Simpro Reviews

Pros

Simpro is an excellent software for project management. it embeds features such as estimation, planning, execution of tasks, inventory management. it's really a complete and quite easy to use software.

Cons

I have to use it at least for 3 pojects to get my hands on it.

Alternatives Considered

MeasureSquare

Switched From

MeasureSquare

Pros

Job costing is an important concern for us and SimPRO does an excellent job of tracking job costs. We are hoping for continual development in the ease of use for tracking labor and time on the job, but overall, SimPRO does a great job of job cost management.

Cons

Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly. Also, there are some features that I wish could be improved, such as contract / agreement integration and a more intuitive way to find / locate jobs on the fly using the mobile app. I am looking forward to the rollout of the new SimPRO Mobile app, which may address the later concern.

Alternatives Considered

RazorSync

Reasons for Switching to Simpro

Several reasons... SimPROs offices are local for us. Also, we liked the job costing capability that it has. Good people that are responsive to calls and offer help to simple issues over the phone.

Pros

The Quote features and catalogue worked well.

Cons

Time entering, looking back on jobs, live time costing

Alternatives Considered

Joblogic, ServiceTitan, ServiceTrade, Fieldpoint, Jobber and Service Fusion

Reasons for Choosing Simpro

We were looking for a more encompassing CRM that would require less man hours to run

Reasons for Switching to Simpro

At the time thought it was the closest one to cover all of our needs.

Pros

Looks professional and has transformed our daily processes

Cons

Project Gant charts could be more flexible

Pros

I like that we can track a job/project through the entire process starting with Lead Generation to creating an Estimate and then converting the estimate into a Job/Project all the way through to the final invoice. All stages of the project life cycle can be tracked and job-costing is a breeze because all job Purchase Orders, technician time sheets, etc. are visible.
The inventory management capabilities are a significant improvement over our previous methods. Having all of our vendor's products entered into the Catalog with visibility into our current on-hand inventory makes things more efficient during the estimating process and provides means of controlling how and when materials are assigned to jobs.

Cons

The user interface can be improved a little to make accessing information a bit more intuitive. It is not difficult by any measure, but I would like to see more flexibility and drag-and-drop capabilities - especially with the estimating portion.

Alternatives Considered

Tigerpaw Software, Corecon and QuickBooks Desktop Enterprise

Reasons for Choosing Simpro

CW is designed more for Managed Network Service companies so although it did do a decent job with work orders and time entry, it was not effective at managing our materials inventory.

Reasons for Switching to Simpro

I liked the fact the the software was initially conceived and developed by someone that had experience as a contractor. Since many contractors share the same pain points related to tracking and controlling job costs, I felt that these would be addressed more effectively than a software developed for a generic audience or industry.

Pros

Rather than a cookie cutter software, we were able to build simPRO specifically for OUR company's needs. It is saving us more time than I ever imagined! It is user friendly from both the administration and technician standpoint. My technicians are actually excited about using simPRO because it is straightforward and efficient.

Cons

It has taken time to get it up and running just the way we want it, but that would be the case with any software.

Alternatives Considered

Tigerpaw Software and Service Fusion

Reasons for Choosing Simpro

Our previous field management software was too cumbersome to retrieve information and was limited in its functioning.

Switched From

RazorSync

Reasons for Switching to Simpro

It was important to have a cloud-based system and one that would grow with our company.

Pros

Ease of use, functionality, easy to scale up and down with the software.

Cons

I hate the fact that I cannot remove the ability by security group to download whatever is on the screen. This is a huge data info/sec problem. For a business product I should have the ability to limit employee's ability to download a CSV file from any screen effectively handing out my pipeline, customer list, etc to whomever they want. There should be some control for this and this is almost to the point where the product is unusable because of security requirements we have from our own customers.

Pros

simPRO Enterprise is functional! And improving all the time. It's quick to load and easy to navigate. Now, this may be because we were one of the first to use it in Canada, but the level of customer service and attention to the users requests throughout our set up and subsequent upgrades has been amazing.

Cons

I would say, it has a learning curve - but if your implementation team are on the ball - you'll be ok!

Pros

Customer support is always available when we need them and extremely easy to work with. SimPro software has extensive features to grow with our business. It is an all-in-one solution for us and eliminated the need for complex integrations.

Cons

Setup took some time and implementing required a lot of tweaks to the setup. But, with the amount of features we are utilizing it was to be expected. It also really helped to have a Simpro implementation specialist onsite during the process. Much better than trying to do it remotely like we have with previous software.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Simpro

Did not track inventory and software was slow

Switched From

FieldEdge

Reasons for Switching to Simpro

Cost and pre-configured features

Pros

The end-to-end solution of simPRO, from Lead to Invoicing, has helped to transform and streamline our business processes, going from an old server-based system to this new cloud-based system. Overall simPRO is a versatile field service management and service desk software that can also incorporate the management of larger projects.

