User Reviews Overview

About Sage Business Cloud Accounting

Sage Business Cloud Accounting is a cloud-based accounting and invoice management solution for small businesses. It offers core accounting, project accounting, expense management and compliance management within a suite. Sage...

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Feature ratings

Value for Money
3.9
Features
4.0
Ease of Use
3.9
Customer Support
3.9

Browse Sage Business Cloud Accounting Reviews

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Kevin
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/1/2018

Sage One has become am essential part of my business and I would recommend it to anyone

Pros

Ease of use. I have basic accounting training but, by using the help pages, I have managed to run my business without the expense of accountants. VAT returns are just a press of a button and all information is easily found if needed. The package has grown ( at no extra cost) and the stock control and invoicing side has much improved.

Cons

Sage support is very good if you have to telephone them - HOWEVER it is expensive! Very occasionally the system has crashed (not often) and it can cost you money to find out that it is their error not yours...

Verified Reviewer
  • Industry: Aviation & Aerospace
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

4
Reviewed on 15/6/2022

A saviour for start-ups and SMEs! Sage is like a digital CFO

Pros

Features! The wide array of features from automated invoice generation, reminders to follow-up actions, report & analytics generation for sharing with shareholders or investors, etc. make sage a must-use for small and medium enterprises. Cuts down unwanted bottlenecks in finances, payroll, while saving significant costs and downtime.

Cons

Pricing is a bit steeper compared to alternatives. Although the premium pricing is justified by sage's product, I feel it is still not accessible to early stage companies. Maybe, a specific plan focused on start-ups offering only limited features that start-ups use on a day-to-day basis would be fantastic.

john
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 17/1/2023

Great Product!

great experience - has proven reliable and stable. Love that I can use it anywhere, anytime as it is cloud-based

Pros

easy to use, simple interface and figures are always ready to hand

Cons

bank reconciliation feels complicated where you have multiple accounts

Top Sage Business Cloud Accounting Alternatives

Matthew
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

2
Reviewed on 7/6/2019

Abysmal software and customer service experience

It appears as though Sage panicked when Xero and other cloud providers appeared in their market and so they rushed out a poor bit of software. They haven't developed it and so it is a long way behind its competitors, with basic functionality missing and a poor user interface. I have also had several problems with basic features (link the bank feed) which they have no idea how to resolve.

The customer support experience is also the slowest and most painful experience I have ever come across from a SaaS provider.

It is telling that they are slashing their prices at the same time Xero is able to raise theirs!

Pros

The only two good parts of the software are the discounted price and it clearly shows you how long until the end of your VAT period.

Cons

Unreliable
Very little development in the 6 years I have used it
Slow to do basic tasks
The interface isn't user-friendly
There is no way to take a back up your data
The customer service is slow - typical experience is 20+ min wait for live chat, no response to emails and 15+ wait for phone support (on a premium rate number)

Andile
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 17/11/2022

My professional side hustle enablers

Pros

Banking connections, this and the ease of allocation of transactions, I can track my spending habits and allocate my incomes with ease.Bookkeeping should not be hard and the solution makes sure it's a breeze.

Cons

I'm not sure it's this is a thing of the past... But I have multiple bank accounts linked and transfer between accounts can be be very complicated and you can easy duplicate transactions.I really don't like the idea of paying for add-ons such as cloud space. I think the more functionality required the more this can become expensive.

Alternatives Considered

QuickBooks Desktop Pro, Quickbooks Online and Xero

Reasons for Switching to Sage Business Cloud Accounting

I think pricing for basic bookkeeping functions, it's still the most reasonable.
Terry
  • Industry: Photography
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 6/11/2017

A very simple online accounting system

The ability to connect my bank accounts is great and a real time saver.

Pros

The fact that this is online and can be accessed from any device is a real pleasure. It means as a sole trader that I can enter receipts while I'm on the go or at home when I have a spare few minutes. I know sage was late to the party for online accounting systems but they have managed to make a simple system and one that starts cheaper than the competitors.

