User Reviews Overview
About SKU IQ
SKU IQ helps users save time by automatically connecting their e-commerce inventory and POS to synchronize data changes in real-time. It connects all major POS (Clover, Square, Lightspeed) with all major e-commerce systems...
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- Industry: Ranching
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Easy to Use and Reliable Customer Service
Pros
I'm really impressed with the inventory syncing, a sit pulls data in real time from both our eCommerce and POS channels to make sure we never have an issue with overselling stock. The customer service has always been reliable, fast, and effective, and they communicate really well.
Cons
I wish there was an easier way/more options to bulk edit items, but it's only a small part of what I need to do, so it's overall not a big issue.
Response from skuIQ
Thank you for taking the time to share your positive experience with SKU IQ Realtime Inventory Sync. We're thrilled to hear that our solution has been easy to use and that our customer service has been reliable, fast, and effective.
Our team understands the importance of inventory syncing, and we're glad that our real-time syncing has helped you avoid any overselling issues. We also appreciate your feedback regarding bulk editing options and will take it into consideration for future improvements.
We're glad that SKU IQ was able to integrate nicely with your Clover POS system and that our solution has worked better for you. We're committed to providing seamless integrations and top-notch service to our customers.
Thank you for choosing SKU IQ to help manage your inventory. We look forward to continuing to provide you with excellent service and support.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great Product for any small Business
SKU IQ is a great instrument for any small business needing to get their products online. Plus their customer service team is great too! Our inventory to our store is connected to our Shopify account and is working great with little or no issues.
Pros
I love the Support and how well it works. I used other software that always had problems with syncing my products to shopify.
Cons
Nothing I can say at this time. The service and software is working great with no problems for the last 2 years that we have been using SKU IQ
Alternatives Considered
Thrive by ShopventoryReasons for Switching to SKU IQ
It's all-around a better tool than Shopventoy and the customer service is much better than Shopvenory.Response from skuIQ
Thank you so much for your detailed feedback! We appreciate you calling out how long you have been using SKU IQ and how it compares to Shopventory. We are so happy to hear that you've had a positive experience with both our product and service team and look forward to continuing to serve you in the future!
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Waste of Money!!!
Cons
I purchased their support for a website with an online store. Had an issue with some fraudulant charges and they increased my rate about 300%. They refused to refund the amount and refused to reduce me to my previous rate....after several weeks of going back and forth, they finally reduced my rate only to increase it back within a day for no reason whatsoever. Another several seeks were spent to try and get a refund and it was pulling teeth to get the refund. They are a predatory company that just can care less about any customer issues.
Response from skuIQ
We're sincerely sorry to hear about your frustrating experience, and we apologize for any inconvenience caused. This is not the level of service we aim to provide, and we take your feedback seriously. We understand the importance of fair pricing and reliable support, and we're committed to resolving this matter promptly. Please reach out to our customer support team ([email protected]) directly with your account details so we can investigate and address this issue as soon as possible. Your satisfaction is our priority, and we appreciate your patience as we work to make things right.
Top SKU IQ Alternatives
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
So far, so good, but TikTok Shop is developing into a bigger challenge than we had hoped
The reps are extremely helpful, while keeping your expectations real.
Pros
Importing listings from Shopify to TikTok Shop
Cons
Too early in the process to determine.
Response from skuIQ
Thank you for sharing your experience with SKU IQ! We’re glad to hear that the importing process from Shopify to TikTok Shop has been smooth so far. It’s also great to know that our team has been able to provide helpful support while keeping expectations realistic.
We understand that TikTok Shop can present unique challenges, and we're here to help you navigate them as best as we can. If you have any feedback or need further assistance as you continue using SKU IQ, please don’t hesitate to reach out.
Thank you for choosing us, and we look forward to helping you achieve your goals!
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
[SENSITIVE CONTENT] Is The Best!!!! Phenomenal Support
Pros
Everything done in 15 minutes and super fast help.
Cons
Sku Iq has to be contacted to disassociate the account from sku iq. Company support hours are 2 hours behind.
Response from skuIQ
Thank you for your feedback! We hope to improve user-facing controls like disconnecting/reconnecting platforms in 2023. Hopefully this will improve your user experience :)
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
SKU IQ: My Perfect Ally for Business Success
It has been excellent. There were problems but they always solved them.
Pros
Spanish support. The customer service team has always been very fast.
Cons
They do not have support by phone calls (Sometimes it is necessary, especially when an integration fails)
Response from skuIQ
Thank you for your positive feedback! We're delighted to be your perfect ally for business success. We appreciate your recognition of our Spanish support and the fast response times from our customer service team.
