User Reviews Overview
About Mindbody
Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and...
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- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Learn It and Use It
Pros
I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.
Cons
the old design structure of the base platform could use some updates, which they are aware of
Alternatives Considered
WellnessLivingReasons for Choosing Mindbody
This handles so much more of the business operationsSwitched From
WellnessLivingReasons for Switching to Mindbody
it is a clear leader in the field- Industry: Market Research
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
great software for planning and managing sports and beauty institutes
my experience with mind boy is wonderful
Pros
MINDBOY helps us to manage our sports salons by scheduling appointments and guaranteeing transparency in the management of our activities. a booking tool for customers
Cons
customer service does not respond quickly. the software is a bit slow and bugs
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
MindBody - Incompetent and Greedy
MindBody operates with defective information, illegal rules and horrendous support. Their customer support is poor and inconsistent. Multiple service employees who spoke to us never had the same answer. I purchased the license and merchant account in 2012, and always paid the fees through my bank account. They refused to send the 2012 contract. I know the license and merchant account contract states I am the purchaser and owner. However, they dod not consider me the owner; they told me my employee who was hired in 2018 was the owner and was the only one who could make requests or changes. In preparing to close down the business, MindBody insisted she was the owner even though she was on her way out. This is outrageous and illegal. In addition, last quarter, MIndBody forced our clients to switch to the new app even though many did not want to handle their sign ups and payment on the app. Poor way to treat my customers; we get the blowback for MindBody decisions. They finally now recognize that I am the owner when I want to cancel the contract as studio is closing. MindBody makes cancellation of the license and merchant account almost impossible and outright improper. Here is a recent example. We were told that we would have 90 days after the termination of the contract to download our information. Now, they are claiming that we have only 24 hours to download all of the information. Some information such as liability waivers had to be obtained on each client separately. We have over 800 waivers. Their solution is that we pay them $500 to download the information and send it to us. Extortion! This is only a few examples of how bad poorly MindBody has treated us. Their only concern is to squeeze as much money out of the business. They could care less that the studio is closing down. This is an incompetent, immoral and greedy company. Stay away from them and find a different software.
Pros
In the last 3 years, there is nothing I would recommend with MindBody especially with all the different platforms available today
Cons
Poor and improper customer service to my studio and my clients. Inconsistent and totally incorrect information. We have called multiple times in the last two months, and we get different answers every time. MindBody’s modus of operandus is to protect themselves and their money stream. The customer does not matter.
Alternatives Considered
DanceStudio-ProReasons for Switching to Mindbody
Studio abruptly had to be closed down.Top Mindbody Alternatives
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
One of the best but highly priced
was really excited at signing up to Mindbody and used every resource they offered me. After a year it was becoming costly. I could only put my own clients through and a few integrations didn't work. For a high-priced product - and they are the best they would be a good 1 stop shop for many. My own situation, it was too expensive for the features on offer.
Pros
Mindbody is feature-rich and takes away so many headaches with a booking system, payment system and holding client data. It freed up my time daily.
Cons
The price. They specialise in gyms, salons and studio classes, all of which must be small businesses but the price doesn't reflect that at nearly £100 a month on the smallest package
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Mindbody pros and cons
Mindbody has been a huge part of all gyms I have worked at with many positives but speed of completing tasks is frustrating
Pros
Flexible client scheduling, calendar, employee management
Cons
No dark mode, updates break some features, slow ui and updating
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Worst organized company NOT support whatsoever
Pros
Nothing....you can have the best scheduling app ever but without customer support that can take up to 10 hours a week to obtain answers, stay on hold, repeat calls, confusion among the corporation of not writing things down from last conversation, it is not feasible to do business.
Cons
Their customer support is non existent and you will waste more time on the phone than doing work. We had them for10 + years and finally gave up. When we tried to leave them, they made it impossible to receive our data which is our entire database. They lied to us and said our database was wiped out immediately but it wasn't. Our losses with this company were vast.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The standard in fitness scheduling programs
Used it daily for all fitness scheduling and purchases
Pros
Easily navigatable and easy to make changes
Cons
No issues at all with MindBody, it was my favorite of the scheduling programs ive used
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Effective, easy, and save time with Mindbody!
I found Mindbody to be an effective, easy, and safe time tool for business owners.
Pros
Many of the businesses I collaborate with use Mindbody. It is easy, effective, and saves business owners time.
