User Reviews Overview
About Visual Retail Plus
Visual Retail Plus is an integrated system that gives retailers a single centralized location to manage Point of Sale, Inventory Management and more, all tailored to each retailer's unique needs. With more than 20 years in the...
Learn moreAll Visual Retail Plus Reviews Apply filters
Browse Visual Retail Plus Reviews
All Visual Retail Plus Reviews Apply filters
- Industry: Retail
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
-
Review Source
Flexible tool and good customer support!
We track all the stores we have and we improve the controls we have in our industry.
Pros
The solution of this software is really good you can be configured for a number of retail segments, including apparel, gift shops, hardware stores, electronics, office supplies and much more. It's ideal for growing retailers that need robust functionality and control the areas operations.
Cons
You should improve the manual and guides to use each module because sometimes It get a little bit harder to begin and try to find what you're looking for. It should be a great idea to improve this.
- Industry: Retail
-
Review Source
VRP Review from Hezi Rotem
Pros
I've been familiarized with this program for the last four years, it's capable against our Magento program directed towards our e-Commerce platform.
Cons
We do come across connection issues a lot, this particularly occurs during our in-store functionality, this causes issues at times considering we have to check out customers through the program.
Response from Visual Retail Plus
We love having Sabon as our loyal customer for so many years, however as previously discussed, connectivity issues are not related to the VRP software.
- Industry: Retail
-
Review Source
No instructions
Pros
This program has the potential to do a lot, and there are a lot of programs to work with, but there is also a lot of work that should be spent on improving this program to be more useful.
Cons
There are many things that just don't work on this program. There are absolutely no instructions on how to use the programs like the report, etc. It's like a guessing game; you input your information, and you have to try and figure out the results if it's even accurate. It would be a great help to have a "help" button.
Top Visual Retail Plus Alternatives
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used for 1+ year
-
Review Source
VRP - Reliable
Pros
I utilized this POS system for well over a year and it was one of the easiest I had ever used. Customer support goes above and beyond to solve your issues and you will always get someone on the phone. VRP is reliable and the company stands behind their product.
Cons
The system and user interface feel very dated and could definitely use a face lift or a redesign. In a 12 month period, I personally experienced a total of 3 debilitating errors for which I had to reach out to customer service. The issues were resolved with care and tact.
- Industry: Apparel & Fashion
-
Review Source
Flexible POS system with Great Support
Pros
The product is fairly user friendly with lots of reports and features pre-built in. Like all POS systems I have worked with it has its shortfalls and glitches, but most of the problems are easily fixed. Most issues I have been able to resolve on my own, and the ones I couldn't VRP has been very good about helping resolve them.
Cons
I would like to see a little more customization for my specific business needs. You can customize many of the features and reports, I would just like to see that expanded.
Response from Visual Retail Plus
Most of our customers request customizations since each business is run differently. We will contact you in order to discuss any needed reports or features that you feel can benefit your business; it may be a simple query that can be written either by us or you.
- Industry: Retail
-
Review Source
Always have a good experience with this product
Pros
Software is user friendly. Also technical support is very helpful and friendly.. They always have answers to any questions I have. They do not need to ask others in the company as they are always on top of their product.
Cons
I do not have any negative reviews The above review summarizes the vendor and product.
- Industry: Automotive
-
Review Source
Great product, Helpful team
Pros
They worked with us to make sure the product worked in the best way possible for us
Cons
The only real problem I have found with the program is the averaging of costs, which isn't the best option for our business, but that information isn't necessary and we just ignore it.
- Industry: Luxury Goods & Jewelry
-
Review Source
Pointe Coupee Gallery DEPENDS on VRP
Pros
VRP is always available.....Our retail jewelry and gift store needs reliable and consistent tech support.
VRP is just a call away!
Cons
In the past the local licensed person was not as talented as the main office.....
- Industry: Sporting Goods
-
Review Source
Having been using VRP for over 10 years. Very happy.
Pros
The product is very versatile, and the help desk is amazing. VRP usually comes up with a new idea or an add-on right before I decide I need it, so by the time I call and say I want to run this on a tablet, they say, "It's already done; let's set you up." They keep their fingers on the pulse of what retailers want and create it.
Cons
They are located on the East Coast, and I am in Hawaii, so the time zone difference can be an issue. Once in a blue moon, when I need to call for tech support with a closing issue, it is 3:30am their time. They are available, but I still feel bad with my middle of the night phone calls. They don't mind it, and they are always available and helpful.
