FreshBooks Reviews

Pros

I appreciate how user-friendly it is, as well as the appearance of the program, and that it has the essentials when it comes to monitoring money and sending invoices and proposals. It's a really amazing piece of software that provides quick alerts. Excels in the area of financial reporting. When it comes to bank reconciliation, the general ledger is really helpful. Excellent in regard to project accounting.

Cons

The absence of features like as email automation and scheduling, which are provided by applications such as Dubsado and Honeybook, would be an example. One thing I'd want the developers to improve on is making sure that updates are made at the very least within one hour and not much longer.

Pros

I like how adaptable it is and how it can be used for any need. We have been using it in the company for a couple of years now, I already knew it from my freelance work and I can attest to the goodness and simplicity of the system. At the moment we have the Plus subscription and I find it very complete and affordable.

Cons

I would like the application to be more complete and useful because I would like to have a complete view of my invoices when I am not at my desk.

Alternatives Considered

Quickbooks Online

Reasons for Choosing FreshBooks

One problem I often had when working with Quickbooks is that it sometimes took too long to load and was too slow; in fact, that was one of the reasons we switched to another platform (Freshbooks).

Switched From

QuickBooks Desktop Pro

Reasons for Switching to FreshBooks

We can use Freshbooks for business, integrating other applications, or tracking software for things like inventory.

Pros

It's an app loaded with a lot of innovative ideas but still limited there are limits to what it can do. It is user-friendly and very easy to use. It app provides great synchronization and it does not consume a lot of space on the phone.

Cons

The synchronization hangs at a point and it makes work monotonous

Pros

Easy to use

Cons

Freshbooks suspended my account, been using it for two years with the same cc, there is money in the account... They ran my cc on the weekend and suspended my account on the weekend, but they are not open on the weekends, and can't talk to anyone. Need to send out invoices, can't run my business like that, going to go with another company.

Pros

FreshBooks offers a variety of features that make invoicing and financial management effortless, including customizable invoices, recurring payments, automated late payment reminders, time-tracking, and expense tracking. As a digital marketing business owner, I was pleasantly surprised by how seamlessly FreshBooks integrated with our existing workflows, saving us time and effort on a daily basis. Their platform's user-friendly interface and efficient features make it a top-notch solution for small businesses looking to streamline their financial processes.

Cons

Although FreshBooks is a great invoicing and accounting software for small businesses, it may not be suitable for larger enterprises with more complex financial needs. Some advanced accounting features such as inventory management or fixed asset tracking are missing from the platform.While FreshBooks provides a range of useful reports, some users might find that the options are not as extensive as they would like. For instance, the software could benefit from more detailed insights into sales trends, expenses, and cash flow.While FreshBooks is an excellent invoicing and accounting solution, some users may find the pricing plans to be relatively expensive, particularly if they only require basic invoicing functionality. Additionally, some users may be disappointed to find that certain features are only available on more expensive plans.While FreshBooks has a user-friendly interface, certain features can be challenging to navigate, particularly for users who are not tech-savvy. For instance, creating custom reports or integrating third-party applications can be a bit complicated.While FreshBooks does offer a mobile app, some users may find that it lacks certain features and functionality. For example, tracking time and expenses on the go can be a bit clunky, and the app could benefit from more advanced project management tools.

Alternatives Considered

Xero

Reasons for Choosing FreshBooks

It's because of one advantage that FreshBooks has over QuickBooks. Its user-friendly interface and ease of use. While QuickBooks is a robust accounting software, it can be quite complex and intimidating for new users. FreshBooks, on the other hand, offers a more streamlined and simplified experience, making it easier for small business owners to manage their finances without getting bogged down by complicated accounting jargon or features they don't need.

Switched From

Quickbooks Online

Reasons for Switching to FreshBooks

One advantage that FreshBooks has over Xero is its intuitive and user-friendly interface. While Xero offers a comprehensive range of accounting features, its interface can be overwhelming and confusing for new users. FreshBooks, on the other hand, has a more streamlined and simplified user experience that makes it easier for small business owners to manage their finances without getting bogged down in complexity. Additionally, FreshBooks is more focused on invoicing and time-tracking features, which can be a better fit for some small businesses.