Cons
They keep updating with the times and take in business feedback.
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Mind and Body gets me a space for my yoga mat
Pros
Mind and Body is easy to use for scheduling my yoga time. It lets me pay upfront for a class and holds my spot.
Cons
Nothing. It’s so easy and convenient to use.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Mind Body review
I liked the software because it was catered to the feel of the company
Pros
It was easy to use and had options other than just reservation
Cons
nothing, I personally loved everything about it .
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
LIGHTYEARS BEHIND THE COMPETITION
My experience was $500 per month at two locations of nigthmares, frustration, and apologies for clients. I truly should have left them years ago, but don't like making clients switch POS systems more than once in 5 years, and I should have just done it sooner.
Pros
The only thing good about this software is the App on the customer facing side.
Cons
Customer Service, Pricing, Poor Interface, Difficult to Set Up.
Alternatives Considered
FreshaReasons for Choosing Mindbody
Booker was even worse... an easy bar to exceed.Switched From
BookerReasons for Switching to Mindbody
I left Mindbody for Fresha, and it's the best software I have used by a mile. Not only is the App smooth, defect free, attractive, and intuitive, it was also HUNDREDS of dollars a month CHEAPER! I honestly cannot say enough good things about Fresha. They continue to innovate and work within the beauty and hair industry to make the best product. Boulevard is a new up and comer, but even that I tried is far behind Fresha in value.- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Poor service, overpriced, don’t use them
Poor, very poor. In fact how this company is handling Client cancellation is so bad I question if it is even legal.
Pros
Biggest name. Expensive with huge amount of functions one does not know what to do with.
Cons
Over Pericles, 3-3.5 times the price of competition.
Poor admin support, you get everyone answering your questions without reading into any previous email exchange.
Extensive function but don’t offer the most basic one like sending an automatic payment receipt (invoice) to clients. “Sorry you need to do this manually” not for $470/month, I won’t be.
Impossible to cancel omg, they make you run around like crazy just for a cancellation. If you need to give 30 days notice to cancel, you will need another 30 days on top at least to get through the number of useless emails they keep sending you and the number of security questions they ask is more than a bank would.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall VERY Disappointed.
So far I have only been with Mindbody for 6 months. And it is a nightmare.
Pros
I like that they had a marketplace with other business', and that you can run a new client special that people can easily see.
Cons
I switched from wellness living to mindbody in January of this year. I thought it would make my life easier, but it has done quite the opposite. First off may I start with the fact that mindbody allows you to set up late/no show fees but does not charge the customer automatically. I would manually have to go in and do that myself. Also, the fact that they must be in a contract for them to even store a credit card to charge is ridiculous to me. Also, every time I call for help, I am told I must do everything myself in front of a laptop, half the time people spend forever trying to figure out what’s the issue and then just never solve it and send me a bunch of emails on step by step how to do it myself. Not very convenient. Another issue I have is that all my emails that get sent out for campaigns and advertising just go to all my clients spam folders. Which defeats the purpose because they can never see them, and apparently you must have a domain email instead of a Gmail for this to even be reversed. Having all my advertising emails go to client’s spam folder is HUGE and is super bad for the business. Their only advice is to buy a domain email, which Is much too late for my business to change my email now. OR to ask every individual client to add the email I have as a contact, which there is no easy way to do. You think oh just send them all an email to ask them. Oh, wait they still wouldn’t be able to see it. I also created a new client form that I wanted people to be required to sign just once for the remainder of their visits, and apparently, I would have to individually send it to ALL MY EXISTING CLIENTS for them to sign it. Which once again is a ridiculous request. To be honest I am highly disappointed with the software switch so far, and as a business owner I can't say I’m sure that I would recommend it. It has not at all been convenient for me, I must figure out everything on my own and every time I call for an issue I am placed on hold for an hour with the situation and then I get sent emails on how to fix it, and then I just never end up figuring it out. I think I spend even more of my time as an owner on the phone with customer service than I did with my last software, which is really disappointing. 90% of the time I get the answer from customer service, that they don’t know what the issue is. And I am like, well I don’t either considering I am just the owner of my own business? Then they just send me steps on how to fix it on their best guess of what the issue is. I don’t even see the point in customer service at this point.
