User Reviews Overview
About HubSpot Sales Hub
Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics and reporting for growing teams....
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- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Sales Hub helped us grow our sales team while keeping track of details
We needed to onboard a large amount of salespeople and integrate it with Linkedin Sales Pro. It works well with our marketing hub as well as our CRM (Which are all HubSpot.)
There is a rich amount of integration that makes it easy to use across multiple platforms.
Pros
Easy to use and set up. Easy for new salespeople to use and learn how to use it. It has the ability to customize by adding specific attributes. It also allows you to create custom stages and workflows on each stage.
Cons
It is a little expensive and not good for a small sales team.
Alternatives Considered
ActiveCampaignReasons for Choosing HubSpot Sales Hub
Salesforce was REALLY complicated and really expensive. They sub-par support.Switched From
Salesforce Sales CloudReasons for Switching to HubSpot Sales Hub
Price, features and scalablility- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
A powerful CRM
Overall I am very satisfied with the use of dirty hubspot. It allows our sales team to be much more efficient and above all to do the appropriate follow-ups. If a member of the sales team has to be absent for X reasons, we know that other salespeople will have no difficulty in taking over with customers since all activity, emails and calls are logged in hubspot by our salespeople.
Pros
What I like about this CRM is the ease of use. You enter your information in the company and in contact and then everything is connected. You can create quotes from the information created in the company and contact very quickly. Navigation in the application is also very good. Several pieces of information are pre-filled by hubspot and you have all the information you want about your contacts in one place. The sales pipeline is also very clear and provides a good idea of future cash inflows and income related to different prospects.
Cons
Currently, the only negative point that I have found of hubspot in general is the price. If you want to have all the hubspot modules (sales, marketing, etc.) it is quite expensive. Our company being a startup cannot afford to buy all the modules.
Alternatives Considered
MailchimpReasons for Switching to HubSpot Sales Hub
Overall I am very satisfied with the use of HubSpot Sales. It allows our sales team to be much more efficient and above all to do the appropriate follow-ups. If a member of the sales team has to be absent for X reasons, we know that other salespeople will have no difficulty in taking over with customers since all activity, emails and calls are logged in hubspot by our salespeople.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Hubspot - Your all-in-one CRM solution platform
Having a single platform in performing all my tasks from prospecting, sales pipeline, contact management, daily reports, analysis and all is just beyond what you can get from hubspot. It also has hubspot academy that you can learn so much from. What else can I ask for?
Pros
What I love about hubspot is it gives you everything you need within the platform. It's UI is very user-friendly and so easy to navigate. It is easy to integrate with VOIP.
Cons
I haven't had any issues with my use of Hubspot.
Top HubSpot Sales Hub Alternatives
- Industry: Wine & Spirits
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
New User
So far its been ok. Still just learning the ins and outs.
Pros
The online help has been wonderful. Lots of options to make your business organized once you learn it.
Cons
The set up is very complicated. Confusing to navigate. A lot of self teach with the provided demo videos.
Reasons for Choosing HubSpot Sales Hub
Different companySwitched From
Salesforce Marketing Cloud Account EngagementReasons for Switching to HubSpot Sales Hub
free to start for a small business, comparable prices to other companies.- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Good Platform to work on your e-commerce orders and keep track of the needs of your customers
I wished I could have tested it more thoroughly, but it's very time-consuming
Pros
It integrates in multiple forms with our current tools, like our ecommere websites.
Cons
HubSpot Sales Hub gets expensive quite fast and I was not willing to pay that not understanding all its functions
Alternatives Considered
SmartsuppReasons for Choosing HubSpot Sales Hub
more specific to what I was looking for for CRMSwitched From
SmartsuppReasons for Switching to HubSpot Sales Hub
I did not.- Industry: Legal Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
HubSpot Fits Most Organizations
From the sales process, to onboarding, to continued support and assistance - HubSpot has been excellent!
Pros
Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments.
Cons
Nothing. It's a great tool that has been an excellent investment for us.
- Industry: Internet
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Managing work becomes easier for sales employee
Great and I have been using the same from past 2 years and so far have been able to track my activities along with keeping a track of all the sales lead. I would highly recommend this CRM Tool.
Pros
It is useful CRM Tool which helps employee in tracking the sales lead and also gives visibility to higher management without reaching out to the POC for details. Complete tracking on when an email is sent last to the client along with potential business and call details.
Cons
Customer service are sometimes difficulty to reach as mostly chat option is available
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Hubspot with Limble CMMS
It is hard to navigate and not a very intuitive setup. It does alright as a basic CRM but there are better options out there
Pros
It has a great integration with Intercom which is the program that we use to do our customer support and answer customers questions. It allows us to store all of our customer's information and track our sales process.
