RingCentral Contact Center Reviews

Pros

I like how it is easy to use for communicating with our client

Cons

It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best

Pros

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Cons

The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.

Alternatives Considered

Business VoiceEdge

Reasons for Choosing RingCentral Contact Center

Price and features.

Switched From

Business VoiceEdge

Reasons for Switching to RingCentral Contact Center

The price was right and they allowed us to do a one month trial to see if we liked the system.

Pros

It seems like it has a lot of options in its feature sets.

Cons

There were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult.

Pros

We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch!

Cons

Nothing, it works great for us and we love it!

Pros

This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses

Cons

The pricing is a bit on the high end of the market would be my only complaint.

Alternatives Considered

Grasshopper

Reasons for Switching to RingCentral Contact Center

Functionality was the primary deciding factor.

Pros

The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window.

Cons

Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.

Pros

Really great platform for internal company use. I used ring central at the doggy day care facility where I used to work. It was great to be able to communicate with my coworkers in a very fast pace environment where there's a lot going on. Able to search keywords to search for certain things in conversations.

Cons

I don't really have anything bad to say about this platform. It's not the prettiest, but it's simple and that's a great thing.

Pros

RingCentral can be used at work (via a regular phone) or on an app on my phone so that I have the option of working from home!

Cons

When I get a voicemail, it will show that it was going to my direct extension, however, it went to all of my colleagues on the support team. It's a little misleading when you are trying to figure out who is the best person to call back.

Pros

This is an industry standard and has all the basic bells/whistles for communication control

Cons

the GUI could use some work. It is easy to use with mtiple folks, could be better

Pros

Reports are so easy to run, accurate data and fast response.

Cons

Interface, could be better, needs to refresh and be more dynamics.

Pros

It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently

Cons

Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out

Pros

Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer;

Cons

Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out.

Pros

- Ring central is very easy to setup and use.
- This application has many features like recording, setting up rules for routing calls
- This application can be customized to very high extent.

Cons

- The pricing can be made more affordable
- They can add more features and limits to the applications

Pros

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Cons

It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another.

Pros

Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome!

Cons

I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue.

Pros

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Cons

I would love to be able to mark a text message as unread through the app on the computer. You can do it through the app on a phone, but not if you are using the site or the desktop app. It also be great if you could make notations on messages.

Pros

Trust me I've looked into other companies and no other will deliver like RingCentral.There's never any service interruption and the price is great for our small business and it gives us the flexibility to look as big or small as we want.

Cons

Customer Service is great but sometimes communication with reps can be frustrating but overall they are great.

Pros

Texting, having the app from computer to cell phone, create groups. There is more to do then you may think you need, until you start implementing them and realize how much more productive it is.

Cons

Customer service is rough to say the least, it takes like 15 minutes just to validate the account and by then your already frustrated before you even address why you called. It is also glitchy on the ring at random times, no idea why and no resolution given so far.

Pros

The support staff provided individualized attention to assist with onboarding of the software's many features and resolving concerns.

Cons

I had to find out about the contact centre services myself. My own account manager who was my first point of contact provided little assistance to me after I signed the contract. However, once I connected with the contact centre, I really felt like the team "has my back"

Pros

sounded attractive, price was reasonable, had good reviews mostly

Cons

not the easiest system to use, customer service was dismal

Pros

THIS PRODUCT IS VERY TO CONNECT TO AND LOG ON WITH, EVERYONE THAT I WORK WITH REALLY LOVES THIS PRODUCT.

Cons

THE ONLY THING I CAN SAY IS THAT WHEN WE FIRST STARTED TO USE THIS PRODUCT IT WAS VERY CONFUSING BUT AFTER LEARNING THE PROCESS IT IS QUICK AND EASY

Pros

I think what I most like about Ring Central is the fax capabilities. Just sending a simple email and it turns it to a fax.

Cons

I would probably say my least favorite thing about Ring Central is the price. Its maybe just a little high but not bad.

Pros

Using it in a medical field, less expensive than e-fax in the EMR, very easy to use, you can save all numbers by name, create your own facesheet, hippa compliance, can create multiple accounts, receive confirmation by email. Save paper.

Cons

It would like to have like software integration with the EMR, you have to “print” to send the fax, is time consuming.

Pros

We use this product for all our faxing and the consistency of service is great.

Cons

We've used ringcentral for over 3 years and I have not had any issues.

Pros

This software help my organization to have perfect platform to interact with prospects and clients. It also has us in managing our customer through effective communication.

Cons

The software is very expensive in terms of cost. It pricing policy must be reviewed downward to encourage more users.