Alternatives Considered
VagaroReasons for Choosing Mindbody
too many technical errors, having to book clients myself. Them not being able to sign waivers, etc.Switched From
WellnessLiving- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
I like it but..
Mindbody sets a high bar for business software. But unfortunately their quality of customer services does not match the high premium you pay. There are definitely softwares out there that will suit exactly what you are looking for with a support team that is willing to help you in every way at a fraction of the cost.
Pros
Mindbody is like driving a fully loaded Mercedes Benz. Looks pretty. Has all the features. Very custom and detailed.
Cons
Con: way too expensive. customer service plummeted. Not accommodating. Does not matter if you are a long term customer I feel like I am just a number and they could care less if they lose you as a customer or not.
Reasons for Choosing Mindbody
I outgrew schedulicity and needed more features that they weren't offering at the time.Switched From
SchedulicityReasons for Switching to Mindbody
Because Mindbody at the time was an all inclusives software with all the features I was looking for and the price was amazing when I first signed up in 2015.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Things are okay, but they could be better
Overall. Our experience is a positive one.
We certainly have our frustrations and have been met with dead ends on more than one occasion.
We have been continually researching and discussing with peers the use of other similar products to see if there would be a similar and more cost effective fit for us.
Pros
-visually, it is simple and appealing
-The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved
-Mostly it has accommodated the needs of our business
Cons
-It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing)
-The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add features that we did not ask for or need, does not mean that your happy clients should be forced into higher cost for services they do not want. Some customer loyalty would be nice.
-There are features that we "cannot change" at all that would make our business run more smoothly (how the check out options are arranged, the way that clients are able to book certain times using your software through our website, and using a GC to pay for a service when booking online...to name a few)
-When mind body is down, our business is DOWN, and we have seen first hand how horrible of an impact this can have for us
Response from Mindbody
Hi Amanda-
Thank you for sharing your feedback with us. Our recent acquisition of Booker Software was aimed at improving the experience for appointment-based businesses like yours.
In addition, we apologize for the impact that we have on your business when our software has an event, but know that we are actively working on solutions to prevent that from happening in the future.
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Hair salon owners: This is good for appointments, but its missing one MAJOR feature
Own a hair salon? This might be important to you too: I've been using MindBody for nearly 2 years at my salon for its online booking. I have nothing bad to say about how the online booking functions on MY end... meaning that when I log in and manage my appointments, it's pretty easy for me. It's actually REALLY easy for me and I love the way MindBody allows me to manage my appointments. So I do recommend it for this very important reason.
HOWEVER, what I don't love about this service is that, according to my website designers SetMySite (these guys are incredible btw), there's no "customizable embed code"... in business owner terms that means, when the client wants to book their appointment through the website, they click on a link on the website that takes them OUT of your website and ON TO MindBody's website. There are other salon booking applications that allow you to create a custom look and feel to the appointment booking application and "embed" it onto your website, so that your clients can actually book ON your website. MindBody offers no such feature. So why does this ruin the experience so much?
1) It looks unprofessional! We consider ourselves a very high-end salon. Sending our client to another website that doesn't match the same look and feel of our website looks amateur and unpolished. Especially since our website uses dark colors, and MindBody's is all white - it's a very ugly contrast.
2) It's not very user friendly for the client. Originally I wanted a "book now" button under each service offering on my website and I wanted to have that button automatically take the client down the path to book that specific service once they clicked on it (obviously). But I guess that wasn't so obvious for the MindBody peeps as when someone clicks on the "book now" button on my website, it just takes them to a general page where the client has to fish around for the service they JUST TRIED to book on my site and re-add it so they can book! SMH.
3) When the client is taken to the MindBody booking page, they aren't greeted with a list of services to choose from. They are greeted the the need to "sign in" to an account. How could a first time client already have an account? MindBody should know that many many clients that book online are actually first time clients! Why not make it as easy as possible for them to book online? I feel like MindBody makes it as HARD as possible for them to book the service they want through the website itself.
Pros
Excellent admin management. Wonderful for managing appointments and worth the money based on this alone. You pay more as your business grows. I have found the support to be excellent. I'm not sure why so many people here are complaining about the support. Everyone I've talked to has been really knowledgeable and helpful.