- Industry: Museums & Institutions
-
Review Source
IGFA is very satisfied with this product.
Pros
The software is very stable and reliable, and the tech support is excellent.
Cons
Sometimes an update to the software causes other problems that require tech support to troubleshoot.
- Industry: Apparel & Fashion
-
Review Source
We got used to VRP
Pros
In the beginning, it took us a while to get used to using VRP because we created a program to do what we need it to do, and it took us a while to get used to it, but now we can say it helps us a lot.
Cons
The search can take a very long time. And many times we have to call about numerous errors. It's very frustrating.
- Industry: Apparel & Fashion
-
Review Source
Great choice for POS and Back Office Retail
Pros
I really like the flexibility to add modules onto this system and to work with their development staff. Their response is always "Sure, we can do that."
Cons
I do not like the way their sales department charges for services. They charge a per-product fee; I would prefer a per hour fee with a "not-to-exceed X" model.
- Industry: Apparel & Fashion
-
Review Source
Works Great
Pros
This software is very useful. It is designed for durability and great understanding
Cons
Regardless of how great this product is, there is still the fact that there needs to be work done on it regarding its many crashes, and taking forever to load or breaking down in the middle of a project
- Industry: Apparel & Fashion
-
Review Source
A Neat Program
Pros
This is a neatly built program that takes every scenario into consideration. There is a lot I can do for every situation that arise.
Cons
The fact that it searches really slow is what I like least. I think they need to improve how items are being looked up to make it move faster.
- Industry: Retail
-
Review Source
Cool program
Pros
This is a really nice program to work with. There are many task you can perform with it, and it really helps you to get your work done in a fast way.
Cons
We have mishaps here and there with it moving slow, and we having to call technical support for correcting errors we make.
- Industry: Apparel & Fashion
-
Review Source
Good software for small company
Pros
I like that this software was made to be used by anyone, and you are able to multitask while using it.
Cons
I don't like that we would get so many errors that pop up from nowhere. The vendor should troubleshoot this as much as possible before posting the new updates.
- Industry: Apparel & Fashion
-
Review Source
The Best Thing Since Sliced Bread
Pros
I am always able to find software I need for the right project or team. I'm glad something like this is available to me.
Cons
What's not to like? The customer service is amazing, and I'm always able to get a straight answer, There's no beating around the bush here.
- Industry: Apparel & Fashion
-
Review Source
VRP - Best product so far
Pros
It is very easy to understand its process of use. I like that I can do my work and still do something else in the background without disturbing one section.
Cons
There are too many issues regarding this product. It slows down when a lot is running on it.
- Industry: Apparel & Fashion
-
Review Source
Good system to start with
Pros
The efficiency pf this system is a plus and makes it a great investment. The workload it reduces is incredible.
Cons
I don't like that when we do updates, there are so many different glitches that were never there on the previous version.
- Industry: Apparel & Fashion
-
Review Source
Great Product
Pros
VRP is much easier to use than our previous system, which was UNIX-based. There are countless powerful features.
Cons
VRP does have somewhat of a learning curve due to the abundant features. However, this is standard for the industry.
- Industry: Apparel & Fashion
-
Review Source
Needs improvement
Pros
I like that it's not technical, and you don't need a lot of computer knowledge to start using it.
Cons
I don't like that fact that this system is so problematic. It's always giving an error and so very slow to work with at times.
- Industry: Apparel & Fashion
-
Review Source
Works great for us
Pros
The scanning makes things so easy on us. It's faster and checking out is better. Plus, there's no longer an old fashion looking receipt
Cons
Its hard to correct your mistakes at times. They should make it easy to do so.
- Industry: Apparel & Fashion
-
Review Source
Great update For our company
Pros
This product is so awesome than the one we had before. I was so excited to learn its features and see what makes it such a great upgrade.
Cons
I love this product, but I do have to say there are some flaws that can be fixed easily. It's always buffering for more than 5 minutes at a time. We always lose service when the internet is down and it takes long to come back on. It moves slowly after a period of time.
- Industry: Apparel & Fashion
-
Review Source
Visual Retail Plus at work
Pros
I like that it is easy to understand how it works. It makes it easier to complete my task as a cashier, especially in busy times.
Cons
It breaks down sometimes, especially when it is busy at the register.
- Industry: Apparel & Fashion
-
Review Source
POS is so simple
Pros
I love the POS set up! Its a great program that is so easy to learn, and you get so comfortable using it
Cons
It runs very slow sometimes and we get errors that don't always go away when you exit.
