Hike Reviews

Pros

Ease of use - multilingual to support my staff, very intuitive, excellent support at 5 am in the morning - real 24/7. Highly recommend this software !!

Cons

would not recommend using touchscreen POS as mainly design to work with PC/Mac via browser or on an iPad with Hike IOS app.

Pros

The features are so customizable and rich! We required the ability to handle a complex inventory and were having trouble finding a POS that could handle our demands, but Hike has exceeded our expectations! They handle our needs for separate SKU/UPCs (which Vend POS didn't). The Sell screen has the ability to show how many products are on hand for products, and is not laggy like other browser systems have been for us, which is helping keep our inventory accurate. Customers are thrilled with the new in-house point system, which is cost effective for us compared to using 3rd party point systems commonly used in our industry. It works seamlessly with Woo Commerce, which has been nice too! The reporting tools are helpful and full of variety, and we are enjoying the custom report feature as well! It even has the ability to create products that are assembled from other products, which we plan on using for bundled deals - and is totally suitable for restaurant or retail! They are the best in versatility by far!

Cons

It's a little more "click" intensive sometimes, where options are specific to the items and harder to 'apply to all' on purchase orders, or has common pitfalls such as browser compatibility (they recommend Chrome, but Opera did work with a few differences).

Alternatives Considered

Cin7 and KORONA

Reasons for Choosing Hike

Vend was having server issues, lacked features we required (separate SKU/UPC), had horrible customer service - both with attitude and with delay in response (sometimes taking a week to reply!)

Switched From

Vend

Reasons for Switching to Hike

Hike was the only one that could handle our complex inventory, and has been super easy to work with since the first sales call! They have not let us down one bit! It was easy to set-up (unlike Cin7), it handles our complex product variants (unlike Korona and Litespeed) and it is not laggy or lacking in features (like Vend!)

Pros

I commenced using Hike from a manual register. I thought it was relatively easy to implement with little to no support from Hike team.

Cons

There were continual glitches that impacted on the system to work effectively. Products would go missing all the time, I would then attempt to re-enter the product only to have the system state that 'it already exists'. I would refresh, re sync, re everything, but this was a continual glitch that caused frustration, time consuming and with the limited ability to contact Hike team or the usual 'we will let the tech team work on it', was little to no comfort when it continued over and over again.

Pros

Best possible customer service you can get. They implemented suggested features making it better POS and inventory system than other 3rd party integrations for bigcommerce that I have checked.
I can create a purchase order and reorder low inventory items for products that reached inventory reorder point 0, at the same time it won't reorder products that are already on existing POs which is great because I wont' order same product multiple times. This wouldn't work with other systems that I checked. Also I can scan the barcode to receive a PO which is something that didn't work with other systems that I tested (last year). I have been with Hike for 2 years now and they implemented pretty much every feature that I suggested. Also if there is an order for pre-order item in bigcommerce with no inventory tracking, once I receive stock and I change inventory tracking to "track inventory" it will adjust stock according to outstanding pre-orders. That is just one of many features that added for me.

Cons

no Cons, whatever didn't work for me was fixed

Alternatives Considered

Vend

Reasons for Switching to Hike

it does what I need it to do better than other products tested.

Pros

The retail POS system can be intergrated with hardware like scanner, printer and payment processor. This POS software works both on online and offline. Integration to ecommerce made management of online orders easy. Free training is done by Hike Point of Sale through online webinar which educate the user about how to use the software and to utilize its features and functions. The user can book a free consult at an initial who is specialized in retail.

Cons

The pricing of the software need to come up with more flexible plans.

Alternatives Considered

Shopify POS

Switched From

Shopify POS

Pros

Hike performs well even without internet and can be used iPad for easy billing around the retail store instead of customer being queued to a place.

Cons

It is little to make localization, it took little hassle to make the integration possible, apart from this cost is little high comparing to the other products in the market.

Pros

Integration with QBO very good. Need to map it correctly though. The integration options for 3 ecommerce platforms is great. Not tested them yet, but QBO integration working well.

Cons

Nothing stands out at me worth complaining about.

Pros

Accommodates unlimited users and also can be integrated to eCommerce Platform. interesting to see a friendly interface dashboard

Cons

The fact that some pricing plan can not transfer item from one outlet to other. There is also need to adjust the process to best suit businesses

Pros

The most liked feature by me is its simple interface, discount and eCommerce management.

Cons

Sometimes there is lag and few updates seem to be not really well organized but hope it will improve with time.

Pros

Super fast support to start with. Under 2 mins every time!! But the two way sync is amazing!

Cons

Nothing just yet. Can't even find one thing I don't like.

Pros

During initial stage, in Hike we can use group calls for our friends and etc. It was the good options which has provided in Hike even in the initial stage also.

