--- description: Review of CareSmartz360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CareSmartz360 | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Home Care Software](/directory/4779/home-care-software/software) > [CareSmartz360](/software/20460/caresmartz360) # CareSmartz360 Canonical: https://www.softwareadvice.ie/software/20460/caresmartz360 Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.ie/software/20460/caresmartz360?page=2) > CareSmartz360 is an AI-powered, all-in-one home care management and EVV solution built to support large and enterprise home care agencies operating in complex regulatory environments. With a comprehensive suite of features—including enterprise scheduling, point-of-care documentation, 45+ state EVV integrations, multi-payer billing, authorization tracking, custom forms, advanced reporting, a multilingual caregiver app, an agency mobile app, caregiver training, and AI-based retention tools—CareSmartz360 helps high-volume agencies streamline operations while maintaining compliance and control at scale. Agencies can efficiently schedule caregiver visits across locations, monitor real-time clock-ins and late shifts, and receive automated alerts to prevent missed visits. GPS-based visit tracking with geofencing provides accurate visibility into caregiver activity during shifts, supporting accountability across distributed teams. The platform supports complex Medicaid, VA, private pay, and LTCI billing workflows with automated claim validation, EDI support, payer-specific rules, and payroll integrations to help reduce denials, improve reimbursement accuracy, and protect revenue. Caregivers can create ad hoc schedules in the field, document care notes, track mileage, access care plans, and communicate securely through the mobile app. AI-driven automation helps reduce manual workload, optimize scheduling efficiency, improve caregiver retention, and standardize workflows across branches. Leadership teams gain visibility through 200+ built-in reports, customizable dashboards, role-based permissions, and enterprise roll-up reporting that maintains centralized governance without limiting local flexibility. CareSmartz360 operates on a HIPAA-compliant, SOC 2-certified architecture secured on Microsoft Azure infrastructure. The platform is recognized for award-winning human support, structured onboarding, and seamless enterprise data migration to minimize transition risk. Designed for scale, CareSmartz360 enables large and multi-location home care organizations to deliver consistent, high-quality care while simplifying operations across locations. > > Verdict: Rated **4.8/5** by 181 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 181 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CareSmartz - **Location**: Rochester, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Other - **Pricing Details**: CareSmartz360 offers affordable and flexible pricing tailored for agencies of all sizes. Our transparent plans come with no hidden fees. Plus, enjoy zero-cost implementation and dedicated support—empowering your agency to grow efficiently while keeping costs under control. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, Korean, Russian, Spanish, Vietnamese - **Available Countries**: Bermuda, Canada, Cayman Islands, Puerto Rico, United States ## Features - API - Accounts Receivable - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Assessment Management - Automated Scheduling - Billing & Invoicing - Calendar Management - Care Plan Management - Caregiver Management - Chat/Messaging - Claims Management - Client Management - Client Portal - Clock In/Out - Collaboration Tools - Communication Management - Compliance Management ## Integrations (13 total) - ADP Workforce Now - Availity - Checkr - GrexproERP - HHAeXchange - Home Care Pulse | Experience Management - Inovalon Provider Cloud - Paychex Flex - QuickBooks Online Advanced - Tellus - Viventium Software - Waystar - dotnet Report ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Home Care Software](https://www.softwareadvice.ie/directory/4779/home-care-software/software) ## Related Categories - [Home Care Software](https://www.softwareadvice.ie/directory/4779/home-care-software/software) - [Private Duty Care Software](https://www.softwareadvice.ie/directory/4077/private-duty-care/software) - [Home Health Care Software](https://www.softwareadvice.ie/directory/4406/home-health/software) - [Clinic Management Software](https://www.softwareadvice.ie/directory/1447/hospice/software) ## Alternatives 1. [GEOH](https://www.softwareadvice.ie/software/185626/geoh) — 4.9/5 (151 reviews) 2. [AxisCare](https://www.softwareadvice.ie/software/126808/axiscare) — 4.6/5 (729 reviews) 3. [InMyTeam](https://www.softwareadvice.ie/software/257114/inmyteam) — 4.6/5 (85 reviews) 4. [Alora Home Health](https://www.softwareadvice.ie/software/2085/alora) — 4.5/5 (151 reviews) 5. [eRSP](https://www.softwareadvice.ie/software/276586/ersp) — 4.2/5 (99 reviews) ## Reviews ### "Great product for the investment" — 