Pros

1. User-Friendly Interface2. Simplified Invoicing3. Time-Tracking and Project Management4. Expense Tracking5. Reliable Customer Support6. Integration with Third-Party Apps

Cons

1. Advanced Accounting Features: FreshBooks is primarily designed for small businesses, freelancers, and self-employed individuals. While it offers essential accounting functionalities, some users may find that it lacks more advanced accounting features found in dedicated accounting software. If you require complex accounting capabilities, it may be worth considering a more robust accounting solution.2. Reporting and Analytics: While FreshBooks provides basic financial reporting features, users who require extensive reporting and in-depth analytics capabilities may find its reporting options to be limited. Customization options for reports and advanced analytics may be less comprehensive compared to specialized accounting software.3. Inventory Management: FreshBooks does not offer built-in inventory management functionality. If your business relies heavily on inventory tracking and management, you may need to integrate FreshBooks with third-party inventory management tools or consider software that includes inventory management as a core feature.

Pros

The time tracking feature has made it easy to track countless hours spent on projects and then add them to current or new invoices in Freshbooks, so you can recognize who that time belongs to and automatically add it to the invoice. Quotes with prompts that have a professional look and feel have helped us elevate our quotes and timelines with clients to a more advanced level and also monitor them and have the client sign off on them.

Cons

The one area I have noticed that Freshbooks needs improvement is how it relates to bank accounts and monitors expenses. It will sometimes duplicate outgoing transactions and also when we transfer money from one account to another it will treat it as an expense and not just as a money movement, which incurs an accounting cost each year.

Pros

It has a user friendly interface that makes it easy to navigate for even a person without any extensive knowledge of accounting can use this. it also announce to create invoices and customise them it allows to track business expenses by just uploading the receipts.

Cons

If you are a small business or startup than freshbooks can work for you but for large and complex accounting you need to upgrade as it cannot handle Complex inventory management.

Pros

The features like creating reports, Project Collaboration are most impactful

Cons

It includes one user in all plans but the Select tier this need to be improved

Pros

it is easy to use with desktop in home and online

Cons

there is no problem features in this apps, so i can use it well

Pros

Through FreshBooks' Project and tracking function, monitoring project costs is a breeze. Using the Project feature makes billing a breeze. There is a clean design to the user interface that makes navigating swiftly and easily possible. It's possible to modify the categories of business expenses to meet specific requirements. Getting a copy to my accountants was a breeze.

Cons

As such, its capability in relation to ledgers falls short of what one may expect from a product designed for major corporations. The prior version of FreshBooks was more dependable than the current one, therefore the most recent update was a major setback for the program's reputation. The cost varies widely depending on the version you choose.

Pros

Pretty much everything.

The dashboard, estimating, reports, client organization, etc etc. This product is outstanding.

Cons

The type A personality in me would love to be able to close out the books monthly, but I'll take the trade off if it means my books stay balanced - which they always do in Freshbooks.

I also wish the mobile app was more of an interactive user app, vs being more of a quick snapshot of our business.

Pros

Easy to use, interface. Excellent customer support.

Cons

There is a chrome extension for tracking time, in addition to within the app. The chrome extension was recently updated and is now not working properly. When you type the project name in it doesn't auto search, you have to scroll them all of them (and I have a lot) to select it now. They will fix it, i'm sure.
Sometimes have trouble with expense syncing, and would like more features to make that faster and easier to categorize.

Alternatives Considered

Harvest

Reasons for Choosing FreshBooks

Support was lacking, and too difficult to use.

Switched From

Quickbooks Online

Pros

I loved that I could upload clients I frequently invoice when I transitioned. Setting up my bank links was very simple and transactions were downloaded easily. You can set up rules for accounts and they will follow those. Invoices look good and are easy to create.

Cons

The software does not support accounting if you have employees and are paying any benefits. Trying to separate out the cost of what my employees contribute to health insurance, retirement, etc. vs what I contribute has been a nightmare. My bookkeeper and I both spent a lot of time with Freshbooks support trying to figure out how to do that. Turns out it is with a journal entry which is time consuming and makes no sense.

Alternatives Considered

Sage Business Cloud Accounting, Zoho Books, Quickbooks Online and Wave Accounting

Reasons for Choosing FreshBooks

I switched to Freshbooks from Xero because Xero would not sync with my bank. This was very easy with Freshbooks. The link consistently works, even though my bank is a smaller one just in my region.

Switched From

Xero

Reasons for Switching to FreshBooks

Reviews on Capterra were good at the time for Freshbooks. It was described as easy to use.

Pros

FreshBooks gives small businesses a well-designed and intuitive user interface that can easily be used for a variety of different functions, most notably billing, and invoicing. Users are given a wide array of attractive template designs to choose from when creating invoices, allowing for catchy, yet professional looking documents.

