Mad Mobile Restaurant POS Reviews

Pros

The price is the most attractive feature, as well as the ease of use. The flexible and affordable monthly payments are nice too.

Cons

Can't use terminal when someone is using the manager functions on other terminal. There are some short delays in running reports at times.

Pros

We don't spend any time on training new team members to use our POS System (CAKE). Seriously, it's so easy we show them a few features and they are running it like a pro on day one. That in it's self has saved us a ton of payroll we use to spend on training.
From a ownership perspective, we have four locations and I'm able to track them from my central office, Wonderful!

Cons

Negatives only fall on one piece of the equipment. The cash drawer and the insert in it are not built for the type of abuse they can take in some operations. I wish there was an option to purchase extra drawer inserts.
There are no other negatives about CAKE.

Alternatives Considered

Square Point of Sale, Clover and Toast POS

Reasons for Choosing Mad Mobile Restaurant POS

To provide my customers a better more efficient experience and to allow our team members an easy to use system that we as owners could easily track.

Reasons for Switching to Mad Mobile Restaurant POS

Cake seemed to have a more durable product. The biggest reason was....When I spoke with all the sales staff from the different companies the CAKE representatives were the only ones that never talked negatively about their competitors. That let me know they didn't need to degrade the other guys, they had faith in the system they were selling. I now have the same faith in CAKE.

Pros

Its useful that this POS offers 3 party features to install, to bad you gotta pay of them.
Reports are easy to understand, what comes in and what your taxes are.
Easy point of sale to use for your staff.

Cons

Alright after 2+ years of using Cake here it is for you guys.

1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues.

Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix.

Dozens of times we will be on the phone with a customer service rep, and both them and I will be having issues loading the reports to examine them. One time we were literally both waiting over 25 minutes for it to load.

As a restaurant one of the best reports you could have is when the system literally tells you the cost of EVERYTHING.
Ya, you won't be getting this with cake. Sure, you can add the cost of a single item to you (why even have this feature if it doesn't deduct it for you) but it wont deduct it for you at the end of the day. You'll have to do this on your own to figure out what it actually cost you.

Cake takes into account on recommendation that their customers give them, I think and thats at least what they say except their features are almost non-existent. No marketing, No rewards, very basic reporting.

Their hardware is super expensive, our kitchen printer stopped working and they quoted us like $450, I found it on amazon for $115.

Just remember the 2.50% + $.10 a swipe, will actually really be costing you 3.50%. I could go on but I'm limited on characte

Pros

The system is extremely easy to operate and customize

Cons

Everything seems to be exactly how it should be

Alternatives Considered

Clover and Toast POS

Reasons for Choosing Mad Mobile Restaurant POS

Processing fees, per swipe fees, monthly fees, cost of product free.... not free.... etc! Cake has saved me $875+ Month after month

Switched From

Harbortouch POS

Reasons for Switching to Mad Mobile Restaurant POS

The cost plus simplicity of the product along with the diversity made the decision extremely easy!!! Oh now I get to work with [SENSITIVE CONTENT HIDDEN]!!!! If you and your team can’t figure something out she will!!!

Pros

The accessibility, functionality, storage and speed of the system in general. THE SEARCH BAR OMG!!!!

Cons

The chip readers inconsistency. The inability to be able split items more than 1 in a time.

Alternatives Considered

Clover and TouchBistro

Reasons for Choosing Mad Mobile Restaurant POS

Honestly... The tipping point was the card fee. But since then it has been awesome. Why we are staying put!!!

Switched From

TouchBistro

Reasons for Switching to Mad Mobile Restaurant POS

Everything said in the comments before

Pros

It’s user friendly. Once my employees use it for a couple hours they pick it right up.

Cons

We were unable to set up our online ordering from the table. There were too many steps for the clients to take.

Alternatives Considered

Toast POS

Reasons for Choosing Mad Mobile Restaurant POS

It was too slow

Switched From

Restaurant Systems Pro

Reasons for Switching to Mad Mobile Restaurant POS

Our food purveyor Sysco set us up with cake.

Pros

User-friendly, love that we can make changes off-site, looking forward to using their Guest Manager program and online ordering!

Cons

We wish the pizza part of their system was easier to use. Half & Half pizzas are almost 50% of our orders, and it is not the easiest to enter on this current version. The only think we liked better with one of our former systems, is that it showed an actual picture of a pizza and we could click and drag toppings from one side to the other. Much easier and better visually. We are hoping Cake implements this in the future. :) (Hope that helps).