Cons
The information is not organized very well. It is hard to find the info that I need and navigation is not very intuitive. The help articles have not been very helpful and the whole properties setup is supposed to make things super customizable but does not work as advertised.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Monthly for Free Trial
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Review Source
Great sales management platform
It is a tool for businesses anabling communication with customers and your teams. Its Sales Hub is incredibly helpful for me.
Pros
1. The user interface is top notch.2. I can add lots of important documents.3. The ease of closing deals is really great.
Cons
1. There are occasional glitches in the platform.2. The customer support is quite inadequate.3. The CRM tool can be enhanced.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Monthly for Free Trial
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Review Source
Making deals and tracking made easy
It is a great platform for sales engagement, tracking and a lot more.
Pros
1. User interface is really good and attractive.2. Helps to close deals in a great manner.3. Helps manage the sales of the team.
Cons
1. There are occasional bugs and glitches in the platform.2. The pricing of the subscription plan was high for me.3. Does not let me change my subject head.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great For Certain People
Their customer service is no good to put it simply. Because of that and the high cost of their services when I need to grow and have more capability I will be looking elsewhere.
Pros
The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later.
I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly when they opened it, how many times, and more is amazing.
Also the ability to save 5 templates and getting automatic suggestions in my email builder is fantastic!
I can also add a good size team all without having to pay anything.
I also love the ability to switch between multiple companies very quickly, though doing that often times gives me an error page and I have to reload but thats not a big deal.
Overall I am very happy with HubSpot but there have been some pretty big annoyances.
Cons
For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam.
So I contacted them about it but kept getting sent to their sales team and all the sales team did was send me links to articles asking if I had tried this or that. They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue. So I took to the forums and found 4 different posts of people with the same problem and in each post Hubspot blamed it on the persons email not being secure and offered suggestions to make the email itself more trustworthy.
However, myself and all these other people did not send big campaigns so there's no real reason our email addresses should be getting flagged as spam.
So I figured out that when I turned on 2 factor authentication to sign into my Hubspot account the problem was completely fixed.
So for me the second I need more capability for a bigger team I am going to be looking elsewhere because of their poor service and high prices.
Alternatives Considered
Zendesk SellReasons for Choosing HubSpot Sales Hub
Hubspot is free and Zendesk Sell isnt. Pretty much that simple.Switched From
Zendesk SellReasons for Switching to HubSpot Sales Hub
I had been using Zendesk Sell since they were called Base. Because of that I do have a free account and honestly its an amazing platform and I love it. Used it for years! But once Zendesk acquired Base and turned it into Zendesk Sell a lot of the free options were no longer free such as teams/users. So thats really the only reason I switched to Hubspot was so I could add more users for free but once I need to have more capability Im switching back to Zendesk Sell.- Industry: Staffing & Recruiting
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Hubspot Sales Hub is great marketing CRM but lacks in comprehensive sales engagement.
It's better for marketing. The tracking of prospects and stages of their progress in a pipeline is negligible. They have what's called the "Deals" section, but when dealing with a true Enterprise client, there is a significant amount of detail that needs to be tracked and Hubspot is not capable of handling this type of sales process. Another issue is keeping track of work that needs to be done. For example, we were taught by HubSpot to use the "Tasks" center for keeping track of activities or future actions. Well, if you schedule a follow-up, and the day comes that the follow-up needs to be completed, you are instructed to just change the date doesn't he follow up to keep that activity at the top of that prospects feed. Otherwise, it gets lost in the activity feed for that client. There is no pipeline that you can create for accounts you are working on. Their workaround is using the deals section, but the deals are then used by management to track forecasting and other numbers. Personally, I feel there should be a completely separate module that houses the different stages as opposed to this. Customer service is great and that's about it.
Pros
I like Hubspot for the simple fact that it's aesthetically pleasing. Its basic functionality is easy to learn and customize the platform was very simple. I like the marketing capabilities and ability to generate email templates.
Cons
There is a lot that I don't like about Hubspot. For starters, adding people to an email campaign is by far the most painstaking, time-consuming, and illogical process ever created. To be clear, part of the reason is that Hubspot charges you extra to add people faster to a campaign. They know this, and it's their way of forcing you to purchase a more expensive version of their software. For example, when you have finished creating a campaign and you now want to add people to that campaign, instead of going directly to your list of candidates and clicking on "add to campaign" you have to go to the campaigns that you've created, click on add person, and then search by that person's name or email, so not only do you have to have another screen open to know that person's information, but you can only add one person at a time! It takes upwards of 8 hours to add 50 people to one campaign. Secondly, is the ability to customize the "log not, log a call, log email" section. Instead of the system tracking when a call has been completed, or an email sent, in order to get "credit" for that email or phone call made, you need to perform an additional task by click on the "log call" feature for the system to actually capture a logged call. This is incredibly annoying as your doubling the tasks. This section also isn't customizable. Therefore if for example, you want to message someone on Linkedin you cant go back to HubSpot and log that message. There's no way to track that message.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great for SMBs! startups can't afford it but still great!
