SchoolCues Reviews

Pros

This software is incredibly easy to customize and is extremely user friendly. The staff at SchoolCues is professional and available to assist in any way needed.

Cons

I have to send text messages from my computer instead of phone because sometimes the word sequencing gets jumbled from the phone.

Alternatives Considered

Reasons for Choosing SchoolCues

Switched From

Reasons for Switching to SchoolCues

Pros

We love that this product offers everything we need and nothing we don't. We appreciate that we can add functionality as our school grows. The software was relatively easy to implement and has been easy to learn and navigate.

Cons

Sometimes class updates are difficult to save or format. Our teachers who are less comfortable with technology struggle a bit, but do so with all technology applications. We wish there was more functionality through the Admin/Teacher app.

Alternatives Considered

Reasons for Choosing SchoolCues

Switched From

Reasons for Switching to SchoolCues

Pros

These are the pros of SchoolCues:
1) Extremely easy to deploy. Adding users and families is simple if you follow the instructions provided.
2) Easy to manage payments. Again, using the instructions provided is essential to be successful.
3) Great training available. Take advantage of the training online and live training sessions. You get trained by people that really know the software.
4) Super-responsive customer support. If you see a problem, report it, and the team will usually fix the problem really fast.
5) The system is very comprehensive to do almost everything you need to get done. Even though the system is purposefully built not to be very "customizable", it pretty much does everything you need or can imagine.
6) Best value for the money!!

Cons

These are the cons of SchoolCues:
1) User interface is developed by the software engineering team. The good thing about this is that once you understand how the software is designed, then it makes sense. The bad thing is that you need to think like a software engineer to make sense of it.
2) In many places, lists do not sort correctly. These are a few of the annoying minor bugs that the team is correcting. So, you need to be careful when looking at lists of things, because they are usually not sorted in a sensical way.
3) It is not "customizable" by design. This is a good thing because it helps keep the cost and price down, and you learn to us it quickly without having to make a ton of decisions for everything. The bad part of this is that if you need to do something different from what the software does, you are out of luck.

Pros

The SchoolCues team is very invested in their program and they are constantly listening attentively to customer feedback. They are continuously enhancing the product based on feedback. The team also provides periodic releases to keep their customers informed on upgrades as a result of improvements made.

The video tutorials addressing each section of the program allow for visual demonstrations for setup and use, and they are available 24/7. This is a great help for those who work after hours on data and information systems.

In addition, when questions cannot be answered through tutorials and online support the SchoolCues team members are quick to respond to our needs through email correspondence. Customer Service is excellent. We feel that the SchoolCues team wants our team and school to be successful.

Cons

As mentioned we would rate customer support as the best part of our experience. Our only recommendation would be to increase response time by allowing direct contact to support instead of the delay that comes naturally with written mail requests.

Pros

The system is easy to set up. It has great features for contacting parents in groups and individually.The newsletter communication is wonderful.

Cons

The system will work our existing QuickBooks, but we have not merged the two so far. I am anxious to have our bookkeeper set this up and stat using it. I like the looks of it.

Pros

Screening app is easy and makes for a relaxing morning during a pandemic!
Love the calendar and reminders go out to parents automatically.
Daily updates that are easy to fill out and informative.
Texting option to the community makes communication a breeze.

Cons

Some of the features can currently be used on the computer only and are not in the app. However everything you NEED is available in the app and the team is rolling out changes regularly and responds to the community's needs.

Alternatives Considered

Reasons for Choosing SchoolCues

Reasons for Switching to SchoolCues

Pros

It is easy to use and customer service is incredible!

Cons

Still some bugs to work out; however, the team was very responsive to issues.

Alternatives Considered

Reasons for Choosing SchoolCues

Switched From

Reasons for Switching to SchoolCues

Pros

I like that it's simple to use and easy to manage any changes. There have been wonderful upgrades lately that are very timely like the urgent messaging and text alert feature that can accompany the email notices if needed.

