User Reviews Overview
About HubSpot Sales Hub
Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics and reporting for growing teams....
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- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Sales Hub helped us grow our sales team while keeping track of details
We needed to onboard a large amount of salespeople and integrate it with Linkedin Sales Pro. It works well with our marketing hub as well as our CRM (Which are all HubSpot.)
There is a rich amount of integration that makes it easy to use across multiple platforms.
Pros
Easy to use and set up. Easy for new salespeople to use and learn how to use it. It has the ability to customize by adding specific attributes. It also allows you to create custom stages and workflows on each stage.
Cons
It is a little expensive and not good for a small sales team.
Alternatives Considered
ActiveCampaignReasons for Choosing HubSpot Sales Hub
Salesforce was REALLY complicated and really expensive. They sub-par support.Switched From
Salesforce Sales CloudReasons for Switching to HubSpot Sales Hub
Price, features and scalablility- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Hubspot is your only choice
It is the easiest to use and most robust product in the marketplace. Porting to it from Salesforce was like having a weight removed from my chest. No more consultants or programmers required to effectively run my business. If i need something done, I can 99% of the time make it happen myself. If not, Hubspot support is super helpful and responsive.
Pros
Hubspot outperforms everyone else in the marketplace based in ease-of-use and ability to customize.
Cons
Honestly, I don't think there is anything to complain about.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Awesome product, absolutely terrible onboarding experience
HubSpot Sales Hub is a great platform, but their onboarding process is probably the worst I've experienced from a SaaS provider. So I'd advise you against using the software if you want their help in getting the software up and running quickly.
Pros
Ease of use and automation capabilities.
Cons
The onboarding experience. They insist on charging for onboarding support, but don't really give you the support you need and completely lack ownership over the process.
Reasons for Switching to HubSpot Sales Hub
Ease of use and level of automation by design in the system.Top HubSpot Sales Hub Alternatives
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
I personally think this is one of the best CRMs.
I love it!
Pros
Hands down best CRM for startups for any business. HubSpot offers a lot of features and is very easy to learn quickly and start selling without having to slow down your sales process.
Cons
The biggest drawback is cost. It could become expensive to add other features.
Reasons for Switching to HubSpot Sales Hub
We were able to test it out free with two users to see if it was a fit for us. The ease of use and in the beginning it was the right call for us.- Industry: Legal Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
HubSpot Fits Most Organizations
From the sales process, to onboarding, to continued support and assistance - HubSpot has been excellent!
Pros
Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments.
Cons
Nothing. It's a great tool that has been an excellent investment for us.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Great Product
Hubspot really gave our team a structured way of keeping our deals organized, and gave our leadership team a 30,000 level view of the deals that are in the pipeline. Concrete steps lead to concrete results.
Pros
I like many things about hubspot. One of them is being able to schedule email outreach days and sometimes weeks in advance gives a lot of time back for the rest of the week.The reporting and analytics are also great because i have an easy way to track outreach numbers and the deals that are in the pipeline with their associated progress
Cons
One of my teammates schedules his email outreach, but has been experiencing issues with the emails actually going out.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to HubSpot Sales Hub
Salesforce is built on plug-ins, so you will need to get other products that can integrate. Hubspot is a one-stop shop tool.- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great Sales CRM for Multi-Use
HubSpot Sales CRM is a great tool for tracking sales opportunities, automating sales processes, and staying up-to-date on all sales actions.
Pros
HubSpot is great for tracking deals and sales opportunities in many different ways. As a user for my professional job, I have also adopted HubSpot Sales Hub for my personal business.
Cons
Some difficulties with open text fields when creating email templates and sequences. This is a feature that would make the dynamic components of templates much better.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Industry Standard, but alternatives might be better for your needs
Pros
-Integrates really well with other tools -- most sales software offer a Hubspot integration which makes really easy to try new 3rd party tools to make your sales stack better
Cons
- Didn't have a great way to communicate in the tool -- other software offer things like emailing within your CRM so you can keep everything in one place
Alternatives Considered
StreakReasons for Switching to HubSpot Sales Hub
I tried using Streak since it was right in Gmail, but Gmail loads slow for me. Streak's UI for their CRM also isn't as intuitive as Hubspots
- Industry: Retail
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Hibspot Sales Hub - A CRM with good integration
In addition to saving sellers time, the system notifies them if any of their contacts' emails are invalid or have opted out. I really appreciate the ability to use a template when composing an email. Overall, the features included in the Basic plan are sufficient for any business development or account management role in a small business.
