NetSuite Reviews

Pros

Netsuite is a platform our company will be able to grow with. The functionality is easy to use and allows for a real time look at the health of our business.

Cons

Too many calls introducing next steps without clear direction of what we information we need to provide.

Alternatives Considered

Dynamics 365 and SyteLine

Reasons for Choosing NetSuite

We were looking for a more robust e-commerce platform and the cost of customization on Syteline was getting to expensive to make it work the way we needed.

Switched From

SyteLine

Reasons for Switching to NetSuite

Cost, function, E-Commerce, and ease of use

Pros

- It was very standardized and easy to implement in the company once we know what we needed
- Specific modules help you focus on the company's needs
- Data Management is robust, allowing to have a clean Data Base
- Oracle provides an excellent customer service
- We didn't need many it specialists to implement the ERP

Cons

- Price is high
- Being standardized not allow for much customization
- Sometimes adding another module is difficult because the tools is a little strict
- Tool is weak for specialized industries such a manufacturer, warehouse and specialized technical business.

Alternatives Considered

SAP S/4HANA Cloud

Reasons for Choosing NetSuite

We needed better integration and customer support.

Switched From

Odoo

Reasons for Switching to NetSuite

I knew NetSuit which improve my project to succedd

Pros

Netsuite was an easy to use platform , I have used it in a variety of companies. Makes it easy to manage your revenue and receivables and also be able to share information with cross teams easily allowing the flow to transfer information easier.

Cons

Overall there wasn't much that I did not like about NetSuite, I think the only thing I would say is when you download a report it can take a bit and you have to make sure to check back on it before you get timed out the system.

Pros

Customization for unique business needs.

Cons

configuration is not seamless and time line too long

Pros

The flexibility of the system and the continuous improvements and new features.

Cons

I wish some of the modules were part of the core offering.

Pros

The capability to make it your own according to your needs as a company.

Cons

It's not the easiest at first there is a lot to learn to get to the point of feeling confident that you are using it the way it should be or clicking items that will affect other things (reports) the way they should. But once you learn it its absolutely effective and useful.

Pros

Functionality and ease of use, great integration options

Cons

cost of implementation and support, on-going is difficult to manage, need an IT expert

Pros

Great ERP for small customersand pre-IPO customers

Cons

Field based security and access for different roles

Pros

Its ease of manual invoice and payment entry

Cons

Hard to locate the different areas you are looking for.

Pros

Cloud based ERP, Saved searches, seamless to drill down on GL transactions.

Cons

P&L reporting that is out of the box is not fit for the hospitality groups when comparing percentage of various sales measures.

Pros

That it is cloud based. This helped me solve a lot of problems when I was not physically in my office. If I was sick, on vacation, or away from the office at night I could still answer questions. I didn't need to drive in and log into the software that was on the company server.

Cons

There is a lot to the system. While it can most likely do everything you need it to, there is also a learning curb that comes with it. Some of it can be self taught, while others can be covered via a youtube video. For other issues you need help on you would need to contact the customer service team. So basically the thing I liked least was that there is so much that sometimes it is hard to find what you need.

Alternatives Considered

Sage Accounting

Reasons for Choosing NetSuite

The old system was outdated and could not longer provide us with the things we needed.

Reasons for Switching to NetSuite

In Netsuite's pitch they just had more to offer. They met with us in person, showed us the product, and just made a better connection.

Pros

Great deal of features. Ability to customize your system to accommodate practically any type of business process. Seamless Integration between eCommerce, CRM and ERP systems, all-in-one data storage. Easy to integrate with third party NetSuite modules for variety of ecommerce channels - Amazon, etc. Security. Cloud Computing Model.

Cons

Suite Commerce Advanced vs NetSuite version compatibility. Once you selected certain SCA implementation of the online store and once you invested into modifications of this particular version you are locked in this version. It doesnt have the same software update cycle as NetSuite ERP and CRM. That results in two disadvantages - first, the web store becomes eventually outdated and second, with each upgrade of the NetSuite we have to go through extensive testing to make sure that compatibility between New Back End ERP and CRM and Old Online Store has not been broken.

Alternatives Considered

WooCommerce, ShipperHQ, Volusion, BigCommerce and Shopify

Reasons for Choosing NetSuite

Our homegrown platform didn't have CRM module, the web store functionality was outdated and platform it was running on was outdated as well.

Reasons for Switching to NetSuite

All-In-One - ERP, CRM and eCommerce platform. Ability to modify flows to suit internal business processes specific to our Industry.

Pros

SuiteCommerce offers all the features you need for a successful eCommerce implementation.

Cons

The price to purchase and implement, and the cost for 3rd party developers can add up very quickly. A proper assessment of ROI is needed to see if other options may be more viable.

Alternatives Considered

Shopify Plus

Reasons for Choosing NetSuite

We were kind of forced to make the switch to NetSuite SuiteCommerce for our US division as it was selected by the person over-seeing those operations. We probably would not have selected this platform for where we were in our eCommerce presence.