We understand the importance of different support channels, including phone calls, and we appreciate your feedback on this. We're continuously working to enhance our support options to better meet our users' needs.
If you ever encounter any further issues or have additional feedback, please feel free to reach out. We're here to support your business, and we're grateful for your trust in SKU IQ!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Getting started with SKU IQ
[sensitive content hidden] has been most helpful. I appreciated getting to speak with him to get set up
Pros
[sensitive content hidden] has helped us set up SKU IQ and we are excited about getting started.
Cons
Not sure yet but i am looking forward to using the product
Response from skuIQ
Thank you for your positive review! We’re thrilled to hear that you’re excited about getting started with SKU IQ and that [sensitive content hidden] has been helpful in setting up the product.
We’re glad to know that the initial experience has been smooth, and we appreciate your enthusiasm for exploring SKU IQ further. If you have any questions or need assistance as you continue to use the product, please don’t hesitate to reach out. We’re here to support you and ensure you have a successful experience.
Thank you for choosing SKU IQ, and we look forward to working with you!
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
SKU IQ Integration
Pros
The set up was easy to integrate and when we had a problem their Customer Service was on hand to help.
Cons
It takes a while to learn how to use the App but then that is true of all Apps that you add onto Shopify and/or Square.
Response from skuIQ
Thank you for taking the time to leave a review! We’re glad to hear that you found the setup and integration of SKU IQ to be easy and that our customer service team was helpful when you needed assistance.
We understand that getting used to new apps can take some time, and we appreciate your patience as you familiarized yourself with SKU IQ. We’re constantly working to improve the user experience and make our app as intuitive as possible.
If you have any further questions or need additional support, please don’t hesitate to reach out. Thank you for your positive feedback, and we look forward to continuing to support your needs!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Canadian Diamond Boyz
You could say we have almost forgotten about Sky IQ, because there's very little maintenance once it's set up.
Pros
The ease of use & knowing where things are in real time
Cons
Nothing necessarily, we have had a great experience
Response from skuIQ
Thank you for sharing your positive experience! We're delighted to hear that SKU IQ has provided ease of use and real-time visibility for Canadian Diamond Boyz. It's fantastic that you've had a great experience with very little maintenance once everything is set up.
If you ever have more feedback or questions in the future, feel free to reach out. We're here to support you, and we appreciate your trust in SKU IQ for your business needs!
- Industry: Furniture
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Review for SKU IQ
Pros
Easy to use, adding product through SKU IQ and it will sync to shopify and lightspeed
Cons
It has some down times, and it won't sync until a day after.
Response from skuIQ
Thank you for your feedback. The syncing delay you describe is not working as intended. We recommend you reach out to our support team and explain what's happening to get things fixed promptly. Our quantity syncing should be very close to real time.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
SKU IQ is a must for TikTok Shop
Pros
SKU IQ has some of the best customer service. Our setup was easy because of how quickly their team is available to jump in for any roadblocks you might run into. Most of us are used to hour-long wait times through chat boxes, but they are speedy and efficient whether it's via chat, email, or during onboarding calls. I feel really confident in using their platform thanks to the amazing onboarding experience. Our company has referred several other CPG brands to try them out and everyone agrees - SKU IQ is superior!
Cons
There were no cons to using SKU IQ. As with any new SaaS you can expect there to be a slight learning curve, but their customer support team made it easy breezy.
Response from skuIQ
Thank you for your fantastic review of SKU IQ! We're delighted to hear about your positive experience:
Pros:
Outstanding Customer Service: We're thrilled that our customer service has been a standout for you. Quick response times and efficient support are priorities for us.
Seamless Onboarding: It's great to know that our onboarding process has instilled confidence in using our platform.
Referral-Worthy: We're truly appreciative of your referrals to other CPG brands, and it's wonderful to hear that SKU IQ is earning a reputation for excellence.
Cons:
Learning Curve: While you mentioned a slight learning curve, it's reassuring that our customer support team was able to assist you effectively, making the process smooth and hassle-free.
Thank you for your support, and if you ever have more feedback or questions in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Does what it says it does.
This has been a tremendous help to the supply chain team.
Pros
I used this product to sync my lightspeed and Woo-commerce stores. Since there was no direct integration SKUIq made this process very easy.
Cons
I wish I was able to bulk delete items that I no longer need. It is a hassle to delete items from all sites.
