User Reviews Overview
About ZIWO
ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance...
Learn moreAll ZIWO Reviews Apply filters
Browse ZIWO Reviews
All ZIWO Reviews Apply filters
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
Amazing work
An amazing way to call and communicate with colleagues and customers.
Great app and waiting to see the next update
Pros
Easy to handle, Easy to track calls, Not too complex regarding the break and other agents availability
Cons
Need a little improvement, latest update was a great update
Response from ASWAT Telecom & Media
Thank you for taking the time to share your experience with us. We're grateful for all the kind words. Cheers!
- Industry: Translation & Localisation
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Many features that allowed us to Improve our team's productivity!!
We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!
Pros
ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!
Cons
I cant think of anything, its very helpful and we rely on it in our daily tasks
Reasons for Choosing ZIWO
ZIWO integration with Zoho provides us with multiple features that are necessary for our business.Switched From
CallGear- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Easy to use
My over all experience was pretty good and i enjoyed calling customers with ziwo.
Pros
You can connect with any customer through out the globe i really like that feature of ziwo.
Cons
When we connect with customer there is a 3-5 second voice delay.
Top ZIWO Alternatives
CallGear
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Bad customer Service
2
Pros
Everytime when something requested , it takes ages for them to solve our problem,
Cons
the dailing and at times the system hangs
- Industry: Translation & Localisation
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Call recording saved us!
Pros
We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.
Cons
Nothing to mention, however, an updated mobile version would be great!
Alternatives Considered
AircallReasons for Switching to ZIWO
They provided us with multiple custom features and the sound quality was much better.- Industry: Outsourcing/Offshoring
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Detailed Call Log
Pros
I mostly work on the call logs, all details are available to track and check the calls like the start time, the end time, the total duration, the talk time, the recording...
Cons
The live dashboard, I prefer arranging the widgets by myself. The widgets have a defined place to take, I cannot move them and rearrange them as I please. If I move a widget, later I notice it went back to its original place.
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Calls time
Excellent
Pros
Modern and easy to use. Anyone can take benefits form it.
Cons
It should have captures in different languages.
Response from ASWAT Telecom & Media
Thank you for your amazing review, we're so glad to hear that you found our platform helpful.
We appreciate your excellent suggestions regarding the language, we are working on it, in fact, we have just launched ZIWO in Arabic recently. Thank you again, cheers!
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Ziwo review
Pros
Dashboard is very easy to read, and I can customize the dashboard of our needs.
Cons
Mobile Application to track the call logs
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
Fantastic tool
Calling and connectivity is very good and tacking is also available
Pros
Calling and connectivity is very good and tacking is also available
Cons
Calling and connectivity is very good and tacking is also available
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
feedback
Pros
easy to use and easy to handle. call quality is very good.
Cons
some time call not getting connect with proper way
- Industry: Furniture
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Amazing software
amazing experience, if i opened my own company, ill definitely use ZIWO
Pros
easy to use, can make international calls, record calls
Cons
nothing so far, the software is amazing, but some keyboard features could be helpful
Response from ASWAT Telecom & Media
We're happy you had a fantastic experience with us, Mohammad! It's wonderful that ZIWO has made such a difference for you. We're grateful for customers like you! Cheers!
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Great product
Pros
Easy to deploy and to adopt, ziwo allowed us to seamlessly allow our agents to work from home when covid hit us..
Ziwo supports integration with the most popular ticketing system which is great!
They have a really responsive and professional customers support team which can cater to you need almost instantaneously.
Cons
The UI is a bit clunky, but it's not a dealbreaker
And ziwo plug in with freshdesk does not support recording call recording while creating ticket using the template
Response from ASWAT Telecom & Media
Thanks Vrushabh. Appreciate it
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Great connection
It was a good way to communicate with the POCs.
Pros
Easy connect to the POCs. It is very clear and fast.
Cons
All about it. Ziwo is a good program that make your work easier.