Cons
No way to book appointments directly on your own website. This is a pretty big one for me obviously. The booking page for the customer is stark, confusing, and unnecessarily cumbersome. There needs to be a way to make the integration more seamless and pretty. I guess it's just very disappointing because the software and company are otherwise very good. This seems like such a no-brainer and I feel like I'm losing business because of it. This needs to be addressed.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Considering Mindbody? BEWARE! They will say what you want to hear to get your credit card on...
TERRIBLE. They are misleading snake oil salesmen who are glad to swindle small family owned businesses without blinking an eye.
Provided misleading and inaccurate information about functionality. THE WORST customer service when trying to make things right.
They continue to charge my credit card multiple times after I canceled, leaving me to wait 30 days to get my own money back.
They promised a full refund and decided to never refund a cent and they never followed up with me. The only reason I was able to get them back on the phone was because they kept charging my card!
BEWARE: MINDBODY IS COMPRISED OF SNAKE OIL SALESMAN, CROOKS AND SWINDLERS
Pros
Robust feature list, aesthetics are ok.
Cons
The sales team will say whatever they think you need to hear to get you signed up, even if they are not fully sure about the functionality of certain features or if the platform is a good fit for you business. They will tell you it is a great fit, even if they know it is not going to work for you.
I spent hours and hours describing in intricate detail the needs of my business and going over the functionality of the features to make sure it would work. They assured me it would be great. After being sold and working on on boarding for months, because it is an incredibly convoluted process, I came to realize the features I was relying on did not actually work as described, leaving me without an operating system for my business during peak season.
The sales team and the development team and the onboarding team act completely independently and do not communicate consistently with the customer or each other, leaving wide gaps in the sales team's understanding of the actual functionality of the product. Instead, you will be provided misinformation, no matter if that leaves you and your business grasping for straws.
When you try to work things out with customer service, they again tell you one thing and don't follow up or act completely different once you are off the phone. I was told I would get a full refund, only to never see a cent or ever get a call back.
They also charged my credit card MULTIPLE times after I canceled; I had to wait 30 days to get my money.
Response from Mindbody
Hi Sean -
Thank you taking the time to leave a review of your experience with MINDBODY.
We do see that our accounting team issued a refund for the charges you received after you cancelled your account with us, and apologize for that happening.
Your feedback has been sent to our Sales Management team for review.
We wish you the best of luck as you grow your business.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
MindBody Software Suite with Branded App
Overall experience was grueling and constantly defeating to my business operations. Joining Mindbody was a poor decision in many facets. The software suite works directly against your business by directing (through email marketing etc.) new members to use the "Non-Branded" app when you already have the Branded App. The Mindbody App sends deals from other fitness studios to your customers via the Mindbody App. This isn't good for retention. If a customer want to skate around your regular member prices, the Non-Branded App offers discounts to your already regular customer (not just new customers), creating instant revenue losses when trying to gain new customers. Customer Care/Service representatives knew less about the MindBody suite than I did since I have used the software longer than the representatives that were supposed to be assisting. The integrated software for payments which ease the use of processing and tracking is a "catch 22". If your card on file for Mindbody payments expires, which happens periodically; MindBody will just shutdown your site and you cannot operate in any capacity or function. No phone call message to let you know. If this happens, you will have an onslaught of fixes because the Mindbody system will disassociate your confirmation phone numbers with your customers and they will no longer be able to confirm appointments. You will have to manually push any missed autopays etc.
Pros
The best pert of MindBody was the Branded App. One touch at the fingertips for purchases by the customer.
Cons
Constant updates that caused issues for booking, purchasing and retaining customers. My email box was virtually packed with issues that MindBody caused from an update to the app. "A fix to fix the problem caused by the fix for a problem we fixed" could be the Moto!
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Miracle Software
MindBody is the admin assistant I've always needed and could never before afford. In the first three months of using it I DOUBLED my income. My clients can schedule, cancel, reschedule, sign up for classes and pay online- that alone saves me at least two hours a day that I no longer have to be on the phone, I can be working! Or playing with my family, or a million other things rather than sitting on a phone or on email. Just the ability to take credit cards (all of them) increased my pay; there's a feature when the client pays which asks if they want to leave a tip and offers different percentages or a custom amount...and when asked if they want to leave a tip, more people do so! Seriously my average went from 65 to 90 each session. Clients can buy gift cards online and print them out immediately, that's a nice feature for those last minute gift givers, and they are again asked if they want to leave a tip... it's crazy how quickly my income skyrocketed. I'm beyond grateful.