The second main feature for me was the ability to automatically connect to my bank accounts and match my transactions as this saves no end of time and is all included in the monthly price.

They also have a feature which allows you download your transaction in a CSV file as well, if you wanted to move them to another system.

Cons

It's not as customisable as the desktop version was but once you get over that hurdle and change your way of thinking and acting then you realise they had a reason for making it so simple.

Robert
  • Industry: E-Learning
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/1/2023

Great accounting product

I am using Sage almost on a daily basis. It is easy to use and not very complex to learn all the features. I use it for invoicing, employee payments and spending ledgers.

Pros

I like the fact that you can easily reconcile transactions, especially if you connect bank accounts to Sage. Also the invoicing system is very easy to use. Reports can also be generated for various data.

Cons

I think the overall security at the Login screen is lacking advanced features. I would like to see more secure option added such as 2 factors auth or similar. It is a cloud service and Sage should invest more in securing the credentials screen.

Ashvinkumar
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/1/2023

Excellent

Pros

Does what its meant to and reliable all of the time

Cons

Most price competitive options are available on the market

Alternatives Considered

Xero
Mizanur Rahman
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 5/3/2023

Best cloud accounting software for business owner

Sage has made accounting easy. This has made our billing easy and wasn't missed and the clients were happy to get billed properly.

Pros

Sage Business Cloud Accounting is very easy to use. Any non-accountant person can use it easily. We have added our clients' bank accounts to Sage and can trace movement easily. Sage has not disappointed us at any time. :)

Cons

The software is very easy to use but if you have some accounting knowledge you can use it with more efficiency.

Caroline
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
1

2
Reviewed on 29/5/2018

Appalling Customer Service

I phoned and chatted online with Sage One (Sage Business Cloud?) customer service technical support 8 days ago over an issue and have also emailed them every working day since and they just keep telling me that they have logged the issue and it has been passed to their Development Team. In the meantime I can't send invoices. What's the point in offering 24/7 customer support if they just log the issue and make you wait over a week for a fix?

Pros

Good interaction with payroll and Pension software, banking etc. Easy to use. Can use from any pc.

Cons

Long list of minor but annoying issues, like it does not accommodate UK net monthly account customers/suppliers, the default dates on functions only show the current month. The only way to avoid the contact name appearing on the invoice address is to put a full stop in the contact name box (so the first line of every invoice is a full stop). Product list doesn't section so you can't add a percentage to one customer or one type of product. Appalling customer service for technical problems.

James
  • Industry: Food Production
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/6/2022

Really Easy Software for Non-Accountants

I honestly, couldn't imagine running my business without it. It's such an integral part of my business and frees up my time so that I can focus on other things. Truly outstanding!

Pros

I love the usability of this product. As a non-accountant, I feel able to easily keep track of my small business accounts with Sage Business Cloud Accounting. Plus, if ever there is a time where I don't know something and my accountant isn't available, the Sage help is excellent. I love the new addition of the Sage University which is going to be a real help in training my team.

Cons

I feel that for me personally, the cash flow forecasting is a bit complicated, but I'll admit I haven't fully explored this side of things, I tend to do all my budgeting on a spreadsheet but it would be handy to have it integrated with my accounts. Maybe a section that can look at the P&Ls for past years and recommend budgets for the months, quarters and year ahead. Again, it's not something I've fully looked into so it may already exist on the platform.

Alternatives Considered

Quickbooks Online and Xero

Reasons for Switching to Sage Business Cloud Accounting

It was recommended to me by my accountant who was already using the software for some other clients and after trialling it, I found it great.
Simon
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/9/2022

Sage

Excellent, the more you learn about the software the more possibilities to improve your business, an all in one package.

Pros

With starting on a new venture it was imperative to start off with the right software, Sage gives us everything we currently need in terms of invoicing, banking, ensuring all payments (in & out) are allocated, plus the flexibility to set up your own product codes & pricing structure specific to our business.

Cons

I would like to see a word search feature included in the invoice and purchasing section, rather than have to go through individual invoices to find the product I am looking for.

