HubSpot Sales Hub Reviews

Pros

Easy to use and set up. Easy for new salespeople to use and learn how to use it. It has the ability to customize by adding specific attributes. It also allows you to create custom stages and workflows on each stage.

Cons

It is a little expensive and not good for a small sales team.

Alternatives Considered

ActiveCampaign

Reasons for Choosing HubSpot Sales Hub

Salesforce was REALLY complicated and really expensive. They sub-par support.

Switched From

Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub

Price, features and scalablility

Pros

What I like about this CRM is the ease of use. You enter your information in the company and in contact and then everything is connected. You can create quotes from the information created in the company and contact very quickly. Navigation in the application is also very good. Several pieces of information are pre-filled by hubspot and you have all the information you want about your contacts in one place. The sales pipeline is also very clear and provides a good idea of future cash inflows and income related to different prospects.

Cons

Currently, the only negative point that I have found of hubspot in general is the price. If you want to have all the hubspot modules (sales, marketing, etc.) it is quite expensive. Our company being a startup cannot afford to buy all the modules.

Alternatives Considered

Mailchimp

Reasons for Switching to HubSpot Sales Hub

Overall I am very satisfied with the use of HubSpot Sales. It allows our sales team to be much more efficient and above all to do the appropriate follow-ups. If a member of the sales team has to be absent for X reasons, we know that other salespeople will have no difficulty in taking over with customers since all activity, emails and calls are logged in hubspot by our salespeople.

Pros

What I love about hubspot is it gives you everything you need within the platform. It's UI is very user-friendly and so easy to navigate. It is easy to integrate with VOIP.

Cons

I haven't had any issues with my use of Hubspot.

Pros

The online help has been wonderful. Lots of options to make your business organized once you learn it.

Cons

The set up is very complicated. Confusing to navigate. A lot of self teach with the provided demo videos.

Alternatives Considered

Salesforce Marketing Cloud and Pipeline CRM

Reasons for Choosing HubSpot Sales Hub

Different company

Switched From

Salesforce Marketing Cloud Account Engagement

Reasons for Switching to HubSpot Sales Hub

free to start for a small business, comparable prices to other companies.

Pros

It integrates in multiple forms with our current tools, like our ecommere websites.

Cons

HubSpot Sales Hub gets expensive quite fast and I was not willing to pay that not understanding all its functions

Alternatives Considered

Smartsupp

Reasons for Choosing HubSpot Sales Hub

more specific to what I was looking for for CRM

Switched From

Smartsupp

Reasons for Switching to HubSpot Sales Hub

I did not.

Pros

Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments.

Cons

Nothing. It's a great tool that has been an excellent investment for us.

Pros

It is useful CRM Tool which helps employee in tracking the sales lead and also gives visibility to higher management without reaching out to the POC for details. Complete tracking on when an email is sent last to the client along with potential business and call details.

Cons

Customer service are sometimes difficulty to reach as mostly chat option is available

Pros

It has a great integration with Intercom which is the program that we use to do our customer support and answer customers questions. It allows us to store all of our customer's information and track our sales process.

Cons

The information is not organized very well. It is hard to find the info that I need and navigation is not very intuitive. The help articles have not been very helpful and the whole properties setup is supposed to make things super customizable but does not work as advertised.

Pros

1. The user interface is top notch.2. I can add lots of important documents.3. The ease of closing deals is really great.

Cons

1. There are occasional glitches in the platform.2. The customer support is quite inadequate.3. The CRM tool can be enhanced.

Pros

1. User interface is really good and attractive.2. Helps to close deals in a great manner.3. Helps manage the sales of the team.

Cons

1. There are occasional bugs and glitches in the platform.2. The pricing of the subscription plan was high for me.3. Does not let me change my subject head.

Pros

The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later.

I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly when they opened it, how many times, and more is amazing.

Also the ability to save 5 templates and getting automatic suggestions in my email builder is fantastic!

I can also add a good size team all without having to pay anything.

I also love the ability to switch between multiple companies very quickly, though doing that often times gives me an error page and I have to reload but thats not a big deal.

Overall I am very happy with HubSpot but there have been some pretty big annoyances.

Cons

For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam.

So I contacted them about it but kept getting sent to their sales team and all the sales team did was send me links to articles asking if I had tried this or that. They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue. So I took to the forums and found 4 different posts of people with the same problem and in each post Hubspot blamed it on the persons email not being secure and offered suggestions to make the email itself more trustworthy.

However, myself and all these other people did not send big campaigns so there's no real reason our email addresses should be getting flagged as spam.

So I figured out that when I turned on 2 factor authentication to sign into my Hubspot account the problem was completely fixed.