Alternatives Considered

Toast POS

Reasons for Choosing Mad Mobile Restaurant POS

Referral from another restaurant owner, and I actually used their system before making the decision to switch.

Switched From

TouchBistro

Reasons for Switching to Mad Mobile Restaurant POS

Strictly on our referral. We never tried Toast. And, we primarily use Sysco, who is the food vendor who supports Cake.

Pros

I love the fact that I have a POS system and I do not have to have a separate CC processing

Cons

Really haven't had any bad problems. We normally call support and it is handled quickly

Alternatives Considered

QuickBooks Desktop Pro

Reasons for Choosing Mad Mobile Restaurant POS

Changed locations and my Sysco rep told me about it

Switched From

QuickBooks Desktop Pro

Reasons for Switching to Mad Mobile Restaurant POS

Wanted something different

Pros

We went thru a total of 7 product demos before selecting CAKE. Hands down was the most inclusive and best reporting features for our Bar / Restaurant / Bowling Alley. The couple times I have had questions, I've had great support and resolution very quickly. I'm not a tech person, and this was a super easy install and implementation for me to do with the rep over the phone. My menu build was very quick and the questions I have had since original upload have been answered quickly.

Cons

The only issue I have had is occasionally something will disappear that I know I have added as a modifier. Unsure if its a glitch, but it's been so minor that we haven't been inconvenienced at all.

Alternatives Considered

Harbortouch POS, TouchBistro, Lightspeed Retail, Toast POS and Shopify

Reasons for Choosing Mad Mobile Restaurant POS

Purchased the business and knew we needed a better system for accounting and order flow.

Reasons for Switching to Mad Mobile Restaurant POS

Overall had the best fit for reporting and user friendliness. Customer Service and our demo were what put everything over the top

Pros

Very easy to use and robust. Great reporting and features.

Cons

We are experiencing multiple instances of our credit card deposits not depositing on the days that they are contracted to deposit from Cake and it has impacted payments to vendors and payroll. There almost seems to be an disconnect between support and understanding the very real problem that this presents to a small businesses.

Alternatives Considered

Square Point of Sale and Toast POS

Reasons for Switching to Mad Mobile Restaurant POS

At the time, really liked the ease of use and how robust the software is.

Pros

This system has Easy to add & Change Menu Items, which works awesome for our daily specials. It is VERY user friendly & Easy to train any age group. This system works great for reports, menu items such as what you are or are not selling, payroll, ect. I am so glad we chose this System!!

Cons

Cannot adjust the pricing after the order has been sent back to the Kitchen. I also wish there were some things you could have print in a different color that goes back to the kitchen. Our ribbons are red and black, but the printer only prints black. I also wish, there was a different way to have the orders print to the kitchen, but we are working through some of those issues. The cooks have to remember that they have to learn a different way to read the tickets as well. There are a couple of other things, but actually they are being implemented in the near future.

Pros

The product was recommended by Sysco. The cost and the features explained was the selling point.

Cons

There is no partnered labor control ap that works with clock in of your employees on the Cake system . With Labor control being one of the largest cost factors and with all the new features that others offer. Cakes only partner is with 7 Shifts and for that you pay a hefty price even to be able to schedule on it. If you have one location maybe you can get by with the old paper schedule but with multiple locations and a number of employees there are no feature that control early clock ins, no clock ins, breaks, and overtime alerts. The other part of this there is no interest getting it done on a time frame that makes sense. Your told one thing by the top to get you off the phone, bug them enough and they will tell you maybe its not the system for you. So save yourself some money and not buy this system if you are any way wanting to truly manage labor it just does not do it if you have many locations to keep track of. I would say if you have over 25 employees as well , you would save many dollars with systems that help control clock ins.

Pros

Look: Unlike many of the Micros and Aloha-type companies out there, the machine looks modern and even futuristic with the customer touch screen. We demo'd with Revel and their multi-screen set up looks out of place and almost alien-like. What is that?

Ease of Use: It has many features that make training a breeze. Training mode, quick search bar for menu items, global modifiers, etc. The screen is organized, and not cluttered with a bazillion different colors like a fireworks display. i always hated that with other systems.

