Acumatica Cloud ERP Reviews

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews
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User Reviews Overview

About Acumatica Cloud ERP

Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Through leading-edge technology, best-in-class business functionality, and customer-friendly...

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Feature ratings

Value for Money
4.2
Features
4.2
Ease of Use
4.1
Customer Support
4.0

Browse Acumatica Cloud ERP Reviews

136 of 136 reviews
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Shovon
Shovon
  • Industry: Consumer Goods
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
N/A

5
Reviewed on 24/8/2022

A good Cloud ERP solution

Pros

When we think about ERP, as a cloud ERP solution, this one is great. Because of being cloud based, it's very powerful to integrate and it also gives the flexibility to work on the go, even with a mobile device and internet.

Cons

Cloud based comes with both, dependency on server makes it difficult when server is having an issue. Also because of that, costing increases.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Acumatica Cloud ERP

In search of a cheaper solution with modern features.

Switched From

Tableau
Brandon
Brandon
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 10/10/2023

Effective ERP for e-commerce companies

Operating in the cloud provides us with numerous advantages, including accessibility from anywhere with an internet connection, scalability, and automated upgrades; it is a vital ERP solution in our everyday operations.

Pros

We've been able to increase our customer base, order volume, and inventory thanks to Acumatica. Work that doesn't have any problems can be processed fast thanks to automation, and problems that need human intervention can be brought to light as soon as possible. Our stock is more precise than ever before.

Cons

It's highly adaptable to the needs of any business, but tailoring it took us a long time, and the licensing, modification, and upkeep costs can add up to a lot, making it difficult to implement for startups.

Kim
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 6/9/2024

Controller

It has been good. Reports are my only sore spot.

Pros

User friendly. Ease of using. All around great product.

Cons

Reports could be a little more user friendly and should be able to create new ones a little easier than we can at this time. Need to much support to create specialty reports. Sales tax reports should be a standard report for all companies.

Top Acumatica Cloud ERP Alternatives

SAP S/4HANA Cloud

Katana Cloud Inventory

John
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 14/7/2023

If You Need A Good System, Try Quick Books. It Has Better Options Than Acumatica

The realization that we made a honorably mistake and should have selected a different system. And I fear that when we express our frustrations that they will kill off our service as they have expressed this directly to me in a veiled threat during one of our conference calls.

Pros

At this time...Nothing. Internally we call it Crapmatica.

Cons

Acumatica ERP software, in my experience, has been quite disappointing. It falls short in several areas, and I can't help but feel frustrated with its limitations. One major issue is the lack of basic reporting features right out of the box. Unlike other accounting software, there is no intuitive "drill down" function available anywhere in this ERP system. Instead, finding information requires a tedious search or running multiple reports on top of each other.What's worse is that certain essential reports are simply missing, forcing users to rely on costly implementation services to create custom reports. Even then, any necessary adjustments come with an additional financial burden. This lack of flexibility and the associated costs are significant drawbacks.The payroll system, a critical component of any ERP, is another letdown. Despite its high price tag, it fails to deliver reliable functionality. This can cause major disruptions to business operations and create unnecessary stress for users.Furthermore, when it comes to analyzing sales data and estimating costs and hours spent on a specific customer during the opportunity phase, Acumatica proves to be inadequate. The system lacks the necessary tools to input this information for opportunities, such as quotes or bids. This limitation severely hampers the ability to make informed business decisions.I could delve into more grievances, but it would only escalate my frustration. I do not recommend this system.

Alternatives Considered

NetSuite

Reasons for Choosing Acumatica Cloud ERP

to update from an old accounting system to a complete ERP

Reasons for Switching to Acumatica Cloud ERP

for the payroll! which doesn't work.,

Response from Acumatica

Hi John, thank you for sharing your feedback on Acumatica. We are very sorry to hear about your experience so far. Could we have someone from our product/customer success team get in touch with you to discuss and address your concerns?

Replied 11/10/2023
Dave
  • Industry: Paper & Forest Products
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 29/8/2024

Acumatica - Robbins

Overall we have had a very good experience using the Acumatica software.

Pros

The system is very user friendly. Most of the screens have the ability to download to excel.