So for me the second I need more capability for a bigger team I am going to be looking elsewhere because of their poor service and high prices.

Alternatives Considered

Zendesk Sell

Reasons for Choosing HubSpot Sales Hub

Hubspot is free and Zendesk Sell isnt. Pretty much that simple.

Switched From

Zendesk Sell

Reasons for Switching to HubSpot Sales Hub

I had been using Zendesk Sell since they were called Base. Because of that I do have a free account and honestly its an amazing platform and I love it. Used it for years! But once Zendesk acquired Base and turned it into Zendesk Sell a lot of the free options were no longer free such as teams/users. So thats really the only reason I switched to Hubspot was so I could add more users for free but once I need to have more capability Im switching back to Zendesk Sell.

Pros

I like Hubspot for the simple fact that it's aesthetically pleasing. Its basic functionality is easy to learn and customize the platform was very simple. I like the marketing capabilities and ability to generate email templates.

Cons

There is a lot that I don't like about Hubspot. For starters, adding people to an email campaign is by far the most painstaking, time-consuming, and illogical process ever created. To be clear, part of the reason is that Hubspot charges you extra to add people faster to a campaign. They know this, and it's their way of forcing you to purchase a more expensive version of their software. For example, when you have finished creating a campaign and you now want to add people to that campaign, instead of going directly to your list of candidates and clicking on "add to campaign" you have to go to the campaigns that you've created, click on add person, and then search by that person's name or email, so not only do you have to have another screen open to know that person's information, but you can only add one person at a time! It takes upwards of 8 hours to add 50 people to one campaign. Secondly, is the ability to customize the "log not, log a call, log email" section. Instead of the system tracking when a call has been completed, or an email sent, in order to get "credit" for that email or phone call made, you need to perform an additional task by click on the "log call" feature for the system to actually capture a logged call. This is incredibly annoying as your doubling the tasks. This section also isn't customizable. Therefore if for example, you want to message someone on Linkedin you cant go back to HubSpot and log that message. There's no way to track that message.

Pros

It's extremely easy to use, and Hubspot Sales Hub was what we needed. Easy to create pipeline stages, lifecycle stages, and activities.

Cons

The only con I found is that there is no real way to connect to marketing hub to communicate lead scoring or lead grading. We had to do that manually.

Alternatives Considered

Zoho CRM

Reasons for Choosing HubSpot Sales Hub

It was just more powerful than those at the time I was using it

Switched From

ActiveCampaign and Pipedrive

Reasons for Switching to HubSpot Sales Hub

Zoho CRM looked good but I thought it was too basic

Pros

It's easy to implement and a couple of months is enough. The user interface helps a lot in the adoption process. Trainings are more or less short as users feel confortable doing basic tasks very easily from day one. Support is excellent always in native language and very quick.

Cons

The core of the CRM which is contact management is very powerfull. And when combined with Marketing hub it is unlimitted powerful. Probably, some bundles are too expensive for small companies.

Alternatives Considered

Dynamics 365

Reasons for Choosing HubSpot Sales Hub

Price

Switched From

Dynamics 365

Reasons for Switching to HubSpot Sales Hub

Pricing, features, easy to use, scalability

Pros

The system is easy to use, and input data, which is great for any small business looking for a CRM that is free.

Cons

There has been some reduction in functionality in the free version, however it far exceeds any other free CRM.

Alternatives Considered

Insightly

Reasons for Choosing HubSpot Sales Hub

Looking for a more cost effective option.

Switched From

Zoho CRM and Insightly

Reasons for Switching to HubSpot Sales Hub

Same functionality for a better cost.

Pros

One of the best and easiest CRM available in the market. Dashboards, Automation, Sales module and many more features which makes the work more easy.

Cons

There are a few flaws in CRM automation module. Need to address which definitely adds to this great product.

Alternatives Considered

Freshsales

Switched From

Zoho CRM

Reasons for Switching to HubSpot Sales Hub

Seamless Integrations

Pros

We actually ended up upgrading from sales to marketing and then enterprise. Hubspot makes great software that sales people actually want to use. The sales automation is like hiring another sales person for 60 per month

Cons

It is expensive and more value could be given for the money but at the same time it works and is easy to use.

Pros

This is a great tool for your sales process. It provides oodles of data about your outreach, about email viewings, detailed data about how prospects are viewing your documents (even which pages, and for how long!). As a whole, it provides a variety of reports, lets you upload more documents and email templates than you could ever need! It integrates seamlessley with GMAIL (this what really what sold me), and operates along side your gmail account. Hence, I don't have to go in and manually add prospects to the CRM, I don't even need to input them via one list of all of them at once. Just working every day adds them one at a time as I work. And if I want to do it on a mass scale, I can do that too!

