User Reviews Overview

About Retail Pro

Retail Pro is a specialty retail management software platform featuring POS, replenishment, inventory management, promotions, customer management, back office, performance, and KPI reporting capabilities. Retailers can use...

Learn more

Feature ratings

Value for Money
3
Features
3.9
Ease of Use
4.0
Customer Support
4.2

Browse Retail Pro Reviews

79 of 79 reviews
Sort by:
Brian
  • Industry: Sporting Goods
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3.5
Customer Support
5

4.5
Reviewed on 11/3/2014

I'm a managing partner and CIO.

Pros

It does 90% of everything we want & need. Frankly, that other 10% is probably unrealistic without custom programming. We get awesome tech support when needed, and I especially love the live chat feature that lets us ask quick questions. The product is very quick and easy to train an employee on and setting up levels of permission is awesome. We're able to delegate job duties easily with the different features. Receiving is a perfect example. That workstation is set up to be used completely differently than our cash registers. For example, we have three cash registers our of eight total machines running Retail Pro. Each has a unique function, and the software works well in supporting those varied functions simultaneously.

Cons

Some of the more intricate details of the software take quite a while to learn. It's easy for an average sales associate to use the main functions, but some of the higher level features get complex. The software can be "quirky" with some old features that were added on to, so there are features that are not intuitive. An example is polling: some things happen automatically and others require initialization. Like every time we add an employee to the system, it's a process to get them into other locations and requires higher-level knowledge.

Mohamed
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 14/4/2018

i'm working with retail pro since 2013, it was wonderful experience.

i got the knowledge that gave me the chance to implement and support our customer in the market, very important thing is that i learned how business operate with one of the biggest retail solution ever

Pros

very powerful inventory management solution, full of function and features. the second thing is the scalability and durability the solution can support large number of stores & POSs in one big database "oracle database".

Cons

it takes much time to recover database especially in the main server, 2nd thing when upgrade from old release to a new one with large number of stores and POSs.

Steve
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
4

2
Reviewed on 17/12/2017

Retail Pro 9.4 is a very unfortunate product.

V9.4 is very very slow and without features or benefits to offset the moving from V8 to V9.4. If you love lack of features and watching a spinning wheel you will love Rpro 9.4

Pros

ECM polling replace the 32 bit polling in Rpro 8.6. In theory this allows close to real time updates to your main. unfortunately, seeing it failing for various reasons with no logs or error message to help navigate.Therefore, Never know if it works or not. The Retail Pro dealer has been helpful in trying to fix the numerous issues with Rpro.

Cons

Unbelievably slow. We have had replaced all hardware with SSD, tons of ram and fast processors. Views, filters, moving from Sales to Customer management system pauses each step of the way. Even direct connect to server does little to speed up process. Missing most basics elements. Can not view inventory by sold as this element is missing from filter. Likewise, Cannot view on order in inventory as this most basic feature is also missing from filters. We currently 95,000 active SKU very hard to manage as system is so slow. My Rpro dealer blames it on the Oracle data base.
Reporting in 9.4( why we have the system) is basically missing. We have to export all of the 9.4 data into our old 8.6 in order to run even the most basic reports. Therefore we are essentially running two systems. 9.4 heavy data base requires more management and is expensive and time consuming. If an emergency reinstall is needed it might take a while. Rpro 9.4 only allows one EFT interface. End user is stuck in a noncompetitive relationship with POS EFT which has it owns struggles. Have been with Retail Pro Since 1998. Been on V8 since 2004. V8 while not the most advanced product in the market place was a stable

Top Retail Pro Alternatives

QuickBooks Desktop Enterprise

Square for Retail

craig
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5

4
Reviewed on 10/11/2016

Retail Pro review

I have been working with R Pro version 8 from 2003 to 2015 with Valentino and now with version 9 with Philipp Plein, as far as a retail system, from both the POS and the logistic side, its an excellent software. Easy to manage and use. The ONLY downfall is the EFT. At the POS, you really need to have a good, reliable, and when working with luxury retail, a sleek device to expedite EMV transactions. The 2 options offered by Cyan , your ONLY EFT choice, are for mass merchants, not a luxury boutique.

As far as support, One Step Retail has been my partner of choice and they are second to none in support and sales. Over the years I had many special requests from upper management, and OSR were very quick on assisting and "making it happen".

Pros

The simple structure of the POS. Very easy to learn.

Cons

The EFT module. Cayan is HORRIBLE!!! Please go back to Shift 4. Better support and nicer devices.

Daniel
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4.5
Customer Support
5

4.5
Reviewed on 26/3/2014

Retail Pro gives us a competitive edge!

Pros

Our operation is very seasonal, and we gear up from 0 to 100 in a short amount of time. The accuracy the system delivers for inventory management gives us the confidence to make rapid decisions that impact our bottom line. We especially appreciate the level of support that we receive. That level of trust in the product and support is important for us since we have such a narrow window for our business.

