Retail Pro Reviews

Pros

We have been using the software Retail Pro for about two months now at our single location, which is a Swimming Pool retail store. Since the day we first launched the software, we have had such an easy time conducting business with our vast customer base. Ringing in sales have never been easier, and we can now, for once, really track our sales by department and so much more. The software was very easy to learn and J.D. Associates was a big part of that! Their training process was not only well-performed, but our teacher made it fun as well!

I'd recommend RetailPro and J.D. Associates to any entrepreneur or business manager!

Cons

I can't think of anything at all. There is nothing to date we dislike, and I can't see us ever changing our views.

Pros

* Very strong customization options.
* Its EMV compatible which is a big plus
* Its got strong Employee and customer management modules
* Strong reporting capabilities

Cons

* Not having ability to “edit” the preloaded report formats to suit our needs.
* There are few glitches here and there especially with a preloaded cards but customer service is usually quick to respond

Pros

ECM polling replace the 32 bit polling in Rpro 8.6. In theory this allows close to real time updates to your main. unfortunately, seeing it failing for various reasons with no logs or error message to help navigate.Therefore, Never know if it works or not. The Retail Pro dealer has been helpful in trying to fix the numerous issues with Rpro.

Cons

Unbelievably slow. We have had replaced all hardware with SSD, tons of ram and fast processors. Views, filters, moving from Sales to Customer management system pauses each step of the way. Even direct connect to server does little to speed up process. Missing most basics elements. Can not view inventory by sold as this element is missing from filter. Likewise, Cannot view on order in inventory as this most basic feature is also missing from filters. We currently 95,000 active SKU very hard to manage as system is so slow. My Rpro dealer blames it on the Oracle data base.
Reporting in 9.4( why we have the system) is basically missing. We have to export all of the 9.4 data into our old 8.6 in order to run even the most basic reports. Therefore we are essentially running two systems. 9.4 heavy data base requires more management and is expensive and time consuming. If an emergency reinstall is needed it might take a while. Rpro 9.4 only allows one EFT interface. End user is stuck in a noncompetitive relationship with POS EFT which has it owns struggles. Have been with Retail Pro Since 1998. Been on V8 since 2004. V8 while not the most advanced product in the market place was a stable

Pros

The simple structure of the POS. Very easy to learn.

Cons

The EFT module. Cayan is HORRIBLE!!! Please go back to Shift 4. Better support and nicer devices.

Pros

It has nearly everything you would expect it to have for a retail store, whether it’s brick and mortar or an ecommerce, in terms of functionality and features.

Cons

I only wish they had a version for a wholesale store instead of retail but hence the name. Essentially the exact same thing but with features for quantity and bulk.

Pros

I have used retail pro v8.5 for many many years. It had been reliable for the most part

Cons

COST!!!! It is way too expensive to maintain for a small business. I have been stuck in this software for years unable to update or upgrade it anything . Difficult to migrate to a new POS system because would lose historical data. I feel bamboozled!

Pros

Our operation is very seasonal, and we gear up from 0 to 100 in a short amount of time. The accuracy the system delivers for inventory management gives us the confidence to make rapid decisions that impact our bottom line. We especially appreciate the level of support that we receive. That level of trust in the product and support is important for us since we have such a narrow window for our business.

Cons

No software is perfect. However, our experience with Retail Pro has been significantly better then our previous vendor. Our least favorite thing about the software is how it behaves with our unique discount structure. However, we have found ways to make it fit our operation.

Pros

Hands down, what I like best is that our service is through BHD. I purchased Retail Pro in 2003 and have had bumps along the way (e.g.-hard drive crashes, lost data/backup issues, questions on operation, etc.). Customer support has always gone over and above the call of duty to solve my problems in a friendly, efficient, and cost-effective manner. Also, it is comforting that their support staff have longevity in the company. I also like the intuitive features of use and easy integration with Quickbooks.

Cons

I am concerned that at some point they will no longer support Version 8, and Version 8 works just fine for us. We don't want to be forced to buy more than we need.

Pros

First off, we have really enjoyed working with Big Hairy Dog for the last five years. We have an awesome trainer, who is fantastic on his followthrough, which is extremely important in the retail business. Our support rep is also very quick to respond when we need technical assistance. The software is very user-friendly and so diverse, covering most of our needs at the WOW.