Price: They give you what you NEED, whether it is included with the system or a 3rd party add on. This helps keep the cost down for folks like me who don't need a robust inventory system or scheduling software....if i did need it, I could add that on. They don't include, and charge you for everything, when you may not use everything.

Sysco: How can you not feel comfortable doing business with a POS company owned by this food distribution giant? This was part of why we went with them.

Cons

i must say, the name sounds a bit silly, but does Apple sell Apples?

The Support was a bit shaky for a minute but i was told they just added an additional Support department in Texas. Since then, it has been great!

I would like to see more from their loyalty program. Support told me this is being upgraded and will be included in an upcoming software update!

Pros

Our customers love their screen. They like that they can see their order. It's easy to read and understand. We love that we can use the system from home on the laptop and not just in the shop. I make changes to the menu mostly from home. I love having the itemized close cash receipt every day. I love all the reports that I get for tracking my business.

Cons

I don't like that all the buttons are the same color. It makes it very difficult to find buttons in a hurry when you have 40 different syrup flavors and 34 different teas. We need colored buttons that we can use as groups, for example, I could make all our sugar free syrups green and all the syrups that start with an A, blue, etc... It helps your eyes to find things quicker. It is really stressful for new employees to find buttons when training and the customer is standing there staring at you. It's better as a trained employee, but it would save us time at the machine when we could be making their order. Colored buttons are highly needed. Also, ever since the last software update that affected us directly, it is harder for me to add new products to the menu and put them in the right place. I can't put my finger on what changed, but i have trouble adding new products under existing categories. They come out as new buttons on the main screen. Not sure how to fix that.

Pros

Our main problem before CAKE was time. It was taking too much time for servers to get something written on paper and get back to the POS to put everything in. If the internet was down everything was down so we wanted something cloud based so we could continue with transactions even if the internet had problems. CAKE meets all the needs we were looking for. We've got a much faster turnover rate on being able to get orders in and back to kitchen and out to the table, and we can continue taking orders even without internet, which have both helped with revenue. We also like using the guest manager system so when we run out of tables we can get numbers and page when tables open up which was an added benefit. I can also do things on the fly like change the menu even when I'm not on the restaurant, someone just gives me a call and I can add it from my personal laptop and it goes directly to the POS system, which has been really helpful as well.

Cons

Touch screen interaction is not instant. There is a half second lag in some of the menu screens. It may not sound like much, but anyone in the restaurant industry knows that every single second counts during the lunch rush. This lag also includes certain unnecessary animations between certain screens.
Certain features such as an on the fly print button from the table layout screen would decrease our table times.
The Split screen is very counter-productive compared to other systems.

Pros

Extremely user friendly. Easy to change user permissions, access reports, and update menu from system, back office, and from any computer or mobile device even offsite. Reporting is clear and easy to use as well.

Cons

No major issues. Easy to access reports- could have added features to make it easier, such as the payroll hourly reporting feature- it would be better if it had an option to click the employee name to see all of the daily hours listed for each instead of having only the timesheets function to see the list. Also, on the item sales- listing the add-ons or upcharges for side options would be extremely helpful- could be a drop down similar to the categories. Otherwise, reporting is great and as easy to use as the rest of the system functions.

Pros

we are very behind with the technology equipment and relationship with business and costumers daily base ...kiosk with self selfservise cash out

Cons

yes missing a lot of improved no try to update with the new technology and relationship with costumers daily base

Alternatives Considered

Toast POS

Reasons for Choosing Mad Mobile Restaurant POS

they have everything that i need

Switched From

Toast POS

Pros

When we switched from our old POS to CAKE, we were looking for something faster and easier which is exactly what we got. Our old system had a server and all the data made it super slow. We like having the ipads that take orders faster right at the table. It's a lot easier to update the menu or make changes and I can actually change it from my computer so I don't even have to be in the restaurant. I can do it from home the night before and it'll be ready the next day. I also look at sales reports and employee hours from home a lot too. There's not a lot of user error, and it makes things in general a lot smoother.

Cons

the connection with iPad has to refresh often , that means the waitress has to check iPad before going to tables i am not sure is because the system or our connection is very poor.