OH and the best part. MindBody's customer service. I was actually offered a lower rate with another company (we'll call them Circle so I don't offend the real company) but Circle was terrible. With Circle, I waited fifteen months to get the rate I was promised and I was constantly tossed back and forth in emails and phone calls as Circle passed blame and did nothing to help my business. So I checked out MindBody. And they walked me through the software, the setup, how to use it, they even showed me how to customize everything for my business! We're talking 45 minute phone calls with this awesome customer service associate (Rep- he's so calm and intelligent and researches every question you have) EVERY WEEK until I felt comfortable using MindBody. I was terrified after trying Circle, but MindBody gave me the software, the skills, the customization, the feedback- did I mention you can run reports at any time to figure profit and taxes and such?- and as of today I stand to TRIPLE my income this year. Thank God I didn't give up after Circle. Thank God I found MindBody.
I realize I'm typing in stream-of-consciousness, I realize I'm beyond excited, but for a single mother of three running her own business who had learned to live just below the poverty level, to make such a leap in income, to have such powerful and professional software, to have the unwavering support and knowledge base of an entire team of people at MindBody- it's overwhelming. Miracle Software.
Pros
MindBody customer support is AWESOME! It's the reason I stay with MindBody, though Square offers a lower rate to NCBTMB members such as myself- square's customer support is awful. In contrast stands Max Malle. Remember that name. Best customer service rep I've ever known. He and the others go above and beyond their jobs- you can feel their sincerity. Oh and I've doubled my income and am set to triple it this year because the software does SO MUCH WORK for me. It's my administrative assistant that I only pay $ a month for! It rocks.
Cons
Hm. Well, I have yet to figure out the difference between signing someone up for a yoga class and signing them in to a yoga class, so maybe differentiating that in the program's wording would help. OH and for those of us who use our phones exclusively, not a computer, when using the software, it would be lovely if the phone programming held everything just like the computer programming does. Hmmmmm .... OH and sometimes late at night my schedule disappears completely from my phone. It shows up as blank, which is frightening, but in the morning it's back to normal. Maybe you guys are working on it then?
Response from Mindbody
Thank you for your review, Molly!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
seven levels of HELL. Never in my life have I been ASHAMED to use a service or product before.
I know now what to look for with a company. This is totally not a company I would do business with again. EVER.
Pros
It tricks you and makes you think it's a good idea to use. The sales people are super sweet, kind, nice and charming just like a serial killer trying to get you into their white van with promises of candy, puppies and a meal with Jesus himself to answer all your questions in life.
Cons
Where do I even begin??? it SUCKS. Customer service is a joke, that is if you ever get a hold of anyone. Then they flat out lie to you. The only time I could get a call or e mail back was from a sale department trying to sell me a bigger package. One guy David, lied so bad to me it was like he was a used car sales man in training. Their 24/7 support really means YOU have to wait 24/7 to get a hold of anyone. I got an e mail about a 45% price increase . The support staff told me not to worry about the e mail, I had until March before my price would go that high. Well Jan came around and HAPPY NEW YEAR, big fat price increase just like the e mail said. My call to him was the best after that. He told me I misunderstood and the e mail was correct. So that phone call that took forever to clear up the question about the e mail was just a big waste of time because he lied through his teeth to keep me paying. I would totally save your money unless you like to throw it out and waste any free time you might have. I wish I had found truthful reviews. I went off their marketing I saw everywhere and a business coach that I found out after really didn't have any experience with them. She learned to never recommend them. I learned I can totally control my anger and not drive my car through their headquarters. So MindBody really is about causing you totally frustration in your mind and physical pain in your body from all the crap they put you through. RUN FAST and FAR.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Would love to find an alternative
It was relatively easy to setup and get going but I wished that I had more alternatives to test before putting my entire business on this. I am seeking an alternative.
Pros
MindBodyOnline is used across many studios so it is easy to use. It does most of what I want it to do but not necessarily without workarounds. I really wanted this to work but it's now getting my financials wrong and this is huge for me.
Cons
Very buggy. The phone app acts differently than the web browser application. It's making it nearly impossible to trust my appointments, sessions and payments for clients. I run my studio with the mobile app and it's getting increasingly challenging. As I am a small business, I feel that I don't have much weight to influence positive changes to the app through customer support. I've been told it's because I'm on an entry level version of the app and that if I upgrade I can get what I need. I don't feel that spending extra money after experiencing ridiculous price hikes over the past 2 years will help. I am desperately looking for an alternative to run my business. I've tried several times to talk with customer support and they are always very friendly and try to be helpful but I think they are limited to how the company is being run. I was told to email the CEO directly, I did that 3-4 times and my emails went unanswered.