FreshBooks also provides users with tools for team collaboration, estimates, and projects, all of which can be easily navigated and set up to increase your small businesses' ability to maximize communication, send automatic reminders, submit proposals, and secure jobs with relative ease.

As an accounting package, FreshBooks also provides users with the ability to perform some fundamental bookkeeping and accounting functions, has some bank reconciliation functions, enables you to accept online credit card payments, and provides many of these features via their full-featured mobile application.

Last but not least, FreshBooks provides excellent customer service from the start. A detailed and easily followed tutorial will help new users get started, while their well-trained staff is always ready to provide users with answers to any questions or issues they may encounter. FreshBooks is very proud of their customer service and their customer satisfaction rating, and it really shows when you speak with one of their representatives.

Cons

One limitation in FreshBooks as an accounting package is the fact that they utilize single-entry accounting. While this may not be an obvious flaw to a new small business owner, it will become apparent as more accounts are created, employees are hired, and payment options are implemented. Single-entry accounting is quick and simple, but it certainly leaves something to be desired.

Over the years some application updates have diminished or completely removed some useful features, like service and customer records, and inventory tracking, all of which were very convenient and helpful features.

Pros

Freshbooks gets plenty right. Tracking billable time against customers or customer projects is a breeze, and their invoicing and methods for collecting payments is really hard to beat. Plus, they integrate with so many other services, it makes it really easy to get addicted to.

The things I love most - and the main reasons I'm glad that I left Quickbooks for Freshbooks is:

Automated invoice reminders, which are totally flexible. This alone saved me a lot of time chasing down late payers.

Your customers get a really nice interface for viewing all their invoices online - although I will say I think I only have one or two clients who ever even used the client portal for doing that. Most of them just go to their email to retrieve the links for invoices or statements, but it is still a really nice feature.

Cons

No connections to your banking / credit card accounts. You can do this with expenses to some extent, but it's just awful to work with, when compared to Quickbooks, Xero, FreeAgent - pretty much anyone else. In order to use Freshbooks, you have to have some other software or service for managing the accounting aspects of your business. This ended up being a bad thing for me. I like having it all connected, and there are plenty of great alternatives for that, and some even charge less than Freshbooks.

My reasons for leaving Freshbooks? Freshbooks is downright awful at expenses...

You can't record non-billable expenses against a customer or project. If you want to record the expense without billing the customer for it, you cannot assign it to the customer or project. No easy way around that without messing up your accounting records.

And with expenses that you DO want to rebill the customer for, there's no easy, intuitive way to handle marking up those expenses for goods or services to make a profit on. In order to do that, you must first add the expenses to the customer invoice, and then modify each line item expense amount up to the amount you want the customer to pay.

You cannot record bills as you receive them your vendors. Say for example, you get an invoice from a programmer who did work for you on 4 different projects in a given time period. Most vendors will just send you an itemized invoice with all the billable time across the various projects. Well, you can't record it that way in Freshbooks. Each line item on your bill must be entered into freshbooks one line item at a time, and you cannot correlate them easily to know that they are all part of one bill/invoice. Freshbooks also can't help you with managing when your bills are due. That's accounting, which Freshbooks doesn't do.

Freshbooks solutions to their shortcomings with expenses is all handled with hacks and workarounds for how their system is currently built. They are not easy or intuitive and they also throw things off with your accounting reports.

Pros

the most notable or noteworthy aspects of Freshbooks, there are several that are worth mentioning:Invoicing: Freshbooks offers a robust invoicing system that makes it easy to create and send professional-looking invoices to your clients. You can customize your invoices with your branding, accept online payments, and set up automatic payment reminders.Time tracking: Freshbooks includes a built-in time tracking system that allows you to track time spent on projects or tasks. You can also set up project budgets and track your team's hours to ensure you're staying within budget.Expense tracking: Freshbooks makes it easy to track expenses by allowing you to upload receipts, import expenses from your bank or credit card, and categorize expenses by project or client. You can also set up recurring expenses and mark expenses as billable to clients.Reporting: Freshbooks offers a variety of customizable reports that provide insights into your business's financial health. You can track revenue, expenses, and profit margins, as well as monitor cash flow, outstanding balances, and other key financial metrics.Mobile app: Freshbooks offers a mobile app that allows you to manage your business on the go. You can create and send invoices, track time and expenses, and view your financial reports from your smartphone or tablet.Overall, Freshbooks is a comprehensive cloud accounting solution that provides a wide range of features designed to help small business

