Slice Reviews

Pros

Slice has the best tablet software for accepting orders at the restaurant, excellent Customer Service, and a Slice-covered Loyalty Program that customers use. Most importantly, Slice uses custom marketing campaigns tailored to your business bringing your customers back to you. They don't just do marketing to customers to return to their platform. This is what I've learned is the biggest difference from the other commission-based platforms like Grubhub, DoorDash, and UberEats. This justified the commission-based service vs an unlimited online ordering platform like Orders2me that doesn't have a marketing platform behind it.

Cons

I wish we had more control of the menu and modifiers. Reporting tools need to be revamped to provide more order detail history.

Alternatives Considered

Restolabs, GloriaFood, Square Point of Sale, ChowNow and Toast POS

Reasons for Choosing Slice

Most POS platforms offer this service for a fixed monthly fee with unlimited orders. We've had our restaurant for almost 6 years and I've tried different services. I used both commission-based platforms and unlimited ordering and learned that the marketing after the sale is more important than the initial sale. Slice has a loyalty program sponsored by them to bring back customers to your restaurant.

Switched From

Microworks Prism POS, DoorDash and GrubHub

Reasons for Switching to Slice

My research found that there is not one platform available that has all of the features but Slice provides the best balance. The online ordering and the marketing aspect of the business that would cost more to do manually. Paying a staff member to manually prepare campaigns to useless. Each customer has different spending habits/patterns and there are way too many scenarios to properly manage each relationship. Different companies that try to do this charge much more upfront. My recommendation is to start with Slice for all pizzerias and try it for yourself. You only pay when you make sales. The other platforms will range from $99-$699 without making any sales.

Pros

Slice takes a holistic and personal approach.

Their customer service is top notch and I feel like I'm working with a partner, not a leach like with the other apps.

Slice's loyalty marketing is a huge differentiating factor. They don't send our customers elsewhere, they make sure they come back.

Thank you for helping my business grow.

Cons

The app itself is less developed when compared to competitors but that tells me they put more money towards their partners

Pros

I liked that the customer can build there pizza with half toppings just like Dominos, Pizza Hut or any of the big chains.

Cons

Lack of integration, menu item printing routing. Issues with modifiers!!

Pros

Ease of use with ipad. Easy to use platform.

Cons

Cost of use. Inexpensive and easy to use.

Alternatives Considered

DoorDash

Reasons for Choosing Slice

Still use both

Reasons for Switching to Slice

Cheaper platform

Pros

What I like the most is the easiness of the app and the professionally of the account managers I had to deal with during those years, Slice gave me great opportunities. I also appreciate their fixed rate on orders and not that huge 20 to 30 percent cut. I also appreciated their referral program with the bonus for the referee.

Cons

What I like the lest is that customers can cancel orders even when the food is ready and is never clear if my restaurant is getting paid for those orders.

Pros

Slice set me up with online ordering allowing me to compete with pizza hut in our small town.
They setup the menu online, provide me with a tablet and blue tooth printer
The orders print in my kitchen. Slice provided marketing products to let customers how to order online . The process was easy for this low tech old girl.

Cons

I wish the tickets printed by menu Group, instead of the order the customer entered.

Pros

Keeps track on things closer as far as productivity

Cons

Won’t work with the pos we have makes more work

Pros

Never give us hard to to crash easy to used

Cons

The team slice and all people that work on this software during all this years to become more and more comfortable

Pros

The ease of doing business, the support and the efficiency of online ordering

Cons

I have had a few complaints about storing cc numbers for ease...also when the system goes down

Pros

Everything is spelled out very easily As long as the restaurant keeps the price changes and menu the same everything works out perfect

Cons

People you talk to on the phone have too strong of accents when you have a question hard to understand them

Pros

Online order platform for point of sale system

Cons

For a company that specializes in pizza tge riders for pizza come thru in a confused orientation.
We need to know choices for crust, sauce, whole pizza toppings then half pizza toppings, in that order and I don't want to know about a drink choice or a wing flavor or salad or ... in the middle of a pizza build.

Pros

Slice is an essential tool for our business. It hosts our website, helps greatly with advertising our business, and is easy for our customers and staff to use. When comparing price to competitors, it’s the most fair to restaurant owners

Cons

I wish users had more control in customizing the online menu and website instead of having to request changes from slice reps. But the reps do work fast

Pros

Great platform, great product, great price.

Cons

Customer service is often hard to understand. It would be helpful if slice had more native English speakers

Pros

It easily integrated with my current POS (Clover) system

Cons

Some small bugs with reporting within the integrated software. My CLOVER system does not recognize a promo discount and shows an inflated net Sale with SLICE

Pros

technology attracts many customers, brings a new customer base to pizzeria

Cons

the pictures to upload to menu is too time consuming and difficult

Pros

Ease of use and access to the helpful team

Cons

Does not give multiple time options for prep food if they are managing the deliveries.
No option to client if order is ready for collection

Pros

Easy to use, my customers are always happy have never had any issues!

Cons

I wish more customers new about SLICE and they had more advertisements

Pros

Slice has elevated my business from its simplicity for the store and customers

Cons

I wish it had toast integration. They came out with their POS too late for me

Pros

It was easy to use and the customer service is great

Cons

Editing orders customers add items without being charged

Pros

Love the easy access and how simple it is foe everyone to use.

Cons

Sometimes the customer service will have high wait times.

Pros

Easy to use, very easy to use, No complaints

Cons

Nothing, I have no complaints! No cons what’s so ever

Pros

The whole app and how easy is to utilize

Cons

The depth of the system when filtering the order to your desire

Pros

It’s cheap, easy to use, and customers enjoy it

Cons

Inability to change pricing quickly via pos

Pros

Easy to us and you guys are always a head of times

Cons

I would love more reporting options year to date / but bigger would be a month over a year ago ? To compare months ….

Pros

Easy to use and very useful. Great connectivity with support