User Reviews Overview

About Kashoo

Kashoo is a cloud-based accounting solution for small business owners who want the control and simplicity of doing their own books. It’s time-saving, fully customizable, and easy-to-use. It’s a great alternative to complicated...

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Feature ratings

Value for Money
4.5
Features
4.1
Ease of Use
4.5
Customer Support
4.5

Browse Kashoo Reviews

130 of 130 reviews
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Leslie
  • Industry: Farming
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/4/2019

love the user interface and chat feature!

When I first started my horticulture business (capterra- why is horticulture or even landscaping, not an industry option?!?) I kept books on paper and had to learn book keeping from the IRS website and other online (free) resources. When I decided that I really wanted to go digital, I tried multiple online book keeping softwares before finally settling on Kashoo. My experience has been really great! Every time I have a question it has been either easily answered through the online tutorials or by using the Kashoo chat feature. Even when I make a stupid mistake, customer service always seems happy to help me unravel and correct it.

For comparison, another organization that I was on the board of uses quick books and every time I had to use it I was more greatful for Kashoo! For someone who didn’t learn book keeping on quick books- looking through the accounts to find the information I need on Kashoo is so much more intuitive.

Pros

Ability to view accounts, excellent customer service, helpful tutorials

Cons

for me there really haven’t been any cons. That said, my accountant had never heard of it- not really a problem, just disappointing to me, and of course I would love to pay nothing for bookkeeping 😉

Verified Reviewer
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
5
Customer Support
N/A

4
Reviewed on 27/8/2019

Great Software--If You Don't Need to Connect Any Bank Accounts

Ideally, Kashoo would be that accounting software that provided accurate cash flow statements and analyses that were no older than 2-3 days, and would include not just bank account transactions, but also credit card spending and transactions. In our office, any bills or charges that are setup for automatic payments or auto-pay are linked to credit cards, rather than our bank account(s). If I could get Kashoo to function properly with our credit card AND bank accounts, then I would save myself and our CPA tremendous amounts of time and paper clutter at tax time because I could provide statements or reports from Kashoo with itemized expenditures for all accounts. Alas, until Kashoo can resolve its synchronization issues with our financial institutions, then I'm forced to go through and annotate each credit card statement with the expense type, etc. then email or fax each statement to our accountants...

Pros

After reading so many great reviews about Kashoo and its comprehensive but UX-friendly accounting features, I was super-excited to purchase a steeply discounted subscription/membership on App Sumo several months ago. I was particularly looking forward to being able to sync multiple company bank accounts, as well as our daily credit card sales from Square POS, in a single application. The Square/SquareUp integration is among Kashoo's strongest features in my experience, as I can't recall any synchronization issues or glitches accessing Square data in Kashoo. It also has an iPhone app that's fairly functional, albeit wholly utilitarian in its look and feel. However, considering how much data and memory are consumed when running most accounting programs, the Kashoo app manages to be easily sync-able and fast, which I wasn't expecting...

Cons

Connecting bank accounts and accessing transactions has been a thorn in my side from Day One. I've tried multiple browsers--Chrome, Firefox, Opera, Safari, etc.--and tinkered with firewall and security settings far more than I probably should trying to get Kashoo to work correctly with operating account at PNC. I don't know if it's because of the number of transactions or the fact that there's a secondary trust account attached to PNC's online business banking, but I cannot get some of the most crucial bank and credit card accounts to work properly on Kashoo. I've also had issues with credit card accounts and have tried deleting and reconnecting accounts so many times that I'm to the point where I haven't even attempted to open Kashoo in weeks.

Reasons for Choosing Kashoo

Wave was great--at first... But the more transactions and account data were synched and/or uploaded, the slower and more sluggish it got. Also had a bad experience using their credit card processing system/feature (they refunded a customer's money without notifying us beforehand because apparently they were prohibited from servicing businesses in our sector) which forced us to seek out budget-friendly, feature-rich alternatives for our small business.

