User Reviews Overview
About RingCentral Contact Center
RingCentral's leading cloud contact center offers skill-based routing, agent management, real-time insights, and more to empower your employees to deliver better customer experiences. With the right tools, your agents can meet...
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- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
RingCentral
Pros
Easy to use, easy integrations with Salesforce and Groove
Cons
Can delay quite a bit, causing calls to fail
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Ringcentral has changed the way our company operates
It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10
Pros
It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript.
Cons
I would like it if I could send batch text messages out to our employees to which they could respond to me only.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Really Convenient with some Minor Issues
Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has to offer. However, it can be difficult to figure out and get everything set up. I really enjoy the convenience of being able to answer work calls on my cellphone, and my personal number remains safe. Makes it really easy to answer the phone when I'm not directly in my office or there is a wifi outage, we can still answer the work phones on our cellphones.
Pros
I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone.
Cons
It can be extremely hard to set various rules so I don't get calls all of the time. I finally figured it out, but it took awhile to figure out how to set up the various rules so I don't get calls outside of my work hours.
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- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Positive Experience Overall
Overall my experience is good with Ring central, and I have no complaints that outweigh the positive attributes. Ring Central has made it easy for us to work with employees that work remote as well.
Pros
I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.
Cons
Sometimes it's really hard to find things and user information, and it is overcomplicated in areas it shouldn't be. I have also found it hard to communicate with customer service.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Ring central for all your calling neeeds
Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business
Pros
I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails
Cons
I have no complaints - I love and stand by Ring central
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Not that great
While porting the number was relatively easy, I experienced many bugs in this app and many of them doesn't get fixed. The Ring - rings sometimes and sometimes not. For some reason there is an active team chat that gives me notification every time someone posts something in the company main group which is very annoying, since I didn't even subscribe there.Customer service is bad. It takes way too long to respond to any inquiry. Upon migration to our company we had someone from their team as a tech support to stay for 2 days and assist with the process. This person was not able to solve all the issues and constantly sent us to the tech dept. that was online and non responsive.Also, the app logs me out pretty frequently and I need to check if I am still logged in in order to receive calls.
Pros
The Idea is great,porting the number is relatively easy, it comes with a voicemail.
Cons
There are some bugs that really need to be fixed. Some functions are not easy to understand and sometimes the app wouldn't allow more than 10 people in the meeting.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Makes like easy
Overall really good easy to use and the calls are nice and clean
Pros
Love the ease of use calls come into the entire team. I feel like we hav infinity possibilities
Cons
I wish I could put myself into do not disturb mode when not working. My phone rings constantly when I’m off.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Ring Central
Despite being expensive Ring Central offers value for your money.
Pros
Provides an all in one voice, video and messaging solution. Easy to use. Love the transcript voice messages!
Cons
Ring Central can be expensive and implementation can be complex
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
RingCentral is essential
RingCentral makes tracking call data and responding to clients easy
Pros
Accurate call logs and voicemail transcription
Cons
Have been unable to link pipedrive contact info directly to ring so I have to manually put in contact info
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Convenience but with cost
Pros
One standout aspect of RingCentral that users frequently commend is its comprehensive cloud-based communication system, which includes robust video and audio-conferencing capabilities. This feature facilitates effortless communication with team members and clients alike. The platform is also lauded for its straightforward setup and user-friendly operation, compatible with a variety of devices such as desktop computers, tablets, and smartphones.
Cons
One notable limitation is the call recording storage; on most plans, both on-demand and automatic call recordings are only stored for 90 days.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Nothing beats RingCentral when it comes to call management
Pros
Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.
Cons
I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.
- Industry: Philanthropy
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Depends on day for Performance
Overall I guess the system is good. easy to use and even though some days we don't hear phone ring we can always check the app
Pros
It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently
Cons
Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Recommended
The support team was great. They made sure I got the answers to my question and they walked me through very well.
Pros
Product - we have just been using the software for a month now and we are in adjustment period. So far, we are not having big problems with the product. It is very user friendly. We can customize with ease. Each user can customize too, giving less work on the super admin.
Customer Support - The representatives make sure they have satisfied our questions. There was one issue that we addressed that was not part of their features yet (involves Polycom phones). They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
Cons
Not really a problem but one feature was not included. I wanted to rearrange my contacts on my Polycom Screens by customizing through RingCentral. The software could not help me rearrange to how I wanted the names to be assigned to the lines I prefer. Other than that, I am highly satisfied.
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
A must if you're using Ring Central Phone!
