User Reviews Overview

About Illumine

Illumine is a comprehensive childcare management software packed with all the functionalities of daycare & preschool owners. Directors and teachers can manage administrative reporting, program planning, manage billings, interactio...

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Feature ratings

Value for Money
4.3
Features
4.3
Ease of Use
4.3
Customer Support
4.4

Browse Illumine Reviews

102 of 102 reviews
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Juhi
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 23/3/2020

A good software for childcares

A lot of paper is saved. Also a lot of followups on emails, SMS are saved by using this product. The experience has been great and their support team at times has gone out of their way to help. Overall the experience has been great.

Pros

I like their billing system as I used to lose a lot of paper invoices before. It used to taxation issues at the end of the year. All the receipts are now available in my mail as well as in the app. The live streaming/CCTV feature is great as it lets me see my kid once in a while when I am at work. Also, I can share medical and food notes in the app and I don't have to follow up with the teachers to see if they have completed it or not. Also since I do not use other social media that much I used to miss out event photos previously which I am now able to see in their app.

Cons

There is no option to mark a photo as favourite. Since the school shares many photos I hope they give an option to mark a photo or a video as a favourite.

Response from Illumine Labs

Thank you for your review. We got your review today and coincidentally we released the favorite feature too!! Once you receive the update you will be able to use this feature

Replied 26/3/2020
Kanderp
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 26/3/2020

All-inclusive Child Care Center Management Software

So far I love everything about Illumine! They are quick to sort out any issues if we rarely have them. Time and again they surprise us with new features.

Pros

There are more things than I can list about why I like Illumine as a parent. I love being able to check in on my kid any time during the day with there Live streaming feature. My kid's school uploads pictures in afternoon and I eagerly wait for it during my lunch time. It helps them feel a part of my kid's day at daycare . Apart from parent communication, I like how bills are always available in my email and also sending food and medicine notes to the class teachers.! Recently they created a video of my kid's journey in the school and all the family members were absolutely delighted with the video.

Cons

The cons that have come up are very few and mostly relate to the internet services which automatically gets sorted.

Bharath
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
2
Customer Support
3

3
Reviewed on 29/10/2020

Need improvement in the UI navigation

It was a pleasant experience

Pros

The facility to upload pictures and videos

Cons

When I want to see a particular day's dairy, all the dairy details will come up.

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Roopa
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 12/3/2020

Using for KinderGarden

Its a good experience can be little more improved ,Good job team :)

Pros

Update,Activities,Consult tab for raising concerns,leaves & teachers notes ,Calendar events to check for upcoming events/announcements.
Photos to keep checking my kids photos they keep posing in parents absence it will add an excitement as a parent

Cons

Till creche has to get implement or use of many features like fee payments,live streaming and so on .
This will add a wonderful experience hassle free tasks

Response from Illumine Labs

Thank you for taking your time out and reviewing us ma'am. We support payments, live streaming and bus tracking, etc. But your school hasn't enabled these features on our app. We will reach out to your school to share this feedback and also request you to do the same :)

Replied 23/3/2020
Naga Ravi Prasad
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 22/3/2020

Illumine is overall good product but it needs some improvements

Overall, with the age of app, it is performing good. But still needs some improvements.

Pros

1. We can closely watch kids activities on timely basis.
2. We can watch photos of events and activities in school
3. We can update our photos at home and download school photos
4. Communicate with teachers and care takers about his deeds and chores

Cons

1. It is not possible to download all the photos at once
2. We need live monitoring feature by linking webcams with illumine app
3. Customer care needs to be very prompt in answering queries

Falak
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 30/3/2021

A teacher's guide

Good

Pros

The best feature is that it allows to choose different options while posting pictures for kids. Easy to check updates and backdated information.

Cons

No option of selecting multiple parents to message. Have to individually select which is time consuming.

Ruchi
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 5/4/2021

Illumine review

Good

Pros

It’s easy to use. One platform with all features.

Cons

The lesson tab has some probelm.
When we go back to take another printout the lesson tab sets to its default set and shown the result rather then showing what I selected ( like by date or month). It’s not convenient to use to take printout.

Lakshmi
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/7/2022

Very happy we chose Illumine for Earthlings

Illumine helps us stay connected with parents effortlessly, it helps the team work seamlessly on a single platform

Pros

Customer support & customisation options

Cons

iOS can be unstable & updates take a bit longer than we’d like

Anubhav
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 1/8/2022

Illumine - A fantastic software application

my overall experience is fantastic with this app and enjoyed the features.

Pros

this app is good in terms of school and children management.

Cons

NA. As such as no cons seen in this app .

Stefina
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 2/8/2022

Nice

Pros

CCTV, Photos, Tracking leaves / request, attendance, syllabus

Cons

Help support from Customer Care. Also my invoice is shown as pending, though I have paid it completely

Amruta
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/3/2020

Value for Money

Over all experience is too good.
Full illumine team is very good and great at their work. Knowledgeable and always ready to help and solve our query.