Cons

Asset management and asset/job history could be more transparent. The system is very much geared towards assets that do not have multiple parts to them as it's difficult to see what parts have been replaced or haven't over time, plus you cannot see total asset spend of callouts.

Pros

What it was sold as being able to do, the local support with redundancy into other regions.

Cons

Nothing turned out to be true, local support hang up on you, phones go dead, system doesn't live up to the hype. We are seriously considering going to spreadsheets after dealing with this company.

Pros

Great to change to Cloud Based product. Customer support is the best. Nice to be able to talk to real people and have them remote in and help with issues.

Cons

Not being able to keep any other modules open other than Jobs Quotes Purchase Order Receipts Invoices. It would be great to keep the People, Schedule Catalogue Invoices Utilities and Reports open in tabs at the top. I have to duplicate the pages in case I get a phone call and have to enter a new job or do a customer query otherwise I have to re-start my report, for example, all over again. simPRO is not very comfortable being duplicated. Dealing with stock is extremely difficult and transferring Work notes and Technician notes over to another job if the Electrician has written in wrong job or cost centre. Some reports are not suitable and you cannot customise a report beyond the parameters it was created from.

Pros

The software provides us with a centralised platform that integrates all aspects of our workflow processes. It provides an organised structure for maintaining all information relating to a specific quotes/jobs in one place, with easy access to all relevant staff members.

Cons

A specific area of the software we find challenging is the catalogue. The catalogue is very difficult to maintain as it works on the assumption that suppliers are able/willing to provide catalogue upload lists and doesn't account for suppliers using the same part number for different products.

Pros

Good general features and relatively easy to setup and use.

Cons

They take soo long to implement user suggestions, they have a forum and voting system for ideas but then take no notice of this when the do their upgrades, come on SimPro start listening to your users...

Pros

Simpro has excellent features to streamline processes like auto triggered notifications. These are helping our company take the step forward to compete with big players in helping us look professional.

Cons

The set up can be tricky. I have made numerous phone calls to your support line for them try investigate why something doesn't work as thought. There is lots of great people in the support team and they generally go out of their way to help resolve the issue.

Pros

I love being able to integrate all the processes, from my technicians time, to purchase orders, to inventory tracking, and customer asset management. Simpro offers a robust system, with more features than we will probably ever be able to use.

Cons

As our company has grown, we have had to add several users, causing what was a reasonable price to be quite expensive now.
Technicians and sales app doesn't always cooperate especially in areas of poor cell service.

Pros

Workflow - There is a clear process. Keeps everyone on the same page. It provides a framework and process for submitting, reviewing, approving, assigning and tracking project requests.

Security - It's highly secured as far as our experience.

Cons

Invoicing flexibility - We need a proper Integration capability.

Custom fields - This is limited.

Dynamic Emails - It's not easy to have access to custom fields in the emails.

Pros

Simpro has Multiple Features that have increased efficacy across different factors of our business. from Scheduling, Purchasing invoicing ECT.

Cons

Speed of implementing discussed ideas, through the ideas process

Pros

Easy to implement the back office side works really well and gives the ability to manage stock and jobs easily. The integration into Quickbooks is flawless and is a great boon.

Cons

The mobile app is hard to use not intuative and lacks some funtionality.

Pros

The customer support is amazing. I learned the program form them guiding me through everything

Cons

Not the easiest program to learn it also is missing some features the would come in handy.

Pros

Service order flow, scheduling, invoicing. Also, the training and support is fantastic. Trainer kept us on track and productive. Came back when we were ready to launch and cleared up alot of things.

Cons

The mobile app needs some help, but I think most do at this point in the world of technology. We expected a little more and hope more is in development

Pros

The software has the potential to be very good but ....

Cons

... the forms are utterly inflexible and customer support is absolutely terrible. Communication from my so called account manager is non existent even though i have spoken to him and he knows we are having issues. I really am utterly disappointing in this product and the company. We have invested thousands of pounds and countless hours trying to set up the system, as they promise so much, but in reality they have delivered very little, and certainly for us, an unusable system. Even after we told SimPro we are considering cancelling our monthly contract we still didn't hear from our account manager or anyone else. Is this what they call customer care ?? .... or maybe its customer don't care.

Pros

Job management and the system is relatively intuitive and easy to learn

Cons

System strong on job costing & management - could be improved to further support high volume recurring job service businesses

Pros

Our process have been so streamlined since we started using Simpro. It makes having checks and balances so much easier and communicating with our customers.

Cons

You have to be on top of making sure every single setting is correctly set and we have had issues organizing the contacts.

Pros

The ability to mangage and develop the customer relationship from lead to invoicing and payment makes simPRO an obvious choice for any business that needs full visibility. The design of the software follows a logical flow so makes adoption easier.

Cons

Like many solutions of this type, they come from a reactive maintenance background with pre-planned maintenance a later add-on. simPRO has some capability around this but it is not fully featured as things stand. However, we are working with simPRO to deliver much needed functionality to properly deal with the scheduling and invoicing implications of PPM based contracts.