eHopper Reviews

Pros

The staff and owner are incredibly helpful, friendly and patient. They will give you as much help as you need and/or want. The software is fairly easy to understand, even for someone as old and stuck in his ways as I am. If it can be done, they will help you to do it.

Cons

The main issue we had was my lack of understanding about how POS systems work. My background is in governmental accounting and analytics, so I sometimes asked questions that were somewhat irrelevant, not exactly what I needed, integration issues with other products, that kind of thing. But once I got up to speed, things went well. Most of my issues related to my lack of where I needed to go to make it best for us to operate.

Pros

Consistent up time, ease of use, and overall great support to help with understanding the wide variety of features offered.

Cons

One or two features require a bit of understanding to get it setup right.

Pros

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

Cons

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her.
If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company.
On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person.
That the real face of the technical support right now in 2020.

Pros

Great customer service! No long wait times on hold and quick resolution to my problems.

Cons

At this point I haven't experienced any negative aspects of eHopper

Alternatives Considered

KORONA POS

Reasons for Choosing eHopper

Because SalesVu had a large price increase

Switched From

SalesVu

Reasons for Switching to eHopper

eHopper had the best price; all products seemed similar

Pros

I love everything that ehopper does and has to offer.

Cons

I don't have anything to say about the least because I love it!!

Alternatives Considered

Lightspeed Retail

Reasons for Choosing eHopper

I switched because I love ehopper so much better, they have more then square has to offer.

Switched From

Square Point of Sale

Reasons for Switching to eHopper

ehopper had more programs that I was looking for and at a reasonable price so that's why I went with this company.

Pros

Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well.

Cons

Lack of reporting, lack of customization IE receipts, entries required that don't make sense, IE departments that don't display anyways, constant time outs on back end and needing to constantly log in, lack of integration with Moneris - an ongoing problem since the latest apple update.

Alternatives Considered

Vend, Lightspeed Retail and Shopify

Reasons for Switching to eHopper

Price regrettably, even though I saw the poor reviews I thought we were small enough after the trial that it would work out fine but you need to consider future growth and reporting capabilities.

Pros

Availability on poynt platform, inventory management, reporting

Cons

Inability to offer a refund without card present. Inability to do partial refunds. Sometimes transactions are missing, they show up in poynt but not in ehopper. Definitely still some bugs. No phone app. Lack of built in and included in plan customer data collection

Pros

I was able to try it for free 1years with all the function I desired before to pay something for it, second store opened.

Cons

the way of the refund work for a small business sometime it isn't convenient for our customer but we always figure it out for them at the end.

Pros

Accessibility, User Friendliness, and Stability

Cons

It sticks at times with the all in one POS

Pros

Looks Great - easy for the staff - back office is what i have been looking for

Cons

stock take is not doing what i need

Need a fast cash out to help staff when bar is busy

need more metric measurements for australia

Pros

We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.

Cons

There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Pros

Not sure what to say here as mainly posting for the bad support

Cons

support is not consistent... we are located in South Africa...we have an issue with our printer.
Epson printer.... we have to wait until 6pm for someone to help us eventually... and after 20 minutes the support says he can't fix issues with an Epson printer, not supported by their system.... sorry but that is a Joke...

Pros

The customer service provided by [sensitive content hidden] was exceptional. Despite facing multiple challenges and hurdles, she navigated them with grace and ease, consistently answering my numerous calls. [sensitive content hidden] not only efficiently handled the complexities but also secured an incredible bundle deal for me, setting up my startup for less than $200.00. Her efforts made the entire experience seamless, and I highly recommend their service.

Cons

The so-called "con" is not really a downside. The only advice I can give is to be prepared for receiving top-notch equipment. You're getting a high-quality product along with an excellent program that includes unlimited training. Adjusting to everything new may take a bit of time since they offer a lot, so my suggestion is to start by uploading the necessary apps, learn those first, and gradually incorporate the fantastic additional features as you become more comfortable.

Pros

What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.

Cons

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.

Pros

The software was affordable, the team was very responsive to troubleshoot any issues we had.

Cons

The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.

Pros

Ehopper is absolutely wonderful. Super easy, clear and professional looking interface. Allows for easy transactions and quickbooks integration. Really good customer support.

Cons

To really unlock it's full potential you have to purchase the subscription. I would love to just pay a one time fee and be done with it but it seems everything is going in the way of subscriptions.

Pros

- Free to use (for one location, great for very small businesses)
- Manual sales
- Prompt customer service
- Ability to splits taxes and whatnot

Cons

- Issues with connectivity
- Certain functionality issues
(ie. Split payment process tedious, no support for gift cards, difficulty reprinting hard copies for certain type of returns, etc.)

Pros

EHopper is very easy to use and have had a good experience

Cons

I haven’t had any big issues. I had an issue in the beginning but got resolved

Pros

It is easy to use and understand. I like the tabs and the matrix options for different sizes or nicotine levels!

Cons

I have not figured out how to transfer data to my Quick Books Destktop.

Pros

Its organized and easy to use, it tracks information well and accessibly

Cons

It stalls out sometimes and doesn't remember credit cards, sometimes there is a delay in the response when typing. Setting up the back office menu is not very good. I want to have a home screen with the most accessed products, but when you ad them to the menu they all automatically shift and its frustrating. The dual screen would be cooler if it were touch screen so customers can sign for credit cards on the opposing screen instead of having to turn the whole ehopper unit to get a signature.

Pros

Easy to use pos. Anyone can use checkout.

Cons

Difficult connecting to Quickbooks. Although I have just recently tried.

Pros

Easy of use, products display, currency options

Cons

Diagrams of restaurant tables, price of the product

Pros

Easy to work.
Best price on the market.

Cons

Need a lot improvement.
Need more reporting options

Pros

It is beautiful and simple to learn. Very user friendly.

Cons

The software is great, can't think of anything I don't like

Pros

The best thing about the software is the ease of use. The customer service behind this product is what makes it so easy to use. From loading menu Items to answering questions by phone or email within minutes. Once you understand the product you are off and running with no need for additional support.

Cons

Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.