Pros
I have used several HubSpot software, and the sales version is productive what I like is that it is a great customer relationship management tool for both experienced and new salespeople. You have a lot of scope to adapt your CRM to the needs of different departments and teams. I appreciate how simple it is to add new business and contacts and find the email tracking feature invaluable for monitoring lead nurturing and the history of your interactions with them. If you subscribe to the paid version of Sales Hub, you will also have access to a set of features to create automated email sequences that will facilitate mass communication.
Cons
It is an expensive CRM, more suitable for small and medium-sized companies, it is a platform that takes time to get used to, another thing that I do not like is when some parts of the menu are updated and that causes confusion.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Very powerful tool
Overall experience has been great even though the initial learning is somewhat challening.
Pros
A lot of features in HubSpot, very powerful tool. Sometimes a little too intimidating to use because it includes a lot of functionalities we don't know how to use (and continue to learn).
Cons
Slightly expensive tool even though it's still less than Salesforce. Onboarding process can take a bit of time of its complexity.
Alternatives Considered
Google Forms- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
HubSpot - If you're using another CRM, check this one out
While none of the team evaluating HubSpot when we were looking to upgrade our CRM a few years ago, had experience with the product, we were impressed with the user interface, features and functionality offered. We needed to be sure we could easily onboard our sales team and make the transition to this system as easy as possible while providing business value. Integration with our instance of the HubSpot Marketing Hub allows for seamless lead flow from our website, management of leads and deals, tracking of touches whether by email, phone or manual tasks provides us with the ability to ensure follow up with new prospects and current customers.
Pros
While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking.
Cons
Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment.
Reasons for Choosing HubSpot Sales Hub
NetSuite is an adequate ERP system but unable to provide us with the CRM capabilities we needed.Switched From
NetSuiteReasons for Switching to HubSpot Sales Hub
The evaluation team had experience with prior CRM systems but even though HubSpot was a new system for them, it was chosen for multiple reasons including ease of use, marketing and sales integration and overall business value.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great For Certain People
Their customer service is no good to put it simply. Because of that and the high cost of their services when I need to grow and have more capability I will be looking elsewhere.
Pros
The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later.
I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly when they opened it, how many times, and more is amazing.
Also the ability to save 5 templates and getting automatic suggestions in my email builder is fantastic!
I can also add a good size team all without having to pay anything.
I also love the ability to switch between multiple companies very quickly, though doing that often times gives me an error page and I have to reload but thats not a big deal.
Overall I am very happy with HubSpot but there have been some pretty big annoyances.
Cons
For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam.
So I contacted them about it but kept getting sent to their sales team and all the sales team did was send me links to articles asking if I had tried this or that. They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue. So I took to the forums and found 4 different posts of people with the same problem and in each post Hubspot blamed it on the persons email not being secure and offered suggestions to make the email itself more trustworthy.
However, myself and all these other people did not send big campaigns so there's no real reason our email addresses should be getting flagged as spam.
So I figured out that when I turned on 2 factor authentication to sign into my Hubspot account the problem was completely fixed.
So for me the second I need more capability for a bigger team I am going to be looking elsewhere because of their poor service and high prices.
Alternatives Considered
Zendesk SellReasons for Choosing HubSpot Sales Hub
Hubspot is free and Zendesk Sell isnt. Pretty much that simple.Switched From
Zendesk SellReasons for Switching to HubSpot Sales Hub
I had been using Zendesk Sell since they were called Base. Because of that I do have a free account and honestly its an amazing platform and I love it. Used it for years! But once Zendesk acquired Base and turned it into Zendesk Sell a lot of the free options were no longer free such as teams/users. So thats really the only reason I switched to Hubspot was so I could add more users for free but once I need to have more capability Im switching back to Zendesk Sell.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great for SMBs! startups can't afford it but still great!
Great tool overall for Sales teams. A little more expensive that the traditional startup CRMs like pipedrive but still amazing
Pros
It's extremely easy to use, and Hubspot Sales Hub was what we needed. Easy to create pipeline stages, lifecycle stages, and activities.
Cons
The only con I found is that there is no real way to connect to marketing hub to communicate lead scoring or lead grading. We had to do that manually.
Alternatives Considered
Zoho CRMReasons for Choosing HubSpot Sales Hub
It was just more powerful than those at the time I was using itReasons for Switching to HubSpot Sales Hub
Zoho CRM looked good but I thought it was too basic- Industry: Insurance
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
HubSpot Deals Center point Survey: Upsides and downsides of the Well known CRM Programming"
By and large, HubSpot Deals Center is a strong deals programming arrangement that offers a scope of highlights and advantages for organizations. In any case, its expense, expectation to learn and adapt, and restricted customization choices and reconciliations might be disadvantages for certain clients.
