RingCentral Video Reviews

Pros

After going through an extensive process where our company tested multiple project management platforms (Slack, daPulse, Asana, Wunderlist, and more), Glip came out the clear winner. The ease of use and the way the whole platform is based on conversations were the determining factors. We love the way Glip is really just conversations that you can turn into all sorts of actionable items such as file sharing, task list generation, etc. Easy to use, incredibly feature rich, and improving all the time. Glip needs to be experienced by more people!

Cons

Honestly, the fact that not many people have heard of it compared to some of the competitors that we feel Glip is superior to. Folks we work with wanted to use other platforms and Glip was something they just had not heard of so collaborating was a little challenging at times due to that fact.

Pros

This software is easy to use, install, and makes it convenient to meet as a team across the United States. I’ve never had an issue with the audio or video quality and each update makes it progressively better, even when I think it can’t get better.

Cons

There really isn’t anything I dislike. It would be nice to have a list somewhere to automatically call someone like a few other similar software products on the market.

Pros

nothing, it's horrible. Very user unfriendly

Cons

Hard to use, too many software issues, horrible support

Pros

I am extremely I'm pressed have recently switched over from Avaya, this software has amazing audio quality, reliable support and training was included from ring central. We are now able to task manage, video conference and use as day-to-day phone. This software also allows us to access our phone system without VPN support when we are working remotely. Extremely easy to use, you are able to set your out of office, phone forwarding, and best feature is Visual Voicemail. quickly able to listen or read voicemails without having to call in.

Cons

We have switched over from Avaya approx. 6 months ago and had some minor issues which were fixed quite easily through tech support and changing settings.

Pros

This tool is one of the best tools we use for screen share presentations. The price is included in the phone system we use and is a great package for our small business

Cons

It is reliable and easy to use, therefore I can't think of any cons.

Pros

The ease of setting up and connecting to meetings is outstanding. After deciding what selective applications or screens to share on my PC, I select share and the other party can instantly view my screen or vice versa.

Connecting to the URL for the visual portion is a URL click away. I can choose to call in or use the PC audio to connect to the voice call. Multi-user meetings are also easy for everyone to connect to with high fidellity audo and video.

Cons

Not a big issue, but having to drop sharing of one screen to connect to another is annoying. I either should be able to click on another screen that would drop sharing from the previous screen automatically or allow a limited number of multiple screens.

Pros

I use for consultation meetings on monthly basis. I like the simple yet effective interface. Simplicity when trying to point or present something to audience or the presenter

Cons

None so far. I’ve had great experience so far

Pros

I don't pay the invoice, I've never needed customer service, and I rarely use video. That being said, I don't think I've ever had a technical issue with RingCentral. It's great for screensharing and conference calls, signal is fantastic. In fact, I downloaded the RingCentral apps for my laptop and iPhone so I can use them remotely. Very convenient!

Cons

The UX is a bit clunky. Sometimes RingCentral creates multiple windows and goes fullscreen, and it takes more than a couple clicks to get things formatted how you want them. Exiting meetings isn't entirely intuitive either. With a few UX edits, I think this tool would be stellar!

Pros

A lot of built in things. Think of it as Slack more oriented business and project management. Calendar, task tracking, collaborative document edition, you name it ... all in one place.

Cons

Could we please have code highlighting or verbatim in the chat? A bit more of support for IT project management would be great!

Pros

It accommodates a large number of attendees and has a less busy interface during presentations. For example, the chat box/questions features do not take up as much space as they do on other platforms. It is dependable- I've never had a connection issue with RingCentral vide.

Cons

It doesn't have the pizazz of its competitors, so you risk looking outdated if you invite people to a RingCentral conference. Also, since it's not frequently used across a wide range of platforms, invitees may have to download the app/software to use it the first time. I have also had it not load when I've needed it, and had to uninstall and reinstall it.

Pros

Scheduling, participating, and joining meetings are very simple. The video quality is always on par. Joining the audio through phone or computer is also very simple.

Cons

The recordings are not easily accessed for review or deletion by the end user. This causes the available space to fill up throwing errors.

Alternatives Considered

Cisco AnyConnect and Nextiva

Reasons for Choosing RingCentral Video

We switched to obtain all the features of an enterprise class phone system.

Pros

We really enjoy using the built in gif search in Glip. It is a useful chat program that is easy to use. It helps us organize our conversations by group so that if our website developers are having a discussion about something, it does not get interrupted by the data teams conversation on a different topic. It has a phone app so you can stay connected to the chat group even while on the go, which is useful for after hour and weekend conversations.

Cons

One of the things I do not like about Glip is that the Windows notifications are sometimes delayed and do not come up for a minute or more. It is helpful to be able to see the notifications when I get a new message because I do not always have the tab with Glip open in my browser.