If there is anything I can tell you not to use:
Referred by Relationship- It mixes packages and false payment information between those two clients
Booking appointments by mobile app- It allows you to book and it automatically takes sessions from their package and reserves it for that session. When you check how many sessions they have left, it's not accurate because it already reserved these sessions so it looks like your client is due for payment when they are not. The web app does not do this!
Response from Mindbody
Hi Lorrie-
Thank you for sharing your feedback with us. We are actively working on improving our mobile apps and recently released a refreshed version of our mobile app. Each level of our software does offer more features, and we do recommend that you use our Starter level or above.
If you do decide to leave MINDBODY, please keep in mind that our Terms of Service require a 30 day written notice prior to cancellation. If we can help you at all as you consider your options, please let us know!
- Used Daily for 2+ years
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Review Source
HORRIBLE Company, TERRIBLE Software, NASTY Customer Support
Pros
Nothing. I'm only using it now because I have 10 years worth of data and setup. I'll bail as soon as another company offers a data migration tool.
Cons
MindBody has is a despicable and and unethical company. Recently removing features that were available in the essentials version before creating a "Pro" version to extort existing customers to pay double the cost.
This company is trying to force people to upgrade by removing features that already existed in our current version. Features that made our jobs as studio owners a bit easier so we could use our resources elsewhere, like running our businesses.
Honestly, this company is the WORST. If they had any integrity or valued their customers at all they could have at least grandfathered in those features for businesses like myself that have been using their software for TEN+ YEARS instead of using sleazy extortion tactics to try to force us to pay for a version of software with features we don't need or will ever use.
I'm roped in already, but I'm dumping this company the second one of their competitors realizes the opportunity and cleans up their glitches and offers a migration tool for our data. In the meantime, anyone starting a new studio who's shopping for software should STAY AWAY from MindBody Online.
Response from Mindbody
Hi Patty,
Thank you for sharing your feedback with us. We looked into your records with us and can see that last contacted our team on February 8 and the agent provided you with information on how to fix some of the changes in your software, including pricing options and staff permissions.
If you did not receive that information, please let us know and we can resend it to you. If you have additional concerns, you can also reach us at [email protected]
- Industry: Pharmaceuticals
- Company size: 501–1,000 Employees
- Used Daily for Free Trial
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Review Source
Enhance Your Spa's Success with Mindbody's Comprehensive Management Platform
My experience to Mindbody as a pharmaceutical product development and research intern was constrained because it had little to do with my area of study. However, I was able to see how fitness clubs and wellness centers used Mindbody to run their businesses. The software's capabilities, including client administration and online class scheduling, promoted efficient organization and enhanced the general client experience. The marketing strategies used by Mindbody were especially effective at luring in new customers and keeping hold of current ones. Despite the fact that my interaction with Mindbody was purely observational, it shed light on how effective it is as a complete management solution for wellness enterprises.
Pros
For wellness and fitness enterprises, Mindbody provides a wide range of features. Its complete platform makes customer administration, class registration, and appointment scheduling simple. The software's user-friendly interface and adjustable options make it simple to customize to the particular requirements of each organization. Customers are drawn to and kept by Mindbody thanks to its powerful marketing tools, which also include customer interaction tools and automated email campaigns. Data-driven decision-making is made possible by the reporting and analytics capabilities, which offer insightful information about business performance. For both clients and businesses, Mindbody offers simplicity and flexibility thanks to its mobile app and connectivity with a number of payment processors.
Cons
The pricing structure of Mindbody is one of its drawbacks because it can be prohibitively expensive for independent or small wellness businesses. It may take some users some time and effort to completely understand the initial setup and learning process and make use of all the features of the software. Although Mindbody provides a wide range of functionality, some particular needs or specialized wellness enterprises may call for more customization or integration with specialized software. There have been reports of sporadic technical problems or sluggish customer service response times, which could affect user experience and business operations.
- Industry: Philanthropy
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Mindbody - Be Prepared to Spend Countless Wasted Hours To Make This Software Work
Avoid this software especially if you are a small busines.