Cons

The financial reporting could be improved. We are using the Velixo add on which gives us much more flexibility.

Alex
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 4/12/2023

Customizable Cloud Accounting Software

Very positive, so far any issues or short falls we've encountered have all had solutions.

Pros

Cloud based so that it is easy to access from anywhere, but also a plethora of security options such as MFA and IP access restrictions means it can be made secure as well. Extremely customizable, pretty much any page or screen you encounter can be changed to better match the needs of your users. Features a built in reporting option that makes creating financial reports a breeze, and a downloadable report designer to handle any sort of complex reports. Highly customizable in regards to it's ability to import information from external systems as well as it's ability to export.

Cons

No necessarily a con for ourselves but the highly customizable nature of Acumatica may mean that some customers may not be able to take full advantage of the system without a skilled technical users on staff. Additionally Acumatica does not feature a Canadian payroll module yet and we need a 3rd party software to make up the difference.

Becky
Becky
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 17/3/2023

Acumatica, the incredible ERP system

I enjoy being a part of the Acumatica community, and I find their ability to automate processes through business events, import scenarios, and workflows using low- or no-code to be particularly impressive.

Pros

When it comes to business software, Acumatica is without peer. The system is fantastic, and because it exists in the cloud, it can be accessed from any device at any time. It's easy to use, and you can tweak it to meet your specific requirements.

Cons

This module for fixed assets is insufficient. Converting a transaction to an asset is cumbersome and inconsistent with posting in the right time periods. As a customer, I hope the screens associated with my service contract get updated in the near future.

Audrey
Audrey
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 4/8/2023

Excellent ERP solution that scales with a business

With Acumatica, we've been able to enjoy simpler procedures, a significant boost in productivity, and enhanced data management. Acumatica's amazing automation features allow us to streamline our business processes, imports, and workflows.

Pros

When it comes to managing finances, operations, and customer connections, it is one of the best ERP programs available. Since it is hosted in the cloud, setting it up is a breeze.

Cons

Although it has evolved and added features over time to become a comprehensive resource, it still falls short in several key areas, necessitating the exploration of complementary solutions that come at an additional cost.

TC
  • Industry: Industrial Automation
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 22/8/2024

Flexibility and customizable

we are able to communicate to 3rd party application i.e Power Bi which establish details data analysis, and we are also getting data from our own database application through customized API.

Pros

flexibility, modular and customizable at the user level.

Cons

if the data field listed in the generic inquiry screen is editable without enter into the relevant screen i.e sales order screen, opportunities screen.

HILDA
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
2

5
Reviewed on 5/9/2024

BUSSINES OPERATION MANAGER

WE HAVE USED ACUMATICA FOR 10 YEARS, IN GENERAL IT IS AN EXCELLENT ERP, HOWEVER, WE HAVE NOT BEEN ABLE TO USE IT 100%

Pros

ACUMATICA IS A HIGH QUALITY PRODUCT, EASY TO USE

Cons

NVENTORY VALUATION AND HANDLING OF IMPORTED PRODUCTS, AND THE INITIAL BALANCES IN GENERAL LEDGER

Brian
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 27/10/2022

Acumatica Review

Overall excellent, highly recommended.

Pros

Essentially unlimited number of open concurrent sessions, works equally well around the world

Cons

Issues that require the Acumatica Dev team's assistance can be slow to resolve

Alternatives Considered

NetSuite and SAP Business One

Reasons for Choosing Acumatica Cloud ERP

Needed a scalable web based ERP tool to support growth in the business.

Switched From

QuickBooks Desktop

Reasons for Switching to Acumatica Cloud ERP

Better fit, value, and ease of use.
Ed
  • Industry: Construction
  • Review Source
Value for Money
N/A
Features
4.5
Ease of Use
5
Customer Support
4.5