Switched From

Wave Accounting
Bill
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
1

2
Reviewed on 23/9/2021

Not good

Where do I even begin? Kashoo’s bank feeds fro my credit card show up in USD, even though the card is CAD. They had no fix for this, so the feed became largely useless. When I purchased the software on a lifetime deal, I was told I would be able to upgrade to Kashoo 2.0, an upgraded and improved product, complete with machine learning for automatic categorization of imported transactions. As it stands, Kashoo is quite clumsy and time-consuming to use. Each transaction has to be manually dealt with; there are no features that allow bulk or automatic categorization. Kashoo 2.0 materialized for a brief period, and then became Trulysmall. When I finally requested to have my subscription transferred, I was told that wasn’t an option. Without major upgrades, Kashoo is unbearable to use. Stick to the other tried and true options out there. They might cost more, but surely an additional 5-10 hours of your time per month is worth the extra $10-20 you’ll pay to get real accounting software.

Pros

It's inexpensive, that's about it, it's not good.

Cons

Clunky, lacks many features of its competitors, time-consuming, bank feeds don't always work

Top Kashoo Alternatives

Sage 50cloud Accounting

Microsoft Excel

Quickbooks Online

Aninda
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 24/10/2022

Easy to use Accounting Software

It was awesome as it really improved our business operations and brought in efficiency. Our Customers & Salespeople all were equally satisfied using this platform

Pros

This is a very easy to use, not so complicated, simplified Billing & Accounting system. Adopting to this software is very easy and it gives you plethora of integration options.

Cons

When the user numbers increase, this software may get a bit costly for you and lags a bit when concurrent users are using this application.

Alternatives Considered

Lendio

Reasons for Choosing Kashoo

Wave was good until we found performance and feature limitations that needed to be integrated in our business.

Switched From

Wave Accounting

Reasons for Switching to Kashoo

Kashoo was simplistic and pretty much had it all!
Geoff
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/7/2021

Kashoo Much better than some of other choices

My overall experience has been great. I paid one time and eliminated any monthly payments. It is very reasonable for the price and works as well as high-end programs.

Pros

it is very inexpensive and it takes care of everything that I need to be done from accounting software.

Cons

It can be difficult to download transactions so they can be accounted for in the business. However, it is still very efficient.

Dave
  • Industry: Music
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 7/9/2018

Great Canadian Accounting software

I've used Kashoo to track my finances as a professional musician for a few years now and it has never let me down. It's very fast to get in and out and do what I need to do. I love being able to support a Canadian company, in Canadian dollars :) Support has been very responsive when I've needed it.

Pros

Kashoo is very clean and lightweight. Not flashy, but that makes navigating the web app and iPhone app snappy.

Cons

Lacks some of the bells and whistles of the 'big boys' in this space - like integrations with other services. That's not something I need right now, but could be useful in the future. Kashoo's design can seem lacklustre at first. There's power in that, but it's not nearly as friendly-looking as Freshbooks, for example.

Kimberly
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/9/2020

Kashoo makes my CPA happy

I use Kashoo daily to keep track of my business income, expenses, and invoicing.

Pros

Kashoo is easy to use. It's easy to invoice my clients by sending them invoices directly via Kashoo. It's recommended by my CPA and the reports make him happy.

Cons

I would love to be able to set up recurring invoices but Kashoo doesn't offer recurring invoices. Maybe in future?

Randy
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/11/2019

Good software for bookkeeping

It is a great software that help people on day to day bookkeeping.

Pros

This software is very easy to understand for people who do not have accounting background. I taught my clients for this software and then can learn it very fast, there is always someone to help you online. Great software in the market now.

Cons

Some functions are confusing for example, to overwrite GST or PST. There is no formal instruction on how to perform these functions

Randy
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 5/4/2019

Good software and very easy to use

We have used Kashoo to help our small business owner to get their own books. By doing this way we made less mistake on bookkeeping and saved our clients lots of money.