Cons

Actually I like least because of nudge option given in that. When we double tab on screen , then nudge will send to that group.

Pros

Easy to work with , well coordinated views, easy menus, well priced , Quick & excellent customer support , user friendly

Cons

need to give few more options to user e.g
*fulfilment of partially received PO, (currently it shows item 'awaiting' but later upon receival cant change the status)
* there should be a way of getting some acknowledgement that PO reached the supplier ,
* PO can be sent to more than one email addresses, simultaneously
* reports and sales figures should have the option to see them with or without GST
* a general refund option should be available... for example a customer brings back a faulty product after few weeks but lost the receipt.
We can recognise that its our product unit, but then how to refund?
* in certain situations, we want to charge higher price of the product... but cant do it in HIKE as it prints the original price underneath (in strikes through)...
so if the sold price is higher than actual... Hike should only print the higher price on receipt.... else we face an angry customer... (MYOB allows this)

Pros

I tried 10 POS systemc including so called big players but no one can fulfill my simple request and after hours waiting to hear back I was referred to use Hike by BigCommerce team.

Simple and easy to use - trust me as I am not computer literate
integration with 3rd party software (QBO, BigCommerce). Support team was excellent
Very Competitive plans (one of the best in the market)

Cons

- Reporting section can be improved cover more areas including individual sales.
- Ipad app can play up sometimes
- Payment integrations

Pros

The product is actually easy to use when it works. it just never works.

Cons

Reporting is lacking, syncing sales, customer details, etc is horrible, search functionality is cumbersome. Products, sales and customers are duplicated, and sometimes lost entirely. Program reverts to previous states, the app requires almost daily deletion and reinstallation, staff user functions change on their own. Even if you send a video of the error occurring in real time, hikes response to most issues is "its working fine here".

Pros

User friendly, easy to chat, easy to navigate the status and search for a friend.

Cons

Communication is a biggest issue, I would say.

Pros

Incredible support. I work some very strange hours 24/7. It does not matter what time of night, on Saturday and Sundays included, and I get excellent support within a few minutes of posting my question. Every single time. It is very impressive.

Cons

Only 1 image associated with each product

Pros

I recently set hike up for my POS and to integrate with my woocommerce store and it is a great option for people looking to find a reliable and well-priced POS system

Cons

I haven't found any negative features of the product

Alternatives Considered

Vend

Reasons for Switching to Hike

It was able to offer everything I was looking for at a competitive price

Pros

The best part about Hike, initially, was that I could transfer my products from Vend to Hike and then to Woocommerce. And also the fact that I have the one platform to integrate everything - woocommerce, Tyro, Xero and Mailchimp - making life much simpler!

Cons

Being able to change/add loyalty points to specific customers would be great.

Pros

Without it i was Zero, With it I'm a. Hero!
It is the best online POS platform I've ever visited. It boosted my sales to the sky!!

Cons

Nothing is there to like the least because every service is best.

Pros

very easy to implement and work seamlessly with my ecommerce and accounting software

Cons

not have phone support is difficult although their live chat support is much of a breeze

Pros

Easy to use ,easy to set Up integrates with most accounting software

Cons

Nothing was easy to set up and to use couldn’t think of any cons

Pros

I liked all the promises that it supposedly was going to fix versus me using Shopify with additional apps

Cons

I do not even know where to begin.
- Created multiple items
- Added and subtracted randomly from both Hike and Shopify
- Discount Groups cannot be trusted. Even after spending 3 hours on chat with their lead tech.
- Created refunds in Hike and Shopify which I cannot undo so all those sales must be re-keyed
- reporting even the custom version gives you so little options you have to spend hours figuring out what it means

Wish I would not have tried this software EVER

Pros

Looks good, and is easy to use once set up. The support team are easy to get onto, but aren'
t the tec team who resolve the issues.

Cons

It doesn't work. I've had the system for a year and it never successfully connected to my acc software. Buggy, crashes and a constant stream of problems. I feel this product is still in development, not ready for commercial use. I have lost a year of accounting reports, customer history etc. Every problem I have ends in a call or email to support, then passed to tec support then problem maybe sorted with in a few weeks. Then another problem occurs. I have spent more time trying to resolve problems that using the program. Save yourself the frustration, stay away.

Pros

The pops is great, has all the features needed good for small and large business. I'd like to mention little about my experience with hike.
I texted customer service at 4:00 am and asked for information on their pos system. I was astonished that I got answer right away and they booked appointment for demo for the next day. He explained everything and answered all my questions and he was so patient. He seemed to be a pro of what he is doing and all in all, best customer service experience ever.

Cons

The only con is that there is no kitchen printing feature for a restaurant or coffee shop. I totally recommend Hike for every business who doesn't use this feature.