Cons

No software is perfect. However, our experience with Retail Pro has been significantly better then our previous vendor. Our least favorite thing about the software is how it behaves with our unique discount structure. However, we have found ways to make it fit our operation.

Dawne
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 13/4/2018

Retail Pro ver. 9.4

Pros

After using Retail Pro ver. 8 for 13 years, version 9.4 does have some extra features that make getting needed information inside the program without running reports. You can customize screens and documents. The software is fairly intuitive. Conversion from version 8 to version 9 went smoothly without loss of data. The check in/out function of the software is improved in 9.4. Maintenance of data is much easier in this version and corrections can be done while users are using the software.

Cons

Retail Pro version 9.4 is VERY, VERY slow. The Purchase Order piece of the software has many bugs and the company is not responsive to fix them. The reports are inadequate and no customization is allowed without purchasing third party software. Even with third party software, the average user would not be able to sit down and customize a report, let alone create a new report. Basic information is unavailable in the reports delivered with the software.

Ann
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
4.5
Ease of Use
4
Customer Support
5

4.5
Reviewed on 17/3/2014

Big Hairy Dog is Top Dog in Glamour House's Book!

Pros

Hands down, what I like best is that our service is through BHD. I purchased Retail Pro in 2003 and have had bumps along the way (e.g.-hard drive crashes, lost data/backup issues, questions on operation, etc.). Customer support has always gone over and above the call of duty to solve my problems in a friendly, efficient, and cost-effective manner. Also, it is comforting that their support staff have longevity in the company. I also like the intuitive features of use and easy integration with Quickbooks.

Cons

I am concerned that at some point they will no longer support Version 8, and Version 8 works just fine for us. We don't want to be forced to buy more than we need.

Sally
  • Industry: Museums & Institutions
  • Review Source
Value for Money
N/A
Features
4.5
Ease of Use
4.5
Customer Support
4

4.5
Reviewed on 30/3/2014

Happy Retail Pro User!

Pros

First off, we have really enjoyed working with Big Hairy Dog for the last five years. We have an awesome trainer, who is fantastic on his followthrough, which is extremely important in the retail business. Our support rep is also very quick to respond when we need technical assistance. The software is very user-friendly and so diverse, covering most of our needs at the WOW.

Cons

Being my first time using POS systems, I have no complaints because of the training that we had from the very beginning. I have also talked with other Retail Pro customers, and they all feel the same when using this product.

Tricia
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
5

4.5
Reviewed on 20/6/2014

Retail Pro & J.D. Associates -A Winning Combination!

Pros

Retail Pro and J.D. Associates are the total package! As our business continues to grow, they provide the necessary software/hardware, training, and all-around retail solutions to help us achieve our goals. Email updates keep us well-informed of industry changes, as well as any new products available that will enhance our POS experience. Webinars are also offered as an integral part of our training experience. I can always count on their expertise and professionalism to keep us moving forward.

Cons

Not having ability to "edit" the preloaded report formats to suit our needs.

Urmi
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
4.5
Ease of Use
4.5
Customer Support
4.5

4.5
Reviewed on 9/6/2014

Solid Retail Pro User

Pros

Retail Pro provides a great POS system that allows me to track down inventory in my store and also lets me see instantly what other stores have in stock in case a customer is looking for something I am out of. One Step Retail has provided great support to all of our stores, including the installations for our new stores.

Cons

I wish there was a way of detecting when someone does not have enough funds on a prepaid credit card, because we get a lot of tourists in our stores. Sometimes there are a few glitches with the system, but our support is always quick about getting back to me.

Benjamin
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
3

1
Reviewed on 16/6/2017

Unbelievably terrible

Nothing. I loathe this software and I wish its developers absolutely nothing but the worst.

Pros

I guess it technically runs. Beyond the fact that it's easier than using a pen and paper to keep track of products, there is nothing I like about this software.

Cons

It is disorganized, inefficient, difficult to use, has memory leaks, no database support, closed-source and expensive to upgrade, bizarrely laid out, and just overall a pain to use on a day-to-day basis.

Response from Retail Pro International

Hello Benjamin. We¿re sad to hear you aren¿t getting to experience the best of Retail Pro. Are you on a very outdated version of Retail Pro software? Please contact us at [email protected] and let¿s see what we can do to get your problem resolved.

Replied 29/6/2017
suzanne
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
5

3
Reviewed on 14/4/2017

RIS review

Server based is outdated.

Pros

Robust, and reliable we have used it for more than 30 years. It has served our store well over the last 30 years. Reporting is good.

Cons

Clunky and outdated. To improve our online presence we need to link to Linked Retail which is $ a month

Jorge
  • Industry: Apparel & Fashion
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3.5
Customer Support
5

4
Reviewed on 20/3/2014

Retail Pro's many features

Pros

The best part about Retail Pro is the user interface with the touch screen capabilities for our stores. It gives sales personnel the ease of access and a touch screen that is fluid and fast to use. I also like the ability to change the layout to any way we may need throughout the scope of our stores. The best part I like about retail pro is our vendor, BHD; they are the best Retail Pro support team in North America, hands down! They are friendly, professional, and very knowledgeable on how it works and what features are best to implement for your business.

