--- description: Review of SearchUnify Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SearchUnify | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Enterprise Search Software](/directory/4368/enterprise-search/software) > [SearchUnify](/software/228247/searchunify) # SearchUnify Canonical: https://www.softwareadvice.ie/software/228247/searchunify Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/228247/searchunify?page=2) > SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Knowbler, Agent Helper, and Community Helper. With its industry-first robust LLM integrations across its suite of products, coupled with the federated retrieval augmented generation (FRAGTM) architecture and neural search capabilities, the platform retrieves relevant information and responses to deliver more accurate and contextually appropriate customer and employee experiences. The platform allows support teams to resolve customer queries faster, easily predict case escalations, and drive knowledge-centered service, thereby improving FCR and support ROI. SearchUnify further empowers knowledge managers to enhance employee productivity by improving knowledge discovery and findability with real-time insights. Features: - Neural and Semantic Search - AI-powered Relevance \& Manual Tuning - ML-powered Personalization - NLP-fueled Contextual Results - Rich Search Analytics \& Reporting - AI-powered Support Applications - Rich Snippets \& Knowledge Graphs - Intelligent Spell Check, Synonym and Acronym Recognition - NLG- fueled Reports for Next Best Action - Intent Detection \& Entity Extraction - Content Gap Analysis > > Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 11 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Grazitti Interactive Inc. - **Founded**: 2008 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Available Countries**: Australia, Canada, India, Israel, Singapore, United States ## Features - AI/Machine Learning - CRM - Catalog Management - Chatbot - Collaboration Tools - Content Management - Faceted Search/Filtering - For Enterprises - Full Text Search - Fuzzy Search - Indexing - Machine Learning - Metadata Management - Multiple Data Sources - Natural Language Processing - Natural Language Search - Performance Metrics - Real-Time Analytics - Role-Based Permissions - Search/Filter ## Support Options - FAQs/Forum - Knowledge Base - Chat ## Category - [Enterprise Search Software](https://www.softwareadvice.ie/directory/4368/enterprise-search/software) ## Related Categories - [Enterprise Search Software](https://www.softwareadvice.ie/directory/4368/enterprise-search/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software) - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) ## Alternatives 1. 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Showing matching results from different sources on the case page itself, helps us save time to search for information at various locations. SearchUnify's engineering and implementation team was very responsive and resolved the initial implementation issues very quickly. I must say that I was impressed by their speed of response. > > **Cons**: It should support more sources. The Salesforce windows where the search results are displayed is very small. However, it is not a fault of SearchUnify rather Salesforce is quite inflexible. > > Implementation is easy but requires a bit of planning. However, the return of investment can be measured by a reduction in time to resolution and less support volume. SearchUnify's engineering team is incredibly fast and empathetic to customers. ----- ### "Deep Behavioral Insights Provided by Search Unify" — 4.0/5 > **Garrick** | *27 November 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use Data return Responsiveness of the team > > **Cons**: The amount of tools to customize search functionality can be overwhelming at first. > > Allowed us to return search results from all content resources in one unified area and experience. The data has allowed us to understand, in real-time, our customer's needs and then to develop content that provides the targeted answers. ----- ### "Good overall search engine" — 4.0/5 > **Daniel** | *17 April 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: SearchUnify is focused on great customer service. Once setup, it is quite stable. > > **Cons**: The gauranteed price increase every year is difficult.Indexing has to be done in a very specific way and if it is not done that way, the index can be left unusable. Have not had any indexing issues for about a year now. > > Good company to work with. They want it to work. Integrated with SalesForce quite well. ----- ### "Great search platform with excellent support" — 5.0/5 > **Kristin** | *17 March 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The entire concept of the tool is cool. I love how we can connect to multiple sources to pull relevant content back into one search results page, reducing MTTK. I also love the analytics and being able to see the journey and identifying gaps. > > **Cons**: That we haven't been able to embed it into Confluence however this is apparently something they can do now and we are working to address this. > > I've been involved with all aspects of using SearchUnify, from the initial purchase to on-going usage and administration. There are quite a few areas that I really like. I think the team has been amazing to work with, they have been responsive and really go above and beyond to try to help us solve problems. They have been open to suggestions and since the beginning, I've seen continuous improvements in the product and what's offered. ----- ### "Everything You'll Want in Your Search Solution" — 5.0/5 > **Lana** | *23 January 2020* | Online Media | Recommendation rating: 10.0/10 > > **Pros**: As the Senior Community Strategist at Zuora, what sold me on SearchUnify was their analytics dashboard. It provided every detail one could possibly want from a user's search and provided information that one could take immediate action to improve results. > > **Cons**: I would like to see in-app information dialog boxes that explained what results were and for what timeframe. However, whenever I ask their support team any questions, they are quick to respond - and respond with detailed explanations. > > I'm extremely happy and look forward to their latest releases.  They really understand their stakeholder's needs and always deliver. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/228247/searchunify?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/228247/searchunify) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data