Switched From

AspDotNetStorefront

Reasons for Switching to NetSuite

We had little option but to agree to implement SuiteCommerce for the division it was to be used for.

Pros

Product is completely cloud based and easy to use. Updates to software are automatic and painless. Do not need an IT Staff to support it. We've been using for 8 years and haven't needed any dedicated full-time IT staff. Features are rich and it is highly customizable to meet your company's needs.

Cons

Owned by Oracle now. Cost keeps increasing.

Alternatives Considered

Openbravo, SYSPRO, Sage Intacct, Epicor for Distribution, Brightpearl and JD Edwards EnterpriseOne

Reasons for Choosing NetSuite

Wanted cloud solution with multi-company and multi-currency capabilities.

Switched From

AccountEdge

Reasons for Switching to NetSuite

100% cloud based from beginning, most configurable and easy to use.

Pros

The Revenue Management feature is amazing, a bit tricky to understand but once you get the hang of it it saves a ton of time.Multi-subsidiary and multi-currency work extremely well. We have 8 different subsidiaries in 3 currencies and it's made our lives so much easier to have them all in one place, with automatic currency conversion and automated end-of-month eliminations.Having automations like monthly postings to our GL, amortization calculations for our numerous IT purchases and monthly subscriptions, and the great reconciliation tool has saved us a ton of time during month's end.Integration with Salesforce was a breeze with an out-of-the-box connector.Support is generally very knowledgeable, problems are quickly fixed and answers quickly answered. There is a great Help tool (SuiteAnswers) where we find an answer to most of our problems, as well as a very active Enhancements Requests database.

Cons

Some features lack flexibility, like revenue recognition posting, but there are workarounds.User adoption can be slow because the system is very different from most mainstream systems, with it being so automated.Sales taxes management for Canada isn't totally adapted since they replicated American functionalities with Canadian codes, but there are also workarounds to this.

Alternatives Considered

Sage Intacct

Reasons for Choosing NetSuite

We used to keep our accounting in four different software, with subsidiary eliminations being done totally manually. It wasn't scalable anymore and we needed a tool that would allow for more automation and less data entry as well as easier reconciliations between subsidiaries and currencies.

Switched From

Sage 50cloud Accounting, QuickBooks Enterprise, QuickBooks Online and Microsoft Excel

Pros

Relative to other softwares, NetSuite is easy to implement and learn for non-technical users. Our businesses use NetSuite for a variety of accounting and finance tasks, and across-the-board our staffs have been able to pick up the tools and, in some cases, master them quickly with even just a little user acceptance testing.

Cons

NetSuite needs a UI upgrade -- it was clearly developed in the late 90s/early 2000s. UI tech has advanced considerably, and some implementation of modern techniques would help improve the product. Our main complaint w/r/t NetSuite is the lack of very good implementation and development support. Lastly, there are some surprising gaps in the software; for example, there is no native functionality for approving changes to vendor bank details, an area of high fraud risk. We have developed our own solution, but we would have expected some native functionlaity for that, given the risk.

Alternatives Considered

Sage Intacct

Reasons for Choosing NetSuite

We are a public holding company, so QuickBooks was not going to cut it long-term for the level of professional process and audit controls we needed.

Switched From

QuickBooks Enterprise and QuickBooks Online

Reasons for Switching to NetSuite

We looked to peer advice and it pointed us to NetSuite.

Pros

THe amount of time I now save executing reports. My previous system I used to spend 80% of my time creating data sets and only 20% utilising, now this is the other way around.

Cons

We are a small business and it took a lot of our resource to implement. The partner we were paired with to do the initial implementation had little to no experience working with a business similar to ours which was challenging at times. We ended up hiring in a specialist project manager with NetSuite experience to support our integration which I would recommend.

Alternatives Considered

Easy EFT

Reasons for Choosing NetSuite

System had reached its limit for us

Switched From

Brightpearl

Reasons for Switching to NetSuite

Cost was too high for the product and the implementation

Pros

NetSuite is a very easy program to use, the work flow is very intuitive and we have been able to integrate it to other systems we have already had in place. The amount and variety of training offered to us pre and post go live is beyond any platform I have used in the past. I believe there is great benefit in the focus on best practice and not customising every aspect of the software. We used the NetSuite team for our implementation and Sen and the team were excellent to deal with. They listened to our concerns and came up with solutions. By encouraging us to learn how to use the system ad how to use the learning resource available we are able to make small improvements and changes to our system with out having to engage a consultant, saving our business time and money.

Cons

NetSuite comes with a wide variety of module addons. There is not a clear map of what these are. If we were more aware of these we could have added additional modules at implementation.

Alternatives Considered

BlackLine, SYSPRO, SAP Business One and Xero

Reasons for Choosing NetSuite

Tencia was a desktop platform with limited features. It was difficult to trace transactions and have confidence in the data output.