Pros
It is a functional tool if you have hundreds of extra hours to set it up, understand its glitches and manage around its shortcomings.
Cons
We have been using Mindbody for 5+ years. I don't believe the software is designed by anyone who actually uses it because it is the opposite of human centered design. I am writing this review because we have spent 6-7 months trying to set up payment for another site and their team has given us nothing but the run around.
During the pandemic, they withheld funds for no reason at all and made all their users write for "Permission" to get money they got from clients who had paid for services.
The Credit cards fees are hidden and contain numerous hidden fees and on top of that they can't eve make software easy to use.
So many examples of things that could be simplified:
Cancelling someone's recurring class scheduling is a ridiculous 9 click(!) process for no reason at all.
The tool looks different and functions different in every different place. From the software, Online APP or imbedded tools on your website. They all can do some things and not others. ZERO CONSISTENCY in look or functionality.
Billing with online tools can't be targeted to a location. Only charges run by staff in the software can be designated to a location.
Scheduling people into classes is also a process that takes numerous extra steps and time.
Every day, you spend an hour "checking out" appointments to find the few that might have billing issues instead of having something easier to use that would check out appointments that have billing already.
ZERO RESPONSIVENESS to feature requests.
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Monthly for 1-5 months
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Review Source
MINDBODY REVIEW (Merchant user)
Pros
First and foremost, I am not on the customer end of this app. I am the back end user/subscriber and I pay a monthly fee to use this system to gain clientele for my personal training business.
One thing I liked about the app is that it has many features that allow many ways to communicate with clients. They also have friendly training calls and the people are extremely nice. They seem to be from the west coast so they all seem very laid back, Cali style. They are excellent sales people who know how to get you to
Cons
First and foremost, I am not on the customer end of this app. I am the back end user/subscriber and I pay a monthly fee to use this system to gain clientele for my personal training business.
The company does not tell you how difficult the platform is. The fact that we need a trainer to show us how to use it should have let me know that I would require intense hands on training. The back end is difficult and the entire system requires lots of time. This is not a user friendly platform.
Their customer service is the worst I have dealt with in many years. They do not offer refunds and if you do receive one, it is only done "At special circumstances" but it is not easy to obtain. The fact they say that there are no refunds is not good. They are mostly afraid that if you see the platform, you will steal their idea so they are more worried about their platform being stolen than making a customer happy.
I was offered a free month because they guaranteed I'd be happy with their system. Unfortunately I wasn't and I decided to cancel with them. They never got back to me when I attempted by emailing their [email protected]. I also contacted [email protected] and requested cancellation. I had a chance to speak to a tech support on the weekend who told me that he would let them know to cancel my subscription. I contacted my trainer who also gave me heads up on how to cancel and let me know she would let them know on her end. I am currently waiting on the phone with them for 50 minutes for them to call me back because I am in cue. Their cue time was "first person waiting on cue has waited 50 minutes" so I am assuming that I am not next.
Even after requesting for over one week to cancel, they charged my card eight days later. I called my bank and they said that they have dealt with them before on a personal level so their reputation is known to be difficult. Their default email I have received countless times is "Thank you for contacting MINDBODY®.
Our team has been experiencing a higher volume of inbound contacts, which means that we may not be able to get back to you as quickly as we would like. We appreciate your continued patience during our peak season and we have some great help resources available online. You can access detailed FAQs, video tutorials, and more, click here to get started!
All emails are saved and may be reviewed for quality assurance purposes."
This is the email I received by support when asking to cancel, by clientcare.
I am now waiting to cancel and I do not have the time to wait yet I need to in order to get my money back.
Do not go with them for a trial unless you are ready to commit because they are extremely difficult to work with and will keep your money if you decide they are not for you.
Response from Mindbody
Hi Azael-
Thank you for taking the time to feedback about your time with MINDBODY. We apologize for your experience with wait times calling into our support team. We've been experience a higher volume of support requests and are actively working on solutions to improve wait times, including offering support through Facebook and Twitter for faster resolution.
We see that you were able to successfully reach out Client Care team to cancel your subscription yesterday. While we understand your frustration with not being offered a refund, our Terms of Service do state that all fees are non-refundable.
Thank you for trying our software as a solution for your business needs. We are sorry to hear that it didn't work out, but wish you the best in the future of your business.