Alternatives Considered
OmniFocusReasons for Switching to SKU IQ
It was the easiest to implement.Response from skuIQ
Thank you so much for taking the time to leave your feedback here! We will forward your insight around bulk deletion to our product team for consideration - thanks!
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Highly recommended for TikTok Shop - Shopify sync
Highly recommended. It has free my time so I can focus in other things.
Pros
How fast it syncs any change in my shopify. It just takes seconds and when someone purchases something the order goes immediately to my shopify for me to complete. Easy !
Cons
We need more filters available like by vendor or when the product was created. Similar to the filters we have in Shopify
Response from skuIQ
Thank you for your positive review of SKU IQ for syncing your TikTok Shop with Shopify. We're delighted to hear that the app's sync speed has impressed you, with changes in your Shopify shop being reflected within seconds. It's great to know that when you receive orders, they seamlessly integrate with your Shopify platform, allowing you to efficiently manage and complete them.
We appreciate your feedback regarding the need for additional filters, such as by vendor or product creation date. We understand the value of having more filter options to streamline your product management process. We'll definitely take your suggestion into consideration as we continue to improve our app's features and functionalities.
We're thrilled that SKU IQ has freed up your time, allowing you to focus on other aspects of your business. Your satisfaction and success are our utmost priorities, and we're committed to providing you with tools that enhance your efficiency and productivity.
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Crucial for any business using two or more sales platforms for single inventory
Live inventory (within 30 minutes of retail purchases) allow us to be one of the few dual platform users in our area to have live inventory on our ecommerce as well as accurate pricing.
The greatest experience is when the ecommerce platform does an update and causes a temporary glitch, SKU IQ is already on the patch to link the changes. Any issues are resolved faster than any other system's customer service for systems we use to manage our inventory now or before.
Pros
The ability for live inventory to be maintained when selling the same inventory stock on two separate platforms and maintaining absolute customer satisfaction.
Cons
Spend the extra to have the products moved at one time. It is time consuming to manually move them if you have over 1,000 products (plus variations)
Response from skuIQ
Thank you for leaving such thorough feedback, we truly appreciate it! We are happy to hear that SKU IQ is giving you an edge in your area and saving you time when it comes to inventory management!
- Industry: Sporting Goods
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Works well and I don't need to babysit :)
Today I had to drop in to tech support to have them perform a sync procedure that is unavailable to users unless specifically requested (to prevent an inadvertent reverse sync). It was handled in no time and the technician was patient with me as I dealt with customers.
Pros
The system is a set-and-forget solution. Only a few times per year I drop in to sync new products. Everything else is handled.
Cons
So far, nothing. Perhaps others would have more advanced needs, but I sync my POS to my ecommerce to keep product costs and inventory in agreement.
Response from skuIQ
This is all great to hear, thank you so much for taking time to leave a review for SKU IQ! We are happy that our solution is meeting your needs and our support staff is responsive and able to quickly resolve any requests!
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
EM Cosmetics Review
Pros
It was easy to synch with our Shopify product feed for the initial setup and thereafter. The dashboard is easy to use and gives micro and macro views of our data.
Cons
Transitioning from the trial to the paid version took longer than anticipated.
Response from skuIQ
We're delighted to hear that SKU IQ made it easy for you to sync with your Shopify product feed and that you find the dashboard easy to use with comprehensive data views.
We appreciate your feedback regarding the transition from the trial to the paid version, and we'll continue to work on improving the process.
If you ever have more suggestions or encounter any issues in the future, please feel free to reach out. Thank you for choosing SKU IQ!
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Worth Every Penny
Pros
SKU IQ makes streamlining orders between our e-store and our brick and mortar seamless. In addition to keep inventory up to date, it also makes adding new products to our Wix site so much faster. Since our products are automatically uploaded to square when we order they end up on our website with every sync saving us literal hours in back end work.
Cons
Nothing I've noticed yet. I really enjoy this product.
Response from skuIQ
Thank you for taking the time to share your positive experience with SKU IQ! We're thrilled to hear that our platform has seamlessly streamlined your order management process between your e-store and brick-and-mortar operations. It's fantastic that SKU IQ has also been instrumental in keeping your inventory up to date and accelerating the process of adding new products to your Wix site. We appreciate your feedback and are delighted that our product has saved you valuable time in back-end work. If you ever have any questions or need further assistance, please feel free to reach out. We're here to help!
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
First time user and very basic
I like knowing that the SKU IQ system works so well with the Clover system and the customer knows what our product inventory is at all times. If there is a mistake it is usually my manual mistake, not the systems.
