MIE Trak Pro Reviews

Pros

High levels of flexibility.
Excellent support.

Cons

Occasionally bugs aren't picked up prior to updating to new build.

Pros

As a job shop who serves various industries, we are constantly needing to send lead-time updates to our customers. MIE Trak allows us the ability to give real-time tracking info to our customers about the status of their order. We can see how many parts have been completed, or what manufacturing stage they are currently at and provide that information quickly over the phone or email without leaving the office. We are able to exercise full control over the shop via the system and communicate all aspects of the manufacturing processes to customers and suppliers.One of our favorite functions is the ability to create custom reports for any module. We can easily prepare data and arrange it in any manner we choose, then print or save it as a PDF with our company logo to share with customers and suppliers. The system is great for generating custom OOR's, RMA's, Certs, etc.Working with the team at MIE Solutions has been a great experience and they are always responsive to our feedback. Often the issues we find are quickly fixed via updates and they are continuously improving the software all the time.

Cons

Any issues that we have experienced have been quickly resolved by the MIE Solutions team, so there is nothing negative to report at this time.

Pros

Unbales our team to have a good overview of our production and able to integrate with third party software's.

Cons

difficult to customize reports and some are not customizable.

Pros

During implementation we had questions and features needing support. For these we go online and issue a ticket - support request. I have been impressed at the quality and speed of ticket responses. The mobile warehouse is great and our team loves it. The kiosk for tracking wo progress is great and was easy to implement.

Cons

Some of the features require multiple screens and buttons to execute. The ECO process is limited and does not appear to be written for a company manufacturing products under revision control.

Alternatives Considered

Reasons for Choosing MIE Trak Pro

Reasons for Switching to MIE Trak Pro

Pros

MIE Trak Pro is user friendly, easy to navigate, has multiple functions that fit our industry, but most importantly, we are able to track each job/work order from start to finish. Customer service is the very best I have ever used.

Cons

The only issues I have had with MIE Trak Pro are the few times I needed something that was not part of the design...usually related to the employee timeclock recordkeeping. Thankfully, we have found ways around it with the excellent customer service team at MIE Trak.

Pros

Very expansive platform that has more features than we currently need but the fact that we get everything out of the box was a big plus for us. It also fit in well with how we were currently running our business so the learning curve was not large. but it has helped us speed up in the bottlenecked areas we struggled. We are a small jobbing shop with only 5 staff and while MIETrak seems like a product the big companies with set standard procedures and lots of admin support should use, it has fit in with our small agile team well.

Cons

The standard reports and reporting features are limited out of the box and without knowledge of SQL we rely on MIETRak to write them for us. This is not a problem but Purchase order receiving is only available in the pro user license and we plan to have all staff receiving in goods. I made an assumption it would be in the kiosk license. The work order nest feature doesn't quite work how we would like it but have found a work around that suits us. it is slow to issue materials to multiple jobs this way and a feature like log out multi work order but for BOM would be great.

Pros

I personally came from a company that used a different program and switching from the other program to Mie Trak Pro, to me, was an easy change over. I few things I had to teach myself because I made the switch over and the prior employee had not learned exactly how to use this program. My favorite and top "Like" would be the ability to post and if you find a mistake, all you have to do is go back and un-post, correct your mistake and repost again. No crediting out your whole mistake and re--doing the whole process again.

Cons

I'm sure I just haven't figured them all out yet, but I would like better search options with a little more detail in what your result it. Maybe even the ability to control which columns you want to include in your search. But, like I said. I made need more time with the program.

Pros

I like Mie Trak's continuity throughout the software. Everything ties together nicely and is very easy to interact with from window to window. The supplemental features like EDI, mobile warehouse, Quickbooks, Auto-Emailing features, and automated backups help make this worth the investment.

Cons

My biggest challenge is keeping with the updates. Sometimes there are features implemented in the update that we do not like or use. This software is built for a lot of companies so inevitably there will be things that do not suite our operation. Then on the flip side, there may be a feature we really like or need, while minor, does not get implemented. It could get implemented, but it could take 5-6 months or longer depending on the scope.

Pros

This software is very reliable and capable of generating many reports to help us with daily tasks and decisions. Most importantly the support we receive from the team at MIE is excellent.

Cons

There is nothing I dislike about Mietrak, however, it's only as good as the info you put in, so everyone has to be on board.

Pros

Ease of use, intuitive. Very much geared towards sheet metal manufacturing. easy look up capabilities.