4.5
Reviewed on 30/12/2015

Great Cloud ERP System with an open source

Pros

Access data anytime from any device anywhere around the world via an internet connection with a consistent real-time visibility. All users can access and input data into a centralized data store which puts consistent updated information at everyone’s fingertips instantly.
the flexibility: Easily scale resources up or down as needed without making a major investment decision. Cloud ERP software will remain current with automatic updates as part of your Cloud ERP service contract making it easier to take advantage of new capabilities.
More Responsive Service and Support: Cloud vendors provide more detailed information to Cloud ERP users at every service level and are more motivated to provide the best customer support.
Faster Time-to-Solution Value: When using public cloud models, businesses don’t have to buy and deploy infrastructure which allows them to be up and running with their Cloud ERP system much more quickly.
Minimized Financial Risks: Reduce upfront capital spending on technology infrastructure and the option of subscription software licensing thus further minimizing financial output and risk.
Economies of Skill: Vendors deploy, manage and run Cloud ERP solutions so businesses don’t have to, therefore allowing them to focus more on employee success, optimal business growth and bottom line profit initiatives.
Easy adoption and the user frendly, the seamless integration between the erp and microsoft office 365 and the workflows.
easy to customize without needed to have deep technical knolwledge to do the customization, the cost effectiveness of the ERP allowing us to increase the profitability, in addition the fact that maintennance of the database is easier, and the inclusion of CRM with the ERP accessing a unique database. Integration with PowerBi, and Financial reporting.

The software price is not based on the number of users. and the posibility to grow with the software. easy consolidation between companies with differents multi-currencies and multi-languages. Worldwide access.

Cons

there is just not much i can say about dislike, due to any issues that i have with the system, the system was able to complete all the process without customization.

Jamine
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/7/2023

Purchased with Aspire

Overall, Acumatica has done very well for us.

Pros

I like that it syncs well with Aspire. We love the reporting - our rep at High Touch helped greatly to set up the entire system and reports.

Cons

The credit receipts from Aspire do not sync over to Acumatica. This should be rectified sooner rather than later. Also, writing reports is not easy; we used our rep at High Touch to write all the reports.

Alternatives Considered

Sage 100

Reasons for Choosing Acumatica Cloud ERP

Recommended by Aspire sales team.

Switched From

Sage Construction Suite

Reasons for Switching to Acumatica Cloud ERP

Recommended by Aspire sales team.
Geoffrey
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 6/4/2022

Great ERP but missing a webstore B2B component

Excellent

Pros

Ease of use. Ability to create own inquiries and pivot tables

Cons

The existing integration with BigCommerce does not work! For B2B it requires a 3rd party add-on (Bundle B2B), the sychronisation is flakey and the integration lacks basic functionality such as customer price lists.

Alternatives Considered

Dynamics 365

Reasons for Choosing Acumatica Cloud ERP

Cost to upgrade.

Reasons for Switching to Acumatica Cloud ERP

Overall for us a better solution

Response from Acumatica

Thank you so much for sharing your honest feedback on Acumatica with the review on Gartner Digital Markets/Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. I will definitely pass on the feedback below as to the commerce integration. Let me know if it's alright to have someone from our product team get in touch with you to learn more about your experience. Thanks for considering, Kim [email protected]

Replied 12/4/2022
Arthur
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 25/7/2023

Acumatica Inventory Management

Even with a few issues, overall the system is very effective and efficient. He makes life working on inventory much easier. When handling errors in the inventory, it helps to be able to dive deeper into the past and movements of the items. They make it easier to find out where the item may have lived in the past and correlate where the item could have been moved to. The inventory needs these types of tools.

Pros

The features I like the most, are the ease of use when transferring items to different locations and updating purchase orders. The system is built for an inventory specialist especially when doing investigations on inventory errors and finding more details about a product.

Cons

The system does have issues when backtracking or updating many items. The system doesn't allow for changing more than when one item at a time for each location. You always have to go back to the home page to use the inventory details link.

Verified Reviewer
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/7/2018

Best of Breed Cloud ERP System

Ease of use, great dashboards, powerful technology, easy to integrate, and easy access to data.

Pros

Acumatica is a very scaleable solution. I love the fact that our business can grow and we can scale this product with our business. GAAP Accounting hasn't changed in ages, so what Acumatica brings to the table is new technology and robust functionality. I love the fact that all of our users can have access to the system with custom user roles. The network of connected applications continues to grow, making it easy to integrate with Amazon, Concur, and Docusign (among many others). Lastly, the unlimited user licensing is incredible. This allows our company to grow without paying a penalty for the growth.