Pros

1. Very clear interface, when I show this software to our client they could easily understand.
2. Very functional, I can enter all the data efficiently, this software also remember entries.
3. Support is always there, every time I have question I can just live chat with the support and get my answer within few minutes.

Cons

1.for our client from china we may need different languages to help those who does not understand English able to make their own books.
2. A comprehensive training would be best for users.
3. More features helping client like scan in or suggestion entries for better client experience whenever they need support.

Miguel
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/7/2019

The Online Account Software for Startups

My overall experience is that my accountant loves this, and everywhere I go I automatically turn heads because this software makes me look professional even though I am a Company of One.

Pros

It has a very clean look and the fact that I can look at my statement very quickly is amazing

Cons

A step by step onboarding would be ideal.

Vivek
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/8/2016

Superb, snappy, comprehensive!

When I set up my business 5 years ago I knew I would need an easy-to-use accounting system. As an accountant myself I needed one with all the bells and whistles, and as a business owner I needed one that was easy to use from anywhere and fast and flexible. After experimenting with a number of unhappy options, I stumbled across Kashoo and it was love at first sight.

Pros

Clean, snappy interface; support for serious accounting (adjustments, transfers, trial balance, general ledger, supporting documents) over and above simple receipts and payments; cloud-based & browser-based so allows me access from anywhere and peace of mind regarding data security and backups. And I can share it all with my auditor sitting miles away at his Windoze PC so he doesn't have to take up space in my home office, where I happily update Kashoo using my iMac :)

Cons

Maybe a tad more support for drag-and-drop would be nice as would the ability to open it in multiple windows so I can cross-check and tally stuff a bit easier than going backward and forward in the same browser window.

Glenn
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 2/4/2019

Review kashoo

I can see up to date my statement income monthly or yearly and compare, so i can adjust strategy when i want. Program everything up front bills. Find receipt paid , clients that buy on credit, when to call them. Bills to pay.
Can comepair booking with my bank statement, do monthly tax payment, download documents in exel, pdf etc

Pros

Its a simple to use day by day administration program. 24 hours eccess any where in the world. Get all financial information how your business is doing.

Cons

If your not good in english it will be hard to understand most instruction , like setting up certain things to get going, personaly i dont go to deep in setting up complicated administration things i dont understand, but when i have to you can get online help , only on working hours, not 24 hour. Maybe some more after hours asistance can come out handy, depens in which time zone you living.

Ken
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
4
Customer Support
N/A

5
Reviewed on 27/6/2019

Basic Software at Economical Price

We are running a seasonal fast service restaurant with 20 employees with a pretty simple chart of accounts. I use QuickBooks Online for other businesses but I was looking for something less costly which integrates well with our Square POS terminal. Kashoo does a great job with Square and it is less than half the price of QBO, but with commensurately less functionality.

Pros

1) Automatically lists the latest entries in income or expenses or other accounts if you select them.
2) Easy to learn and to get going
3) Excellent integration with Square allowing you to run detailed excel reports to slice and dice your Square transactions to your heart's content.

Cons

1) Bank account transaction matching is cumbersome and a bit clunky. The top half of the page is what you've matched, and the bottom half are all the entries in Kashoo INCLUDING matched ones. The bottom half should really be just the unmatched entries.
1a) You can't run a report on matched or unmatched entries and if you select or download the bank account account it does not tell you which entries are matched.
2) It won't add up sub accounts on an income statement
3) In general, if you want to run reports the answer is excel, but excel isn't that bad: it's just a pain to dump it, format it, sort it , etc.

George
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 18/9/2020

Software which solved all operational tasks

Was using Kashoo every day and thanks to it I knew every cent is counted and on its place!
Another thing I liked very much - nice reports!

Pros

Have been using this software for 2 years. In an environment of limited staff this software really helped to control cash flow, expenses, invoices, salaries etc, by only one employee (not dedicated).

Cons

From the very beginning it was very easy and logical to deploy. Learning took no efforts. It was smooth and very flexible.

