ModMed Reviews

Pros

Specialty-specific EMR built that is easy to use and intuitive. Assists with proper ICD-10 coding and use of modifiers. Additional modules for Pathology, Practice Management/Billing, Telemedicine, and MIPS reporting are available as integrated features. A proactive and responsive company that takes provider issues and input seriously.

Cons

The system is designed around an optimal workflow. As with any EMR, office workflows will need to be updated in order to align with the system's capabilities.

Pros

5 years ago, the ipad based methods of creating documentation were cutting edge. Little advancement since. Integration with other software programs.
responsiveness to suggestions to change software.

Cons

Practice management module never worked well for financial integration. Increasingly cumbersome with some errors in coding notes and services. Not very customizable.

Alternatives Considered

Reasons for Choosing ModMed

Switched From

Reasons for Switching to ModMed

Pros

Features and updates. They listen to their customers about what can make the system better.

Cons

Customer service is the worst I've ever experienced. Even with our inferior previous EMR they would resolve customer concerns within a week. A simple question of whether we can get collections letters sent through our clearinghouse because we have ModMed BOOST has already been about a month with no response. Case: [sensitive content hidden]. This is unfortunately not a first time this has happened. It has been a reoccurring problem.

Alternatives Considered

Reasons for Choosing ModMed

Switched From

Reasons for Switching to ModMed

Pros

The intuitiveness of documentation for providers allows them to not spend as much time on the burdensome of documentation. This allows providers to focus on patient-care instead of administrative work.

Cons

Sometimes, the rigidness of ModMed requires us to change our workflows instead of changing ModMed to integrate into our workflows.

Alternatives Considered

Reasons for Choosing ModMed

Switched From

Pros

The software is a whole suite with EMR and practice Management. The two work together nicely. It allows easy scheduling of providers and linking of the visits. It helps drive the physician through their note while ensuring that they are coding their visits properly. It also helps with MIPS and other programs. They also do regular updates to improve the software, which is great.

Cons

The things that are the least liked are the inability to really fine tune the scheduling. Even though you limit the type of appointments per location or provider, it still providers the schedulers with all options even if they are not able to use them. Also, creating the notes can be a bit cumbersome. I think some more "customization" would be helpful.

Alternatives Considered

Reasons for Choosing ModMed

Switched From

Reasons for Switching to ModMed

Pros

EMA (Electronic Medical Assistant) by Modernizing Medicine increased my productivity by 3-fold. That is to say, with this product I can see 3X more patients than I could without it. Charting is meticulous and fast, and visits are completed by the time the patient leaves. Frequently updated to give requested features — updates occur about every 2-6 weeks. Tech support is excellent and responsive. Requests for enhancements are responded to rapidly.

Cons

Steep learning curve when starting makes it seem intimidating, but after a few days of use, it becomes automatic. Frequent updates sometimes introduce coding errors that need correction

Alternatives Considered

Reasons for Choosing ModMed

Reasons for Switching to ModMed

Pros

When the system works it is very intuitive and can make charting easy. HOWEVER, it crashes at least once per week and leaves our practice crippled as we lose all the patient's information and reasons for the visit.

Cons

Customer service is non-existent. As I mentioned above the software crashes multiple times per month and you are unable to see anything about the patient (last exam, reason for visit, previous appointments, diagnostic imaging). If you try and call or email you get directed to either an answering service that does not return calls or an email chain that says someone will be in contact soon. This is by far the worst EMR I have ever used.

Pros

We love the actual product. Cloud based services are great when you're coming from a local server/ remote situation.

Cons

Software support has been great but it took somewhere around 6 weeks to get a response from the billing team (handles billing us, the client). The initial contract did not show any of the ancillary items that we very specifically asked about except efax. They also do not include tax on the contract so when budgeting/ making financial decisions to switch this is a bit misleading. We were lead to believe that everything that we could possibly be charged for was included. This was not the case.

Alternatives Considered

Reasons for Choosing ModMed

Reasons for Switching to ModMed

Pros

We have EMA and MODMED PM , which saves us from bridging the systems. The physicians and staff have enjoyed the ease of the system. We are also happy with the continual updates. We have sent in suggestions for change over the past 2 years and many of those have been implemented. The support has been really helpful as well

Cons

The cost of the program and additional modules is substantial.

Alternatives Considered

Reasons for Switching to ModMed

Pros

The functionality of the system is way better than our older system and is made specifically for my speciality.

