uAttend Reviews

Pros

easily allows employees to log in and log out.

Cons

Sensitive so you can have a hard time for the system to read your finger print.

Pros

Easy to navigate, easy to customize. Great for getting time sheets via PDF form to easily email to my boss if she is out of the office or I am.

Cons

Maybe the way some options are tucked into other menus so you have to navigate a bit to find them, but still easy to use.

Alternatives Considered

TimeClock Plus

Reasons for Choosing uAttend

Cheaper, easier to use.

Switched From

TimeClock Plus

Reasons for Switching to uAttend

Cheaper, for more it seems. They wanted so much upfront just to get updated.

Pros

The software is passable for clocking in and out of work for employees, though sometimes it seems to have trouble connecting to the network. Usually unplugging the unit and plugging it back in fixes the problem. Having an app component allows employees to check their hours, which is a nice feature, but doesn't solve some of the larger issues with the software

Cons

There is an overall problem with visibility for the user. With a physical timecard with printed times you can easily see your information, and immediately identify problems or discrepancies (like if you forgot to clock in). With Uattend it is difficult to track those, or to know that you made a mistake in the first place. Usually problems aren't discovered until it comes time to do payroll and by then no one remembers their precise hours for a day two weeks ago.

Another problem is that there is lag between physically punching in and out and the app displaying your status so, as an employee, you cant tell whether you clocked in or out without using your card, which in turn, clocks you either in or out. You are then locked out for 1 minute.

As an administrator, there is not an obvious method for aligning timecard summaries and reports to your pay periods. Within the interface there is not much in the way of guidance as to the features and different ways to interact with and use the collected data.

Pros

It is easy to set up and easy for the employees to use. I like the way I am able to manipulate most things if needed. Vacation tracking is easy, however I would like more variables available as to how that vacation or PTO is calculated. I also liked being able to choose how each employee clocks in, whether it is with a passcode, tag, finger print or online.

Cons

I would like to be able to delete a lunch break that wasn't taken

Pros

That it works well with the fingerprint time clock

Cons

Can't really think of any. Would be nice if it did my payroll......

Pros

I love that you can set up multiple projects. The reporting aspect is really decent. The exporting helps with billable man hours, after conversion. Easy to set up time clocks which offers geographical tracking options & finger printing which is super awesome an cuts back on the clocking for other. Super easy to set up employees, locations and schedules.

Cons

My biggest problem with uAttend if the fact that even as a Administrator on the account, you cannot un-approve a timecard if it was approved by SUPERVISOR!!!! This make no sense at all. As an admin, you can to everything else but this. This create a hassle if you are working with multiple projects, as I was and most of them where all over the US.

Another problem - Which I deemed a huge one any one classed as a supervisor can create another profile for a supervisor.

There is no way to track number of time sheet edit so no auditing feature.

If you are looking for something super simple, basic to use and really affordable, give it a try. I think the pricing is great for the service. But if you are a project based organization and deal with billable man hours, I probably would look for something that offers a bit more secure and functionality.

Pros

The ease of our mobile employees working at off site locations and able to punch in with their phone. Plus as admin being able to set up/adjust the GPS radius for mobile punch ins. I no longer have to chase employees for not turning in their timesheets in order to submit payroll.

Cons

On rare occasions employees have said they couldn't punch in/out, so I manually will do it for them. Having a smaller company it's not a big deal and it doesn't happen often, however if we had a much larger employee size that might become an issue.

Pros

We have employees at four different branches in four different cities. We have wall/punch clocks at three locations, and use online only at the other one. This allows us to have all our timecards in a centralized system for ease of use.

Cons

If a time clock needs to be reset, it ends up adding another clock into the system. If I don't catch that when it happens, I get charged for the extra clock. That's frustrating.

Pros

The ability and ease of having employees use their fob or app to login to track hours has been fantastic! There are many videos online that can be sent to employees to help with navigating the system but it really is fairly user friendly.

Cons

Once the set up is done it is easy to navigate uAttend and we have had no issues. Any questions an employee has had have been quickly answered.

Pros

It is easy to use and we have used it for some time now and it meets all of the needs of our company.

Cons

Not much that is a con for us. I use this software daily to keep track of who is at work and where they clocked in at and what time, etc. so no real negatives for our company.

Pros

Dashboard integration helps with daily missed punches, expense breakdown, and upcoming leaves, etc. Ease of use - reporting can be emailed or exported
Upgrade based on reviews - changing the time card layout recently and finding an improvement, then implementing on the spot.
Multi-user functionality.
Printing options per time card/pay period/ employee/department or code

Cons

1. Inability to integrate/export into QB Desktop
2. Giving certain supervisors permissions to view a shared employee, without allowing or providing full department access.
3. Inability to create 1 user account for a supervisor who. i.e. > creating 1 account for an employee to track their PTO for Salaried employees, that also allows them to view/edit/change etc. their departments. Essentially, we create 2 user accounts for our Salaried employees. 1 for department review, 1 for their PTO & hours. Combining these would a) lower our cost, and b) easier access to that employees information. (instead of having to pull for information that may not have been entered in the other.