Cons

The reporting features can be a bit confusing, but with the right support from your retail partner and trainers, these all can be modified to do pretty much anything you need to report with ease. Receipt layout can be a bit challenging, but it gets easier with time as you use it more.

Brian
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 22/7/2018

straight-forward POS

Pros

A cloud-base POS that helps all transactions, including an "offline" mode in case you do not have internet at that exact time of need. You can print or store your transactions so you are in control of your own accounting.

Cons

I'd like to see customer support a bit faster ( we are dealing with money after-all), and although the system is customizable, I think it lacks with information in some of the reporting.

Rita
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 14/12/2018

Get rid of manual billing and get a 3 step easy billing software to track your sales

Get support any time.

Pros

Avoid manual billing and get an easy billing software to track your sales. Easy to use and create your invoice.

Cons

Easy billing, can save your customer database and do marketing with them. Easily maintain your stock.

Jacob
  • Industry: Health, Wellness & Fitness
  • Review Source
Value for Money
N/A
Features
4.5
Ease of Use
4
Customer Support
5

4.5
Reviewed on 20/3/2014

Enterprise power for small businesses

Pros

The software is packed with features that I have yet to find in other software on the market, including multiple ways of handling employee compensation (eg.-SPIFs, different commissions for different employees), fully customized screen layouts, and most importantly the ability to do quick mass edits using the CTRL+F2 function on the inventory grid.

Cons

Sometimes the software can slow down when too many users are logged in at once.

Samantha
  • Industry: Apparel & Fashion
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/3/2014

Best point of sale system

Pros

Retail Pro is an amazing system. The reports are so easy to understand and use. I get all the information I am looking for with simple reports. The service is above and beyond amazing; the techs are always there to help and answer any questions. They are really a great great company.

Cons

The only negative I have is that in the entry process, you must go to a different screen to add a picture to a matrix.

Bill
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
4.5
Ease of Use
4.5
Customer Support
4.5

4.5
Reviewed on 25/2/2014

Retail Pro with Big Hairy Dog

Pros

Retail Pro Version 8 - flexibility in the product mix we sell; by the item, weight, or volume discounts.

Big Hairy Dog - response time is great! Things are going to happen, and when it does, we know that our support team at BHD will respond and get us back on track, day or night!

Cons

The issues that seem to limit reporting capabilities are addressed in the upcoming upgrade version.

Stephen
  • Industry: Apparel & Fashion
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
5

4.5
Reviewed on 13/6/2014

Business Owner

Pros

The response time from service department is very good. It covers all categories for us. Layaway, special orders, time in/out, etc.

Cons

They charge per seat. If you use a main server to control the points of sale, the server is considered a seat. I know it is hard to have a billing structure for different types of companies, but small independents have a tough time.

Eric
  • Industry: Sporting Goods
  • Review Source
Value for Money
N/A
Features
3.5
Ease of Use
4
Customer Support
4

4
Reviewed on 17/7/2014

JDA and RPro

Pros

JDA not only provides the support we need but is also forward looking, allowing us to plan for the future. Retail Pro consistently gets the job done for us.

Cons

I'd like to see some improvements in store-to-store data transfer. Real time information at the central hub is a must.

Julius
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 13/7/2018

POS Easy is very easy to use and still efficient.

You could consider POS Easy specially if running a small store.

Pros

Easy to use, cheap to purchase, easily integrates with available accounting system and software, makes it easy to keep paperless records, allows you to print receipts for customers and makes it easy to handle big number of clients.

Cons

Slow customer support response team the rest are great although additional features could do it great.

Quentin
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
3.5
Ease of Use
3.5
Customer Support
4.5

4
Reviewed on 23/12/2014

Test for Growth Strats and the perception behind it.

Pros

I like the core set of products and customer service. I'm easily able to integrate it into our system.

Cons

The price isn't great. It wasn't that easy to learn for most of the team. The system crashes at unexpected times.

Karthikeyan
  • Industry: Supermarkets
  • Review Source
Value for Money
N/A
Features
3.5
Ease of Use
3.5
Customer Support
3.5

3.5
Reviewed on 23/12/2014

Retail Pro Review

Pros

I like the reliability and better customer service. Issues get resolved very quickly.

Cons

The cost is bit higher. It could be bit cheaper. Sometimes we feel that the value is less for the price we pay.

Victoria
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
3.5
Ease of Use
3.5
Customer Support
2.5

3.5
Reviewed on 23/12/2014

Executive Vice President

Pros

User friendly, environmentaly friendly and easy to operate at a low cost.

Cons

Definitely needs improvement for customer service, plus professional training needed.

Loc
  • Industry: Electrical/Electronic Manufacturing
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3.5
Customer Support
5

4
Reviewed on 23/12/2014

My Review of Retail Pro

Pros

I like their services and delivery, as well as their customer service and helpline.

Cons

Their price is a little bit too pricey (toward the high end).

79 reviews