4.0/5 > **Brian** | *1 September 2022* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: CareSmartz is easy to use and easy to train your office staff on its features > > **Cons**: It took a long time for an app for the office staff to be developed > > Processing billing and payroll became much easier with CareSmartz ----- ### ""Dazzle in Distress" save by Caresmartz360 Team" — 5.0/5 > **NADINE** | *12 November 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: THE OTHER COMPANY THAT I HAD RUSHED THE PROCESS SO BAD UNTIL WE HAD A LOT OF MISTAKES AND A LOT OF DECLINES CLAIMS DUE TO EVV SETUP. I COULDN'T WAIT TO GET OUT OF THAT COMPANY. WITH CARESMART'S 360 I WAS VERY RELUCTANT TO JOIN BECAUSE THE BEGINNING PROCESS THE COMPANY HAD TO WALK IT ALONE....OH I REALLY FELT BAD ABOUT GETTING INTO ANOTHER SYSTEM THAT I HAD TO FIGURE EVERYTHING OUT\! HOWEVER THEY MADE ME CHANGE MY WHOLE MIND ABOUT HOW I FELT AFTER TALKING TO MR SINGH. NOT ONLY DO I HAVE SOMEONE TO WALK THROUGH THE PROCESS WITH ME I HAVE "HUMAN" HELP ASSISTING ME TO LEARN EVERYTHING THAT I NEED \!\!\!\! MANY OF YOU MAY LAUGH BUT I HAD A GREAT FEAR BEFORE LEARNING SARAH WOULD BE THERE TO GUIDE ME\!\!\! > > **Cons**: I could have save a lot of denied claims if I had use Caresmartz360 in the beginning and not later. My bad\!\!\! > > RIGHT NOW I'M IN THE EARLY STAGES AT THE BEGINNING. HOWEVER I CAN TELL YOU EVEN LIKE NOW I AM ABLE TO STUDY AND THEN MEET UP WITH SARAH TO MAKE SURE THAT I AM COMPLIANT AND DOING THE RIGHT THINGS \!\!\!YOU JUST CAN'T BEAT THAT. ----- ### "Thumbs Up\!\!" — 5.0/5 > **Julie** | *24 February 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I love that staff can report about their clients on the platform. This keeps clients families and the office staff well informed. > > **Cons**: There is always room for improvements. If I had to choose something that could be better I would add some more functionality to the already wonderful app. > > Overall I love the app and appreciate the wonderful customer service. They are quick to respond to and solve any problems we run into. ----- ### "Someone please investigate their billing" — 1.0/5 > **Melissa** | *2 November 2023* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: none, my entire experience was stressful and not one I would recommend. > > **Cons**: Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a card on file) > > Absolutely the worst experience with a software company. Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep., He kept speaking over me and justifying that they billed me for client's we hadn't seen since July and it was Oct. They charge you per client but won't give you an itemized bill, unless you request it, so who knows how many other times I was erroneously billed for client's not seen. Then when I checked my credit card balance, I saw they charged me an additional $300. When I spoke to them and asked for a refund, I was told that they would but it wouldn't be until the next day because it was the end of the day (it was 3:04 pm). The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. Every single time, one of us would have to go in, and manually adjust the pin. Extremely time consuming. Additionally, they charge $10 per client on your roster. They make you list a card on file. For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried to explain that to the Customer Satisfaction Rep, again, he argued. The best they could do was bring that down to $9 per client. Client's struggle to pay their monthly bills, I am not raising my rates because a software company is not client focused. So for all of the reasons above, we left. When I was charged an additional $300, I expressed that this was the final straw and felt that I should not be held to their 3 MONTH CANCELLATION POLICY and I received an email telling me that was not possible and they would still be holding me to that. Top of the line customer service right there. First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then to charge my card for $300 without my permission...All while getting yelled at and argued with when I am paying them thousands of dollars a year...I would suggest that someone dig a little deeper into their billing department, as well as their Customer 'Satisfaction' team... ----- ### "Home Care Agency solution: Caresmartz360" — 5.0/5 > **Erin** | *4 January 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Fair and budget friendly fees. One stop shop for all services; billing, payroll, scheduling, timekeeping and reporting > > **Cons**: As much as I enjoyed the training process for onboarding as a new client, the timespan was 6 weeks. I would have preferred a shorter timespan. > > As a home care agency owner, I would highly recommend Caresmartz30 as a comprehensive solution to timekeeping and all asepcts of homecare. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.ie/software/20460/caresmartz360?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/20460/caresmartz360) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data