Pros

The best part of this software is being able to see time-cards and run reports for employees that work at any of our 4 related entities (with different EINs). The next best thing is their customer support chat, I am always given the info needed and they have a portal that contains so much useful information you can research on your own. The third best thing is the ability for employees to select department transfer to have their time posted to the correct department or location (in our case the departments also indicate the entity)

Cons

My least favorite part is that we do have 4 entities and some employees work in several locations. The software makes you choose a "Home" department for every employee and the down side is that all OT gets subtracted from regular pay column and added to OT column of the HOME department, even if that is not where the OT was worked. I run time-card reports and select employees who work in different locations (separate EIN)

Pros

UAttend is easy to use and has no frills. Employees can easily log in, clock in, and see their timecard from their phone.

Cons

No frills is fine but it's really minimal. There isn't an easy way for employees to send in a time correction if they forgot to punch in or out. Our employees just send an email and the administrator has to fix it on their end. This is fine but it would be nice if the employees could put in a correction with a note and the admin could approve/deny the correction that way. Also, not that this affects functionality, but aesthetically the app is very dated.

Pros

The software was great until you did the upgrade.

Cons

WITH THE NEW UPDATE THINGS ARE MORE TIME CONSUMING:

When you make a note on the timesheet instead of it being under the times it now under the department not easy to READ- it was much better when the notes were under the hours worked.

When looking at the whole week of a timesheet you cannot see it all on one screen, you must now scroll down to see the totals at the bottom of the screen. Another step to see the totals

When putting time in for a benefit (vacation or sick) it is now more time-consuming. when typing the number of hours You cannot just type the number of hours now we have to type the number and then a colon and then the number again. It was so much easier before - we just typed the number.

The colors to distinguish the difference between the days on the timesheet are very subtle and makes it hard to read.

Pros

As the company administrator for the uAttend software, I find it very easy to use! The customer service is very prompt to help answer any questions. The end user has simple steps and the supervisors edits and verification processes are simple! Really like this software!

Cons

Every so often I would like to write my own reports within the software & I haven't found a way to do this. Also, I would like to merge the data straight into Quick Books for processing payroll and I haven't found a smooth way to perform this tasks yet either....maybe I can't do it? I've spent about only 20 mins attempting to find a way & didn't find one and I'll try another day, but typically I'm able to figure things out on my own in this easy-to-use software, so I'm guessing it's just not available?

Pros

I have liked that uAttend is pretty easy to setup and use.

Cons

The software has no capability to alert a supervisor if an employee does not punch in. It can alert you if a person punches in or out early or late but if the person just doesn't show up at all, radio silence. So our supervisors are having to constantly check the app to see if a person has arrived at all. Such a basic, minimal, requirement for timeclock software. Completely invalidates any positive features about the product. And support will tell you that many other customers have requested this (for years apparently) but it is not even "on the roadmap." Good grief.

Pros

easy for employees to learn, have to click a lot to review employee's time card would be nice to see all time cards for my department in a spread sheet so I know who needs corrections without clicking in and out of each employee account.

Cons

I wish when you clock in from a different location it would change the location on the time card punch. For example when we have an employee who has to work at another location to fill in although their primary site is the main site. They have to do a department transfer to change the location. We have over 50 departments to choose from so from the time clock with fingerprint scan they have to hit department transfer, scroll with up and down arrow to find the department then punch.

Pros

this has been so easy to use and anytime I had any question or issue they have been extremely helpful walking me through functions I wanted to do.

Cons

I think the clocks could be a little easier to use.

Pros

The solution is just easy to unpack and get working. There is a lot of detail you can get into, and new features are UI changes are consistently implemented, but you can get started with minimal effort. Chat support is also easy to reach and very helpful in learning about the software and working through issues.

Cons

Some features or functionality seem obvious but are missing or in development. Would be nice to have an "upvote" system where we can collectively vote on new features and see what's in the pipeline for development.

Pros

Use this to punch in and punch out. Makes it easy to do so and stores hours electronically. Love it.

Cons

We always have an issue with needing to use our thumb multiple times until it reads it.

Pros

Makes punching in and punching out easy and accurate. I oversee the office so it's important to keep track of time stamps of when everyone starts their day and ends their day. This makes my life easier.

Cons

Sometimes it has a hard time reading thumb prints.

Pros

Easy to use and modify punches, allows multi-department punches, accessible from anywhere.

Cons

There are a few limitations to reporting that keep us from being able to directly pull what our payroll processor needs

Pros

Ease of setup, east of use, portability for both managers and employees.

Cons

Can't wait for the upcoming Scheduling Software to come available. We are in desperate need of this as the Excel spreadsheet for scheduling by department is cumbersome and fraught with errors.

Pros

The time clock was simple to use once I set it up

Cons

The connectivity using this product was horrible. I purchased an extender for my modem and sat it right next to the time clock, and it still went down frequently. In addition to this, the company billed me for 3 accounts and KNEW I only utilized one of them. They claimed they sent an email with this information which I didn't receive, but never stopped billing me until I cancelled and discovered I was still being billed. If it had been a situation where my account didn't allow the charges, I bet they would have really made an attempt to contact me. I wouldn't recommend this to ANYONE

Pros

It is user friendly, and the amount of data is great for what UAttend is used for. I don't know how much more I like about it.

Cons

This system is so limited to what you can do and how you can pull data. There should be more search options for going through time cards, and easier way of viewing data.