employee resources that you won't be offered through smaller providers.

For example, the Life Mart package for employee discount programs is easily one of the most missed pieces of our prior platform (wasn't able to find comparable tool at similar price point).

Cons

The navigation and overabundance of links (that generally lead to the same place) make this software very hard to use. On the home screen alone, there were over 30 different options of where you could go from that screen and not a ton of specificity enough to make you confidence that you're even going to the right place.

Theres a lack of actual substance that bothers me. Outside of creating reporting based on the information within the system, the system itself is more or less a portal that connects all these other insurance and investment platforms. The system itself doesn't really do as much as you'd expect for what you pay for. If you're a massive organization and have daily applications of the reporting the system generates, I'm sure it would change things a bit but for your typical small company, it's a bit too deep of a package for their to be so little customization.

Alternatives Considered

Workday HCM

Reasons for Switching to ADP Workforce Now

At the time, the name carried a good amount of weight. Not having prior experience utilizing a similar system and bringing ADP on at this time, it provided more confidence on our end to know that we were using the tool that the majority of the industry was using.

Pros

1. An external personnel is in charge of tracking your personnel, so you are focused just in producing and selling.2. Employees know where exactly to register when they belong to our staff. Then, the administrative subjects are filtered through ADP workforce to get to know the status of every employee in particular.

Cons

1. Sometimes ADP workforce have a loaded volume of queries and demands, so it makes more difficult processing our proper requests of the company.

Pros

I like that I can access my payroll information at home through the mobile app

Cons

The notification system could be a little more user friendly

Pros

Its the easy of use as its a single portal to collaborative software that helps people plan, schedule, and execute our time as per business needs.

Cons

It's a big time saver and a HR manage tool that helps us enhance employee productivity

Pros

It's easy to use very helpful and easy access

Cons

Fast working no glitches hard working it's a very good system

Pros

Despite my less than stellar rating, this software does make life easier. I can't speak for the submitting of payroll aspect of the site (HR Professional myself), but I know that looking up payroll information, and having it available right away, is extremely helpful and organized. Your reps will alert you of any passed legislation that requires your business to take action. The learning platform allows employees in certain states to take classes when required (i.e. prevention of sexual harassment courses that are now required). You can report on essentially anything; there are pre-loaded reports in the system and you have the ability to create any number of custom reports. Making employee information updates , employment related and personal, is relatively easy and painless. Adding a new employee is a breeze, as is processing a termination. With this partnership, handbook builder is free and ordering the 5 in 1 posters is free for federal and all states. We do not use the system for PTO or document management so I cannot speak to that.

Cons

The ADP WFN site is getting better. The My Learning platform is terrible, I should note there have been improvements, but overall this site has a terrible user experience. We've had too many issues to count with employees finishing courses only for progress to be deleted. When writing the support team, sometimes it takes a full month to get resolution. The rehiring process has changed and now, in my opinion, it doesn't make much sense and they don't make it easy. Our business partners/reps are very personable, but requests require multiple follow ups before any resolution is found. There has been a lot of turnaround as well. In one year, we've received 4-5 different reps. The custom report builder is terrible, not user friendly. As a company, we have had many issues that effect our employees (W2 issues, benefits issues) and that does not sit well with anyone. Employees are constantly complaining that the system is terrible. Take that with a grain of salt, we know some people generally like to complain and can never be fully happy, HOWEVER, some claims are definitely founded. If I had to pick my ultimate least favorite thing about the system itself it would be the Compass/Task Manager on the home screen. Our rep has openly admitted that this feature does not work (no ETA on resolution from the IT team there) and we constantly have multiple urgent requests open from i9 required to be filled out to terms with missing documentation, all not true.

Alternatives Considered

UKG Pro

Reasons for Switching to ADP Workforce Now

Price. We were already on the TotalSource platform on top of that, so the migration wasn't terribly trying.

Pros

WorkForceNow does have a ton of features. They're great features if you can figure out how to use them. Don't expect a rep t help you learn if you're a smaller (less than 500 employee) company.