Cons

While Freshbooks is a robust cloud accounting solution that offers a wide range of features, there are a few potential drawbacks to consider:Limited inventory management: Freshbooks does not offer a built-in inventory management system, which may be a drawback for businesses that sell physical products.Limited customization: While Freshbooks offers a good amount of customization options for invoices and reports, some users may find that the level of customization is limited compared to other accounting software options.Limited integrations: Freshbooks does offer a number of integrations with third-party apps and services, but the selection is not as extensive as some other accounting software options.Limited international support: Freshbooks is primarily designed for businesses based in the United States, Canada, and the UK, so businesses based in other countries may not find the same level of support and functionality.Pricing: Freshbooks can be relatively expensive compared to other accounting software options, especially for businesses that need to add additional users or access more advanced features.Overall, while Freshbooks is a solid cloud accounting solution, it may not be the best fit for all businesses, especially those with more complex needs or those based outside the US, Canada, or the UK.

Pros

The old interface and the previous CEO management. Customer for 10 years, leaving because it's horrible now and customer service is broken and data security issues.

Cons

Their old software was good, and then they forced everyone to a less-featured new version that lacked functionality and jacked the price significantly. They say they always listen and take feedback from customers but in practice, I never saw any action from the feedback, its like a black hole from my experience. Their new version lacks features and is very clunky compared to the old one. After a year of having issues with the new version, I chose not to renew. I called to tell them I wished to cancel and please delete my credit card data. They refused to delete my credit card data and suggested I may get charged again. In 2011 their policy was that you would always have access to your data through the website regardless of having a paid account. Now they don't do that and have lied about their past policies to me. In 2011 you could have a free account with only one client and would always have access to your data that was what the sales pitch was, they said you would always have access to it. They were the first game in cloud accounting, so this was important. In 2016 when I switched to a new account because of a change in structure I still had access to my old account despite not paying for it after it expired for 3+ years. Now they are so horrible and so anti-customer that the day your subscription runs out they turn it off and block you from it. They are so greedy for money they run customers away. There are much better software and customer service for accounting software

Pros

I can confidently say that the invoice creation feature is one of my favorite parts of the software. It's super user-friendly and allows me to create and customize professional-looking invoices with ease. I'm not an accounting expert, so the fact that I can navigate the software without feeling overwhelmed is a huge plus for me.I also appreciate that I can automate recurring invoices, which is a huge time-saver for me. It's great to know that Freshbooks can handle the invoicing while I can focus on other important aspects of my business.Sending invoices through Freshbooks is a breeze, too. I can easily send them through email and get notified when clients have opened and paid them. And with the option to accept online payments, my clients find it super convenient to pay their invoices.

Cons

One thing that can be frustrating is the lack of customization options for certain aspects of the platform. For example, while I appreciate the ability to customize invoices and estimates, there are some areas where I feel limited in what I can do.For instance, the dashboard and reporting features are not as customizable as I would like them to be. While I can view certain metrics and data points, I cannot always tailor them to my specific needs or preferences. This can make it difficult to get a comprehensive view of my business and make informed decisions based on the data.Additionally, there are some integrations that I would like to see available on the platform that are not currently offered. While Freshbooks does offer a decent selection of integrations, there are some key tools and apps that are not yet supported. This can be limiting in terms of workflow and efficiency.

Pros

The fact that it keeps the history of past business transactions.

Cons

I was a huge fan of the Classic Freshbooks, and used to recommend it to anyone who would listen. Unfortunately, they recently "forced" a new format on all existing customers. The new format is far inferior to the Classic Freshbooks that was in place before. Now, unless I create a separate account for each individual person I deal with, (instead of just a company account with my contacts noted within), all of my estimates and invoices are addressed to the wrong person, (the new format has only one contact person per company that shows up on an estimate/invoice). Their recommendation to this was to set up a separate account for each individual person I deal with, which literally means I need to set up thousands of more accounts, many of which are for the same company, just for a different person within that company. Completely illogical. The Classic Freshbooks had an awesome search engine allowing me to search for various fields at once, (company name, site address, job particulars, etc.). Now, instead of many search different fields, there is only one, and that one is largely ineffective giving me results in a completely random order, not chronological at all as it was with the Classic format. Cannot express enough how disappointed I am with the new format.