Pros

Glip is completely free to use for chatting and sharing files.
Glip offers a very well maintained solution for communication with a lot of options to organised said communications.
It easy to add people outside your organisation and still being able to discuss and share with them.

Cons

It hasn't really evolved during the past 5 years.
The plugins are very limited and there's not much documentation offered to explain how to use them.
Calendar is not very advanced and not really good for team management

Pros

Glip is an interactive digital communication system that allows users to communicate throughout facilities without ever having to leave their seat. I would recommend Glip to any company that has more than 1 department. Glip allows secure and confidential communication to a group of users as well as individual users for discretionary purposes.

Cons

If you sign up for glip on your phone, you can never REALLY turn it off. Messages keep coming thru regardless if you are signed on or not.

Pros

There is a lot to recommend with RC. I enjoy the automatic recording, the consistency of service, the multiple features.

Cons

The virtual backgrounds are not as crisp as I would like. Navigating through the program is not as intuitive as I'd like - granted, I'm older and less tech-savvy than my kids are.

Pros

RingCentral Office (for Business) is one of the best all-around office communications solutions we've tested. Combining voice over IP (VoIP) with a unified communications software client and dedicated mobile apps, RingCentral delivers all the features businesses need to communicate effectively.

Cons

Fewer options and less depth than others at the same or similar price point. Phones cost extra. Glip tool functionality currently overlaps with RingCentral Meetings so usage of the two can be confusing. Some integration, such as Single Sign-On, issues remain.

Pros

Good functionalities for meetings, including recording, sharing, meeting pre settings and chat saving.

Cons

For some recurring meetings if the host is not there, it shows a message that states the time/date for the meeting in the past and not the current one. The tool also updates and restarts very often.

Pros

The integration with Google Calendar making scheduling so easy. The description is pre-populated with the call information (links, dial number, etc) which is super helpful. I also like the options it provides when scheduling to allow for passcodes, join with video/no video, or allow others to connect or not connect before host. The features of recording, screen share, annotation, and ability to see and mute participants, I use often to control meetings that are in session.

Cons

Nothing. Overall this too is super useful for our team who is remote.

Pros

That each person in the office has their own meeting line, so you don't have to make sure that someone else has a meeting scheduled at that time.

Cons

I have a hard time "scheduling" a meeting for future. Typically I just have to schedule it in my calendar, then send an invitation with the dial/join information to those who need to attend. Wish I could schedule straight from ring central!

Pros

The 3 'tier' system. You can click on a task and have a conversation only about that task.. it will appear in the 3rd tier... or the 'shelf'. You can copy images very fast and paste them right in a conversation.

Cons

It has a bit of a learning curve. It works best if you design it for YOU. For example.. 'TEAMS'.. Can be anything. At first, you try to make a team of people... but I decided to just make it the main topic or subject. Then, Under that TEAM.. I could make a task, event... etc.

Pros

This is something we see a lot with other companies doing a teleconference with us. They send us the link through RingCentral and we follow easy instructions to get into the webinar and then it works well. The fact that it syncs with the Microsoft Outlook calendar is useful as well! There aren't too many features so it's simple enough to learn and use without having any previous experience with it. Simple and straightforward. Easy to use!

Cons

The only thing I don't like is that it doesn't feel familiar. A lot of programs, although you've never seen them before feel more intuitive and familiar to use. This doesn't have that. It's very easy to use and integrate, but the FEEL is more utilitarian than what most users like.

Pros

RC is generally a great suite of communication tools and RC Meetings does not let it down. It is easy to use, with the ability to send an invite link to other participants and a video recording facility.

Cons

RingCentral is not generally known about by those outside the workplace so I have had to explain to people that they will need to download a new app to use the system.

Pros

Great tool. Combines all that a virtual worker needs! Great video features and screen sharing features as well! Love the ability to schedule a meeting and add it to your calendar as well as send invites to those that need to be in the meeting.

RingCentral mobile app gives you 24/7 access anywhere you have an internet connection! Having this program on your mobile device is great because you can get up from your computer and know that you can answer calls from anywhere at anytime!

Cons

RingCentral is a great tool. Sometimes the video freezes. If that happens our users just turn off the video and its seems to work great after that. This rarely happens!

Pros

Its easy to use and the layout are intuitive. This helps users feel comfortable with the interface making it more likely to be used. There is sufficient functionality to make it very useful without being overwhelming.

Cons

I wish it had better administrator controls over groups/teams and a high level view of how content is being created in the organization.

Pros

Allows our team to quickly message each other, share files, and listen to VM our audio. I love that you can receive messages from someone else regardless of whether your are mobile or at a computer.

Cons

Glip sometimes glitches and it takes some time with tech support to resolve the issues. They are responsive but the fix doesn't always come quickly. As an integrated (free) service with Ring Central VOIP service you can't beat the pricing!