Cons

The platform is extremely old, confusing, and clunky. It looks like a web 1.0 portal and is extremely complicated to use. You basically have to have an employee that dedicates 100% of their time to learning their platform. Customer service is also atrocious unless youre a huge company.

Pros

ADP WFN covers all the bases for HR, tax, payroll, applicant tracking, timekeeping, and more. I would not say that ADP is the absolute best-in-class for any individual module, however, as a holistic package it's extremely powerful. The ADP WFN package is very price-competitive compared to other payroll software. The integrated nature of the platform (one stop shop) and longstanding, proven track record is what I would most recommend about ADP.

Cons

There are 2 large cons for ADP, however, these may be present with other platforms too. First is the initial onboarding and setup. I've onboarded ADP at 3 companies over the past decade, and it can be extremely hit or miss - it's entirely dependent on the ADP team you get. The timeline can also be much longer than one may think to start. Secondly, when problems come up, customer service is where things can tend to go awry. Again, it's completely dependent on the person you get. As a bit of advice, if you feel like a bad response was given, call right back and speak to a different person, you might end up with a great resolution.

Pros

Lots of customization in reporting and accesses

Cons

Very obvious that they acquired many pieces along the way - isn't a seamless product. For example, if you are building a report and search for "pay rate", three different options come up. Several updates (like employee state taxes) require you to make the change in multiple spots instead of changing it once and that cascading to all impacted areas.

Pros

We have changed finance managers 4 times in the last 5 years. For the periods of time that we had no finance manager, I was the person tasked with all things HR and payroll related. Let me tell you, this is outside of my normal workflow but I had to get my people paid. The software is straight forward, click and go, easy to use. Even for those of us that are not payroll or HR professionals. With the COVID hit, there was an added layer of complexity to entering payroll for those out sick. The ADP team did a wonderful job on providing resources and updating those resources often. there is online learning, on demand learning and always a friendly calm voice on the other end of the phone when a would frantically call for help. It's not just the software, it's the people behind it that make it all work smoothly. Tracking PTO is also a HUGE benefit to our employees. the days of " how much time off do I have ? " are long gone. We have encouraged all of our employees to use the self service portal for any changes to their profile thus cutting down on internal paperwork and the need for data entry. It's been a game changer for us.

Cons

I honestly can't think of anything that I would change about it. The communication via email is amazing and I always know what is going on with my processes.

Alternatives Considered

Paychex Flex

Reasons for Switching to ADP Workforce Now

ADP fulfilled more of the needs of the business.

Pros

The set up of the software was fairly simple to perform. We transitioned to this HRIS software from Ceridian in the hopes it would offer more of what we were looking for in transparency with our team, tools for better personnel management to our leadership team, and overall ease of use with our employees. A large decision for us too was that we wanted to move away from paper, and ADP offered a completely paperless option which we really appreciated.

Cons

While they claim to pride themselves on customer service, the ADP team have been less than helpful on multiple occasions. That's not to say this is the case for all employees, in fact, some have gone way above expectation and I am grateful for that assistance. Others, have been difficult to work with and have even gotten frustrated with myself when calling in for assistance.

Alternatives Considered

Dayforce HCM

Reasons for Switching to ADP Workforce Now

I chose Work Force Now because many in my network suggested it was the software of choice. After less than 2 years, I am now exploring other options that better suit my organizations needs.

Pros

Everything is very seamless and contained. The tabs are self-explanatory and easy to navigate. You can gather all the info you need for an individual from the same page. Quick and easy to learn. Processes that can be cumbersome on other systems flow smoothly with ADP's system

Cons

I do not have any cons. Minor things that I wanted improved in the past have all been handled with periodic updates and patches.

Alternatives Considered

Gusto and TriNet

Reasons for Switching to ADP Workforce Now

My business has used ADP for quite some time and I briefly considered other companies in late 2019. The COVID-19 assistance I received throughout 2020 from ADP has solidified my satisfaction and I am no longer entertaining offers from any other payroll company.