Cons

Cons... well. I feel like I could use a coach to sit by my side and show me everything. There is quite a lot that it does, and for a guy like me who isn't near as tech saavy as I think I am, it's quite complex. I see my colleague utilizing the software to a much higher degree. I feel I will get there, but for now it serves a few key purposes, and is already well worth the expense.

Pros

Makes daily life of sales people easier and saves a lot of time which they can use for sales. A lot of possibilities for automation of your daily routine.

Cons

If you need extra functionality for marketing and service tasks you will need to pay additionally for other hubs

Alternatives Considered

Pipedrive

Switched From

Vtiger CRM

Pros

Hubspot Sales Hub is part of the robust Hubspot suite, which is well-known for its numerous features and extreme customization capabilities. Our sales teams (and many other sales-adjacent teams) use this platform's Lead Management, Contact Management, Sales Enablement and more every single day with fantastic results.

Cons

Like almost all other Hubspot tools, the customization tools can be quite intimidating for new users. While I was not involved in the initial launch of our Hubspot Sales Hub, I can imagine that the go-to-market process could be challenging with the number of tools at your disposal within this platform.

Pros

Easily track emails in Microsoft Outlook or Gmail.
- customer service responds to your issues, tries to help resolve in a timely matter

I remember that I had an issue with their notifications once, where they wouldn't show up on my phone unless I turned my computer off; I submitted a request for them to fix this, explained that I didn't turn my work computer off ever, but still needed to get notifications on my phone, and they fixed the issue within a few weeks from my original request! I was completely shocked that they took care of this for me, all of my co-workers said they were now getting notifications as well!

Cons

There was a short period of time where they didn't have a cell phone app, but that's not the case any longer. There's really not anything not to like if you pay for the service; my work paid for my premium account, and Hubspot quickly resolved any issues I had.

Pros

Tasking system for reminders and follow-ups, then the ability to run reports from tasks and emails.

Cons

like any software, there are some hiccups in updates and bugs but that is to be expected! They do a great job in response and fixes.

Pros

I like that HubSpot practices what it preaches. They educate customers (and the public) in inbound marketing techniques, the very techniques they're using themselves to earn customers! The product itself is easy to use and intuitive. Whenever we think up something we want to do (a specific tactic or approach), we always know that HubSpot can accommodate that idea. What I like best is the seamless way in which we can manage all of our blogging, website, social media, and enews all in one platform and see all of the analytics in that same place. Everyday we are logging into Hubspot to schedule social media posts, blogs, edit automated workflows, and more. Other staff use the tool for a monthly touchpoint email they send to their lists of contacts. And weekly, we send our FatherSource enewsletter from within HubSpot using the email templates. Further, HubSpot integrates with our Salesforce CRM, and provides valuable information to our sales staff, which can help them better help our customers/potential customers. We assign leads that come through HubSpot and feed into Salesforce for personal follow-up from NFI staff.

Cons

As for what I like least: nothing! Seriously. We couldn't be as successful as we are today without this tool. We have two people managing our marketing and Hubspot acts as a third person. Before HubSpot we were using Constant Contact, The Raisers Edge contact database, Blogspot, and Blackbaud Net Community for our website, and posting separately on twitter, Facebook, and linked in. Now we can do all of this in one place! If I had to choose one thing I like least, it's that there is a not a plug-in for drafting, distributing, and monitoring press releases and incorporating them into overall marketing campaigns. I think HubSpot could help us be more efficient in this way. Fortunately, this deficiency isn't not really a major concern for us.

Pros

I love being able to get a quick view into the actions of our sales team. As the Marketing Manager, I am constantly handing leads to the sales team. With Hubspot, I am able to track the progress of that lead to ensure things continue to move in the right direction.

Cons

The thing I like the least is that it seems like Hubspot is adding more features and functionality however they are adding them with the bigger companies in mind. We are a growing company that likes to employ more of a start-up mindset. So when features get added that don't matter to our team we are still subject to the subsequent pricing changes.

Pros

The low price point is a big plus. It's a no-brainer solution for organizations that already use HubSpot COS and don't want to pay for a pricier solution. It has fairly robust functionality and will likely meet the needs of sales teams with simple to moderately-complex sales cycles and engagement processes. Also, the calling features, email/calendar sync, and meeting link functionality pieces are rock solid.

Cons

Lacks some of the bells and whistles of pricier platforms that would allow teams to create more-complex cadences. Other things like not being able to customize call dispositions and not being able to tie in Sales Pro functionality into COS Workflows, etc. Still, not a deal breaker for most sales teams, I think.