Cons

I think the least thing is that I cannot call customer service and I have to wait for a response via email. However, they answer usually on the same day (depending on the time difference) but sometimes I need an immediate answer.

Alternatives Considered

Reasons for Switching to SchoolCues

Pros

Schoolcues is perfectly positioned to help the small school. I really appreciate how the team there are consistently asking for feedback and improving the product.

Cons

Some features cover the basics but need a few more bells and whistles. But what I do appreciate is that I am confident that Schoolcues is going to do the work to improve the experience. This makes them a great partner for the long haul.

Pros

Payment module and student management where you are able to import and export

Cons

few details which is normal because every business is different,

Alternatives Considered

Reasons for Switching to SchoolCues

Pros

As a very small Academy, we needed something intuitive and simple. This is our first year to open and we do not have an admin staff, so we needed something easy to learn and implement for the staff that would be using it. We found just what we needed in SchoolCues!

SchoolCues is intuitive and just makes sense. It does everything we need and then some. It is a full admissions package from inquiry to enrollment as well as a full communications system for staff and parents. We can charge and accept payments and they are adding new features all the time.

I am not a techie person and I use this system the most. If I find that I need help, their support staff is very helpful. They have built in training modules as well as being able to schedule a personal training at anytime.

We love SchoolCues!

Cons

At this time, there is no LMS option within the system. I asked about this feature and they said they are planning to add this feature but it is not an option at this time.

At this time, the admissions and payment are not connected, so we have to manually input charges.

Pros

When we went looking for a School management product, School Cues was one of the only products on the market that cover everything. Instead of using five different apps, we could get it down to one, which the parent very much like. They were also one of the only online registration software that allowed the School Administration to lock the student’s personal information. Gartering that family’s personal information is not changed without the knowledge of the school. They listen to the customer on what they want and need, try to meet those needs. School Cues was on top of it when COVID-19 began to affect schools. They had a COVID-19 screener ready to go before school started for the 2020-2021 school year. Allowing the parents to start the school year off on the right foot. They listen to their customer on what we needed from our different health departments. . They have one of the best support systems around, some response in less than twenty-four hours with helpful solutions to the problem. I highly recommend School Cues.

Cons

Our disappointment with School Cues is the ability to use photos. They are developing all-new photo galleries, using photos in newsletters, and getting them to families is culms. Also, teachers wish they could do more on the app vs. the website.

Pros

I love the comprehensive nature of SchoolCues and the possibilities this program offers to us as a small school that has the same administrative burdens that a larger school has. You've managed to collect all the functions that we need to manage our school effectively in one web-based program with the potential to automate even more tasks than we expected! In addition, the "small business" model you utilize makes customers feel like they have input into the program itself... the support teams are very helpful and responsive, and when improvements are recommended, they are seriously considered. We also like that minor bug fixes and enhancements are continually released instead of being held for major releases/upgrades.

Cons

Under "Health Information", we lack the ability to list multiple, specific individual physical, medical, and mental conditions for our students - critical pieces of information for our population, and we thought that would be very helpful to typical schools as well. When I brought this to the attention of the SchoolCues development team, they listened carefully and jumped on my suggestions and are in the process of developing an excellent solution to what was missing. So excited to see how it turns out!

Pros

We most definitely like many features of SchoolCues. Previously, we did not have a digital system for gathering all the student information, so this allows us to streamline many parts of this process.

Cons

We find that the instruction sheet to set up a SchoolCues account can be daunting for families, which means they delay the information entry. We would like to simplify these steps.Also, sometimes areas of the system are not intuitive. For example, reporting a student absent as a parent requires going to "Permission Forms" instead of the category called "Attendance."We started using School Cues for almost ALL classroom and school-wide communications. I wonder if parents are seeing the information or if it too much saturating their emails.

Pros

School Cues decreased the demand of my Administrative time by at least 30%. It set a standard for parent communication and offered our parents a resource of information on their phone and at their fingertips.

I also love the professionalism that it presents to our users.

Cons

I have absolutely no complaints or concerns with this software. Any blip we have experienced was dealt with immediately by the staff of School Cues on the same day.