Great tool overall for Sales teams. A little more expensive that the traditional startup CRMs like pipedrive but still amazing
Pros
It's extremely easy to use, and Hubspot Sales Hub was what we needed. Easy to create pipeline stages, lifecycle stages, and activities.
Cons
The only con I found is that there is no real way to connect to marketing hub to communicate lead scoring or lead grading. We had to do that manually.
Alternatives Considered
Zoho CRMReasons for Choosing HubSpot Sales Hub
It was just more powerful than those at the time I was using itReasons for Switching to HubSpot Sales Hub
Zoho CRM looked good but I thought it was too basic
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Easy to use, shortest deployment and powerful results
Highly recommended for organizations of any size. Each company will find a great combination of Hubspot modules and versions. The product is easy to deploy, understand and use.
Pros
It's easy to implement and a couple of months is enough. The user interface helps a lot in the adoption process. Trainings are more or less short as users feel confortable doing basic tasks very easily from day one. Support is excellent always in native language and very quick.
Cons
The core of the CRM which is contact management is very powerfull. And when combined with Marketing hub it is unlimitted powerful. Probably, some bundles are too expensive for small companies.
Alternatives Considered
Dynamics 365Reasons for Choosing HubSpot Sales Hub
PriceSwitched From
Dynamics 365Reasons for Switching to HubSpot Sales Hub
Pricing, features, easy to use, scalability- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Intuitive and cost effective CRM
We love this solution for monitoring our client engagement!
Pros
The system is easy to use, and input data, which is great for any small business looking for a CRM that is free.
Cons
There has been some reduction in functionality in the free version, however it far exceeds any other free CRM.
Alternatives Considered
InsightlyReasons for Choosing HubSpot Sales Hub
Looking for a more cost effective option.Reasons for Switching to HubSpot Sales Hub
Same functionality for a better cost.- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
"End to End Sales CRM tool HubSpot, Many Integrations & Workflows"
Pros
One of the best and easiest CRM available in the market. Dashboards, Automation, Sales module and many more features which makes the work more easy.
Cons
There are a few flaws in CRM automation module. Need to address which definitely adds to this great product.
Alternatives Considered
FreshsalesSwitched From
Zoho CRMReasons for Switching to HubSpot Sales Hub
Seamless Integrations- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Love hubspot
Pros
We actually ended up upgrading from sales to marketing and then enterprise. Hubspot makes great software that sales people actually want to use. The sales automation is like hiring another sales person for 60 per month
Cons
It is expensive and more value could be given for the money but at the same time it works and is easy to use.
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great Sales CRM!
From day one I could see the value, and was happy with it. Being able to track documents and emails alone, in my business, is key. It allows me to see which prospects are the most engaged with the content, and that makes all the difference!
Pros
This is a great tool for your sales process. It provides oodles of data about your outreach, about email viewings, detailed data about how prospects are viewing your documents (even which pages, and for how long!). As a whole, it provides a variety of reports, lets you upload more documents and email templates than you could ever need! It integrates seamlessley with GMAIL (this what really what sold me), and operates along side your gmail account. Hence, I don't have to go in and manually add prospects to the CRM, I don't even need to input them via one list of all of them at once. Just working every day adds them one at a time as I work. And if I want to do it on a mass scale, I can do that too!
Cons
Cons... well. I feel like I could use a coach to sit by my side and show me everything. There is quite a lot that it does, and for a guy like me who isn't near as tech saavy as I think I am, it's quite complex. I see my colleague utilizing the software to a much higher degree. I feel I will get there, but for now it serves a few key purposes, and is already well worth the expense.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Essential tool for sales teams
Deployment was very fast and easy. Sales reps liked this software and started to use it immediately
Pros
Makes daily life of sales people easier and saves a lot of time which they can use for sales. A lot of possibilities for automation of your daily routine.
Cons
If you need extra functionality for marketing and service tasks you will need to pay additionally for other hubs
Alternatives Considered
PipedriveSwitched From
Vtiger CRM
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Essential for Our Business
Overall, Hubspot Sales Hub is a key player in many of our core business functions. Hubspot has become so integrated into our day-to-day operations that all new platforms we intend to use must first prove that they can seamlessly integrate into Hubspot Sales Hub.