Reasons for Switching to NetSuite

Other companies just quoted us a standard fee with out getting to know and understand out business. NetSuite Sales team first got to know our business and tailed a solution around what we did and what we wanted the product to do. We then felt the proposal they put together had true value. The sales team was very informative on the implementation process and the volume of hours that would be require by our team to facilitate a smooth go live process.

Pros

I like that the software connects to all our systems - amazon/website/ebay. I like having one system for everything - accounting/inventory management. The system is also very forgiving - any mistakes are easily corrected. I love the flexibility of adding fields to items and customizing needs for business.

Cons

After the initial 3 years with the company where the annual software increases were about 5%, now that we are on year 5, the increase will be 20 to 30% annually hereafter. At this rate, the software will be unaffordable in a few years. Beware of this because it is a big undertaking switching ERP systems and when there is no cap on the fees they can change when you renew, you could find yourself unable to pay for the system and forced to look elsewhere. If you sign up, i would ask for a maximum cap of 5% per year for software increases.

Pros

What I like most about NetSuite was how flexible and adaptable it is. You can customize it to fit your exact needs. It's like building with Lego blocks – you start with the basics and add on modules as your business grows. Also, being cloud-based, you can access it anytime, anywhere.

Cons

What I didn't like about NetSuite is that it can be slow, not very user-friendly, and requires a lot of help. It takes time to learn how to use it effectively, especially for new users. The system's slowness can be frustrating and navigating through it can be confusing. You often need support and technical assistance to set it up and fix issues. These things make it difficult to use and might impact how much you can get done.

Pros

I love the visibility and functionality. I love how it is not set in stone. While there are functions that are locked and scripts and such, they are all able to be customized without having Oracle Engineers involved. But that said, if it does involve their engineers, it will still most likely be customizable. I am able to mirror the system that my company was previously using to NetSuite. This is great to get users who have been using a system for 30 years to get into this system with ease.

Cons

The only thing I dislike, is that there are a few things that are set in stone. Those require to get the engineers involved, but even then, it is not a deal breakers.

Pros

NetSuite has a plethora of pros, from its user friendly interface to it's ability to allow you to centralize all pertinent data in one hub for reference. The system has great dependencies functionality, so when looking for underlying details/support - it's very simple to track down the information you're looking for or needing. It's ability to integrate with our other software systems for the use of calculating commissions is vital to our daily business processes.

Cons

When looking to reimplement into a new NetSuite instance, or when making a complete system change to NetSuite, it can be quite a rigorous process when ensuring all necessary data is brought over to the new instance before it ceases to exist. This is a fault of many systems similar to NetSuite; however, it still begs many questions when the question of reimplementation/instance reconfiguration comes up during the fiscal year.

Pros

It does order costing and advertises itself as a complete ERP system. I've heard it can work well for very large companies with large accounting teams and lots of money to put towards consultants to get it running properly.

Cons

Ease of use- it's like dial up internet from 1990, extremely slow, patchy and missing information. Even data imports take hours on end. You can tell this is just a cash cow product for Oracle that hasn't been updated. Every little thing you need to do takes 5 clicks and the implementation and daily use for a smaller startup is just a nightmare to be honest.

Pros

NetSuite has a lot of capabilities. I am confident that if we invested enough in the system, it could handle all of our needs.

Cons

NetSuite is clunky and not user friendly. It is not designed for small business, where each employee wears multiple hats. We are 7 people, and most employees have to switch between roles daily to accomplish their goals. When we reach out to NetSuite for help or suggestions, they do not treat the relationship as a service provider who wants us to grow and be successful. Instead, they try to squeeze every dollar out of us. They consistently under-deliver on time-sensitive outcomes, and try to sell us upgrades we don't need and can't afford. Our account manager is delightful, but has no authority to help us in any capacity. Every B2B transaction is extremely difficult (including us paying NetSuite). When we try to lean in on NetSuite services, we find they are unable to deliver what was promised, and are unwilling to negotiate or apologize for their own shortcomings and mistakes.

Pros

This software was sold to us under false claims that it would work for our industry (construction), that it would increase efficiencies, and that its reporting was fully customizable to give us the flexibility to build the reports that we want. If any one of these claims, let alone all of those claims were true, that would be the pro.

Cons

Where do I begin. This software is horrible. They lack the basic knowledge necessary to even understand what the customer wants, even the most basic of accounting concepts and reports pose a problem for their team. Not only do they not understand construction accounting, but they further failed to understand the most basic of reports, such as a check register, a check remittance, an Accounts Receivable Aging Report, Retainage Receivable, and Job Costing. They sold us this software claiming to have a solid construction solution, only to find out that they MIGHT have 1 other construction customer, as they confessed during our last call. I have 20 years experience working in public accounting and as controller/CFO for construction companies. I am very familiar with the vast majority of other software products on the market and this is by far the worst. It feels like we are in a laboratory being experimented on because they don't understand what we want and what we need. We contacted several other users as part of our due diligence, but you are only allowed to speak to people that they select and they must be present so I can only imagine this is because they pre-screen those calls to make the sale.