User Reviews Overview
About Sage Accounting
Sage Business Cloud Accounting is a cloud-based accounting and invoice management solution for small businesses. It offers core accounting, project accounting, expense management and compliance management within a suite. Sage...
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- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Accounting For The Small Business
Pros
Easy to use, intuitive and with great reporting tools that allow me to keep on top of my business performance. Invoicing to clients, profit and loss reports, VAT returns, keep up to date on cash flow and knowing how my business is performing every day
Cons
I want to be able to compare this YTD performance with LYTD performance and that isn't possible to do
Alternatives Considered
XeroReasons for Switching to Sage Accounting
Easy of use and the simplicity of installing it for the first timeResponse from Sage
Thank you for your review, Phil! We're thrilled that Sage Accounting's intuitive design and reporting tools are helping you manage your business effectively. We appreciate your feedback on year-to-date comparisons and will consider it for future updates. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
SAGE 50 Accounts - NFP
Overall it is very positive. The software is mostly reliable and the support team, if required, are always helpful. The online help guides are very useful too.
Pros
We like that it is intuitive and has a specific accounting module for us as a charity - fund accounting and gift aid functionality.
Cons
We have a problem at every year end (last 5 years) when rolling the balances forward on the restricted funds (new opening balances on Balance Sheet). They are always incorrect, causing our opening balance sheet to be wrong (balances of unrestricted funds and restricted funds) and we have to manually adjust them - something our Auditors are not keen on and we have to get additional checks done in order for our accounts to be signed off. This has been looked at several times but SAGE support, and our data submitted to them for review, but they cannot resolve for us. Very frustrating and a huge admin task for us at year end when we are already busy.
Alternatives Considered
XeroReasons for Switching to Sage Accounting
NFP not as good as Sage 50 - we needed the Gift Aid functionalityResponse from Sage
We appreciate your review, Sharon! We're glad you find Sage 50 Accounts intuitive and useful for fund accounting and gift aid. We acknowledge the year-end balance issue and understand your frustration. Your feedback is invaluable to us, and we are committed to improving our services to better meet your needs.
Thanks,
Bethany McDermott
Sage Customer Marketing Manager - Reviews
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sage Gliches
Sage has a few glitches. It pulls through transactions twice from my account. Transactions that have been already reconciled suddenly re-appear. It has also put a transaction both in the income and outgoings. I find creating rules particularly difficult. Sometimes it works and sometimes it doesn’t
Pros
I find navigating the site quite easy. Invoicing is easy.
Cons
I find it hard to find help in the help centre. If you don’t put in the phrase it likes it can be quite difficult to find the answer to your question
Response from Sage
Hi Carl,
We appreciate your review and feedback on Sage Accounting. We're glad you find the site navigation and invoicing easy. I'm sorry to hear about your issues with the help center and transaction glitches. Please reach out to our customer support team for assistance in resolving these issues.
Thanks,
Bethany McDermott
Sage Customer Marketing Manager - Reviews
Top Sage Accounting Alternatives
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Sage Ireland small professional business review
Positive, although one is slowed down slightly online waiting for pages to load.
Pros
The product is has a country version specific to Ireland. The payroll and accounting are linked.
Cons
Editing after payments is not allowed and when reconciling, if a payment for the next month is reconciled, you can’t roll back to the end of the last month to do a reconciliation to follow your printed monthly bank statements, and the bank column shows transactions but no balance column.
Reasons for Choosing Sage Accounting
Quickbooks Pro Desktop was discontinued in the UK, and do not tailor payroll to IrelandSwitched From
QuickBooks DesktopReasons for Switching to Sage Accounting
Perception of reliability, initial phone supports, specific Irish tax accounting functionResponse from Sage
Thank you for your detailed review, Victoria. We appreciate your feedback on the specific Irish tax accounting function and the linked payroll and accounting features. We acknowledge your concerns about editing and reconciliation. Your insights are valuable to us as we strive to improve.
Thanks,
Bethany McDermott
Sage Customer Marketing Manager - Reviews
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Fabulous and efficient.
I have used Sage for three companies previously and chose tonuse it for my own company.
Pros
Its very to use and very thorough, it also has helpful cues if you get stuck.
Cons
Not everything makesnit through to the bank reconciliation page.
Response from Sage
Thank you, Kirsty, for your fantastic review of Sage Accounting! We're thrilled to hear you find it user-friendly and thorough. We appreciate your feedback on the bank reconciliation page, your insights are invaluable to us!