Cons

We are on a down rev. version...therefore have not yet realized the benefits of the new versions. Custom reports can be challenging.

Pros

For businesses in the metal fabrication industry MIE Trak is an excellent business system. All modules are relatively easy to use.

Cons

The report writing is not very user friendly.

Pros

The interactive abilities of MIE Trak are immediately better than most competitive products. The ability to develop critical queries and dashboards to run the business make this product my go to for ERP!

Cons

Wish we could have implemented more faster. It's hard to figure out exactly what you need until you've run into a wall. Usually those can be fixed pretty quickly.

Pros

Great integration between various modules; transitioning from quote to sales order to work order to invoicing is very smooth. Customer support is great, usually same day - at least within 24 hours. If a change in the system can help you use the system more efficiently, they will consider it for the next update and try to make it happen. You can pick and choose which modules you use and it integrates well with Quickbooks.

Cons

It is somewhat difficult to train team members, especially those who aren't as experienced with computers and databases. Some features don't work as well if you have higher volume production runs, and if your materials are slit coil material or wire, but this can be worked around.

Pros

We are using MIETrak version 11 and has it with us for last 4 years. The product has the flexibility to use different modules. Though the software has accounting capabilities and interfaces with Quickbooks, however, we only link it to download our vendors and customers and chart of accounts.The vendor has a very responsive technical support system and whenever there has been issues or items that we do not understand there has been technical support available to resolve an issue on hand for that time.

Pros

MIE offers all modules required to build a strong and successful manufacturing organization. Remembering to keep strong on the basics it allows for a lot of flexibility and functionality.

Cons

The quality module is limited, but still effective. The accounting module requires some careful analysis.

Pros

One word sums up the reason that we use and love MIE Trak PRO and MIE Solutions, FLEXIBILITY. This vendor is willing to help us configure their software to work the way we do instead of making us change our process to work the way the software does. In addition, the support we get from MIE Solutions is first class. They are very responsive to our support requests and don't make us wait for the next major release to provide a small modification we need now. The price of MIE Trak PRO is very fair for the powerful features it provides and the annual support charge is a good value for all of the time that MIE Solutions staff spends to make the product work better for us.

Cons

The main problem we have with MIE Trak PRO and MIE Solutions is a result of what we like most about them. Their flexibility and responsiveness in modifying the software makes it difficult for them to keep training materials and documentation current. We have also seen that occasionally updates can have unexpected results, but in each of those cases, support has worked with us to resolve the problem quickly.

Pros

MIE is a full featured easy to use software package. From quoting to invoicing we utilize this software to run our entire business.

Cons

SQL Database based. SQL can be slow at times for queries on large databases.

Pros

Ease of use and connectivity between modules. Data collection from workforce using Kiosk back into main system.

Cons

Lack of manual describing all functionality aspects. If you need to find what certain parts do there is a lot of missing documentation and you have to call for support.

Pros

Easy to use. All the data in one place. Reporting via SQL a big plus. Decisions can be made quickly as data is live

Cons

Changes / suggestions are encouraged but can take some time to be released

Pros

if i have a question or concern they call me to fix it or explain it fast

Cons

some bugs that appear, or when my last bookkeeper left moved some settings and since them we have not being able to fix it entirely.

Pros

Everything and the ease of use for each department. Also the way everything is tracked together.

Cons

Accounting can be a little redundant but is still very functional

Pros

easy to use for my application routing our daily work

Cons

estimating which I have not get a handle on yet.

Pros

The best part about having this product is the support that comes with it. We get our questions answered quickly.

Cons

There are still a few bugs within the system which should get ironed out.

Pros

MIE Solutions has been absolutely awesome with regards to Support and Development. If we have a question about the system we typically receive a phone call Within a few hours of submitting the ticket. MIE Solutions has definitely gone above and beyond to satisfy our needs and have been extremely patient with all of our questions and training needs. MIE Solutions is the epitome of making sure the customer’s needs are met.

Cons

We love MIE Trak Pro and everyone that we have interacted with, however if I had to list a dislike, it would be that their Support team is all based in California and the time difference can cause a delay in hearing back regarding Support issues/fixes, etc.

Pros

The development team has built in functionality that caters to any business model. Any time we have questions about the best way to use a function within the software someone take the time to understand how it can be best suited to our business.

Cons

It would be great if we could export an ACH file with vendor bank acct # and routing # to upload for EFT payments. This is currently a manual process that is time-consuming.