Pros

Probably the main motivations we picked FreshBooks over other programming: *Incredibly smooth and simple to utilize interface *Ability to mark your own in hues just as include your logo *Each client can be doled out their own charging gateway login and you can have various customers under one organization however each have diverse username *Utilizes Braintree instalments (our essential vendor processor)
FreshBooks is quick and dependable suite for accounting.FreshBooks is an honour winning money and bookkeeping programming and a standout amongst the best cloud answers for entrepreneurs. It is the present holder of Finances Online's Best Accounting Software Award for 2016 just as the Supreme Software Award for 2016, and has the most noteworthy consumer loyalty rates of all comparative applications in this classification. As you will discover in this survey, there is a not insignificant rundown of reasons why our specialists considered FreshBooks for these esteemed affirmations.

Cons

*Reporting could be improved *Needs better compromise as far as parities. You can do day by day monetary records, yet I would prefer to have it ascertain how my business is getting along dependent on capital in our present record, at that point factor in what we earned and our costs. *Not useful for organizations that have stock, need stock administration (this I wouldn't really rate as a con nonetheless, on the grounds that Freshbooks was constructed and intended for SERVICE style organizations - for that it works incredible) *Reporting can't be opened in the portable application, you have to get to it through the program *To my insight, you can't maintain different organizations out of one record. We as of now have two organizations and are choosing on the off chance that we are going to open up a different Freshbooks account or if there is another choice that is more qualified for the second business.

Pros

The software was easy to use and did allow me to set up a single customer with multiple email address (you can not do this on Quickbooks)

Cons

The software was horrible. It would duplicate, triplicate and sometimes four times recreate the same bank account or credit card entry. this made life for my book keeper a nightmare. You then complain about this oversight and Freshbooks would ignore your complaint, indicate it was a once only issue (which it never was) and eventually will kick you off their platform with less than 48 hours notice losing years worth of business information, including invoices, contacts etc. Freshbooks will go down in the Hall of Fame of worst business software platform ever.
My advise to all is avoid this platform at all cost and use another online solution. Freshbooks will screw you over the first chance they get.

Pros

In my experience with FreshBooks, I found that there were many things to like about the software. One of the things I appreciated the most was the software's invoicing capabilities. FreshBooks made it easy for me to create and send professional invoices to my clients, with customizable templates and the ability to accept online payments. This feature saved me a lot of time and effort in managing my business's finances.I also liked the software's time tracking features. FreshBooks made it easy for me to track the time spent on each project or task, and then bill clients accordingly. The software's automatic time tracking feature also helped me to accurately capture billable hours and reduce errors in my billing process.Another thing I appreciated about FreshBooks was the software's user-friendly interface. The software was easy to navigate and the layout was well-organized, making it easy to manage my business's finances and projects. Additionally, FreshBooks provided helpful resources and tutorials to help me get started and make the most of the software's features.Lastly, I found that the customer support provided by FreshBooks was excellent. The support team was responsive, knowledgeable, and able to quickly resolve any issues I had with the software.

Cons

while I found FreshBooks to be a valuable tool for managing my business's finances, invoicing, and time tracking, I felt that there were areas where the software could be improved. The pricing structure, customization options, and reporting capabilities were all areas where I would have liked to see more flexibility and functionality.

Pros

When I started using FreshBooks in 2014 it was really great software - the price was amazing, the features worked as advertised, and the support was better than anything I had ever experienced before. But that changed many years ago and has been a steady and rapid decline in every way.

Cons

This software doesn't work as advertised. I have had an open ticket with support since March and though they acknowledge that this is a known issue attached to my support ticket, there has been ZERO progress made on the ticket, they don't communicate any updates, they don't offer apologies or refunds, they just expect me to pay for their software while they do absolutely nothing to solve a known problem to a highly advertised feature of the product that remains nonfunctioning for going on 5 months.

Pros

My clients can make online payments directly from the invoice. FreshBooks asks my clients to leave a review of my service when they pay. Invoices with my company branding are sent directly from FreshBooks to my clients. The scheduling feature is great for clients who pay me by the hour. Within minutes, I can make a time sheet per project and task at the end of each month in the required Excel format. I can also track my work against my time estimates, which is helpful if I work on a flat fee basis.

Cons

The Freshbooks account home page has a nice graphical display of expenses and income, but only shows the last 6 months. This is still very useful, but I would like to be able to see graphs like this for different time periods. Freshbooks does not remember categories that have previously assigned similar rates. It would be nice if Freshbooks would suggest a category for saved vendors to ensure consistency in expense reports. I can print my company logo on the invoice, but I would like to change the color of the invoice to match my other business documents. It's not a big deal at all, but it's something I'd like to see.