John
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 20/7/2019

Kashoo Review

No problems

Pros

Use of navigation and pop up help topics

Cons

Income and Expense pages dont "spring" back to last use eg looking at entries on say page 3 for example then leave that page but have to cycle back from latest listing page to page 3

Perhaps also better prompts on what to do at year end

Robert
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/11/2016

Easy and beautiful!

I really like being able to do everything on my iPad. I also love the customer service by phone is key and email is great to. Finally I love giving password to my accountant and I'm done!

Pros

iPad app

Cons

invoicing is a little fussy and the graphics are a little complicated.
Need to make it easier to identify and manage unpaid and past due invoices

al
  • Industry: Machinery
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 6/2/2017

Great Service , Please adjust the last U.I. change

I find that the last U.I. change was a step back, some functions are a bit harder to find. I can see what the goal was, but I think things like renaming receivables to "unpaid invoices" for example is less clear, and a bit silly.

Kent
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
2

3
Reviewed on 2/11/2018

Kashoo Accounting Provides Adequate Solution

Overall Kashoo does a pretty fair job. It served its purpose for about a year but was ultimately replace with a more feature-rich package.

Pros

I liked the fact that Kashoo is an online solution and could be accessed from anywhere. The interface was fairly intuitive and easy to follow in most places.

Cons

Kashoo is a fairly good solution for online invoicing and billing but for the price lacks some of the features that you would expect.

Linda
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
4
Customer Support
4

2
Reviewed on 2/4/2019

Limitations

Pros

Printed invoices are clear, but do not show payments made from different sources, therefore, of limited usefulness for clients wishing to access funding through two different EAP/benefit plans.

Cons

Printed invoices do not show payments made from different sources, therefore, of limited usefulness for clients wishing to access funding through two different EAP/benefit plans.

David
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

4
Reviewed on 11/4/2018

Kashoo is awesome!!

Pros

What a great app! This is perfect for a small business/ entrepreneur! As a realtor, its perfect for me to keep track of all my receipts, etc!!

Cons

Not a whole lot of cons! Overall very simple and straightforward. The overall layout/look of the app isn't my favorite. But not concerned with that. Works well!

Nicole
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 27/3/2019

Excellent Customer Service is their Winning Point!

Pros

I love this app because it is
- simple to use
- no technical skill needed
- IOS app to record the expenses at any time

Cons

This is not a must but if it can be done then it is perfect.

Need to integrate with Payoneer.com

Tara
  • Industry: Food Production
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/10/2016

Love the Support

I love Kashoo, because the support is great and they understand Canadian needs such as gst, and payroll deductions.

Pros

The support material, i.e. online videos and instructions and how quickly the helpdesk responds

Cons

I wish you could upload bills, like a master card bill directly.

DAVID
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/6/2019

Making it Happen with Kashoo

The cloud based operational system enables access by key partners as well as the ability to enter current information, regardless of time or place. Under Kashoo Features the "Create and track project costs" has allowed us to monitor multiple discrete activities in a singular fashion.

Pros

Kashoo's user friendly, intuitive layout and extensive support base enables a novice to get up and functioning in a relatively short time frame.

Cons

The addition of a budget segment would enable a nice comparative feature. Currently I am unaware of such an feature in Kashoo.

Peter
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 5/4/2019

Accounting that meets your level of use

Serves my needs and level of proficiency well.

Pros

They offer ongoing training to enhance your experience with use. Fairly easy navigation and easy to use even for those not well experienced in bookkeeping. Easy to go back and make corrections. Offers different levels of use from basic bookkeeping to issuing invoices and charting of information. Easy access to real time online tech support.

Cons

Had some issues of connectivity that required tech support

Serena
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 3/4/2019

Solves My Accounting Problems

Pros

Tracked expenses and accounting related issues are a hassle and we used Kashoo iOS app, to efficiently upload our expenses/ receipts. This account is shared with our accountant, who will then file and manage accordingly. Syncing with our local bank also works well.

Cons

If only Kashoo will support read receipts for opened invoices, that will be great

130 reviews