Pros
Easy to understand interface: HubSpot Deals Center has an easy to understand interface that is not difficult to explore, making it open even to the individuals who are new to deals programming.Exhaustive highlights: The product offers a scope of elements intended to smooth out and upgrade the deals cycle, including lead following, email following, and record sharing.Coordination with other HubSpot devices: HubSpot Deals Center is essential for the bigger HubSpot set-up of apparatuses, which incorporates promoting and administration programming. This implies that it can coordinate with other HubSpot devices, giving a consistent and exhaustive stage for overseeing client collaborations.Powerful revealing and investigation: HubSpot Deals Center point offers strong announcing and examination abilities, permitting organizations to acquire significant bits of knowledge into their deals execution and distinguish regions for development.Extraordinary client service: HubSpot has gained notoriety for giving incredible client care, with a committed group of specialists accessible to respond to questions and investigate any issues that might emerge.
Cons
Cost: HubSpot Deals Center can be costly for organizations on a limited spending plan, especially on the off chance that they require progressed includes or have a huge outreach group.Steep expectation to learn and adapt: While HubSpot Deals Center point is easy to use, it can in any case require an investment to figure out how to utilize every one of the highlights successfully, especially for the people who are new to deals programming.Restricted customization choices: A few clients might find that the product's default settings and formats don't meet their particular requirements, and customization choices are restricted contrasted with a few different deals programming arrangements.Restricted reconciliations: While HubSpot Deals Center point can coordinate with other HubSpot devices, it may not be viable with all of the outsider applications that organizations use in their deals processes.
- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Intuitive and cost effective CRM
We love this solution for monitoring our client engagement!
Pros
The system is easy to use, and input data, which is great for any small business looking for a CRM that is free.
Cons
There has been some reduction in functionality in the free version, however it far exceeds any other free CRM.
Alternatives Considered
InsightlyReasons for Choosing HubSpot Sales Hub
Looking for a more cost effective option.Reasons for Switching to HubSpot Sales Hub
Same functionality for a better cost.- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
An Absolute Game Changer for Sales Development
Using HubSpot Sales has been one of the best business decisions we have made as a business, the scalability, ease of use, support and overall eco-system are easy to use straight out of the box and can only grow with you as you get used to the software. The system is incredibly userfriendly and intuitive and delivered an impact for us very quickly after implementation.
Pros
The ability to utilise sequences and snippets in the sales process was an absolute game changer for us as a business. We were able to implement our sales playbook with clearly defined stages and outcomes that could be easily implemented throughout the team literally at the touch of a button. The efficiencies that this has bought across the board has been incredible, it has also had the benefit of reducing the ramp time to effectiveness of new sales team members from approx 6 months to 2.5 months.
Cons
There is nothing I don't like about the software, the most important thing prior to rolling it out however is to make sure you have mapped out your established processes and understand how these translate into HubSpot.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Love hubspot
Pros
We actually ended up upgrading from sales to marketing and then enterprise. Hubspot makes great software that sales people actually want to use. The sales automation is like hiring another sales person for 60 per month
Cons
It is expensive and more value could be given for the money but at the same time it works and is easy to use.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great for Enterprise B2B
As agency partners, we use and recommend HubSpot, and have been using the whole growth stack for a around 3 years.
With Hubspot we now have a fully integrated platform that it used by all members of the company across all teams - aligning sales and marketing.
With HubSpot sales everyone in the business - not just sales -gains clarity on what's in the pipeline, what the priorities are, how qualified each lead is - and we can track all nurture actions and engagements back easily.
If you're planning to do inbound marketing and sales effectively this software gives you all you need in one spot.
In addition to the sales platform and CRM, we use huspot to manage out marketing - bear in mind that everything is hubspot is closed loop so we can align out sales efforts with our content management, social management, paid ads, marketing automation, reporting and more.
Pros
Easy to use, good range of integrations, closed loop reporting, good training and support - clarity on responsibility for all our team across departments.
Cons
Not much - it would be nice to see a few more integrations with other CRM and sales platforms, and other 3rd party tools like chat, but there are always new updates such as these being rolled out by HubSpot.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Essential tool for sales teams
Deployment was very fast and easy. Sales reps liked this software and started to use it immediately
Pros
Makes daily life of sales people easier and saves a lot of time which they can use for sales. A lot of possibilities for automation of your daily routine.
Cons
If you need extra functionality for marketing and service tasks you will need to pay additionally for other hubs
Alternatives Considered
PipedriveSwitched From
Vtiger CRM
- Industry: Market Research
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Best software for Sales tracking!!!