Cons

The hard part is all the training and the time to do it all which takes away from patient care. It's not the most economical system in terms of pricing.

Pros

It is capable of producing a comprehensive clear note. The ability to access pictures and notes is good .

Cons

It requires technical skills that have outstripped our dedicated older workers capabilities. We have to have younger tech savvy assistants do much of the work including path logs and notes. The notes are too long and the assistants have to spend their time with i-pads in hand instead of physically helping the patients and providers. Our overhead has skyrocketed with more personnel and the increased costs to EMA. We have spent many long hours implementing and training with this system and the charges just keep coming

Pros

Modernizing Medicine better known as EMA is by far one of the most user friendly and easy to navigate products on the market. I like the big print and colors that are easy on the eye. Using an EMR daily, 5 days a week requires many hours on your computer or tablet. Modernizing medicine has really taken the time to listen to their users to make a very well rounded product.

Cons

When in a patient's file it would be helpful to click on the results log within the patient's file. Not have to choose results log, input the patient's name, apply filters and then the pathology appears so I can enter my documentation.

Pros

Easy software to use with templates like most EHR, I liked the ease in modifying notes and the IPAD features.

Cons

The EMR and EHR connectivity with their Billing is horrible.

Pros

Ease of use and functionality. It is only missing a few small features that I think would make things easier. There is no way, for example, for a manager to get ability to view all tasks assigned to all staff members. Only the assigner and assignee can see the task.
Additionally, the system does not incorporate "." phrase programming for frequently used phrases.

Cons

It is expensive. Full licenses are relatively high priced and pricing faxing per fax sent puts that feature out of range for most busy practices, including ours.

Pros

Easy work flow and customer service is fabulous. The program allows easy usage of patients visit information and population of MIPS requirements. Pathology reports, consents and much more is very organized and minimal clicks to function.

Pros

Physical exams can be customized fairly easily. Otherwise, there are not many positives to this system.

Cons

Very low, cumbersome, lots of clicking, horrible customer support, more expensive than it appears.

Pros

Has potential for dermatology experience, but very poor experience with the
company training experience and the company does not keep their promises.
This company treats the small dermatology very poorly.

Cons

Very poor communication about their contract, because the leaders of this
company only care about Modernizing Medicine and their bottom line and
they do not work in a fair way with the dermatologist.

Pros

Graphics and ability to take photos. Operative note capability has been improving.

Cons

Frequent downtime and glitches in the software, user unfriendly, many redundant time consuming data entry areas, lack of billing codes and text for common procedures

Pros

Very user friendly and easy to document lesions and their treatment

Cons

Fairly expensive and ongoing support is not cheap

Pros

Makes chatting a Breeze
User friendly,
Cuts charting time in half
Codes instinctually & will likely get remimbursed

Cons

Used for Specialist in Gastrointestinal & Dermatology
Would love it if a system was available for Internal - Functional Medicine

Pros

EMA provides a very thorough set of tools with which to chart and track patient visits for Dermatology. It is visually pleasing, robust, easy to teach, and easy to navigate for Doctors and Staff alike. We have found that the software is able to document both routine and unusual visits with similar ease. Great features like "stickiness" make routine tasks increasingly simpler overtime.

As a company, EMA offers better than average support for routine problems, usually striving to fix issues quickly after being notified.

The software is robust and seldom has availability or speed problems.

Constant updates demonstrate Modernizing Medicine's commitment to keeping the software relevant and current, as well as increasing its functionality.

Overall, it has been a great tool to support our Medical staff in treating and managing patients.

We spent extra time and money to link EMA to our LIS and to our PM systems, and that has provided both great efficiency and higher quality data consistency (meaning less mistakes).

Cons

Because the software is web-based and centralized, it is not always suitable to unique needs or special requests of any specific practice. That said, most of our needs have been addressed within the software.

Pros

Ease of documentation, consistencies for standardization, customization options, ease of workflows and maneuvering through the patients chart

Cons

Lack of ASC capabilities....for now. Downtime issues or plan/protocol breaks when an upgrade is pushed

Pros

user friendly , good support & robust functionality

Cons

not enough information with new updates

Pros

Ease of use of the software, also the company always has webinars for new improvements that come out quarterly.

Cons

sometimes the whole server may go down and take longer than expected to come back up. This takes time away from the company to put in charges .