I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
MY Sage and ME
Great as they are only a phone call away.
Pros
Sage helps my business and I don't need to worry about downloading updates
Cons
Some features I asked for have not been added
Alternatives Considered
QuickBooks EnterpriseReasons for Switching to Sage Accounting
More fitting for my business. I also did my accountancy exam using SageResponse from Sage
We appreciate your review, Keith! We're glad Sage Accounting helps your business and that you find our support accessible.
I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Sage online - Good and needs improvement
It's decent. Not as good as Xero & Quickbooks yet, but a vast improvement from when the online software was initially launched.
Pros
The online nature of the sftware makes it easily accessible to multiple members of staff from multiple locations. Also, being able to see live data is a big help
Cons
The software is not particularly friendly for accountants to use. The lack of an option to input opening balances does require several work arounds
Alternatives Considered
QuickBooks OnlineReasons for Switching to Sage Accounting
The functionality is better for many aspects, especially from an accountants perspectiveResponse from Sage
We appreciate your review, Steven! We're glad you find the online accessibility and live data helpful. We acknowledge the challenges with inputting opening balances and are working on improvements. Your feedback is valuable to us!
Thanks,
Bethany McDermott
Sage Customer Marketing Manager - Reviews
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Technical but Practical
I use it everyday, and as my experience increases I am learning about more of what we can do in it.
Pros
Fairly Easy to use. The Software obviously has a lot of capability.
Cons
Multiple invoice payment...not sure if it can grab a selected range to pay instead of typing them in one by one.
Response from Sage
Hi Peggie, we're thrilled to hear you're finding Sage Accounting practical and increasingly useful. For multiple invoice payments, we're always looking to enhance our features, and your input is crucial. We'll explore ways to streamline this process. Thank you for choosing us and for your valuable feedback!
I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Printing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sage Accounting Review
Very good. Help line is answered quickly and staff are very helpful
Pros
Easy to use for accounting and payroll. Like the feature of being able to upload purchase ledger invoices on the system to save us keeping paper work
Cons
Sometimes take a while to sort out issues
Response from Sage
Deborah, we're delighted to hear that you find Sage Accounting easy to use for accounting and payroll. We're glad the purchase ledger invoice upload feature is helpful. We acknowledge that issue resolution can take time and appreciate your patience.
I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Sage Accounting
Overall experience of Sage Accounting is positive. It is a reliable and comprehensive tool for different business scale.
Pros
The interface is very user friendly and straightforward. New user is easy to pick up the use of software. It also provide comprehensive features like invoicing, payroll and inventory management.
Cons
Even the tool is user friendly, some features could be complex for users without accounting backgrounds.
Response from Sage
Thank you, Marco, for your positive review of Sage Accounting! We're glad you find the interface user-friendly and appreciate the comprehensive features. We acknowledge your feedback on the complexity for non-accounting users are working to improve this.
I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sage Business Cloud Accounting
Sage Business Cloud Accounting is easy to set up and use. I loved that it easily integrated with our existing business. With internet access, the software is accessible from anywhere and is available on mobile devices. It makes bank reconciliation and invoicing easy.
Pros
Installation and implementation are easy. I like that the features are easy to use even for non-accounting persons. It enables real time sharing of files with clients and colleagues which saves on time and eliminates the need to direct email invoices. This makes debtor management easy and less costly. Accessibility from a mobile device is a huge plus when one is on the move. The software is also affordable and has a free trial. Sage has good customer support.
Cons
Since the software can only be accessed online, it is difficult to work with when internet speeds are slow or when there is no connection at all. Sometimes bank sync feed is slow and the handling of foreign currency bank transactions could do with some improvements.
Alternatives Considered
QuickBooks OnlineReasons for Switching to Sage Accounting
Sage is user friendly even to persons with no book keeping knowledge while Quickbooks Online requires so basic book keeping knowhow. Sage has better customer support compared to Quickbooks Online. Considering our business needs, Sage seemed more affordable for us.- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Cloud Accounting Package that is easy to use with limitations
Overall for our purposes the software is easy to setup and use. I like the ability to access it anywhere and the ability to attach documents to transactions in the system. Modifying the chart of accounts was easy but the lack of customization on the layout of financial statements is frustrating.
Pros
We have used the software version of sage products such as Sage Business Works and Sage 50 so the product and company are familiar to us. The ability to login to the software from anywhere and to no longer have to have client/server environment is great. The software was easy to signup for and was relatively easy to implement.