Pros
Hubspot Sales Hub is part of the robust Hubspot suite, which is well-known for its numerous features and extreme customization capabilities. Our sales teams (and many other sales-adjacent teams) use this platform's Lead Management, Contact Management, Sales Enablement and more every single day with fantastic results.
Cons
Like almost all other Hubspot tools, the customization tools can be quite intimidating for new users. While I was not involved in the initial launch of our Hubspot Sales Hub, I can imagine that the go-to-market process could be challenging with the number of tools at your disposal within this platform.
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Great product for email tracking!
This product greatly increased my sales volume, being able to see when my email was read, and when links in the email were clicked was really a priceless tool.
Pros
Easily track emails in Microsoft Outlook or Gmail.
- customer service responds to your issues, tries to help resolve in a timely matter
I remember that I had an issue with their notifications once, where they wouldn't show up on my phone unless I turned my computer off; I submitted a request for them to fix this, explained that I didn't turn my work computer off ever, but still needed to get notifications on my phone, and they fixed the issue within a few weeks from my original request! I was completely shocked that they took care of this for me, all of my co-workers said they were now getting notifications as well!
Cons
There was a short period of time where they didn't have a cell phone app, but that's not the case any longer. There's really not anything not to like if you pay for the service; my work paid for my premium account, and Hubspot quickly resolved any issues I had.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Ease of functionality and reliability
The ability of sequences and setting up calls and other tasks to project the stream of to-dos in a given week/month.
Pros
Tasking system for reminders and follow-ups, then the ability to run reports from tasks and emails.
Cons
like any software, there are some hiccups in updates and bugs but that is to be expected! They do a great job in response and fixes.
- Industry: Philanthropy
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Review Source
Non-Profit Excels with HubSpot
Pros
I like that HubSpot practices what it preaches. They educate customers (and the public) in inbound marketing techniques, the very techniques they're using themselves to earn customers! The product itself is easy to use and intuitive. Whenever we think up something we want to do (a specific tactic or approach), we always know that HubSpot can accommodate that idea. What I like best is the seamless way in which we can manage all of our blogging, website, social media, and enews all in one platform and see all of the analytics in that same place. Everyday we are logging into Hubspot to schedule social media posts, blogs, edit automated workflows, and more. Other staff use the tool for a monthly touchpoint email they send to their lists of contacts. And weekly, we send our FatherSource enewsletter from within HubSpot using the email templates. Further, HubSpot integrates with our Salesforce CRM, and provides valuable information to our sales staff, which can help them better help our customers/potential customers. We assign leads that come through HubSpot and feed into Salesforce for personal follow-up from NFI staff.
Cons
As for what I like least: nothing! Seriously. We couldn't be as successful as we are today without this tool. We have two people managing our marketing and Hubspot acts as a third person. Before HubSpot we were using Constant Contact, The Raisers Edge contact database, Blogspot, and Blackbaud Net Community for our website, and posting separately on twitter, Facebook, and linked in. Now we can do all of this in one place! If I had to choose one thing I like least, it's that there is a not a plug-in for drafting, distributing, and monitoring press releases and incorporating them into overall marketing campaigns. I think HubSpot could help us be more efficient in this way. Fortunately, this deficiency isn't not really a major concern for us.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great tool that keeps us organized (can get expensive)
It has been good. Like mentioned above I would enjoying seeing a simpler version of the tool that gives growing teams the tools they need. Something between the Sales Pro and the free sales tools.
Pros
I love being able to get a quick view into the actions of our sales team. As the Marketing Manager, I am constantly handing leads to the sales team. With Hubspot, I am able to track the progress of that lead to ensure things continue to move in the right direction.
Cons
The thing I like the least is that it seems like Hubspot is adding more features and functionality however they are adding them with the bigger companies in mind. We are a growing company that likes to employ more of a start-up mindset. So when features get added that don't matter to our team we are still subject to the subsequent pricing changes.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great, Low-Cost Solution for Straight-Forward Sales Engagement
Pros
The low price point is a big plus. It's a no-brainer solution for organizations that already use HubSpot COS and don't want to pay for a pricier solution. It has fairly robust functionality and will likely meet the needs of sales teams with simple to moderately-complex sales cycles and engagement processes. Also, the calling features, email/calendar sync, and meeting link functionality pieces are rock solid.
Cons
Lacks some of the bells and whistles of pricier platforms that would allow teams to create more-complex cadences. Other things like not being able to customize call dispositions and not being able to tie in Sales Pro functionality into COS Workflows, etc. Still, not a deal breaker for most sales teams, I think.