Pros

As a Program Administrator & Family Liaison, I definitely recommend the SchoolCues platform to any small school or school interested in transitioning to a digital platform. The transition to a digital platform has been an easy one, this is due to the many different module trainings offered by Schoolcues. Everything is organized in the same digital space, which makes less paperwork for the office space. You can replace many forms and create ones from here and share with your families in one place. You can send communication to one person or the whole class, you can even set up parent teacher conferences, grades, and even collect payments.

Cons

There are some specific forms that can't be change/edited for now. For example, the accident reports, they come in a specific format that might be different from the one your school is currently using.

Pros

We are a small school, a little less than 150 students. SchoolCues has everything we need and more at an affordable cost. The online inquiry and enrollment process has saved us so much time and reduced mountains of paperwork. The parent communication tools are fantastic. The speed at which we were able to implement was incredible.

Cons

Initially, the user-friendliness of some of the modules was lacking. But SchoolCues listens to suggestions and they have done an amazing job of implementing updates to enhance many of their modules greatly improving the ease of use.

Pros

SchoolCues has forms that allow you to customize as well as import your own so it fits your needs regardless of what they are. The program responded to the COVID need when they saw it and the tech support is always there if I need it.

Cons

Coming from a system I have used for many years it took me some time to learn the payment section but all others were easy and it mostly likely was operator, not program issues.

Pros

School Cues allows a multi-function platform for ease of handling student information. With the addition of modules, you are able to control attendance, incident reports and more. Whenever I have had a problem, they are extremely prompt in their support, and when I had a special request on the set-up of one of the reports, they were able to change the format for those needs.

Cons

I find that I am not familiar with all the options available, but that has to do with my availability for getting online for instruction. I am the administrator, but we are a small school, so I handle everything myself, leaving very little time to update myself on the modules

Pros

As a small school just starting up in the last few years, we relied on several different free or paid services for record-keeping, communications, and payments. SchoolCues has allowed us to replace almost all of that with a single portal for staff, teachers, and parents. The biggest benefit has been streamlining and simplifying our admissions process, student records, and collection of tuition and fees.

Cons

The user interface and the way some of the features work is not always very intuitive, and it took some time to figure out how to adapt the enrollment contracts and payments to fit our processes and needs.

Pros

SchoolCues offers an easy to implement and use platform that helps us track our users for COVID, manage admissions and payments, communicate with ease with parents, schedule conferences and meetings, share and view reports, all with a click of a button!

Cons

Overall, SchoolCues offers a comprehensive platform. The team is always creating new features and sometimes it may take time to launch a feature that is in the works.

Alternatives Considered

Reasons for Switching to SchoolCues

Pros

We have been using SchoolCues for several years as the communication platform between our families and our school. It is easy to use and easy to implement. Their program is flexible so you can use as many or as few of the modules to fit your needs. The company is continually making enhancements to support the various schools that use the software.

Cons

We have very few issues with SchoolCues. They are very receptive to our suggestions and often implement them in future software releases.

Pros

We love the text feature and that it automatically sends an email along with the text. Living in a town known for hurricanes, it makes communication with our families quick and easy during emergencies. They are constantly updating the program which is great. If there is an issue, they are quick to respond and very helpful with resolving issues.

Cons

Our biggest issue doesn't necessarily fault the program itself, but we do have issues with parents not receiving emails sent through SchoolCues. It sometimes comes through as Spam since it is an automated process. It's more of an issue on the receiving email side, it just makes it hard to tell if parents are receiving our communications or not.

Pros

I love that SchoolCues is an all-in-one system. I don't really need any other programs to run the admin side of my school.

Cons

Sometimes, simple things can have too many clicks or steps. It makes it hard to remember how to do them.

Pros

SchoolCues is very user friendly and the staff is always supportive and helpful when we have a question. They have helped our school run more smoothly and efficiently. I appreciate that we save time and paper!

Cons

Even though the response is good, it would be nice if we could directly call support.

Alternatives Considered