Pros

CAKE was our first POS for this location. As far as changing menu items or modifiers or printers it's super easy, hands down way easier than any other program I've used. It's also very easy from a user standpoint for staff members to ring things in and find items. Because it's not overly complicated and just very straightforward it was super easy to get the restaurant up and running when we started out. I use the sales reports and also the time and attendance reports for payroll. It's very convenient to have it as well as remote access. We're also able to see if people delete things prior to payment or after being sent to the kitchen to be made, so we were actually able to catch an employee stealing with that information. Overall I think it's great. If you're thinking about trying it I say go for it. The fees are reasonable, it's nice to have credit card processing straight through it, and when we batch out at the end of the month, we can log in and see easily what the fees were and what we received. I'm very happy with it and would definitely recommend it.

Cons

I honestly do not have anything negative to say. However, adding a stylus to the signature pad would be helpful for guests less savvy with tablets.

Pros

My restaurant has been open for 4 years. We started with CAKE POS, and have no plans of switching anytime soon! Never had any issues with the hardware, still using the same touchscreen units. Software has been great, never crashes or loses data or info etc. Very user friendly, straightforward. I have personally programmed our menus and modifiers. We use order pads, just the same as base POS, no learning curve there. We added Guest Manager last year, that has been a great addition. CAKE is constantly updating the software, trying to make it better and more beneficial for their customers. Customer Service has always been Fantastic any and every time I have called with any questions, concerns or issues. I recently had a great experience with [SENSITIVE CONTENT HIDDEN]. Definitely recommend CAKE!

Cons

Honestly I can't really think of anything glaring. At times we were like "why can't we split a single food item between two guest." But customer service always offered a solution, even temporary, while developers were working on updates for small complaints like that from customers.

Pros

The overall CAKE experience has been great from day 1 of asking questions to now 2+ years in business and using it daily. "Patience and care" that we knew what we were getting and the knowledge to work it was the deciding factor for our choosing CAKE.

Cons

I miss some of the features from the reports prior to the most recent updates but I like a lot, like the date range being as long or short a time frame as I want, of the new reports. I like the original "Employee Clock-Out Report". I still use it because the new "Payroll" report prints to lightly and is too busy with un-needed columns for my payroll purposes.

Pros

CAKE is our first POS system and it has made a huge difference from pen and paper. Orders are less complicated and we have easy access to all the information we need for both the restaurant and catering sides of our business (receipts, signatures, credit cards, customer info.) Adjustments to the menu take seconds and there's no paper to lose. Online ordering has increased a lot, orders are going out faster, and of course in restaurant operations efficiency is key. On top of that, we have great reports so we don't have to do math for trends, and it's so easy to learn for new staff. We're really happy overall and would definitely recommend it!

Cons

When the system updates, it will revert back original settings after updates. Some options aren't customizable.

Pros

Conversation Summary/Sample Review:
When we opened our restaurant, we were worried about inventory control. Our sandwiches are all about choice which means a lot of different modifiers. CAKE has made keeping up with those modifiers and inventory a lot easier. We check every week to see what's selling, so we can manage what we need to have. We were doing a festival this year and thanks to this system, I was able to go in and check last year's numbers so we knew exactly what to stock this year. I've also used the information from the reports to do our taxes. I especially like that I can change anything from my laptop at home, so if I wake up at 2 AM and forgot something I can do it right away instead of waiting until I'm back in the restaurant. There aren't really many problems but every time I have one I just call and it's usually fixed.

Pros

We've had CAKE at this restaurant since day one. It's super user friendly and so far very low-maintenance. I love that it's cloud based, so there's no worrying about computers going down or something not booting correctly. The system has the complexity built in but it's also still easy to use. We use sales and labor reports to track item sales, which helps with inventory because it gives a direct shot of what we're using instead of guessing what to reorder or what we might need. It's easy to update the menu, and a lot of it you can even do from your phone. It just makes the job easier and there are so many things that I don't have to worry about. I don't take it for granted because I know better having worked in other systems in the past but if the average user knew the alternative to not having it they'd see how much harder it would be having to do everything by hand. It's a huge difference.

Pros

Overall Cake works well for our business. It is easily modified by management and owners. Easily modify menu in a timely manner.

Cons

We offer delivery, takeout, and dine in. It would great if the kitchen ticket would be bold for delivery. Also wish that the kitchen printer would print all modifiers in red to eliminate kitchen mistakes. During rushes the kitchen staff could glance at the prep ticket rather than having to read the entire ticket again. Another issue is when creating side items for example, baked potatoes, you have to create a baked potato plain, baked potato with butter, a baked potato with butter and sour cream, etc. therefore cluttering up the screen.