Cons
There are 2 large cons to this software in comparison to it's direct competitors.
Con #1: The package has no ability to custom group GL accounts. So for example, if you have a section on your income statement for sales and you want to group sales by category and have a sub-total for that sales section you cannot do that. There is really no ability to edit the income statement layout or the balance sheet layout to add in sections and sub totals so you are stuck with the canned version of the software.
Con #2: In an environment where you have multiple small companies, you look after you cannot have one userid and password to access all the companies. You have to setup each company with it's own userid an password then invite another user via an email link to join.
Alternatives Considered
XeroReasons for Choosing Sage Accounting
We made the switch as we wanted to get away from a client/server based software solution and wanted a cloud based solution.Reasons for Switching to Sage Accounting
Our thought was to stay with the same company thinking that the transition would be easier and we had been happy with their other product offerings in the past. The user interface also was easy to understand and utilize in comparison to quick books an xero accounting as we were already familiar with how Sage products work overall.- Industry: Wholesale
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Sage Accounting Review
Pros
Very easy to use. Intuitive. On the rare occasions I have needed to contact customer services they have been very helpful and always sort my query.
Cons
When integrating from sage 50 accounts product quantities did nit integrate.
Response from Sage
Thank you for your review, Michael. We're delighted that Sage Accounting's intuitive design and customer service have met your needs. We apologize for the integration issue, your feedback is greatly appreciated.I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sage accounting review
All good except Bank feeds on certain banks not working
Pros
Easy to use and to explain to clients jhow to use
Cons
Bank feeds that do not work on certain banks
Response from Sage
Thank you for your review, Jolanda. We're glad Sage Accounting meets your needs and allows for efficient cloud collaboration. We acknowledge the bank feed issue and will share this feedback internally. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sage Opinion
Not overly impressed
Pros
Standard procedures necessary for a small business.
Cons
See comments above. It is impossible to communicate by e-mail. Have wanted to send details of Sage invoice payments to Credit and Collection Department but without success. They have threatened cancellation because of perceived non payment of a couple of pounds.
Reasons for Switching to Sage Accounting
Did not want North Americanisation. Thought it was a good idea at the time.- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
a tool to trust if there is budget for it
very good, all the accounting department can work with it.
Pros
the robustness of the software, it does not save locally any file, is connecting to the server for every query.
Cons
the price is very high, the company need to be bigger to be able to pay this software, the customer service is not very good in the it section, they are accountants.
Alternatives Considered
MNprogramReasons for Choosing Sage Accounting
because we needed better supportReasons for Switching to Sage Accounting
because mn program was not able to start the fiscal year in june as we need, it only accepts january december accounting period.- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Sage is a very easy and powerfule accounting tool
Overall the experience is good. They can definitely work on their email support.
Pros
The ease of the setup and use of the software. It was written so that anyone can use it. Very simple, yet poewerful.
Cons
Some of the features that were advertised when pitched to us aren't available. The customer and supplier age analysis reports should have totals.
Alternatives Considered
XeroReasons for Choosing Sage Accounting
We wanted to go cloud basedReasons for Switching to Sage Accounting
At that stage Xero did not have a lot of support in SA.- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Why Sage Business Cloud Accounting Is the Best Solution For Independent Bookkeepers
Sage Cloud Based Accounting - runs not only our own business, its client structure and management thereof, it forms a key central hub from where we can deploy the various other Sage functions we use for our clients be that accounting functions, CIS, Payroll, year end accounts, VAT etc. Put in concise words - one log on - one hub - everything contained within it. It liberally is a one stop solution for a bookkeeping or accounting practice of any size.
Pros
Sage provides a one stop cloud based solution with the power to tackle the most complex clients and the ease of use to mean that using it is not a chore - its well laid out, graphically pleasing and the menus have a logical and intuitive structure - it is easy to gain proficiency in its use and deployment and its advanced functionality is attainable without too much head scratching. Customer service is world class - and support features such as Sage University and Sage Champions are second to none - all in all its a mid-price point software package that does it all as well as anyone and often a great deal better backed than any of the competition, and it is backed up by the best aftermarket support package, customer service structure in the marketplace - with Sage you are never alone - they back you 100% in supporting you and your business and that alone is priceless in this day and age. Put simply - Sage is pivotal to our success and without them we could not do what we do.