Alternatives Considered

Xero

Reasons for Switching to Sage Business Cloud Accounting

Used Sage when working in another industry so familiar with some of the processes.
Vishal
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 29/9/2020

Can definitely Work with IT!!!!!

Ability to meet the objectives of the finance department and make the workflow alot easier in terms of maximizing the efficiency

Pros

The ability to integrate with other Sage solutions was great. We had some other 3rd party solutions which needed to be integrated and the ISV already had integration points available

Cons

The price was a little off but we if you need the solution its worth the extra cost

Alternatives Considered

Dynamics 365 and Acumatica Cloud ERP

Reasons for Switching to Sage Business Cloud Accounting

The great reviews and i have a couple of other professionals who recommended it to us
Paul
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 30/1/2018

A solid accounts package. Many useful features allowing simple accounting for small businesses...

Pros

It is relatively intuitive for people with only a basic knowledge of business accounting. It allows easy manipulation of accounting data and you are able to provide periodical reports which means you always know the state of your companies finances. It can be accessed from anywhere and at any time and allows you to restrict certain users to particular areas. You are able to give your accountant a direct log in to your accounts which makes annual tax accounting very quick and simple.
Sage One can be tied to your bank accounts so that all items that pass through your accounts can be automatically uploaded into sage saving lots of time on entering data.
VAT filing and reports can be done instantly and sent directly to HMRC.
Can also be used directly with Sage Payroll meaning all information from payroll is automatically added to Sage One accounts.

Cons

If you're internet connection is weak this can slow things down a bit though on the whole it is a very stable and trustworthy platform.
The only thing I find a little bit weak is the inability to create direct backups of your accounts either your computer desktop or external drives. The only method of backing up the information is to print reports of all ledgers, invoices, receipts and audit trail. This means you will always have the information but in the event of a catastrophic failure it would be highly time consuming to re-input all the details. There would be no obvious method of doing this.

Cathy
  • Industry: Mining & Metals
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

4
Reviewed on 23/4/2020

Simple to learn, gives you great data

I started a new job and I was up and running on invoicing at the end of the week, by week two I was able to post cash. It did take a little bit of time to familiarize myself the reports and with the general ledger. When I covered accounts payable it was also very intuitive. One of the most intuitive computer systems I have worked with ever.

Pros

The company I got a job with a few years ago used Sage, I was apprehensive about learning a new computer system but Sage was easy. It was intuitive if you have a little experience and accounting knowledge. It gives very great reports and gives you a lot of basic detail. I like.the fact that you can drill down to give various information.

Cons

There were a few times that I wish there was an online help to explain a few questions. There are a lot of reports and I feel like you may have to look at several reports to pull some advanced details.

Michelle
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/10/2020

Sage Business Cloud Accounting

Sage Business Cloud Accounting is easy to use, features are easy to access. Reporting for several different ranges of time-table very handy. No installation, no backup...very nice product to use!

Pros

Sage Business Cloud Accounting has all the features one would need from Accounting software. Easy to implement, do the setup, and train new Customers on how to use it. The add-on modules adds value to the software. The Accountant's easy access to assist Clients is a wonderful feature!

Cons

One improvement I would like to see:
When adding a new Item from inside the Invoice screen, the new Item screen should include all features (such as selecting the Purchase account). Currently you have to exit the Invoice, create the new Item, and then continue with your Invoice

Paddington
  • Industry: Accounting
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 20/9/2022

My honest opinion about Sage Cloud Accounting

It was a bit effective and allowed me to make my work easy even though I had to learn to do things differently from what I was used to

Pros

The software saved much time which made my work as a Junior accountant a bit easy. It also made it easy to track down errors that I made during inserting details and it was less time consuming to ractifiy the errors. It was aslo handy for Financial Reporting to investors and the report must be straightforward and reasonable.

Cons

The software needs to be tailored to fit to small and medium sized businesses. The Bank reconciliations system calculation can be consfusing at first which can stop other users from using it

Dillwyen
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
5
Ease of Use
4
Customer Support
1

4
Reviewed on 18/7/2022

Good product BAD after service

Great software until you encounter problems. Then it becomes useless because of the lack of support.