Pros

I love the fact even for single user business it is very innovative software that really streamlines my payroll needs. The support team is outstanding if I run into any issues I can always count on them for help! I also love the fact that I can manage my account remotely from my cell phone!

Cons

The price is rather high but I guess it comes with perks. ADP Workforce offers so many other features that is not available in other payroll software programs. I love the reporting features which helps me stay on top of my business.

Alternatives Considered

UKG Pro

Reasons for Choosing ADP Workforce Now

The software with Quickbooks was very complicated and hard to follow.

Switched From

QuickBooks Online Advanced

Reasons for Switching to ADP Workforce Now

The support team was amazing! The features in the product match my business needs better!

Pros

We used ADP for years, and the switched a couple years back to try other options. There were all these new and shiny companies trying to woo us and we thought maybe they were better. We were wrong. ADP is hands down the best payroll management company we have used. We just enter in the total hours worked for each employee and their software does the rest. We don't have to worry about taxes and wage garnishment and child support. And we don't have to worry about W2s and direct deposits. Employees can login to their own accounts and see their history and get their records. They make running a business just a little easier, which is appreciated.

Cons

There is one thing I didn't like about ADP, and it's small and silly by so annoying. When you go to enter in an employee's hours the Overtime box is not next to the regular hours box. Salary is in between. So you enter 40 hours of regular time, TAB to enter Overtime and it takes you to salary instead of OT. Why?? Someone getting paid hourly and OT isn't getting salary. Why are they next to each other?

Pros

I'm not the administrator although I check all time cards prior to processing payroll. I like the ease of being able to edit time cards, add lines, remove lines and adjust shift times.

Cons

What holds me back from giving a higher rating is how frustrating it is to check my employee's time cards. Many front of house employees work multiple positions with different pay rates. When viewing the group time card I'm unable to see what department they are clocked in as. This forces me to bring up the first name on the list, and scroll through each time card individually to make sure they are clocked in to the correct department. This is so incredibly time consuming and frustrating. It takes me hours to simply check time cards if I were to do it all in one at the end of the pay period. This process used to take me no more than 20 minutes when we used Paylocity where departments could be seen under the group time card for each day. The alerts that I get for exceptions are useless for front of house. Any time an employee clocks in under a different department than their home department, I'm alerted. The alerts also don't specify what it is for, only that there are exceptions. What used to take such a short time to complete now takes me well over ten times longer. I also want to be able to immediately pull a report and not have to wait to view it. It isn't uncommon for the site to be slow to load even when connected to high speed internet through a local area connection.

Pros

Our company transitioned to ADP 3 years ago and in the past three years I have really grown to like ADP.
- Easy to manage my PTO and see balances
I can easily log into ADP and see how much balance is left. Previously I had to wait for my paycheck to look at it and keep note of it. Otherwise everything was stored on the SAP system and SAP codes were too hard to remember. I like the online platform a lot better with ADP.
Apply for PTO is also a piece of cake. Simply choose the date (calendar is shown on right) and submit the hours.
- Notifications
ADP is really good about notifying the user if there is any mails waiting in the inbox. Any approvals or disapprovals, documents and announcements on ADP gets sent straight to my work email and it helps me to remember that I should go and check it out.
- Everything in one place
All my Paychecks, Tax Documents, Health and Dental Benefits, Policies etc are on one spot. They are all properly placed under specific tabs so after some clicking around I was able to easily get to the page I needed too.
I also like that I can download my information and documents in a pdf format and store it computer for later access. I no longer have to email HR and ask for my tax document if I lost it or ask what is the health/dental plan i enrolled in.
Even enrolling or changing the benefits plan is super easy and it is all done inside the ADP at the beginning of each year.