Pros
My website was put together by someone else who taught me how to upload and take care of my own site. So, being a novice at this I found that it was straight forward and easy to use and works well with my Clover POS system.
Cons
I don't have any complaints about this software with the way that I use it.
Response from skuIQ
This is wonderful to hear, thank you so much for leaving your feedback. We are glad to hear that SKU IQ is working well for your Clover setup!
- Industry: Retail
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Crucial for Small Business Owners
I am very impressed with the ease of use and the support received.
Pros
The onboarding and support i have received has been crucial to my success. The product itself is crucial to small businesses like mine who are needing to take advantage of platform features like tiktok shops
Cons
I ran into some roadblocks at first with signing up and connecting things incorrectly, likely my bad as they have several onboarding videos. However, i booked a call with support and within 30 minutes was completely up and running.
Response from skuIQ
We're delighted to hear that SKU IQ has been crucial for your small business and that the onboarding and support have contributed to your success. Your experience highlights the importance of support in making the most of platform features like TikTok Shops. We appreciate your feedback, and if you ever have more questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing SKU IQ!
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
took all the struggle out of what i was trying to do
Pros
customer service is unmatched. i was able to skip through the free trial so i could do the bulk push included in the annual plus plan. the dashboard is so convenient
Cons
the only feature i wish were included was some way to sort products, alphabetically or by category.
Response from skuIQ
Thank you for sharing your positive experience with SKU IQ! We're thrilled to hear that our customer service played a crucial role in making your experience smooth and that the dashboard convenience met your expectations.
We appreciate your feedback regarding the sorting feature for products. Your input is valuable, and we'll take it into consideration as we continue to enhance and improve SKU IQ. If you have any more suggestions or if there's anything else you'd like to share, please feel free to reach out. We're here to support your success and ensure your experience with SKU IQ remains seamless.
Thank you for choosing SKU IQ, and we look forward to continuing to assist you!
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Easy for TikTok <> Shopify integration
Pros
Their team was there from the jump and easy to work with. The sync-ing process was quick and easy.
Cons
Tik Tok Seller center requires a lot of manual entry AFTER the SKU IQ process. It would be nice to expedite / automate that side as well.
Response from skuIQ
Thank you for your review! We're glad to hear that SKU IQ made TikTok <> Shopify integration easy for you. Your feedback about the manual entry required in TikTok Seller Center is duly noted, and we'll continue to work on improving the automation process. We appreciate your trust in SKU IQ and your comparison to similar options. If you have any more suggestions or need further assistance, please don't hesitate to reach out. We're here to support your integration efforts!
- Industry: Retail
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Doesn’t compare to any other! 10/10 recommend!
10/10
Pros
So easy to work! Customer service is great!
Cons
Nothing bad to say! Love this app and will def keep using it
Response from skuIQ
Thank you for your glowing review! We're thrilled to hear that SKU IQ has left such a positive impression on you. Ease of use and excellent customer service are priorities for us, and your recommendation means a lot. If you ever have more feedback or questions, please don't hesitate to reach out. We're here to continue providing you with a top-notch experience!
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Sku IQ Review
Over all great idea for a product but frustrating trying to fix glitches with customer support.
Pros
I liked that this integrated square inventory with shopify.
Cons
The customer support with fixing glitches.
Response from skuIQ
Thank you for your valuable feedback, we are sorry to hear that our customer support was less than stellar and would love to learn more about your experience! Please email [email protected] with your story and someone will be in touch!
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Highly Recommend SKU IQ
My experience has been fabulous. I worked with [sensitive content hidden] who has been so helpful in the setting up process.
Pros
I like that they reached out to me to set up a time to get the process started. Their communication and follow up is why I chose them.
Cons
I can't say at this point that I have a complaint about their services.
Response from skuIQ
We're thrilled to hear about your fabulous experience with SKU IQ and the positive impression made by our communication and follow-up. It's great to know that our proactive approach in reaching out and assisting with the setup process played a key role in your decision. If you ever have more questions or need further assistance, please feel free to reach out. Thank you for choosing SKU IQ!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Best Customer Service
For a beginner, like myself, it's nice to have a platform that is user friendly and the best customer service you could ask for. [SENSITIVE CONTENT] went above and beyond to solve my issue. I'm very grateful!
Pros
The software is easy to use and straight forward.
Cons
I wish you could click make the products appear in alphabetical order.
Response from skuIQ
We are happy to hear that SKU IQ is easy for you to use and that the service team has given you a positive experience! Thank you for taking the time to leave your feedback, we deeply appreciate it!