Pros

Its a very user friendly app. It was very easy to start using it.
The app has features that are easy to use and due to the app the daily operations and updates have become very fast and tip of the finger.
The adding of schedule and events is the best feature i like.
We have also started using CRM which becomes very easy for us to track the new enquiry.

Cons

Few features i have to add for all the centres by selecting different centres. It should have been like we add things and it has an option of having it for all centres.
For example when we add events. We have to add for all the three centres . It should at a click "add this event for all centres" You click on "YES"

Anshu
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
3
Customer Support
N/A

3
Reviewed on 29/3/2021

Simplifies virtual school management

Pros

school calendary/diary; ability to share assignments and their responses.

Cons

doesn't show the history of comments on assignments; should enable feature to have 1:1 chat with teachers to clarify doubts.

Kothai
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

5
Reviewed on 29/3/2021

Review

Pros

The feature to look at the class schedule and communicate with the instructor.

Cons

Meeting invite link. Often had issues in locating the meeting link to join the class.

Nikhil
  • Industry: Accounting
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/4/2020

Illumine is great and long way to go!

Illumine replaced the handwritten diary notes from my child’s school. I was assured by the school that I will get continuous updates. I was not disappointed. I am able to check the food menu every day and accordingly decide whether to send the meal or not. Previously I had to followup with the teachers about the medicine notes for my child. Now I simply have to log on and log a medicine note.

Pros

I simply love their medicine and concern section in the app. It saves lot of effort on both on my side and the teacher side.

Cons

They can improve their push notifications. At times it comes with a delay. I have raised it to them and they have said they are working on it

Satish
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/3/2020

Great solution for pre-schools

Very pleased with the partnership.

Pros

Constant innovation resulting in feature upgrades.
Intuitive to use.
Amazing support.

Cons

None at all. Any bug identified is immediately fixed.

Charlene
  • Industry: Primary/Secondary Education
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
4
Ease of Use
3
Customer Support
2

4
Reviewed on 15/12/2021

Illumine feedback

Pros

Its a great way to communicate with parents.

Cons

Cant really give an honest answer as I havent explored all the features myself

Vandana
  • Industry: Banking
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 5/4/2021

Parent of user

Pros

Ease of use. Lesson plans needs to be improved

Cons

Lesson plans is exhausting to access.
The Ux /ui needs to improve

Rohit
  • Industry: Information Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/3/2020

As a User

Pros

Notifications , activity creation and payment

Cons

response should be quick as current and downloads as well

Faith
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/3/2021

Excellent software

One word. Excellent

Pros

illumine was easy to use and very convenient . I love that I can communicate with the school efficiently and effectively. It keeps the school accountable as they have to post daily updates.

I can see how my child performed through the day and most importantly download pictures for the grandparents. Its excellent. I would highly recommend it.

Cons

Nothing so far. I have enjoyed using this software

Amenjah
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

3
Reviewed on 26/10/2020

Hi

Pros

The ability to edit/delete the uploaded

Cons

I am Unable to post more than ten photos

Archana
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 1/4/2021

Easy Application

Excellent features even for the child to be able to understand and use it when a parent is not using it.

Pros

It's easy to view lessons & well managed zoom calls with the class

Cons

Some lessons were confused with other classes but figured out with Teacher's name. Although would prefer to be able to see just the class n lessons from whom our kid is taking classes.

Anshul
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 20/10/2020

Illumine - A great app for Edtech!

Overall experience has been excellent. Its easy to navigate, simple to use & all the basics are shown upfront.

Pros

Illumine is a great software. It allows us to keep a track of the child during his school time. It is easy to navigate & the most recent info is always available at the opening page.
Lesson plans can be uploaded by school which we can view & prepare the child accordingly. There is a fee reminder as well on home page of the app, incase we forget & can certainly be helpful in saving the parents from late fee penalty.

Cons

Though a daily attendance tracker is there, but a monthly days school attended is also needed. That is the only miss. We are yet to explore it fully though.

Payal
  • Industry: Education Management
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 29/3/2021

For product provided by school

My son enjoyed it and he is the one uses it

Pros

Creative methods to challenge kids in a fun easy

Cons

Too long of activities for younger kids.

Verified Reviewer
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
N/A

5
Reviewed on 29/3/2021

Simple and effective software for pre-school administration

Pros

1. Ease of uploading content (files, videos, photographs)
2. Tracking tasks and actions
3. Collaboration with peers

Cons

Very few cons and these are more improvements that can be included on the product
1. Notifications can be improved
2. Crashes on few occasions

Sameer
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 26/10/2020

Useful for my Kids school

Pros

My kids school uses this app and it has been really helpful in getting the details uploaded on the progress, joining the video calls daily and check messages from the teachers.

Cons

The interface between screens could become slightly more smooth.

102 reviews