Pros

Easy to use... when it is working. Interface very modern and quick to jump between the menus.

Cons

No after sales. Lots of departments passing the buck. Any software is only as good as their support.

Response from Sage

Thanks for the feedback Dillwyen,

We'll pass on your review to our customer services department. Should you have any further issues with after sales support, please visit this link:

https://my.sage.co.uk/public/help.aspx#/customer/support/accounts/hub/accounting-migration-post-migration/guides

This is the first port of call which will hopefully answer any questions you might have before having to call our customer services team.

Very best wishes
Sage

Replied 10/8/2022
Tarryn
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 13/5/2019

Good solution for the small business owner

Pros

It is fairly easy to use. It provides the basic needs of small business owners. Helps me with their tax prep needs

Cons

Navigation through the product isn't seamless

Alternatives Considered

Xero

Reasons for Switching to Sage Business Cloud Accounting

I was familiar from my corporate life
Jan
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
1

4
Reviewed on 5/7/2018

I have been using Peachtree Complete Accounting for over 16 years.

Easy now to manipulate. I only wish I could input my bank information into Peachtree but it will not except it.

Pros

I have been using Peachtree Complete Accounting for over 16 years. It has taken many years to learn because I was never trained on the software.

Cons

My only issue with Peachtree Complete Accounting with Sage is the customer support. You have to wait hours to speak with someone if there is an issue especially if you call you have to just leave your name and number. During tax season it is impossible to reach someone. I once waited over 4-6 hours to get a response.

Susan
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
1
Ease of Use
2
Customer Support
1

1
Reviewed on 13/3/2021

Bad Move

diabolical

Pros

Ability to use on an Ipad - initial reason we moved from SAGE 50 to this software, however after 6 1/2 months with not a huge number of transactions the system has just got slower and slower the ipad works perfectly on all other software just sage is the issue

Cons

Migration didn't work
Unable to adapt reports
Entering payments is a clunky problem as you can't batch in a list of payments you need to keep clicking on payment receipt
Online support forum in SAGE doesn't get answers unless it happens to be something they already have in process they should ignore the quests

Zolani
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

4
Reviewed on 14/9/2021

Sage Business Cloud

It is great. During the lockdown period it has carried us.

Pros

It's on cloud, you can access it anywhere. Hardly experience downtime. We were informed when the system was down. They were busy with upgrades. It has very good and user friendly, built-in reports.

I also liked the bank integration by linking sage to the bank and upload seemlessly.

Customer invoices can be emailed directly and there is an email report.

Cons

There is no hard close. Even it the period is closed, you can go back and reopen and make changes. This compromise data integrity.

Diep Khanh Vy
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
3
Customer Support
N/A

4
Reviewed on 21/6/2022

My role utilize Sage for inventory management

Pros

What I like is that it's a powerful tool with customization capabilities. It accurately keeps track of our inventory as long as there's no human error

Cons

It's a little buggy at time. Since it's so customizable, it's up to the developers to establish the database and how each database interact with each other. There are just things we wished were implemented by the dev from the beginning.

Bev
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 30/1/2018

Straightforward and easy to use, for someone who has no business accounting knowledge.

Straightforward and easy to use. Was very quick and easy to set-up, get customers on and get invoices sent out.

Pros

Easy to use and understandable. Produces reports that allow you to quickly see the information you need. Easy and quick to create and send invoices out. Like the fact I can access it from anywhere and on any device.

Cons

Frustrating when the server is overloaded or experiencing high-demand and then unable to access Sage One.

Pattie
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/5/2022

Sage 50 Quantum Accounting

Very user friendly. Customizable applications make for a great experience. Great customer service.

Pros

Many customizable options for all areas of bookkeeping & financial reporting.

Cons

We don't use the payroll application available in Sage. But we do 1099 reporting. 1099 reporting works with the payroll application. It would be better if they were separate functions.

268 reviews