Overall, it's a great tool for keeping tabs on the sales department within your organization. It is very effective and helpful tool for both management as well as individual level. It's a must have tool for every organization!!! Suggestion - An introduction of a reminder or a follow-up notification can be an added advantage.
Pros
Its categorization is really impressive as it allows to classify every stage of the sales process in detail - from lead generation to closed deal/gone cold. It also helps to keep track of all the prospects, deals, and sales performance of the employees within an organization.
Cons
It doesn't have the duplicate entry removal feature. Its database for companies' list should be updated from time to time along with the company's logo.
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Great product for email tracking!
This product greatly increased my sales volume, being able to see when my email was read, and when links in the email were clicked was really a priceless tool.
Pros
Easily track emails in Microsoft Outlook or Gmail.
- customer service responds to your issues, tries to help resolve in a timely matter
I remember that I had an issue with their notifications once, where they wouldn't show up on my phone unless I turned my computer off; I submitted a request for them to fix this, explained that I didn't turn my work computer off ever, but still needed to get notifications on my phone, and they fixed the issue within a few weeks from my original request! I was completely shocked that they took care of this for me, all of my co-workers said they were now getting notifications as well!
Cons
There was a short period of time where they didn't have a cell phone app, but that's not the case any longer. There's really not anything not to like if you pay for the service; my work paid for my premium account, and Hubspot quickly resolved any issues I had.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Good Software But Lacks Basic (and important) Functionality & Expensive
Honestly, being a Hubspot customer is a very frustrating experience. Some things are great but there are major drawbacks that Hubspot is unwilling to address
Pros
Central source of truth for salesforce and management team. Good reporting options
Cons
There are some key things that are missing that Hubspot seems completely uninterested in fixing. EG. If a deal is closed there is no way to automatically close tasks related to the deal or contact. When you're dealing with thousands of tasks, having incomplete tasks on closed records is a reporting NIGHTMARE. Almost 200 customers have flagged this in the user community and two years on Hubspot are still refusing to address. Also YOU CAN'T CREATE A CUSTOMISED MEETING BOOKING CONFIRMATION - what...???!!! Seriously, you can't event include the meeting time in a customised email to your customer. The standard template contains weird wording that doesn't work in many settings and can't be changed. There are lots of great aspects to Hubspot but these are absolute shockers.
- Industry: Philanthropy
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Review Source
Non-Profit Excels with HubSpot
Pros
I like that HubSpot practices what it preaches. They educate customers (and the public) in inbound marketing techniques, the very techniques they're using themselves to earn customers! The product itself is easy to use and intuitive. Whenever we think up something we want to do (a specific tactic or approach), we always know that HubSpot can accommodate that idea. What I like best is the seamless way in which we can manage all of our blogging, website, social media, and enews all in one platform and see all of the analytics in that same place. Everyday we are logging into Hubspot to schedule social media posts, blogs, edit automated workflows, and more. Other staff use the tool for a monthly touchpoint email they send to their lists of contacts. And weekly, we send our FatherSource enewsletter from within HubSpot using the email templates. Further, HubSpot integrates with our Salesforce CRM, and provides valuable information to our sales staff, which can help them better help our customers/potential customers. We assign leads that come through HubSpot and feed into Salesforce for personal follow-up from NFI staff.
Cons
As for what I like least: nothing! Seriously. We couldn't be as successful as we are today without this tool. We have two people managing our marketing and Hubspot acts as a third person. Before HubSpot we were using Constant Contact, The Raisers Edge contact database, Blogspot, and Blackbaud Net Community for our website, and posting separately on twitter, Facebook, and linked in. Now we can do all of this in one place! If I had to choose one thing I like least, it's that there is a not a plug-in for drafting, distributing, and monitoring press releases and incorporating them into overall marketing campaigns. I think HubSpot could help us be more efficient in this way. Fortunately, this deficiency isn't not really a major concern for us.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great tool that keeps us organized (can get expensive)
It has been good. Like mentioned above I would enjoying seeing a simpler version of the tool that gives growing teams the tools they need. Something between the Sales Pro and the free sales tools.
Pros
I love being able to get a quick view into the actions of our sales team. As the Marketing Manager, I am constantly handing leads to the sales team. With Hubspot, I am able to track the progress of that lead to ensure things continue to move in the right direction.
Cons
The thing I like the least is that it seems like Hubspot is adding more features and functionality however they are adding them with the bigger companies in mind. We are a growing company that likes to employ more of a start-up mindset. So when features get added that don't matter to our team we are still subject to the subsequent pricing changes.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Helps me close business
It works welll!
Pros
Hubspot has been helpful in tracking leads, new business & scheduling appointments
Cons
Some features are cumbersome & not needed