Our organization uses Ring Central, Ring Central Phone, and Ring Central Contact Center for our phone system, scheduling conference calls (audio or video) and for phone monitoring and reporting in our call centers. All of the RC software plays nice with each other, including mobile versions.
Pros
The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen.
Cons
The reporting capabilities are somewhat robust, but creating custom reports beyond the stock templates is not intuitive and in a few instances we were not able to create the report we wanted with multiple data sets.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Ring Central - Review
- It is a great application overall with ring central.
Pros
- Ring central is very easy to setup and use.
- This application has many features like recording, setting up rules for routing calls
- This application can be customized to very high extent.
Cons
- The pricing can be made more affordable
- They can add more features and limits to the applications
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Very functional
Definitely worth using!
Pros
We use this phone software at my job instead of giving us all individual phones for the company. Its easy to find, easy to use and very convenient to have! We call online all the time and it lets us be bale to text and call the clients we need to get a hold of easily. It's hard to miss a phone call too when it's on your computer and it will ring through your headset.
Cons
The only con I can think of is that it will take a long time to give you a notification when someone does text you back. If you are paying attention to your ringcentral you can see the red dot notifying you that someone has texted you back but the actual sound and banner notification is about on a 15 second lag behind it.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great for internal communication
Positive overall! Great way to communicate with others you work with who you're not physically with during the day.
Pros
Really great platform for internal company use. I used ring central at the doggy day care facility where I used to work. It was great to be able to communicate with my coworkers in a very fast pace environment where there's a lot going on. Able to search keywords to search for certain things in conversations.
Cons
I don't really have anything bad to say about this platform. It's not the prettiest, but it's simple and that's a great thing.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
We mainly use for faxing. It is easy to use/navigate; I really haven't had any issues.
Easily send and receive faxes without having to worry about the confidentiality of the information included in the faxes.
Pros
Simple to add contacts. You have the ability to have multiple extensions if needed. It is easy to tell where/who the faxes came from and you can respond simply by clicking on the number or contact it came from. You are able to create a cover sheet when uploading the needed file(s). You can easily tell if the full fax was received because it will show the number of pages that are supposed to have come through.
Cons
A couple businesses have had issues sending faxes to us; but the problem is more than likely on their end and not related to RingCentral. Everything else about the software has worked smoothly.
- Industry: Staffing & Recruiting
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Big Fan
It has helped me to speed up communication, internally and externally, without having to utilize my personal cell. Love it!
Pros
I love the functionality of this product. Not only can I easily access the normal "office phone functions" (colleague extensions, out of office, call directory, etc.) but now I can text clients and candidates.
Cons
Generally I have no complaints. But, I wish you never had to log into your account online to access things like call logs, greeting admin, etc. I'd like to be able to do it all from the desktop app.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
I wouldn't have a business without RingCentral
Pros
Trust me I've looked into other companies and no other will deliver like RingCentral.There's never any service interruption and the price is great for our small business and it gives us the flexibility to look as big or small as we want.
Cons
Customer Service is great but sometimes communication with reps can be frustrating but overall they are great.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Switched from Google Voice
Super happy using this software for call and text communications.
Pros
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use. It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Cons
None yet, truthfully in the few weeks in use it hasn't given me a reason to be unhappy with the product at all.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Very pleased
We have been very pleased with our use. Primarily we use this for faxes, and that has been great. My partner also likes to Text using a ring central number
Pros
This is an industry standard and has all the basic bells/whistles for communication control
Cons
the GUI could use some work. It is easy to use with mtiple folks, could be better
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Ringcentral Contact Centre/Customer Support is excellent!
The multi-level IVR enhances and connection music elevates the image of my law firm.
Pros
The support staff provided individualized attention to assist with onboarding of the software's many features and resolving concerns.
Cons
I had to find out about the contact centre services myself. My own account manager who was my first point of contact provided little assistance to me after I signed the contract. However, once I connected with the contact centre, I really felt like the team "has my back"
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
poor customer service
poor level of knowledge with agents on the phone, difficult to understand phone agents.
Pros
sounded attractive, price was reasonable, had good reviews mostly
Cons
not the easiest system to use, customer service was dismal
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Ringcental has helped our contact center better!
It's good but sometimes it also helps if the people running it and their customer support would make up for their services provided.
Pros
It has text features that you can use to do follow ups. You can also easily tract calls and create a queue.
Cons
Their customer service is really bad and sometimes there are glitches and bugs that becomes an issue. They tell you that they'd get back with you once they find a solution but you'll be waiting for nothing.