Cons

Being my first time using POS systems, I have no complaints because of the training that we had from the very beginning. I have also talked with other Retail Pro customers, and they all feel the same when using this product.

Pros

Retail Pro and J.D. Associates are the total package! As our business continues to grow, they provide the necessary software/hardware, training, and all-around retail solutions to help us achieve our goals. Email updates keep us well-informed of industry changes, as well as any new products available that will enhance our POS experience. Webinars are also offered as an integral part of our training experience. I can always count on their expertise and professionalism to keep us moving forward.

Cons

Not having ability to "edit" the preloaded report formats to suit our needs.

Pros

I guess it technically runs. Beyond the fact that it's easier than using a pen and paper to keep track of products, there is nothing I like about this software.

Cons

It is disorganized, inefficient, difficult to use, has memory leaks, no database support, closed-source and expensive to upgrade, bizarrely laid out, and just overall a pain to use on a day-to-day basis.

Pros

Very heavy software and it loading takes 2 minutes in clients machine , one more problem is may be shut down your computer without closing retailpro you should activate licence until it’s not open

Cons

In this software we can costomize any thing like i want also security permission setting is good.

Pros

Ease of use.
Stock entry
Reports
Back end features
Sales entry screen
Customisable buttons.
Sub menus

Cons

Old look dated interface.. lacks some high end features. No cloud option..some peripherals are hard to add on.

Pros

Retail pro is a decent software for a consignment store. It is fairly simple to you and has a smooth layout.

Cons

My cons with the product is that there is more products out there like it with newer layouts and easier to use.

Pros

Avoid manual billing and get an easy billing software to track your sales. Easy to use and create your invoice.

Cons

Easy billing, can save your customer database and do marketing with them. Easily maintain your stock.

Pros

I like the accountability and availability, the pleasant customer service with patient providers, and the long-lasting hardware.

Cons

It would be difficult to state a true "dislike." Obviously, they treat their employees well and/or have a good product because of the consistency and long-term tenure of their staffing. I would like one improvement in the format of their sales and on-hand inventory reports having the ability to be combined or melded.

Pros

Retail Pro is an amazing system. The reports are so easy to understand and use. I get all the information I am looking for with simple reports. The service is above and beyond amazing; the techs are always there to help and answer any questions. They are really a great great company.

Cons

The only negative I have is that in the entry process, you must go to a different screen to add a picture to a matrix.

Pros

Retail Pro Version 8 - flexibility in the product mix we sell; by the item, weight, or volume discounts.

Big Hairy Dog - response time is great! Things are going to happen, and when it does, we know that our support team at BHD will respond and get us back on track, day or night!

Cons

The issues that seem to limit reporting capabilities are addressed in the upcoming upgrade version.

Pros

The response time from service department is very good. It covers all categories for us. Layaway, special orders, time in/out, etc.

Cons

They charge per seat. If you use a main server to control the points of sale, the server is considered a seat. I know it is hard to have a billing structure for different types of companies, but small independents have a tough time.

Pros

JDA not only provides the support we need but is also forward looking, allowing us to plan for the future. Retail Pro consistently gets the job done for us.

Cons

I'd like to see some improvements in store-to-store data transfer. Real time information at the central hub is a must.

Pros

Easy to use, cheap to purchase, easily integrates with available accounting system and software, makes it easy to keep paperless records, allows you to print receipts for customers and makes it easy to handle big number of clients.

Cons

Slow customer support response team the rest are great although additional features could do it great.

Pros

I like the core set of products and customer service. I'm easily able to integrate it into our system.

Cons

The price isn't great. It wasn't that easy to learn for most of the team. The system crashes at unexpected times.

Pros

I like the reliability and better customer service. Issues get resolved very quickly.

Cons

The cost is bit higher. It could be bit cheaper. Sometimes we feel that the value is less for the price we pay.

Pros

Very user friendly and easy to use. Plus online support is very helpful.

Cons

There's limited functionality for our products, which are homemade specialty retail items.

Pros

I like their services and delivery, as well as their customer service and helpline.

Cons

Their price is a little bit too pricey (toward the high end).