Response from ASWAT Telecom & Media
Hello Rola, many thanks for the 5-star rating!! We really appreciate you taking the time to share your experience with us.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Really amazing to organize a big or small setup of business. all records with safest way...
wonderful experience with Ziwo, call record, auto dialer, quality. all is excellent. really recommend to the big setup companies.
Pros
calling quality, call recording, auto dialer and much more, perfect way to secure your business.
Cons
strong mic connection should be introduced.
Response from ASWAT Telecom & Media
Hi Muhammad.. We appreciate your trust in ZIWO services, and we are grateful that you took the time to leave us a 5-star review!
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
easy to use , simple and efficient
Pros
This software is so good , efficient and simple to use .
Cons
not really . all is alright with this software
Response from ASWAT Telecom & Media
Thanks a lot Bhavesh. Appreciate it!
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
ZIWO ASWAT
I have been working on ziwo for almost 10 months now, i like its features!
very helpful for multitaskers!
call clarity 10/10
easy dialer for international and local calls
Pros
ZIWO is super fast and very easy to use!
Cons
the software lags sometimes for 30 secs
Response from ASWAT Telecom & Media
Thanks A lot Abdullah from Team Ziwo
- Industry: Food & Beverages
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
-
Review Source
Very efficent
Pros
Hold features, warm transfers and seeing the call history in detail.
Cons
How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.
Response from ASWAT Telecom & Media
Really Appreciate your kind words. Thank you
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Perfect
Amazing
Pros
Recording and worldwide calls with cery good quality
Cons
Nothing mainly everyhting is going very well
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
Very good experience
excellent
Pros
the features that are built into the software are really amazing I think all that I need in the software or all that I was asking for during the kickoff and onboarding is available except 1 thing only
Cons
there is no disposition option in the software hope you add it shortly
Response from ASWAT Telecom & Media
Thank you so much Magdy, for the outstanding review! We put in the work to keep you and all of our clients happy, and we will take your suggestion into consideration. Cheers!
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Excellent calling app
Its a very easy to use platform for calling and keeping track of everything. Really best for customer service
Pros
Tracking calls, Easy to use, Tracking outbound time.
Cons
Sometimes the call logs get missing. If someone transfers the call then only this happens.
Response from ASWAT Telecom & Media
We're grateful for your honest feedback and we're glad you feel we're on the right track!
We've taken your thoughts to heart and will make some changes based on your nice recommendations. Thanks Again!
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Easy Ziwo
Beautiful app to use and Lear from, I never had experience in call center, so within less than a month I have learned everything on the app
Pros
Ease of use and access to Informations in one click
Cons
More AUX options, like washroom, prayer break etc
Response from ASWAT Telecom & Media
Hello Tony! Many thanks for taking the time, we will incorporate your suggestions into creating new tools that enhance our platform. Thank you again for the 5- star review!
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Ziwo review
it's great. Have enjoyed it.
Pros
It's very simple to use and effective. It's very helpful to handle calls with clients without hiccups.
Cons
I think its great. I don't really have any complaints regarding the software.
Response from ASWAT Telecom & Media
Bereketeab, Thank you so much for taking the time to share your positive experience with us. We're really grateful for all the kind words!
- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
It is convenient for us.
Satisfied so far and will add a new agent.
Pros
Overall control of our phone calls and employees. The ability to revise and make a better version of our work.
Cons
nothing in general but wish to pay less even that it's price is fare.
Response from ASWAT Telecom & Media
Thanks so much Abdallah!
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
First Usage of Ziwo
Pros
The product is easy to use and provides high quality calls.
Cons
A downloadable desktop version would be ideal.
Response from ASWAT Telecom & Media
Hello Roy! We're happy that you're happy, and we're grateful for taking the time! About the desktop version, hang on, we are on it! Cheers!
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
ZIWO ASWAT
It is the best platform that was made to make calls, I like it so much. It works through any network.
Pros
I can use anytime, anywhere, and by anyhow. It is so easy.
Cons
Sometimes the difficulty when trying to login.
Response from ASWAT Telecom & Media
Appreciate it. Thanks