Cons

There is very little about this product that I don't like. Acumatica only sells through a channel of partners. This is great if you find a competent, high-performing partner. If not, you may not take full advantage of everything this product has to offer. Make sure that you vet the partner you do business with just as much as the feature functionality.

Melissa
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/8/2023

Review1

Pros

There is Stability and ease of use - customization ability

Cons

Slowness after time - GI screens take a long time to pull up all data when searching

Isaac
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/5/2024

Professional Approach for ERP Support

Pros

Acumatica Cloud ERP has made the process of inventory management straightforward and there is no storage wastage.

Cons

Acumatica Cloud ERP has improvised all the operational proficiency.

Jaskaran
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 14/6/2023

Acumatica is an efficient cloud based ERP platform

The cloud-based nature of Acumatica allows users to access the system from anywhere, at any time, using any device with an internet connection.

Pros

The platform offers a wide range of modules and integrations, enabling organizations to adapt and scale as their business evolves. Acumatica has strong integration capabilities, allowing businesses to connect with various third-party applications, such as CRM systems, e-commerce platforms, payment gateways, and more.

Cons

The cost structure typically includes licensing fees, implementation costs, and ongoing subscription fees based on factors such as the number of users and modules required.

Harkirat
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 1/6/2023

Acumatica is an efficient cloud based ERP platform

Acumatica streamlines processes automates tasks, and provides real-time visibility into business operations. Acumatica provides accurate and up-to-date data across various departments, enabling informed decision-making.

Pros

Acumatica operates on the cloud, which provides several benefits such as accessibility from anywhere, scalability, and automatic updates. Users can access the system using any device with an internet connection. Acumatica has a user-friendly interface that is easy to navigate, making it accessible to users with varying levels of technical expertise.

Cons

While Acumatica offers a broad range of features, some advanced functionalities may require customization or development work. Implementing Acumatica can be a complex process that requires expertise and planning.

Ash
  • Industry: Consumer Electronics
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
1
Customer Support
5

4
Reviewed on 4/8/2023

My Review of ACU

Experience is good. It's just frustrating having to build everything from scratch.

Pros

I am not sure yet tbt. I am still using this product under a year now. I like the Cloud Aspect of it.

Cons

Report Design Editor / Wiki Editor / Everything seems very 1999 and not Modernized WYWG.Approvals & Maps is a disaster putting together - Nothing saves you have to go back. The whole Editingfunction of it is very draconian and old!. Creating INstances & Tenants is a pain and Customization Projects having to put them in again is such a joke. Upgrading is not fun!.

Doug
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 28/7/2023

Review

Pros

Nothing outstanding. Support is fair. Screens OK.

Cons

Horrible inventory control features. Poor report functions

Response from Acumatica

Hi Doug, thank you so much for sharing your feedback on Acumatica. We are very sorry to hear about your experience so far. Could we have someone from our product/customer success team get in touch with you to discuss and address your concerns?

Replied 11/10/2023
Janet
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
1

3
Reviewed on 14/3/2024

Could be better...

Overall experience sucks. I believe this is partially not Acu's fault. Don't use Kensium as a VAR, or IIG.

Pros

Um, it mostly works. Allegedly it's totally customizable.

Cons

Can't get basic financial statements. It's extremely spendy. Would prefer to be on NetSuite.

Response from Acumatica

Hello Janet thank you for sharing your honest feedback on Acumatica. We appreciate you taking the time to let us know about areas we can improve on. Could someone from our product/customer success team get in touch with you to go over the concerns? Thanks for considering.

Replied 15/3/2024
Jack
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3
Customer Support
2

3
Reviewed on 13/3/2024

Acumatica

Pros

Very user friendly, easy to customize inquiries

Cons

Inconsistent User Interface, Inconsistent Drillthroughs

Danielle
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/4/2022

Acumatica is the software partner we always needed!

Pros

Acumatica has streamlined numerous processes for our company. It's integration to our other software, ability to upload and download data, and ease of functionality make it a key tool in our growth.

Cons

There is nothing we need from Acumatica that we are not currently getting.

Response from Acumatica

Thank you for your positive review of Acumatica - we appreciate you taking the time to share your experience! - Kim, Acumatica

Replied 7/4/2022
136 reviews