Cons
No - I say no because Sage are good enough to listen to improvement suggestions from end users, log them and incorporate the key ones in their roadmap - again the transparency of Sage and the inclusivity means that any teething problems are documented and supported until they are untimely resolved.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Sage accounting
Love it, it’s helped me loads and so easy to use, need help sage are always there and helps every time,
Pros
Banking helps so much, reconcile is easy to do. Invoices help keep up to date on payments
Cons
Having to put all the customers in with all there details,
Response from Sage
Thank you, Sandra, for your glowing review. We're thrilled that Sage Accounting's banking and invoicing features are making your work easier. We appreciate your feedback and are always here to support you.I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Awesome Account Software for all your needs
Sage Business cloud accounting has been a huge relief for my finance department making their records traceable.
Pros
The cloud deployment makes it a perfect solution
Cons
Adoption of multi factor authentication before users can login
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Just don't
I wanted to use Sage business accounting cloud for basic bookkeeping and I couldn't even do this.
My experience was of utter frustration. Not only with the lack of capabilities and difficulty in using the software but even worse, with their billing department. I was charged the wrong amounts every single month. Clients were charged for software that they didn't even use. Some clients were charged for software that I had already paid for. Nobody in accounts could fix it. Not even the directors were able to fix it. What an absolute disaster. I am absolutely at a loss as to how they are still in business.
Pros
The sage logo hinted that it may be similar to their line 50 product. Oh, how wrong I was.
There is quite literally nothing good I can say about this software, their customer support nor their accounts and billing team.,
Cons
It falls way short of functional. It couldn't be further behind the competition if they did nothing.
Essential features like repeating invoices were missing.
You can't pay with or receive into the director's loan account.
You are restricted in the number and type of bank/cash accounts you can have.
Fixing anything is a mammoth task
and even then, it doesn't actually fic the issues.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Straightforward accounting
You can usually tell when you have a decent piece of software, when you only have tos pend a few minutes to accomplish what you went in to do and then quit. Sage does exactly that for me and my business! The most tedious task that I have to do, is just made so much easier for me, compared to the days in the past when I had to hire an accountant and fill in spreadsheets. IT has more than paid for iteself with savings from having to keep an accountant on the books.
Pros
For someone that has never used accounting software before, I was up and running within 30 minutes and had my first invoice wnging its merry way to teh client to be paid. With very helpful customer service checking in on me in the initial period, I was able to get the rest of the package set up quite easily, including being able to do my VAT returns easily. Great software that does everything that a small business needs!
Cons
To be honest, y grumbles have been few and minor. The big things it does well, but sometimes I just confused by the numbers it displays but that is more often than not finger trouble in displaying sort orders of the date column.
Response from Sage
Thank you for sharing your positive experience with Sage Accounting. We're thrilled to hear it's streamlined your invoicing and VAT returns, making business management easier. Your minor concerns are noted, and we're here to support you through any confusion. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sage Accounting for every day
I use sage for my own practice, for my husband's business and I have 34 clients where I am the invited Accountant. This system is well designed to make accounting easier.
Pros
It is easy to set up and use. Because it is an online system it can be accessed anywhere anytime.
Cons
They do have some issues with slow or degradation but have been working on this. Also billing department is not easy to contact so have had issues there
Response from Sage
Thank you for your feedback, Andrea. We're glad to hear Sage Accounting is accessible and user-friendly for you and your clients. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Great for small and medium businesses
Always useful and quick to resolve any issues I may have.
Pros
Allows you to set up accounts at ease with easy to review financial reports allowing users to understand where their business stands at any point in time.
Cons
Once you have filed your VAT returns you cannot go back and update/edit the previous entry
Response from Sage
Thank you for your review, Thomas. We appreciate your insights on the ease of account setup and financial reporting. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Banking
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Secret experts use Sage Business Cloud Accounting.You should try it.
Time saving.This software simplifies work in an ordinary way.No room for mistakes while using this softwareSage Business Cloud Accounting has sparkled my work.Its efficiency and flexibility magnifies your work.
Pros
The most incredible things about this software is it's phenomenal features that tracks all the expenses in an awesome way.All financial reports are arranged perfect.And if billing is what you love most then this software is your missing piece.invoive processing is simple, successful and enjoyable while using Sage Business Cloud Accounting.
Cons
It has really been effective on my work.its user friendly sono struggles customizing anything.Right choice so I have no problem with this versatile software.