Cons

- Outdated look
I think ADP could enhance their website a bit more than what it is. I do like their simplicity however more helpful links in the front page would be nice so that I do not have to click through 3 pages to submit a PTO.
- More details needed
I would prefer each page to have some details on what this page is for and how it can be used. Some sort of front page explanation would be nice. The first few months I emailed my HR every single time to figure out how to do the simplest of things
- Update takes time
When there is an updated I have notice some delays. Whether it be on my PTO approval or my salary increase. The system updates takes the longest.

Pros

Love having everything on the same platform; payroll, benefits, T&A, and reporting. For the most part I love the ease of using the product. While updates are important to stay compliant and current with needs they create havoc with current setup.(growing pains!) I have been using ADP products since 1990 and this platform is by far the best and easiest to use. Love the training bites on the top of pages.

Cons

I only have cons with specific areas of WFN updates and not the overall WFN platform.
1. Time & Attendance - Current update of moving hours to payroll we lost that the function where the system will stop the import to payroll if there are exceptions and either make you acknowledge the exception or delete from the time card. Example: A manager approves a time off request for a closed pay period. The hours flow to the current pay period. Since it is just hours (because in wrong pay/time period) there are no dollars. When doing a payroll reconciliation we tie hours & dollars. When it's a company of 400 employees this is like looking for a needle in a hay stack. I'd rather be stopped and asked to note the exception before I can import.
2. There needs to be more flexibility with the restrictions within time and attendance. Example: We want to restrict an employee to only being able to swipe in 5 minutes before the start of their schedule. If they are 5 minutes late I don't want them restricted; they should be able to swipe in even if they are an hour late. (The old ETime allowed this and it was very helpful in controlling OT because employees had to immediately go to a manager to get permission to start or stay later than their scheduled time vs. seeing the next day when reviewing time cards)
3. Wage & Garnishment - Need easier reports to get what is needed

Pros

As a practitioner the options within the modules has been fairly easy to setup. It has the capacity to do so much more than we are doing in our department currently, and the introduction of ADP Mobile has elevated the service to our associates.

Cons

Ease and functionality could be improved. Again minor things but do contribute to the overall experience.

Pros

ADP is a great tool for companies to use for their employees. Not only can you find all the important documents you need in one place, but you also get perks with ADP. Even if you leave a company ADP will still show you your pay stubs and tax info later on. Sometimes businesses add certain qualities to ADP, so be sure to make what you have on the platform clear. I have gotten many great perks and coupon codes from ADP for car rentals, movie tickets and outings.

Cons

Customer service is slow, if non existent. If you have an issue it is guaranteed to take you more then 48 hours to solve.

Alternatives Considered

Workday HCM

Reasons for Choosing ADP Workforce Now

Workday is confusing and more expensive.

Switched From

Workday HCM

Reasons for Switching to ADP Workforce Now

Value and ease of use.

Pros

There is a home page that can be customized. This provides the employer a good opportunity to communicate with all employees, considering everyone must go into ADP to enter their time at least twice each month. The portal can be setup in English and Spanish. The system overall is fairly easy to work in and find information. There are a good number of standard reports. ADP offers a lot of training opportunities, support, message boards, etc. at no cost, which is a definite benefit.

Cons

The home page is a wonderful communication tool; however, customizing it in Portal is very difficult and takes more time than it should to get it to look professional. The setup is fairly restrictive, the 'Undo' button no longer exists after this last upgrade, you can't control the line spacing, for some reason the system removes some spacing between words that were copied and pasted into the Portal, and for the most part, the system seems to do what it wants. The leave-time system has become very cumbersome. Example: An employee is out sick one day in a pay period. The employee enters their work hours, along with their sick time, into the timesheet, then saves and approves their timesheet. The supervisor then goes in and must first approve the sick time, which automatically removes the employee's approval. The employee then must approve their timesheet again before the supervisor can approve the entire timesheet. Another aggravation is the ridiculous number of messages and the requirement to archive the messages. The system even requires confirmation that you want to archive and then it provides a running total of the number that has been archived, or the number of new hires entered, etc. Knowing the number of actions taken or messages archived is unnecessary.